What evidence can you share that demonstrates the impact of the engagement?
What we’re doing was really hard. We were trying to make people aware of a problem they didn’t know they had. Ryan did a great job of improving the website and targeting the ads.
Because it’s a low education process, we don’t have any good metrics yet. He gave tangible resources that were essential in helping people understand problems that they have and educate the target audience. Together, we’ve made great progress.
How did RDLDIGITAL perform from a project management standpoint?
A majority of the time, Ryan underpromised and over-delivered. He would write out what he was going to do. After documenting everything, he would send an email agenda before our regular meetings. The agenda went into what services he provided if he did anything more, and his proposals for the week. The project management services were excellent.
What did you find most impressive about them?
I like to work with people that are honest in doing their best. Ryan never pretended that he could do something he couldn’t do. He asked a lot of questions and was extremely eager to learn and build on that. He’s a young, hardworking person.
Are there any areas they could improve?
Since this was his first B2B project, his experience is his learning area. I think he’s anxious to expand into that area.
Do you have any advice for potential customers?
Ryan does what he says he’s going to do, or he lets clients know if he runs into a roadblock. Clients need to focus on written communication. I’m a talker, but with Ryan, you have to stop and listen. He’s had a lot of good things to say, but sometimes he’s a bit shy to say them.