Software Development and Digital Marketing

Our partners come to our Haus for superior delivery of high-quality software and digital marketing services. Our partners stay because of our ability to remove unforeseen digital barriers, allowing them to move faster, and allowing us to continually serve them in a rapidly changing world.

It started with the observation that software development and digital marketing were growing closer together, would inevitably intersect, and be forever intertwined. The Refinery Haus was born from the idea to build an agency at that very intersection.

 
$5,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2019
Show all +
Charlotte, NC
headquarters
  • 1920 Cleveland Ave.
    Charlotte, NC 28203
    United States

Portfolio

Key clients: 

My Next Season, Hilliard Studio Method, Cede Sports, Southern Spirits, Eurowise, Southern States Chiropractic, Ocoord, Unghostme.

Reviews

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Dev of OSHA Compliance Platform

“The Refinery Haus is great at translating our language into digestible content for the average consumer.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2018 - June 2019
Project summary: 

The Refinery Haus is developing a multi-layer platform, which will be comprised of a website and web app. Features include an automated email system, engagement tracking tools, and a personalized UX.

The Reviewer
 
1-10 Employees
 
Charlotte, North Carolina
Robert Lack
Technical Advisor, Ocoord
 
Verified
The Review
Feedback summary: 

With The Refinery Haus steering the project’s creative direction, the tedious laws and regulations content will be much easier to consume. Their sleek web designs and cutting-edge features are perfectly crafted for optimal user engagement.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am a technical advisor at Occord, a small business that assists health care companies with Occupational Safety and Health Administration (OSHA) compliance.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with The Refinery Haus?

My mother, the primary business owner of Occord, has been performing tasks manually for the past 15 years; she frequently travels to meet with clients, and she prints out all of her training material on paper. When I joined the company, I noticed that a lot of the work that she was doing could be automated. We agreed to build an online platform to help us optimize our time and resources.

SOLUTION

What was the scope of their involvement?

The Refinery Haus is building a web app, which will consist of two prominent pieces. The first will be a public-facing website that lists information about our business. It will also have a firewall-backed sign-in page, which will direct registered users to the actual app. With the app, there are two unique user paths for administrators and general employees. Developing the user experience is a collaborative effort between both of our teams, but The Refinery Haus has creative control over the design style.

Per OSHA requirements, all users have a unique username, and all practices must maintain records. To support this, we will have to continuously work with The Refinery Haus team to modify the backend. They are also developing an algorithm that prepares a custom OSHA manual based on survey responses. Training videos will also be hosted on the site, along with software that tracks how users engage with the media. An automated email system will send out reminder emails to users.

What is the team composition?

We interact with their CEO a lot due to our prior relationship, but we also work with their lead developer.

How did you come to work with The Refinery Haus?

I have known their owner for many years, so they were the first companies that I reached out to for this project. We talked to a few other development firms but ultimately decided to go with The Refinery Haus.

How much have you invested with them?

It costs us a little less than $200,000 to build the platform.

What is the status of this engagement?

We officially kicked off the project in November 2018, and we plan to wrap things up in June 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have conducted a few beta tests, and all the audience feedback mentions the user-friendly navigation. They did find a few issues with text readability, but The Refinery Haus was able to resolve the problems immediately.

How did The Refinery Haus perform from a project management standpoint?

Whenever I have questions, I send them a quick email or text; they always respond within a reasonable time frame.

What did you find most impressive about them?

The Refinery Haus is great at translating our language into digestible content for the average consumer.

Are there any areas they could improve?

The Refinery Haus is excelling in every area, so we have no complaints.

Do you have any advice for potential customers?

In our experience, it is better to give The Refinery Haus creative control than to micromanage their design process. We didn’t give them a specific path too early in the project, which allowed them to develop ideas that we would never have considered.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always deliver work promptly. Our team caused a few delays at the beginning, but their fast work pace made up for the postponement.
  • 5.0 Cost
    Value / within estimates
    Their prices are competitive.
  • 5.0 Quality
    Service & deliverables
    Everything seems to be working fine ahead of the launch. All of the bugs and glitches were resolved almost immediately after discovery.
  • 5.0 NPS
    Willing to refer
    I have already encouraged other companies to work with them.