HELPING BUSINESSES IN THEIR BOTTOM LINE!

We are a team of Certified Software Engineers. We help businesses in their bottom line, by developing quality technology services. Rave Infosys provides end-to-end e-commerce solutions to companies for launching and maintaining a professional online presence.

Our strong domain experience, technical expertise, and quality driven delivery model enable us to offer effective B2B & B2C e-commerce solutions, as well as offers CRM implementations to streamline your marketing efforts, giving a clearer view of your sales funnel and allowing you to provide effective post-sales support.  

 

 
$10,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2007
Show all +
Coral Springs, FL
headquaters
  • Rave Infosys
    3111 N University Drive
    Coral Springs, FL 33065
    United States
    866.948.8384

Focus

Service lines

  • Ecommerce development
  • CRM consulting and SI

Client focus

  • Small business (<$10M)
  • Midmarket ($10M - $1B)

Industry focus

  • Health care & life sciences
  • Consumer products & services
  • Real estate

Mobile platforms

Mobile focus

Frameworks and CMS

Programming & scripting

Ecommerce systems

Application platform

CRM functions

CRM solutions

Portfolio

HD Connectivity

Nutri-Health

The Grand Band

Vital Baby

National Oak

blinc Inc.

Vaporin

Digisat

Reviews

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Salesforce Migration for Insurance Company

"They understood our business and not just the technology that supports it."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May - Nov. 2015
Project summary: 

RaveInfosys implemented workflow and data management solutions for a medical equipment company. Their work focused on Five9 call center software and Salesforce.

The Reviewer
 
1-10 Employees
 
Boca Raton, Florida
Blake Krause
Director, Medcare, Inc.
 
Verified
The Review
Feedback summary: 

Rave Infosys offered unique expertise in call center operations, development, and CRMs. The systems and software they implemented drastically improved business efficiency, and the team performed with excellent customer service and communication.

BACKGROUND

Introduce your business and what you do there.

Medcare is a national DME (durable medical equipment) company which enrolls patients across the country and ships medical supplies to their homes. One of the most important aspects of the business is the data management, making sure we don’t lose data or let it drop off.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rave Infosys?

At the time, I was a new customer of Salesforce, and I was using a third-party vendor to build it out. They were very corporate, and I don’t like dealing with corporate. I prefer to deal with a business that provides a more personal touch. I needed assistance across multiple aspects of Salesforce, but data management was the most important part. Medcare has a large call center, so we needed a system that could integrate all the different campaigns.

SOLUTION

What was the scope of their involvement?

Rave Infosys enabled integration within a new system, building out workflow. We never had anything on paper, as we’d just done it for a long time. This required us to put it all on paper. The system was integrated with Five9, which is a call center software. Rave helped us implement dozens of workflows.

Getting the whole process on paper, and carefully vetting through it, really opened our eyes to how proper communication really goes a long way. It helped us simplify things, to say the least.

How did you come to work with Rave Infosys?

I found them on LinkedIn. I chose Rave specifically because they seemed to fit all the criteria we had at the time. When I spoke to them about Five9 and Salesforce, they just had so much experience. They even had experience in the space.

How much have you invested with Rave Infosys?

We invested $70,000.

What is the status of this engagement?

We started working together around May of 2015, and the project was completed about six months later.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It helped our business processes and made the workflows more efficient. We were going through a whole company revamp at the time, so it’s tough to give an accurate perception. We ended up not even moving forward with Salesforce after everything.

The quality of the work provided by Rave was great. If we had stayed on the same business course, we would have been great. We just had to go a different road.

How did Rave Infosys perform from a project management standpoint?

The communication and timelines were great. [Respondent has Monica, who was the project manager, provide the following.] They were giving us weekly updates, as well as biweekly face-to-face meetings. They set up a dashboard to update us on any changes or roadblocks.

What did you find most impressive about Rave Infosys?

It’s probably their overall knowledge on all the systems. It’s rare that you get a company that has experience with a call center environment, technology, and CRM’s. They understood our business and not just the technology that supports it.

Are there any areas Rave Infosys could improve?

No. I’ve never thought of anything they could do better.

5.0
Overall Score They made everything simple. It was very realistic. There are a lot of smoke and mirrors in the industry when it comes to consulting, but with Rave, what you see is what you get.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always met the deadlines. I don’t think we were ever very late.
  • 5.0 Cost
    Value / within estimates
    Their competitors charge ten times the price.
  • 5.0 Quality
    Service & deliverables
    They were very honest and provided great quality in their deliverables.
  • 5.0 NPS
    Willing to refer
    I’ve referred them many times.

Magento Maintenance for Health Supplements Company

"They were always on top of their game and knew what they were doing."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2015 - Apr. 2017
Project summary: 

Rave Infosys took over website development and maintenance after a major migration to Magento. The team converged an improved CRM with the platform to support auto-ship functions and a mobile-friendly UX. 

The Reviewer
 
201-500 Employees
 
Fort Lauderdale, Florida
Murat Asar
Senior Digital Marketing Manager, Nutri-Health Supplements
 
Verified
The Review
Feedback summary: 

Thanks to Rave Infosys’ proactive problem-solving and quick turnaround time, the e-commerce site has experienced better speed and optimization. Their diligence and accessibility guaranteed a productive, sale-boosting relationship. 

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing manager for a health supplement company called Nutri-Health. We have a parent company called Wellnext, which currently has 12 or 13 different brands under its belt. We both manufacture and sell a wide variety of health supplements, vitamins, and related products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rave Infosys?

We needed a development company that could assist us with both frontend and backend development. Our team had been basically broken apart, and we needed an expert in Magento, as we had recently migrated over to that platform. 

SOLUTION

What was the scope of their involvement?

At first, it was maintenance and fixing bugs the previous developers had left on the site. At that time, we weren’t looking for anything major because we had just gone through a major migration from a different cart system onto Magento. We didn’t have an in-house expert to handle all the things that were needed. There were some pretty deep development needs, which Rave was able to take over and assist us with right away. Throughout the two years that we were with them, they were always able to take on any challenge we had and deliver.

We had an auto-ship system in place that worked on a totally different CRM [customer relationship management] system. One of our biggest challenges was that when we did our migration, that part was never fully completed and was not operational. Rave basically helped us to get the two systems talking. Our CRM was separate from Magento, and the majority of our orders were offline. Rave created that connection and made sure all the auto-ships were properly processing online and then feeding into the other system. They got that system up and running so we didn’t have customer service or call center-related issues. They helped us save one of the biggest parts of our business, which is our continuing or auto-ship customer base. They also helped us optimize our website for speed, navigation, and mobile-friendliness.

How did you come to work with Rave Infosys?

I was looking for Magento experts, hoping to find a local firm with whom I could meet and build a relationship. I did a search and found Rave, as well as several other companies. We interviewed three companies, and when I met with the Rave team, they came across as very knowledgeable, confident, and willing to work with us. After reviewing the various companies, I personally felt most comfortable with Rave because of the way they approached everything and the way they saw things. Our president met with them as well, and we agreed they were the best fit for our company and our needs.

How much have you invested with Rave Infosys?

We’ve invested around $60,000.

What is the status of this engagement?

We first started working with Rave in May of 2015, and our collaboration ended in April of 2017. After they got going and we saw what they were able to deliver, we kept them onboard instead of hiring internal resources. They were basically our developers for almost two years. We recently ended our relationship with them only because we’ve moved off the Magento platform. We’ve migrated to a different company who has their own team of developers. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

We haven’t tracked any statistics or metrics, as their work didn’t involve anything that needed to be measured. If I were to dig into it, I’m sure I could pull up statistics in terms of our site speed and optimization work they did. Other than that, I can’t think of anything where we tracked the work they did, as it was ongoing development work and improvements.

I would say their work had a positive impact. Anytime we saw issues with our site, whether it was site load or completes coming from customers, Rave was always very willing, able, and quick to find the problem, get a resolution, test it, and make it live. They fixed the problems and improved things on an ongoing basis. They were always on top of their game and knew what they were doing. We always saw the results that you would expect. They always got to our requests in a timely manner. Ultimately, they were always diligent with their work.

How did Rave Infosys perform from a project management standpoint?

I thought their project management was great for our needs. We were a small team, and a lot of the work fell on me. We didn’t necessarily have all the pieces in place that some companies may have in terms of reporting and project management tools. We had monthly catch-up calls, and Rave provided a monthly report of the work done. Anytime we had projects, we would open a ticket with them, and it was perfectly managed. We never had any issues. If we did have minor hiccups or things that were overlooked, they took care of it immediately.

They were always very good with project management. We used Basecamp for a little bit, then switched to Google Docs. I really liked that I could just pick up the phone and talk to one of the developers about what was going on. It would take maybe another phone call or an email to get it done, so we didn’t necessarily even need to track these things. Rave always had it all tracked with their monthly reports, and that was all we needed. It was almost like they were in the building with me, as if they were a part of the team.

What did you find most impressive about Rave Infosys?

They care. If we have a need, they take care of that need. They’re not just there to collect money from us like a lot of other development companies. When they say they’re going to do something, they do it. Other developers I’ve worked with in the past haven’t lived up to those standards. I ultimately think they’re very good at what they do, and they follow through. They care about the fact that they’re working on a business that faces our customers online, which obviously can affect our sales on a daily basis. They put in the time to care and be there for us, as if they were our employees.

Are there any areas Rave Infosys could improve?

They could be more proactive in suggesting things we could do to improve our business. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    In comparison to other companies, they’re great.
  • 5.0 Cost
    Value / within estimates
    Their pricing was very competitive. It was exactly what we needed in terms of our budget.
  • 5.0 Quality
    Service & deliverables
    We never had issues with the deliverables. It was always scoped and done when we needed it.
  • 5.0 NPS
    Willing to refer
    I wouldn’t hesitate to refer them to anyone who needs development, especially on Magento.

Wordpress Repair for Wholesale Ribbon Company

"Rave Infosys was fantastic."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2016 - Ongoing
Project summary: 

Rave Infosys repairs and improves a custom-coded WordPress website. The team began with an overhaul of product displays and moved on to logging in and registering issues. They now continue to improve the site.

The Reviewer
 
11-50 Employees
 
Philadelphia, Pennsylvania
Joe Duffey
Marketing Manager, May Arts
 
Verified
The Review
Feedback summary: 

Since Rave has started the work, the website has become much more reliable and stable, and specifically, their work has received positive feedback from users. The effort has halted a previous downward trend in sales. Rave Infosys’ team has been flexible and proactive in project management.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for May Arts Ribbon. We’re an importer and wholesaler of high-quality ribbon for the craft industry, gift-wrapping, the floral industry, apparel use, and many other uses. We also have a small retail branch called Ribbon Resource, which is e-commerce only.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rave Infosys?

We have a WordPress website for our wholesale and retail sides, running WooCommerce. We had a lot of issues with the way that was set up initially. We needed a lot of work done to repair some broken functionality, as well as add other functionality on top of our existing websites. We also needed a lot of design change. This is a custom-coded site on WordPress, so we needed experienced developers and designers to work side by side with us to implement the changes.

SOLUTION

What was the scope of their involvement?

Initially, the biggest change was on our retail side. The way the products were displayed was very confusing. It just didn’t work very well, and there was a lot of broken functionality and links. The way the products related to each other needed to be changed. We also wanted a lot of design changes. Rave Infosys also set up the ability for us to make changes ourselves to the banners or the way things are displayed.

For the wholesale side, it was the same type of issues. We had a lot of problems with people logging in and registering. We had design issues that they needed to fix, as well as functionality issues on the checkout process. They also helped us a lot with setting up our Google Analytics, our AdWords account, Facebook advertising, as well as how all that was tracked. They set up the backend for all that tracking for our online marketing. The work was mostly repairing the existing aspects of the sites. There were tons of small things.

We worked collaboratively on the design. I’m a graphic designer, so I could do Photoshop mockups showing how I wanted things to look. Rave would then go in and change the code, getting it to look exactly how I wanted.

How did you come to work with Rave Infosys?

I put out an ad on an online publication, and Rave called me. At the time of the call, I was in a moment of crisis, and my website was down. They helped me out at the moment to get my site live again. They asked me a couple of questions, told me what to look for, and fixed the problem right then and there over the phone. Obviously, that led to a longer relationship.

How much have you invested with Rave Infosys?

We’ve invested around $12,000 with Rave Infosys.

What is the status of this engagement?

We began working together in June of 2016, and the relationship is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We were seeing a downward trend in our online sales over the last five years, which is why we needed all this work done. We’re now at a stage where we’re no longer shrinking. We’ve evened out and stopped losing sales. We’re in the process of cutting back on expenses and consolidating our resources, to help the business even further. We haven’t grown the business exponentially since Rave Infosys came on board. They joined us when we were already in a bad situation.

The site has been much more reliable and stable since Rave worked on the updates and fixes. We ran a survey to all our users, with Survey Monkey, and we had very positive feedback about the functionality and ease of purchase on the site. Just about everything on that list was what Rave had worked on.

How did Rave Infosys perform from a project management standpoint?

Rave Infosys was fantastic. They have an internal program, but they stressed that they could use any project management tool that I wanted. My team already used Redbooth, so I set up an account for the Rave team. All I ever had to do was put in a test, or things I needed to be done, and they jumped right in, made comments on it, added files and screenshots, and worked within our existing system. I give them an A+ on that. I scheduled the deadline for a specific task, and it would be done. They also tracked their time through my software, so I could look in the backend and see exactly how much time was spent on a specific task.

What did you find most impressive about Rave Infosys?

The most important thing for me was their ability to be organized with how their time was being allocated. Also, their communication is fantastic. Rave Infosys is in my time zone, and their team was always readily available within moments anytime I had a problem.

Are there any areas Rave Infosys could improve?

Nothing comes to mind. I’m very happy with everything they’ve done for us.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Rave Infosys kept track of their time very clearly. They communicated when things would be done, and they were done within that time.
  • 5.0 Cost
    Value / within estimates
    We first used Rave Infosys full time for 40 hours a week, and we got our money’s worth. When it came time to scale back and use them for less time, they had several levels for us to choose. They were very flexible.
  • 5.0 Quality
    Service & deliverables
    Rave Infosys was extremely responsive. They fixed everything and created the functionality I needed in a timely manner. They were very good at explaining what needed to be done.
  • 5.0 NPS
    Willing to refer
    I was happy with everything they’ve done. I already have recommended Rave Infosys.

E-Commerce Website Development for E-Cigarette Company

"They’ve become one of our preferred third-party vendors. They’re extremely knowledgeable in Magento."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2016 - Ongoing
Project summary: 

Rave Infosys built custom Magento modules and extensions for an e-commerce site. They have built a function to process taxes and manage government regulations. The team now provides ongoing support.

The Reviewer
 
11-50 Employees
 
Hollywood, Florida
Willie Gordon
Sr. Test Engineer, VMR Products
 
Verified
The Review
Feedback summary: 

Rave Infosys has improved site performance by 20%. The team has flawlessly integrated with a JIRA-based agile development model; their ceaseless availability and exceptional ability to hit deadlines on a tight schedule make them a preferred partner in future endeavors.

BACKGROUND

Introduce your business and what you do there.

VMR Products is an e-cig and e-liquid company. We build appliances and devices for e-cigs and e-liquids. Our e-commerce site is number one in our industry in terms of volume and revenue in the U.S. I do the quality assurance testing, release management, and some project management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rave Infosys?

Our e-commerce site is international. Our U.S. sites were using Interspire to manage the e-commerce site, whereas everything in Europe was Magento. We wanted to partner with a company with expertise in Magento to build customized modules and extensions for Magento.

SOLUTION

What was the scope of their involvement?

The Magento website is fully customizable. We can manage the products on the site with tier-level offerings to our customers. In terms of pricing and managing the processes around that, taxes and fees, all that had to be managed. The site already existed, and we wanted Rave to look at how our recent upgrade was working, and customize some of the extensions. One extension, in particular, was for EET. Our site for Czechoslovakia was required by the government to have an EET code for every transaction. We had an extension customized and implemented for our business.  

We’ve since extended our contract with Rave. Whenever we need extensions, modifications, or customizations, we know we can depend on them to get it done. They’re very professional and always on time. They handle any defects. They’ve become one of our preferred third-party vendors. They’re extremely knowledgeable in Magento.

How did you come to work with Rave Infosys?

Our CTO did an analysis of firms that could provide us with the best support, and we chose Rave. They had credibility in the industry, experienced personnel, and they were flexible.

What is the status of this engagement?

We started working with Rave in April of 2016, and the relationship is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our site is very demanding, and it requires a high level of speed and performance. The work done by Rave has improved the site’s performance by 20%. They’re good at what they do.

How did Rave Infosys perform from a project management standpoint?

I can call their lead person, and he’ll answer the phone. Their responsiveness is exceptional. Their ability to get things done and work within our schedule is also exceptional. They’ve been able to integrate with our software development lifecycle. We use JIRA to run an Agile shop, and they’re able to interface with that. That’s usually difficult for third-party contractors, particularly when you’re running within sprints and you have certain deliverables for each sprint. Not only are they knowledgeable of that process, but they’re able to integrate into our product tracking system, our tickets, and our defect tracking system. They also have access to our Confluence. They provide content when we need it. They help manage the tickets and add hours to the tickets in JIRA

What did you find most impressive about Rave Infosys?

I would say their accessibility, flexibility, dependability, and professionalism differentiates them. I’ve called them on a Saturday when we had a problem with the system, and they’ve been available.

Are there any areas Rave Infosys could improve?

The only opportunity for improvement, and it’s not a huge problem, is more insight into their analysis. If I tell them I need a particular extension, they’ll give me five options. I trust that these are the five best options, but I’d like more details on how they choose those options. It would be interesting to see how they come up with their solutions.

5.0
Overall Score Being able to trust them has taken a lot from our plate. I’m also a certified CMMI (Capability Maturity Model Integration) assessor, so I look at processes and how to improve them. If I had to do an assessment of Rave, they’d do very well.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve met all the deadlines.
  • 5.0 Cost
    Value / within estimates
    We’ve required a lot of customization, and they worked with us. We negotiate our contract. They’re very open and flexible with the contract.
  • 5.0 Quality
    Service & deliverables
    The quality of their work is exceptional. They test the work, and I can actually see the results of those tests.
  • 5.0 NPS
    Willing to refer
    Although I wouldn’t now because that might pull them away from my project.

Magento Audit & Development for Spice and Tea Company

"Rave did so well that we developed a relationship that we expect to continue into the future."

Quality: 
5.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2017 - Ongoing
Project summary: 

Rave Infosys has recovered several e-commerce website complications from a previous developer. They began with an audit of the Magento platform and has continued with fixes, including an updated shopping cart.

The Reviewer
 
201-500 Employees
 
Palm Harbor, Florida
Matt Kessenich
Director of Finance, The Spice and Tea Exchange
 
Verified
The Review
Feedback summary: 

The updated shopping cart has reduced the dropped cart rate on the site by 70%, and customer complaints have dropped by almost 90%. Rave’s initial proactivity in identifying issues has quickly earned them the status of a permanent partner. The team is extremely clear in their communication. 

BACKGROUND

Introduce your business and what you do there.

I’m the Director of Finance and IT for The Spice and Tea Exchange. We’re a nationwide franchise of retail outlets selling gourmet spices and teas. We also have an e-commerce platform. Our web footprint includes two separate websites: an e-commerce site selling directly to retail customers and a B2B portal where our franchisees place business orders. At the corporate level, we have 49 employees. Our franchise system consists of 54 stores, each of which has between five and eight employees.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rave Infosys?

We had a previous development partner, but they weren’t very proactive. When we provided a very clear and detailed idea of what we wanted, they would deliver exactly that. They lacked that extra nuance and understanding of programming, e-commerce, and general web design to give us recommendations. We were missing that, and that is the main reason we switched to Rave.

SOLUTION

What was the scope of their involvement?

Rave handles both websites, but our B2B site is pretty basic and doesn’t revolve around a lot of change. Most of their work has involved unwinding something was broken by the previous developer. It’s usually just troubleshooting the occasional glitch that pops up. The e-commerce was definitely our focus.

The first thing Rave did was a full audit on the code, security patches, and setup of our site. We use the Magento platform, and they were able to identify almost a dozen security patches that we needed installed. They also did a pretty comprehensive user interface update on various links and setups that were done incorrectly, which made them less stable. So, the original scope was for them to bring our site up to a secure status and fix any user interface problems.

The biggest change we’ve made so far is our shopping cart, which was behind the times. When Rave first reviewed our site, they told us our shopping cart involved too many steps. Users had to go through five pages to make a purchase. Rave redesigned that and created a single-page checkout, which has really improved our dropped cart rate right off the bat.

Rave is currently working on a project list that mostly involved triage and repair of issues, such as integration with our shipping company and integration with our enterprise resource planning. These things already existed, but they were sloppy and unreliable.

How did you come to work with Rave Infosys?

We interviewed almost a dozen potential partners. When we looked through Magento-certified developers, we found that a number of them worked for Rave. After researching more information on the web, we reached out directly to them.

How much have you invested with Rave Infosys?

We’ve invested under $10,000 to date. I suspect this project will end up in the neighborhood of $25,000.

What is the status of this engagement?

We started with them in January of 2017, and the relationship is ongoing. They’ve essentially become a permanent partner of ours. They’ll be our primary resource for general web support and development going forward.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We’ve had a decrease in the dropped cart rate, a 70% decrease so far. Since we switched to Magento, errors would pop up that forced customer complaints or issues. They reached out to us for help through their transactions. We’ve seen that almost completely eliminated just through the work Rave has done to stabilize the UI and the processes in place on our site. We’ve probably seen a 90% drop in customer inquiries when they have trouble getting through the site.

This first project on the site security and user interface was their audition. The work Rave has delivered is great, and they meet every expectation. Rave did so well that we developed a relationship that we expect to continue into the future.

Our biggest considerations in making them a long-term partner for us are their knowledge, communication, and willingness to be proactive. We don’t have in-house expertise on Magento, but we previously had to direct every update or change to the site. Our development partner was essentially just a tool for doing the programming itself. Rave has been much more proactive. Just yesterday, without any prompting, they found a couple more user interface changes they wanted to make. They made recommendations to us and then implemented them as promised, which has made an impact.

How did Rave Infosys perform from a project management standpoint?

They log everything in detail, using Teamwork as their project management suite. All the timelines are logged to a project, and they have clear and measurable deliverable dates. They haven’t missed any deadlines yet. As they’re making progress toward the deadlines, it’s updated clearly. The communication has been fantastic. They set clear expectations, and they meet them.

What did you find most impressive about Rave Infosys?

I’ve worked with many development companies in the past. The thing that separates Rave is their ability to communicate. They’ve been very proactive and very clear on everything. At all times, I have a good feel for what they’re doing, when they’re going to finish, what the investment is going to be, and what the result will be. That seems like it should be a simple thing, but it isn’t in my experience.

Are there any areas Rave Infosys could improve?

It’s a little early still. If they had fallen flat at this point, we wouldn’t still be working with them.

5.0
Overall Score The level of communication, and having a proactive partner, has been a huge help to us. We’ve seen a big lift. I’m very pleased so far.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve hit every deadline so far.
  • 3.0 Cost
    Value / within estimates
    I can’t accurately measure that yet. When they’re doing something that might take two hours to develop from scratch, but takes six because they’re unwinding something that’s broken, it’s tough to gauge that.
  • 5.0 Quality
    Service & deliverables
    They’ve met every expectation so far, and we haven’t had to come back with changes on their deliverables. They’ve all hit the mark.
  • 5.0 NPS
    Willing to refer
    I’ve been very impressed so far.

Web Development for Graphic Design Agency

"The quality of the work itself is the number one reason we choose to use them ..."

Quality: 
5.0
Schedule: 
4.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2013 - Ongoing
Project summary: 

Rave Infosys worked on multiple development projects for a full-service design agency. Their tasks included fixing flawed Drupal and Wordpress sites for clients of the agency, as well as quality control.

The Reviewer
 
1-10 Employees
 
Los Angeles, California
CEO, Graphic Design Agency
 
Verified
The Review
Feedback summary: 

Due to the depth of Rave Infosys's team, they are able to complete projects and test them without a time-consuming involvement from the client. Rave Infosys's development skills are top-notch, and the client has continued to employee them for future development projects.

BACKGROUND

Introduce your business and what you do there.

We are a full-service marketing, branding, web development, and graphic design company. I am the president and CEO of the company. It started in 2004.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rave Infosys?

We needed help with developing specific platforms.

SOLUTION

What was the scope of their involvement?

Rave Infosys is a certified Magento developer. For one of our accounts, they had to dive in and fix problems caused by the previous developer while also migrating to a better hosting environment. Rave Infosys has also built multiuser WordPress installations for a B2G client who had a need for five websites under one hood. Rave Infosys handled the full architectural configuration and training documentation on behalf of the client, allowing them to manage their own content going forward. The unique thing about that particular project is that the client needed content to be developed once and then broadcast across five different websites in an automated process. The system was built in order to save them time internally.

Rave Infosys is in the process of rebuilding one of our Drupal websites as well. We were using two Drupal teams, but have migrated all the work to Rave Infosys. They're taking a Drupal 5 website built a long time ago, which was approaching its end of life, and upgrading it to Drupal 8, the more current version. We usually work with one project lead and one programmer from Rave Infosys' side. I haven't experienced working with more than two people at a time.

How did you come to work with Rave Infosys?

Ravi, their president, was a Vistage member, as was I, so we met through the network somehow. Many times, when taking part in such a networking group, we will reach out and see who else is working in the same space. My company partners with other groups who provide specialty work since we don't employ all of those disciplines.

How much have you invested with Rave Infosys?

Rave Infosys will usually give me a flat project rate based on the projected number of hours needed, which is the easiest approach unless we have a scalable scope. 

What is the status of this engagement?

We started working with Rave Infosys in 2013.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

The B2G site we worked on was handled by Rave Infosys from start to finish, so it's one of the better examples of their work. It was a very smooth process, and we experienced very few issues after testing it through our in-house QC [quality control] team. It was a value-added project since we didn't have to utilize our internal resources for tracking things down. Rave Infosys is a full-service provider, so we don't have to bring our people in to double-check the work.

How did Rave Infosys perform from a project management standpoint?

Rave Infosys is very good at hitting deadlines. There were no projects that went on for longer than they should have. The exception was once when there was a miscommunication, so Rave Infosys didn't start a project soon enough causing us to miss our deadline. But they made up for it by overdelivering additional features at no additional charge to the client. 

What did you find most impressive about Rave Infosys?

For many other developers we've worked with, we needed to employ a full QC team, which is the main differentiator for Rave Infosys. The quality of the work itself is the number one reason we choose to use them for building new systems.

Are there any areas Rave Infosys could improve?

Scheduling is a bit tough sometimes since we're all busy and there is a difference in time zones. Communication, in general, is always a challenge in terms of conference calls and screen shares, but this is not specific to Rave Infosys. The problem exists across the board.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Salesforce System Customization for University

"[T]hey demonstrated a willingness to engage with their client and understand the business."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Nov. 2016 - Mar. 2017
Project summary: 

Rave Infosys manipulated the Salesforce cloud platform for non-traditional means in education. Their work uses data to develop and document learning management systems and enhances campaign management routines.

The Reviewer
 
1001-5000 Employees
 
Saint Leo, Florida
Vijay Sonty
Associate Vice President, Saint Leo University
 
Verified
The Review
Feedback summary: 

The Rave Infosys team did a great job in understanding what was needed given the steep learning curve. They delivered the work without any issues and maintained a helpful structure and approach. The team spoke directly with users to understand the system and communicated openly.

BACKGROUND

Introduce your business and what you do there.

Saint Leo University is based in Florida, about 30 miles north of Tampa. We have about 16,000 students. We have a main campus in Florida and additional centers in six states, some of them on military bases. We’re a pretty complex higher education system. We offer on-ground, online, and blended courses, and we leverage technology extensively. We use collaboration tools, videoconferencing, and other tools for classroom teaching.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rave Infosys?

We have a custom-built system based on the Salesforce cloud platform, which we constantly leverage when interacting with prospective and current students. We take data from our learning management system and our student information system to create a predictive model based on certain student criteria. This helps us determine which students may be at risk of dropping out or failing. We try to engage the student to assist in overcoming any barriers to success. We spend a lot of money on advertising to recruit new students, so we want to do all we can to retain those students.

It's a complex Salesforce app and is used extensively throughout our university. It was built in 2010, and we’ve been upgrading it constantly. We were originally using the Salesforce system for our online offerings, but we wanted to leverage that to handle our physical locations as well. We needed Rave Infosys to customize the code and adapt the application to this new use.

SOLUTION

What was the scope of their involvement?

We engaged Rave Infosys in two different capacities. The first was to help us with developing the process and documenting our existing systems for retention. The other area was to enhance our campaign management routines. They helped with programming, reducing the backlog, and new user requests. We created a new campaign, and they did all the workflows for that, making sure the system is being tested in our sandbox environment and then deployed to production.

How did you come to work with Rave Infosys?

I did a web search and talked with different vendors. I was very happy with Rave Infosys’ model. The pricing was very attractive, and they had good references on their website. I had a conversation with the owner of Rave Infosys, and we felt it was a good fit. They quickly picked up the nuances of working with higher-education, and they had the right resources for the project.

How much have you invested with Rave Infosys?

This information is confidential. 

What is the status of this engagement?

The project ran from November of 2016 to March of 2017. We have an ongoing contract with Rave Infosys.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

This was a large project for a very complex system. There’s a steep learning curve, and Rave Infosys did a great job understanding what was needed. They came through and delivered what was assigned to them with no issues. We haven’t compiled stats, but it’s one of our major tools. The system is in constant use by over 80 people within the university.

How did Rave Infosys perform from a project management standpoint?

Rave Infosys has a very good structure and approach. They visited our campus free of charge and talked to users to get a good understanding of the higher education business. They made sure the deliverables were well-defined, and the specifications were well-communicated. They tracked the progress and ensured things were done and tested, and then they moved to production.

What did you find most impressive about Rave Infosys?

Higher education was new to Rave Infosys, and they demonstrated a willingness to engage with their client and understand the business. They even offered some free documentation services, where they mapped all the processes to make future projects easier.

Are there any areas Rave Infosys could improve?

Rave Infosys is a young company with a lot of prospects. They have a long way to go, but so far, they’re on the right track, with a small team and the right approach.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Rave Infosys is very timely and always available. We had no trouble scheduling the work or organizing meetings when needed.
  • 5.0 Cost
    Value / within estimates
    We were able to get Salesforce resources for half the price of their competitors.
  • 5.0 Quality
    Service & deliverables
    The deliverables were on time and on budget.
  • 5.0 NPS
    Willing to refer
    I’m very impressed with all the services Rave Infosys offers.

Magento Development for Communication Solutions Provider

"I don’t have to spend hours typing out emails to explain something because they know our business and platform so well."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
July 2014 - Ongoing
Project summary: 

Rave Infosys has overhauled two websites with services in both design and Magento development. Their work in total has included websites, one-off solutions, and banners. They remain a go-to webmaster. 

The Reviewer
 
11-50 Employees
 
Miami, Florida
Marketing Manager, Communication Solutions Provider
 
Verified
The Review
Feedback summary: 

Customers are more pleased with the interactions the updated website provides, including chat functionalities. Customer retention has improved. Rave Infosys has provided one project manager throughout the engagement, who is responsive and solves problems quickly. The team is always available. 

BACKGROUND

Introduce your business and what you do there.

We have two sides of our business. One side deals with communication electronics. We service the local area, but we also ship communication electronics worldwide. The other side of our business does satellite communication. We provide and service equipment to people off the grid. I am the marketing manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rave Infosys?

When we first approached Rave Infosys, we wanted to revamp our the communication electronics side of the business. Our website was outdated, and it wasn’t providing us with the options with which we wanted to reach our target clientele.

SOLUTION

What was the scope of their involvement?

In total, Rave Infosys designed and developed both of our sites using Magento. To start these projects, we had a few in-house meetings. We got to know their team really well. They learned our business and platform very quickly. After these projects were completed and we knew we could trust them, we started giving them smaller projects that were not Magento based, and they developed several solutions for us. Rave Infosys has helped us with any issues we have with Magento and with downtime. They also designed a few banners for us. They’ve been our go-to offsite webmaster for all of our issues. We continue to use their expertise to update our website.

How did you come to work with Rave Infosys?

We were looking for Magento developers in the South Florida area that we could have a personal, ongoing relationship with. Rave Infosys was the only team we found that was willing to come to our office. They came with ideas, and we really liked their work. We felt like they understood what we were trying to accomplish.

How much have you invested with Rave Infosys?

We have spent over $25,000 with Rave Infosys over the course of our relationship.

What is the status of this engagement?

We started working with them in July 2014, and the work is ongoing. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

We're seeing that the customers are more pleased with the interactions that the website provides for them. We have a chat option on our website to be able to retain the customer once they do find us. Our customers are happy with the site and are able to easily find what they need. The banners they designed gave us a great starting point, and we used that to build on using our in-house design team.

How did Rave Infosys perform from a project management standpoint?

We communicated in person to get the projects started and then we used phone calls, web conferences, and emails. We have had one project manager throughout our relationship, and he’s very responsive. Any issues we’ve had, he’s been able to get them solved quickly. Rave Infosys was great with deadlines. Any delays were because of our team.

What did you find most impressive about Rave Infosys?

Rave Infosys is always available. I don’t have to spend hours typing out emails to explain something because they know our business and platform so well. That’s worth millions to us.

Are there any areas Rave Infosys could improve?

We haven’t given Rave Infosys enough of an opportunity to show us everything they’re capable of, but I don’t know of anything they can improve on what they have provided for us.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    Our rates have gone up a little bit since we’re using Rave Infosys but not enough that we would stop doing business with them.
  • 5.0 Quality
    Service & deliverables
    Whenever we ask for something, Rave Infosys is on it immediately. The delivery behind what they promise us has always been spot on.
  • 5.0 NPS
    Willing to refer
    I have recommended Rave Infosys already.

Magento Implementation for Manufacturing Distributor

"Rave Infosys is a partner, not a vendor."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2015 - Ongoing
Project summary: 

Rave Infosys designed and developed a Magento platform developed a B2B system with robust client customization. The system integrated a database of 30,000 products. The team is re-working the site in Magento 2.

The Reviewer
 
11-50 Employees
 
West Palm Beach, Florida
Director of IT, Manufacturing Distributor
 
Verified
The Review
Feedback summary: 

Company growth has improved from 3% to 17% after the launch of the website. Despite needing to make a major change to the work shortly before launch, the project was on time and on-budget. The team was able to keep track of a multitude of customizations and execute well. 

BACKGROUND

Introduce your business and what you do there.

Our company works in the paint body and equipment segment. We are a B2B supplier for what are called jobbers, who then supply all of our products to body shops. We supply anything needed to fix a dented car, whether it's paint, Bondo, sandpaper, or anything else.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rave Infosys?

When I started working for the company 3 ½ years ago, we had a proprietary B2B system. We didn't own any of the product content or programs. It was 8 years old and there was no development being done for it moving forward. The challenge was to move away from it and start our own system from scratch.

SOLUTION

What was the scope of their involvement?

It was a significant project, including not only the software side of things but also creating all product content like descriptions and photos for 30,000 items. Once we decided on the Magento platform, Rave Infosys' team basically provided all of our client customizations. In addition to design and development, Rave Infosys came to the table with suggestions on what we needed to change.

We worked with one project manager from Rave Infosys, and their owner was also involved. I don't know how many programmers were assigned to the job, and I'm glad that I was shielded from that since I only cared about the work getting done. Rave Infosys also provides ongoing support.

They created integration between our backend database and the Magento system. As a B2B company, each one of our customers can have a different pricing tier for every different product. There is a lot of integration in order for them to have live information about our different inventories across multiple warehouses. This is accomplished through live calls to our backend, which are fed to the Magento platform.

We have 15 warehouse locations, and we don't stock all our products in each one. Because of this, there is an additional layer between the shopping cart and the actual checkout, which we call the "decision page". It's the place in which we determine the best way for shipping to a customer who is expecting the delivery during the next day, based on product availability and customer location. We go through a number of gyrations, telling customers which items will come from the primary location and which ones will ship from the next closest one. The client then has the option of placing items in the back order until they can get them from the primary warehouse. There is a lot of logic behind determining what a customer should get and when, as well as what they'll have to pay for.

How did you come to work with Rave Infosys?

We started with the typical RFP [request for proposal] and spoke to around 11 companies. Rave Infosys was the best fit and also located in our general neighborhood. We liked their services, understanding, and willingness to provide Agile development. We didn't wait to create a document, but instead had immediate conversations with Rave Infosys' team. Our RFP gave us a 10,000-foot view of what we were trying to accomplish. The old site was at least functional, giving us something to look at.

I liked the culture and methodology used by Rave Infosys' team. Many other companies we consulted wanted to have a six-week study and draw the whole thing up. They wanted to employ change management and charge us every time we wanted to move a field from the left to the right. I didn't want to get bogged down into that level of change management. Rave Infosys allowed us to define the 10,000-foot level, create some basic wireframes and logic, and talk until we'd evolved the platform to where it needed to be.

How much have you invested with Rave Infosys?

The cost of Rave Infosys' work has been between $50,000 and $200,000.

What is the status of this engagement?

We started working with Rave Infosys in January 2015. We continue to roll out quarterly updates on the site's functionalities.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

With our old site, our company's growth was near stagnant and somewhat anemic, sitting at around 3%. That is basically cost-of-living, based on inflation. In our first full year using the new system developed by Rave Infosys, we went up to 17%.

Change is hard for everyone, so it can start out a little rough. After a couple of weeks, everyone came around and used our site. The bar had been set low with the previous page since it hadn't been changed in over eight years. Our B2B site looks a lot like a B2C one, which is what our clients are used to using.

How did Rave Infosys perform from a project management standpoint?

The most important thing to share is that Rave Infosys' delivered on time and within budget. They did what they needed to do, actually making a huge change 60 days before our go-live date. I can't say enough about our partnership with Rave Infosys.

We're now undertaking a move to Magento 2, which will require a complete rewrite from scratch since the technology stack has been completely changed. I can understand this happening after the 10-year life of the platform, but we caught a bad break by going live one month before Magento made the announcement. I have enough confidence in Rave Infosys to start over again.

We used Google Docs and Microsoft Project, in order to keep track of what was going on. There were many customizations we didn't want to lose track of.

What did you find most impressive about Rave Infosys?

Rave Infosys is a partner, not a vendor. I think that this says it all.

Are there any areas Rave Infosys could improve?

Rave Infosys delivered on time and within budget. I can't complain against someone delivering what they promised to deliver.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Even though there were times when we started to fall behind, Rave Infosys applied more resources to the work and caught up.
  • 5.0 Cost
    Value / within estimates
    Rave Infosys is reasonably priced and will live within the quotes given to us. I know this because we looked at 11 different vendors.
  • 5.0 Quality
    Service & deliverables
    Rave Infosys delivered on time and within budget.
  • 5.0 NPS
    Willing to refer
    Other than the possibility of Rave Infosys becoming too busy to help us, I would recommend them to anyone.

Website Update for E-Commerce Company

"I saw the true measure of Rave Infosys when we were under fire, and it was awesome."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2009 - Ongoing
Project summary: 

Rave Infosys has renovated obsolete technology to modernize a sales process. Their work has included complex e-commerce updates, a customer management system, and a vendor management system.

The Reviewer
 
1-10 Employees
 
Asheville, North Carolina
Owner, E-Commerce Company
 
Verified
The Review
Feedback summary: 

The updated system has reduced the infrastructure required to process orders and has increased profitability. Rave Infosys has been open and communicative regarding any issues and delivered excellent project management. Their principal is a visionary and guides the work in innovative directions.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of an e-commerce company which sells replacement panels and new raised floors to data centers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rave Infosys?

Our first objective was to renovate the existing technology that had become obsolete. We were very early adopters of internet technology, and we put our first web page up in 1994. The scripts behind our website and our intranet were all outdated. We moved to a more robust application, and we wanted to fully upgrade everything electronic. We completely revamped everything we were doing.

SOLUTION

What was the scope of their involvement?

They’ve done a lot for us. We first hired them to redo our backend and our website. Since then, I have kept them busy on more projects because we’re always changing and updating. They moved us over to Magento and fully customized it to fit the way we do business.

We have a very advanced payment receiving system, as our customers have different payment options. The payments we receive then funnel into various reports. We also have a very intense email capturing system that works with Gmail. Rave Infosys did the system architecture, so we’re able to use our Gmail as a customer management system.

They also outlined a vendor management system. We’re now fully integrated with our shipping vendors and able to produce our own shipping documents. We’re also integrated with Amazon and PayPal.

How did you come to work with Rave Infosys?

I saw an ad on Craigslist. When I first talked to them, they told me that they had developers in the US and India. We realized that we were within 30 minutes of each other, and arranged an in-person meeting. Rave’s references were so amazing that I took a leap of faith, and I’ve been with them ever since.

How much have you invested with Rave Infosys?

This information is confidential.

What is the status of this engagement?

The first project started in October 2009, and the work is ongoing. We always have new development challenges, as we want to continue to grow.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Before they redesigned our system, it took a lot more personnel to process orders. They’ve reduced our processing time and increased our profitability, which allows us to deliver a better product to our customers.

How did Rave Infosys perform from a project management standpoint?

They’re excellent; I have no complaints. We developed an outline of what we needed to accomplish. When they had an issue with the code, they always let me know. I feel like I always knew exactly where we were. They kept me in the loop. We used Mantis for trouble tickets, and Skype was our primary method of communication.

What did you find most impressive about Rave Infosys?

Their principal is an amazing visionary. He helps us go in directions that we didn’t know would be possible. I also appreciate the high quality they deliver. There’s an excellence with Rave which I think is part of their culture. They’re all very willing to go the extra step.

We had a slight security breach once with PayPal on a Friday afternoon. Someone had taken a database of stolen credit cards and used our account to validate them, and we were getting hundreds of phone calls. Our project manager stepped in and was on the phone with PayPal until after midnight. I saw the true measure of Rave Infosys when we were under fire, and it was awesome. We got everything resolved thanks to their commitment.

Are there any areas Rave Infosys could improve?

I haven’t seen anything. Anytime I had a concern, they addressed it.

5.0
Overall Score They’re a first-class company providing first-class service. I’m very satisfied.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We’re in constant communication. They always let me know in advance if there’s going to be an issue.
  • 5.0 Cost
    Value / within estimates
    I feel that I’m getting an amazing value. I’d have to pay far more to hire someone in the US.
  • 5.0 Quality
    Service & deliverables
    Their work is always good. My programmer is excellent. When I give them a problem, they provide a solution and more.
  • 5.0 NPS
    Willing to refer
    I’ve spoken with a number of their potential clients, and I always tell them to trust Rave. I’ve not been disappointed a single time.