What evidence can you share that demonstrates the impact of the engagement?
As a result of them understanding our needs, caring for the client, and listening to what we asked for, we’ve had amazing results in a short, month-and-a-half collaboration. We haven’t yet launched the new site, but we’re on-track for January 2018.
ReEnvision has exceeded our expectations and gone above and beyond, delivering results in a timely manner. When we originally agreed to work together, the project was restricted to migrating the site, then working on blogs, SEO, and content. Shortly after signing the contract, we decided we weren’t happy with the site design, and we wanted it redone. ReEnvision pulled its resources together and made numerous changes in a few short weeks.
How did ReEnvision Marketing perform from a project management standpoint?
They’ve stayed in touch with us regularly. They’ve been great at explaining what they’re doing and why. Expectations were outlined, the contract was clearly laid out, and, when we changed gears asking for a different scope, they clearly communicated what resources and time would be reallocated.
Anytime I’ve had a question, they were fully accessible and responded quickly to my calls and emails. We also have in-person meetings, but we haven’t used any project management tools. They’ve been open to looking at how our needs will change, and how they’ll support us. I think we’ll have a strong, long-term relationship.
What did you find most impressive about them?
They truly care about their clients—what we want, and what makes us happy. They listen and they deliver. We’re also focused on making our own clients happy, so meeting another group with the same goal, who treats us like we treat our own clients, is huge.
Andrew Brum asked me how I felt about the current website, and I told him it was a 5/10. He promised to give us a 12/10, and asked what they needed to do in this sense. We discussed it, and they’ve been fantastic in delivering it.
Are there any areas they could improve?
There’s nothing I would change. I haven’t worked with ReEnvision for a long time, and the project is ongoing, but, so far, they’ve been quick to ask us what we need, remained adaptive. and always looked to improve.
Do you have any advice for potential customers?
Communication goes both ways, and any future clients should know that they have to be comfortable in stating what they need and want. ReEnvision truly wants to make the client happy, so, if they understand what is wanted, they’ll deliver.