What evidence can you share that demonstrates the impact of the engagement?
Our email channel has grown by 130%, which is a considerable amount. We’re also seeing a ridiculous return on our ad spend, comparing Rejoiner’s management fee with the revenue they’ve generated. Their team touches a huge percentage of what generates revenue for us, so it’s hard to say exactly how many leads their work has converted as opposed to our work. But the ROI has been extraordinary.
How did Rejoiner perform from a project management standpoint?
It's phenomenal. We have actually adapted Rejoiner’s way of working into our business methodology. They are the best service provider of any kind that our business has ever used.
What did you find most impressive about them?
Rejoiner is process-oriented and data-driven. We have a call every two weeks to discuss the current campaigns, its performance, the data so far, and what we might do next for a new campaign or a testable idea. Jeff makes extensive call notes to share with us so that nothing falls through the cracks. Their project management skills make sure that they follow up on new ideas and have the capacity to see them through. Lastly, and most importantly, Rejoiner’s team is made up of stellar human beings in every category—from design to technical to project management.
Are there any areas they could improve?
If anything, I want Rejoiner to offer more services. That way, I can outsource more of my marketing process to their team. They’re that good.
Any advice for potential customers?
First, let Rejoiner handle as much of your processes as possible. They’re eminently capable, and I don’t believe that even a larger company with more resources can do a better job than their team. Rejoiner will improve the level of professionalism and quality of your email correspondence with your customers, whether it’s marketing-oriented or not.
Second, be open to collaboration. Our biweekly sessions with Jeff are immensely helpful for bouncing ideas back and forth. Thanks to their data, we can test new marketing ideas and see how well they work quickly, letting us maximize our results and revenue.