What was the scope of their involvement?
They helped us design customer-facing widgets, which we installed on the clients’ websites to communicate with operators regarding customer inquiries. It’s a widget which we thought was brilliant, and we often re-implemented it. We also asked Redbrix to go through our UI of the platform and give us recommendations so we can improve our user experience.
The widget is like online chat. There’s an icon on the customer side. When you click it, you get an operator who can answer your questions or explain how to use a certain feature of the product. The automation results also send messages. We call them in-opt messages to the users when they do or when they don’t do something on the customer side. It’s behavior driven. We received the mockups in Zeplin, and then we did the HTML stack ourselves. It included some CSS styling, which we could use in layers, but then we did everything ourselves. They used material design as the main approach for this job. Our UI was okay, but not polished. Redbrix recommended several changes, and we are still in the process of changing our controls and layouts as they suggested.
What is the team composition?
I spoke with 2 people. Our main contact was Dmitry [Lead Digital Product Designer, Redbrix]. The other guy was a designer who went through the details to clarify the requirements.
How did you come to work with Redbrix?
One of our common friends recommended Redbrix. When we started talking to them, they understood our staff. I trusted the guy who recommended Redbrix, so we went with them.
How much have you invested with them?
We spent $12,000–$13,000.
What is the status of this engagement?
We started working together in December 2016 until spring 2017.