What evidence can you share that demonstrates the impact of the engagement?
The site was up when promised. It's stable; it’s still running. The client can make updates to pricing, product details, and photos by themselves, which was one of the stipulations. They’re selling and getting new clients every day.
How did Reed Dynamic perform from a project management standpoint?
We communicated once or twice a day. They asked the right questions and contributed best practices. The system was complex. The client had chosen the platform without a whole lot of vetting—and they were able to make the best of it. Their troubleshooting abilities were impressive. We didn’t have to compromise our design or our plans: they were able to find a way to make the system work.
What did you find most impressive about them?
We've had programmers in the past that refused to work outside of their comfort zones on different systems. Reed Dynamics was willing and able to seek new knowledge and figure it out. This case was so complex that we didn’t know if the integration was even possible. They found a way to make it work. They have a craving for knowledge which was a real asset for us.
Are there any areas they could improve?
We manage multiple clients so sometimes it was tough to take calls or have meetings about this project twice a day. Instead of phone calls, it could have been easier to track things if we’d used a project management tool. The scheduling would have been tighter. Everyone would have been aware if something was going to be delayed and how it would affect the timeframe.
Do you have any advice for potential customers?
They're big picture thinkers. My advice would be to make sure that they know your intentions and long-term plans. When we started this project, we talked with them about how we would continue to expand the platform after the launch. As a result, they were able to program it in a way that laid the groundwork for that expansion.