RedSilk Media Group

BACKGROUND

Introduce your business and what you do there.

I’m the owner and administrator of a non-medical home care agency. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RedSilk Media Group?

I wanted to get our business name out there and uplift our brand. RedSilk had to rebrand the whole business to do that. 

SOLUTION

What was the scope of their involvement?

Initially, RedSilk and I discussed my business background and what we did in the company. They had to know all of that before creating my logo since they wanted it to be based on my business name and history. Then, they gave me an estimate of the project’s cost and set up a feasible payment plan for me.

Moreover, they created a color palette based on the research they did on the business. The colors and the Japanese flower used in our logo were based on the same research. RedSilk came up with everything; the only thing I provided was the background information of my business. 

At present, the RedSilk team has created various marketing assets for us, such as letterheads, brochures, and banners. 

What is the team composition?

I only work with their owner. 

How did you come to work with RedSilk Media Group?

RedSilk’s office was next door to mine. 

How much have you invested with them?

So far, I’ve spent around $1,500. 

What is the status of this engagement?

We started working together in August 2021, and the engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I’ve noticed an increase in traffic. 

How did RedSilk Media Group perform from a project management standpoint?

They’re highly creative. We typically communicate via phone and email. 

What did you find most impressive about them?

RedSilk first gets information about you and your business before they brand you. Their service is personable and unique. 

Are there any areas they could improve?

No, there aren’t any. 

Do you have any advice for potential customers?

If you want to give your business a professional look, engage RedSilk. They can be a bit pricey, but you should choose quality over quantity any day. In other words, your money will be well-spent if you hire RedSilk. 

BACKGROUND

Introduce your business and what you do there.

I’m the owner and nurse practitioner of a family healthcare organization.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RedSilk Media Group?

We were trying to stimulate growth for my business, so we needed help to develop our website and branding.

SOLUTION

What was the scope of their involvement?

RedSilk Media Group is building our website and providing us with ongoing branding services. They’ve designed our logo, determined our color scheme, and are currently hosting our platform.

How did you come to work with RedSilk Media Group?

We came across RedSilk Media Group through a referral from a mutual contact.

How much have you invested with them?

We’ve spent around $1,000 on this project so far.

What is the status of this engagement?

Our ongoing partnership started in January 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

RedSilk Media Group is very organized and proactive when it comes to our requests and concerns.

They’re a one-stop shop for all our branding and marketing needs, so we don’t have to worry about anything because they have everything covered.

How did RedSilk Media Group perform from a project management standpoint?

They’re excellent from a project management perspective because they strictly adhere to our timelines and budget.

We typically communicate through phone and email.

What did you find most impressive about them?

We’re impressed with how they take care of us and how they take ownership of the entire project.

Are there any areas they could improve?

There’s nothing they need to improve on so they can continue what they’re doing.

Do you have any advice for potential customers?

I advise you not to worry about relying on their expertise because they will take your business far with their services.

BACKGROUND

Introduce your business and what you do there.

I’m the founder and manager of a tax preparation office in Florence, South Carolina.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RedSilk Media Group?

To generate business, I used to make phone calls to clients, which required a lot of time and effort. I wanted to market my business on social media to reach a broader range of people and grow my business.

SOLUTION

What was the scope of their involvement?

RedSilk Media Group set up an appointment and gave me information on different categories of service to start from, ranging from low to high investment. They then called to walk me through the best beginner-stage solution for my business.

I had a name for my business already, and RedSilk Media Group created the logo. They coordinated colors to make my logo stand out, giving me different color schemes to choose from.

RedSilk Media Group has also handled my social media accounts, Google presence, marketing, and advertising. They’re currently creating a website for my business and creating a professional email account connected to that website.

They’ve made sure my advertising campaigns are running, watching their performance from the backend to sort out what does and doesn’t work for my business. These ad campaigns run automatically for a period of time, and then RedSilk Media Group calls me to ask if I want to continue running the ads for a given length of time. 

What is the team composition?

I’ve worked directly with their owner, and a receptionist has taken my messages when I’ve called.

How did you come to work with RedSilk Media Group?

The owner of RedSilk Media Group walked into my office — she did her taxes here.

How much have you invested with them?

I’ve invested about $3,500 with RedSilk Media Group.

What is the status of this engagement?

We began working together in April 2021, and our partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

The impact of their marketing services has been amazing — my business has grown by 10% since I started working with them. I don’t have to pick up the phone and call people to generate business anymore. Instead, people call me to ask questions — and not just people in my local area. People located far from our office now reach out to us too. 

How did RedSilk Media Group perform from a project management standpoint?

I would give them a perfect score for project management. Their owner proactively calls me to ask about ad campaigns and next steps, and this cycle has really worked for me. My office is open year-round, and every week or month, RedSilk Media Group is posting to my social media accounts about taxes. They keep my marketing moving. 

We communicate via text, emails, and social media. They’re educating me as we go along. For example, I never knew that color was so important until they educated me on that while they were designing our logo. Throughout our engagement, they’ve taken the time to explain the different services they offer and walk me through them. I’ve never had a company take the time to do that.

What did you find most impressive about them?

I like their consistency and their will to present the next step. They never stop — they're always keeping up with technology and presenting new directions for my marketing. If not for their consistency, I don’t think my business would be growing at its current rate. The things that RedSilk Media Group can do with their marketing services amaze me.

Are there any areas they could improve?

This isn’t negative feedback because I know they have good intentions, but I would like a little more patience and understanding. Sometimes my hours don’t match up with theirs. They don’t procrastinate like I sometimes do, so I’ve appreciated their persistence — but maybe they could give me just a little more time before jumping in with the next steps.

Do you have any advice for potential customers?

Don’t be afraid to ask RedSilk Media Group questions because they’ll take the time to show you what needs to be done and educate you on how it all works — even if you’re not technologically savvy.

I’ve asked them how they know that certain methods work, and I’ve asked to see research. They’ve even met with me in person to explain things thoroughly.

BACKGROUND

Introduce your business and what you do there.

I am a co-owner of The 19th Green Indoor Golf Center, an indoor golf facility located in Florence, South Carolina.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RedSilk Media Group?

We needed a company that could help us increase our online presence and awareness.

SOLUTION

What was the scope of their involvement?

We hired RedSilk Media Group to handle our social media marketing efforts. Their responsibilities include managing our Facebook, Instagram, and Twitter accounts, producing and publishing content, and running paid advertising campaigns via these channels.

We already knew what kind of strategies worked on our target audience, so their main task was to make enhancements to our existing social media initiatives.

RedSilk Media Group also connected us with our local chamber of commerce, which allowed us to have more events, invite more businesses to come and host their events with us, hold our own networking events and socials. They were able to connect the dots with the chamber for us a little bit better than we had already done.

What is the team composition?

I work with Chay (Founder & Creative Director).

How did you come to work with RedSilk Media Group?

We met RedSilk Media Group when Chay stopped by our office and shared her business and offerings with us. After our conversation, I did some research about them and saw some traction based on the ads that they’ve done in the past. It seemed like a good idea to try them out, so we decided to hire them for this project.

How much have you invested with them?

I’ve spent somewhere between $4,000-$5,000 so far.

What is the status of this engagement?

We started working together in July 2021, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We've seen an increase in traffic and business during the wintertime, which is usually when we have the lowest number of customers. We’ve also seen an increase in our social media followers, likes, and views.

Overall, I can definitely say that the quality of content that they produce is engaging, creative, and of great quality.

How did RedSilk Media Group perform from a project management standpoint?

RedSilk Media Group has performed well in terms of project management. We have monthly meetings, wherein we discuss our progress and plans for future campaigns. They’re incredibly excellent at managing our projects and their time, and they’re very transparent in what they have going on outside of our engagement so we always know what to expect.

I also appreciate how thorough they are in terms of providing updates. They are very consistent in delivering reports and statistics on what their work has been doing for our business.

What did you find most impressive about them?

RedSilk Media Group is definitely an expert in their field. Not only that, but they’re excellent in making the appropriate connections in their industry.

They’re very passionate about what they do and in making sure that we’re successful as well. They are always willing to go the extra mile for us — they consistently propose wonderful ideas and are always pushing us to do what we need to make our business grow.

BACKGROUND

Introduce your business and what you do there.

I’m the owner of Marchans Boutique, an online boutique store.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RedSilk Media Group?

I needed a unique and recognizable logo that would make my business stand out.

SOLUTION

What was the scope of their involvement?

We started the engagement with a meeting, wherein I discussed what I was trying to achieve with my logo as well as the look that I wanted for it. Chay (Founder & Creative Director) then presented different color palettes and design ideas based on my input. 

After our initial meeting, Chay presented three different logo designs for me to choose from. After picking the one that I liked best and providing my feedback, she then went on to make the appropriate changes and got back to me with the final logo design.

The logo is finished, but we’re still working together to finalize my brand’s colors.

What is the team composition?    

I’ve only worked with Chay.

How did you come to work with RedSilk Media Group?

I met Chay through a networking meeting.

What is the status of this engagement?

We started working together in January 2022, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

RedSilk Media Group was able to take the name of my business and present several logos that captured the essence of our name and brand. They’ve also provided great ideas and suggestions to further elevate my brand.

How did RedSilk Media Group perform from a project management standpoint?

RedSilk Media Group has performed really well in terms of project management. They are patient and really quick at making changes to their work based on my feedback.

We primarily communicate through email, phone calls, and in-person meetings.

What did you find most impressive about them?

I’m really impressed with RedSilk Media Group’s ability to create a logo that really matched the essence of my brand and name. They took my vision and ideas and turned them into reality.

I also appreciate how they took the time to meet with me in person to get a genuine sense of my business and what I was trying to achieve with this project. Not only were they able to understand exactly what I wanted, but they also provided valuable insights and ideas that I would never have thought of otherwise.

Are there any areas they could improve?

I think RedSilk Media Group could benefit more from advertising their work better.

Do you have any advice for potential customers?

Make sure to be transparent and upfront about your objectives before you start the project. If you don't know something, let them know and ask for suggestions.

BACKGROUND

Introduce your business and what you do there.

I’m the secretary at Antioch Full Gospel Baptist Church, and I handle the paperwork as well as some tasks related to the internet and our branding. I also help with getting everything done for the church services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RedSilk Media Group?

We needed help with getting our website up and running. We also wanted to reach out to the community better through Facebook and physical flyers.

SOLUTION

What was the scope of their involvement?

We provided RedSilk with our vision. They first designed our logo and Facebook page and went on to put together all of the needed content for our Facebook posts, physical fliers, and events materials. Their team also advised us to keep all of our content fluent and constant in order to better communicate with different people.

What is the team composition?

There have been between 1–3 people working on the project. My main contact is the owner. 

How did you come to work with RedSilk Media Group?

I came to know of RedSilk from word of mouth and through social media. We saw that they had done work for funeral programs and neighboring churches, so we decided to take them on.

How much have you invested with them?

Through the years, we’ve invested around $3,000.

What is the status of this engagement?

We started working with RedSilk in early 2020. Our engagement is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The team’s turnaround time and communication have been amazing; whenever I give them my vision, they'll have it ready within 2–3 days’ time. They’re always on top of the deadline and always making sure that they have a backup. We never have to wonder or worry if they’re going to complete a project because they keep us updated every time.   

How did RedSilk Media Group perform from a project management standpoint?

Their customer service is good, and we haven’t had any issues in terms of communication. We typically reach each other via phone calls or email. 

What did you find most impressive about them?

Their creativity is amazing, and they have a way of wording the content that really expresses what we want to express. Overall, they’re just wonderful at executing any vision that we give them. 

Are there any areas they could improve?

No, there’s nothing they can do differently. 

Do you have any advice for potential customers?

Be ready with your vision and be sure to let the RedSilk know exactly what you want and what you need.

BACKGROUND

Introduce your business and what you do there.

I’m the treasurer of a library volunteer organization in Timmonsville, South Carolina.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RedSilk Media Group?

We hired them to design our logo.

SOLUTION

What was the scope of their involvement?

They submitted proposals for the logo design. Our board reviewed the designs and made changes, and then we finalized a logo. They were a big part of the creative process. They also handled printing brochures and fliers for us.

What is the team composition?

We had one point of contact with RedSilk Media Group.

How did you come to work with RedSilk Media Group?

A member of our board referred us to them.

How much have you invested with them?

We invested $700 with RedSilk Media Group.

What is the status of this engagement?

We worked with RedSilk Media Group from October 2021–February 2022.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

RedSilk Media Group exceeded our expectations. They listened to our design ideas and suggestions, implementing them in the logo design ideas that they created.

How did RedSilk Media Group perform from a project management standpoint?

Their project management was fine. We communicated via meetings and email.

What did you find most impressive about them?

They were very friendly.

Are there any areas they could improve?

The project could’ve been done in a more timely manner, but our meetings contributed to the project’s length.

Do you have any advice for potential customers?

RedSilk Media Group is a really good business to work with.

BACKGROUND

Introduce your business and what you do there.

I’m a real estate broker who has been in the real estate business for 40 years.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RedSilk Media Group?

A few years ago, I decided to get a digital presence, but it was too thin, so I eventually got away from social media. However, I recently realized that I needed to get back on that part of the game, so I was looking for someone that could help me get a digital presence on Facebook and other social media platforms.

SOLUTION

What was the scope of their involvement?

RedSilk is helping me get back out on social media channels, promoting my listings and sales. First, we met and discussed strategies to get out on social media. During those discussions, they provided me with great suggestions on paths to follow, and I talked with them about my previous experience on social media.

Besides social media management, RedSilk creates virtual tours for the houses I promote, taking outside and inside pictures of the houses to do so. They’ve also helped me create a weekly program to provide people who are starting to look for homes with valuable information. Additionally, they’ve designed flyers, envelopes, cards, and stationery for me.

I’ve been doing this for so long that I don’t ask for client reviews anymore. However, RedSilk found out about that and decided to change it. Since then, they’ve also helped me gather past clients to get their feedback. Then, they create content with that feedback so potential clients can see it.

What is the team composition?

I work directly with Chay (Graphic Designer & Photographer).

How did you come to work with RedSilk Media Group?

I didn’t find RedSilk; they found me. Chay and I go to the same church. When she realized that I worked in real estate, we talked about my social media presence and how she could help me.

How much have you invested with them?

I pay RedSilk $400 per month, but I pay them extra if I need them to do something outside of our monthly agreement.

What is the status of this engagement?

We started working together in November 2021, and our engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Since RedSilk started putting my name out on the internet, I’ve been getting a lot of positive responses. We’re also getting a lot of compliments on the flyers and other materials they’ve helped me design. Overall, I’m very satisfied with their work.

How did RedSilk Media Group perform from a project management standpoint?

RedSilk’s project management is very good. Whenever we’ve got out of the track, it’s usually not their fault but mine due to my schedule. We collaborate on a weekly basis, and we call each other when needed.

What did you find most impressive about them?

I can trust RedSilk to do what I ask for; they listen to my requirements and deliver on them.

Are there any areas they could improve?

We all can improve. However, we’re still getting to know each other, and we’re doing great so far.

Do you have any advice for potential customers?

Go to Chay and let her know your needs in detail so there is no miscommunication and everyone can get on the same page.

BACKGROUND

Introduce your business and what you do there.

I’m a self-employed music DJ based in North Charleston, South Carolina.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with RedSilk Media Group?

I needed help with business card creation.

SOLUTION

What was the scope of their involvement?

RedSilk Media Group designed and printed our business cards. They also created a logo for us.

What is the team composition?

I worked with two members of their team, including a designer.

How did you come to work with RedSilk Media Group?

I found them through social media. They reached out to me and said they could help me with what I needed.

What is the status of this engagement?

We worked together from August–September 2021.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

I was very impressed with their professional work from top to bottom; the business cards they made were well thought out to ensure that I could capitalize on every single social media platform I had to maximize my engagement. They were able to get the message I wanted to get across through a single concept and design.

How did RedSilk Media Group perform from a project management standpoint?

Communication was flawless, and they kept me in the loop with meetings to discuss the layout — everything was fine. We also had weekly check-ins to see how everything was going.

What did you find most impressive about them?

Their work quality is outstanding; they delivered within the established deadlines and were professional throughout the engagement. Overall, they did a phenomenal job in making me feel welcome.

Are there any areas they could improve?

I don’t think there’s anything they can improve on — they were fine!

Do you have any advice for potential customers?

I recommend people to give them a chance.