Office Solutions You Can Count On
Reach Technlogies Sales Associates are committed to helping discover solutions to problems that you may be facing in your business. Our Technicians are trained to handle any issues that may arise with your Equipment or Managed IT & Print Services. The main goal here at Reach Technologies is to keep your business running with as little down time as possible by providing services such as our continuity planning that has proved itself a valuable asset during this global pandemic.
Contact us today to ask about our Managed IT Servces, Office Supplies, Print and Promo products , Office Hardware, and many other office solutions to help your business grow!
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the project
Cloud Consulting & Services for Marketing Agency
"Every time I call them, there aren’t wait times — you get who you need right away."
the reviewer
the review
A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.
Introduce your business and what you do there.
I’m the owner and creative director of MIK Creative, a marketing agency.
What challenge were you trying to address with Reach Technologies?
We were looking for cloud services.
What was the scope of their involvement?
Reach Technologies is helping us with basic managed printing for our promotional items. They've also started helping us with cloud services in June 2020, and we’re still working with them on that. We've provided them with login credentials and information, and they’ve done most of the research and discovery work.
What is the team composition?
Their tech team had three people working on my project.
How did you come to work with Reach Technologies?
I used to work there, and it was great. When I started my own company, I reached out to them to get their services.
How much have you invested with them?
We have an annual plan with them, and we spend about $5,000.
What is the status of this engagement?
Our relationship goes back to June 2019, and we still work with them.
What evidence can you share that demonstrates the impact of the engagement?
The fact that we don’t have to worry anymore is amazing. We have everything stored in our cloud and they handle all the backend. I’m not a tech person, so it’s great to have IT people that’ll do everything for you. I can focus on the creative side of my business.
How did Reach Technologies perform from a project management standpoint?
We communicate typically on phone and email. I went to the office one time just to give them all the passwords, and they explained how long it would take and all the processes. They’re very informative of anything they’re doing which is great.
What did you find most impressive about them?
Their customer service is amazing. Every time I call them, there aren’t wait times — you get who you need right away.
Are there any areas they could improve?
I’m not familiar enough with their process, but there isn’t anything that they should do differently.
Any advice for potential customers?
If you want a brief explanation of everything that Reach Technologies can do for you, just contact somebody other than your sales representative. The IT department can explain everything and tell you how the process works — they’re all incredibly informative. It’ll be a breeze from there.
Reach Technologies’ services allow the client to focus on the creative side of their business. They lead a reliable partnership, communicating through phone calls and emails and informing the client of everything they do. They excel in their customer service, which is efficient and informative.