Razorwire 5

BACKGROUND

Please describe your company and your position there.

I am the VP of engineering at Journyx, Inc., a time and project tracking software firm.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Razorwire 5?

We needed an update to our UI/UX design.

What were your goals for this project?

We wanted a fresher look and flow for the large number of screens involved in our product, both on the administrative and user ends.

SOLUTION

How did you select this vendor?

We did a search and interview process with several local vendors and we came away most impressed with what Razorwire 5 had to offer.

Describe the project in detail.

We had a narrow time frame to improve the application and we were also working with limited resources. They worked with us through several iterations.

What was the team composition?

Our product manager and lead developer handled most of the communication with Razorwire 5’s UI/UX team, which was led by Zia (Product Management, UX, and Digital Strategy, Razorwire 5).

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Our improved UI/UX has generated wide acceptance and much greater user satisfaction, leading to a better close rate on our opportunities.

How effective was the workflow between your team and theirs?

Their fast, clear, and effective communication stood out.

What did you find most impressive about this company?

They offered insights into small things that could be changed to improve our application’s operation and visual appearance.

Are there any areas for improvement?

We would have liked development assistance, which I believe they’re now offering.