What evidence can you share that demonstrates the impact of the engagement?
This was my first time doing a project like this, and I was worried about the quality of work that a contracting team would provide. RedTag alleviated my concerns almost immediately. They took our project seriously, assembled a fantastic group of developers, and produced high-quality work without issue. Our clients consist of large companies with hundreds of millions of users. They have been very happy with our product’s reliability and ability to support their user load. Redtag’s work integrates seamlessly with ours, allowing us to ship quickly without our clients noticing a difference. That, to me, speaks volumes.
How did RedTag perform from a project management standpoint?
Our project lacked hard deadlines; we just wanted to get it done as quickly as we can and to stay in constant communication. We treated RedTag as an extension of the larger team almost as if they were full-time. Despite a nearly 12-hour time difference between us, accessibility was never an issue. They were always in touch, and we had regular meetings. They worked around our schedule and were so available and helpful.
We used GitLab which has an issue management tracking system. We would discuss the project status weekly and then track future tasks and priorities. We communicated in real time on Slack.
What did you find most impressive about them?
RedTag’s communication was the sole reason the collaboration worked so well. I can’t stress enough how available and helpful they were throughout the whole process. They truly joined our team, and we built a shared culture with them which was really special.
Are there any areas they could improve?
Nothing immediately comes to mind.
Do you have any advice for potential customers?
The language barrier can sometimes cause issues. We at first wanted one developer on the ground who speaks English very well and who is very communicative. As we expanded the team, it became less feasible for everyone to speak English. It was hard from time to time, and we lacked processes to foster a close culture with a larger team. Clients should keep this in mind for future engagements.