What evidence can you share that demonstrates the impact of the engagement?
We’re in the App Store for iOS. We’ve been using it at a couple places. For the first beta event, we tested it out on a small scale of 30–40 users. The event went great. There were no technical issues. We had a couple process issues with how the bar implemented it and got some feedback on features we could improve. Everything’s been good. Our testing and requirement writing are results-driven. I’ve been happy.
How did Realmonkey perform from a project management standpoint?
We did a lot of testing and iteration rounds.
I was concerned at the beginning that it would be hard to manage the project with the 12 ½ hour difference. They do a great job. We use Jira to track the projects. We are in constant communication via Slack. I never go more than a day without talking with them in one way or another. We also use Skype. They’re on top of their responsibilities.
What did you find most impressive about them?
One thing that I like a lot about them is they don’t just take what I say and do it. They listen and work with me to understand it. They give suggestions. One of the main things I was looking for wasn’t just a development machine; I was looking for a partner who would give me good perspective and advice. They are vested in our success.
Are there any areas they could improve?
No. If I have issues with something, I just talk to them about it and we work together on it.
Do you have any advice for potential customers?
Sometimes when you’re working internationally and you’re not meeting face-to-face, it can be hard to build a relationship. I’d tell a future client to go out of their way to put on a camera for a video call and ask them how they’re doing, etc. Video calls help with distance. Make sure you have the right communication and workflow tools to make that interaction easier.