What evidence can you share that demonstrates the impact of the engagement?
I don’t have any specific metrics related to the project, but we have received a lot of anecdotal feedback from distributors contacting us to let us know that the packaging is phenomenal.
So far, people have been super impressed with how it looks and how it pops on the shelf. There have been similar comments from our corporate banners buyers as well, so we’re very pleased with the result. It’s a great touch to who we are as a company.
How did Rebox - A B2B Brand Distillery perform from a project management standpoint?
We were always given proposals as to what the timing was going to be for any deliverable, as well as a little blurb on what the project would look like. All of the information that we had and project progress was in line with what they proposed.
Every once in awhile, timelines would have to be changed, but they were very flexible with meeting our needs whenever there were changes that we wanted to make to a part of the project.
What did you find most impressive about them?
A big difference between their team and some of the other companies we’ve worked with was that they were willing to spend time hearing what we wanted and getting to know us as a family business. Because of that investment, their ideas for the creative material they presented to us were always incredibly aligned with what we thought was important.
Are there any areas they could improve?
There were occasional miscommunications around files being dropped into a file box when they still needed to be tweaked a little bit, but there were never any substantial problems there. Other than that, the only hiccup was in the invoices where Rob hadn’t given us a quote because we were working with another individual, and sometimes those costs could sneak up on us a little.
Do you have any advice for potential customers?
Be prepared to discuss how you feel about your company and what it means to be a part of that company. If you’re not a feelings person, this might not be the right company for you. They are going to make you something based on what you asked for, and tweaks from there are not really the way their business model works. If you want to make changes, you need to have a good reason why.