HELPING BUSINESSES IN THEIR BOTTOM LINE!

We are a team of Certified Software Engineers. We provide customized web and mobile solutions.

We help businesses in their bottom line, by delivering quality technology services. We are a Magento Professional Solution Partner, Microsoft Silver Partner, Salesforce Partner, Dotmailer  Partner, and Google Partner. We primarily offer end-to-end e-commerce solutions to companies for launching and maintaining a professional online presence.

Our strong domain experience, technical expertise & quality-driven delivery model enables us to offer effective B2B & B2C e-commerce solutions, as well as offers CRM implementations to streamline your marketing efforts, giving a clearer view of your sales funnel and allowing you to provide effective post-sales support.

We cater to SMBs by signing up as their technology providers or vendors for their software needs. We do this by putting competent people to work and by leveraging our market experience.

We have in-house:

  • Magento Certified Developers (10) & Magento 2 Trained Solution Partner (6) 
  • Salesforce Certified Developers (15)
  • Google AdWords/Analytics & Bing Certified Professionals (15)
  • Microsoft Certified Professionals (3)
  • Zend Certified Developers (2)
  • Java Certified Developers (3)

Our five service areas of focus:

  • Ecommerce (Magento, Shopify, WooCommerce, Zen Cart, BigCommerce)
  • CMS (WordPress, Drupal, Joomla, DotNetNuke)
  • CRM (Salesforce, SugarCRM, NetSuite CRM, ZohoCRM, Microsoft Dynamic CRM)
  • Mobile Application (iOS, Android, Blackberry, Hybrid)
  • Internet Marketing (SEO, PPC, ORM, Mobile App Marketing)

Smart solutions and flawless execution on any platform is what we do.

 
$10,000+
 
$50 - $99 / hr
 
250 - 999
 Founded
2007
Show all +
Coral Springs, FL
headquarters
  • Rave Infosys
    3111 N University Drive
    Coral Springs, FL 33065
    United States
other locations
  • Rave Infosys
    86-90 Paul Street
    London EC2A 4NE
    United Kingdom
  • Rave Infosys Indore
    India

Portfolio

Nutri Health

HD Connectivity

The Grand Band

Vital Baby

National Oak

blinc Inc.

Vaporin

Digisat

Reviews

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Web Development & Digital Marketing for Photography Agency

"They weren’t the cheapest option, but they’re definitely the best."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2018 - Ongoing
Project summary: 

Rave Infosys designed and developed a website using WordPress, handling everything from the concept design to its launch. Additionally, they provide digital marketing services on an ongoing basis.

The Reviewer
 
1-10 Employees
 
India
Riya Pal
Lead Commercial Photographer, Product Photography Company
 
Verified
The Review
Feedback summary: 

The website’s design surpassed all expectations thanks to their strategic approach. Rave Infosys stands out with their proactive reporting and efficient and organized project management, making them a valued partner.

BACKGROUND

Please describe your company and your position there.

I’m the lead commercial photographer for one of the top product photography agencies based out of Kolkata, India. We’ve carried out over 1,000 campaigns and are an authorized vendor for online shopping websites like Amazon, Flipkart, and Snapdeal.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

We approached Rave Infosys for web design and development.

What were your goals for this project?

Our aim was to appeal to other e-commerce businesses as their product photography partners.

SOLUTION

How did you select this vendor?

I had worked with them before at other companies, so I knew them and their work process very well. Because of their experience with multiple e-commerce projects, our board members selected them to handle our digital marketing as well.

Can you go into detail about the services they provided and the scope of the project?

We provide high-quality and design-driven product photography and have a complete service offering which includes creating a strategic process, suggesting the style of photography, and producing highly-crafted photographs. We wanted to design our business concept from scratch, so Rave Infosys helped take our business idea from a concept phase all the way to branding and launch.

What was the team composition?

We worked with five members of their team—a WordPress developer, two frontend developers, a QA specialist, and a project manager.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I approached Rave Infosys knowing they had great strategic thinking coupled with an understanding of the e-commerce market. What they brought to the project went above and beyond our expectations. Their process helped us achieved the right website design. Our collaboration continues for our digital marketing efforts.

How was project management arranged and how effective was it?

They’re proactive and provide regular reports. We use Teamwork for task assignment and management.

What did you find most impressive about this company?

Their project management is very well organized and they provided great suggestions. They weren’t the cheapest option, but they’re definitely the best.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Upgrade to Magento with Multi-locations Inventory

"As challenges arose, their team provided troubleshooting options and remained on schedule."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Aug. 2012 - Feb. 2013
Project summary: 

Rave Infosys rebuilt an online marketplace on Magento Enterprise and provided e-commerce consultation. The site fosters B2B activity in the U.S. and Europe using multilingual and multi-currency options.

The Reviewer
 
11-50 Employees
 
Florida, USA
Key Account Manager, Atlantic Patio
 
Verified
The Review
Feedback summary: 

The average order value and the number of B2B transactions have both increased. Point of sale locations are more diverse, a credit to the expanded marketplace. Communication was orderly, and Rave’s attention to detail yielded a successful project.

BACKGROUND

Please describe your company and your position there.

I was the Key Account Manager at Atlantic Patio, and I was responsible for developing operating and capital budgets and managing external financial and legal relationships on behalf of the company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

We wanted to upgrade our existing website to the Magento Enterprise platform because we are expanding to the European region and the pricing and taxes for our products are different for the U.S. and European markets. We also sought recommendations for a multi-location inventory system that can be integrated with Magento. We wanted to hire an agency that could help us with the rebuild and provide valuable insight.

What were your goals for this project?

We wanted to rebuild our website on the Magento platform and incorporate multilingual and multi-currency capabilities.

SOLUTION

How did you select this vendor?

Rave Infosys responded to our initial RFP, and we selected them based on their ability to meet our requirements. Their side proved to be agreeable during the drafting of a contract.

Can you go into detail about the services they provided and the scope of the project?

We were upgrading our website for merchants and dealers, and it became a more complicated process due to larger bulk orders, countless product customization options, and extra negotiations around pricing and terms. The primary task was adding B2B quote functionality for the website. For multilingual functionality, we wanted different translations based on the marketplace instead of relying on Google translations. For the U.S. site., we provided English and Spanish capabilities and U.S. dollars as the currency option. For Europe, we included French, English, German, and Spanish options, with the euro and pounds for currency.

What was the team composition?

We interacted regularly with a team of developers, an account/project manager, and several developmental leads.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Before the upgrade, we were receiving 20 B2C transactions per day. After the upgrade and launch of B2B, we saw a notable increase in B2B and POS locations. The average order value has increased from $24 to $32.

How was project management arranged and how effective was it?

Rave performed exceptionally well during our project. Our project was very challenging, both in scope and timeline, but we are satisfied with Rave’s time and budget management.

What did you find most impressive about this company?

I was impressed with the attention to detail the team had throughout the upgrade. As challenges arose, their team provided troubleshooting options and remained on schedule.

Are there any areas where they can improve?

No, each issue was addressed quickly, professionally, and competently. I have no problem recommending Rave to anyone looking for e-commerce consultation.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

E-commerce Website Migration & Marketing

"We couldn’t be more pleased with the entire experience."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2012 - July 2018
Project summary: 

Rave Infosys migrated an existing e-commerce website to the Magento platform. The team also integrated third-party email and marketing tools.

The Reviewer
 
1-10 Employees
 
Hollywood, Florida
Director Of Operations, Jewelry Store
 
Verified
The Review
Feedback summary: 

The migration increased competitiveness; sales, organic traffic, and conversion rates performed better on the new platform. Their competitive rates were well-priced for the team’s expertise and service. Timely deliveries and efficient communication further enhanced the partnership.  

BACKGROUND

Please describe your company and your position there.

I’m director of IT operations at a jewelry store, which sells men’s wallets, clips, and gifts.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

We needed a vendor to migrate our existing WooCommerce website to Magento. We also wanted to integrate third-party email and marketing tools in the new site.

What were your goals for this project?

We aimed to stay competitive in the e-commerce space by offering a better end-customer experience. We expected the new Magento features to transform our business model to that end.

SOLUTION

How did you select this vendor?

I met the CEO and lead engineer at an industry conference.

Describe the scope of their work in detail.

They completed the migration and third-party integrations. The team did testing on a staging server before launching the site.

What was the team composition?

The team included one team lead and four senior developers.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Sales, organic traffic, and conversion rates all increased on Magento. The marketing integrations, which departed from the old site’s paid channels, aided these results.

How effective was the workflow between your team and theirs?

We appreciated their service and support; they responded efficiently to our queries. The team was highly-skilled.

What did you find most impressive about this company?

We enjoyed the partnership, particularly their expertise. Although this project ended, we look forward to an ongoing relationship. They were worth the investment.

Are there any areas for improvement?

No, I can’t think of anything. They delivered everything on time, which is rare for development agencies. Overall, they couldn’t have better.

5.0
Overall Score We couldn’t be more pleased with the entire experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    We never had a problem scheduling meetings or calls.
  • 5.0 Cost
    Value / within estimates
    We got great quality for their competitive costs.
  • 5.0 Quality
    Service & deliverables
    They stuck to their promises. The results were phenomenal.
  • 5.0 NPS
    Willing to refer
    We’ve already recommended them and plan to do so in the future.

CRM Development for Improving Business Processes

"[E]verything was done on time as promised."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Sept. 2015 - Mar. 2016
Project summary: 

Rave Infosys built a CRM system for handling the entire customer lifecycle within the business. It would also serve to track sales, provide insight, and improve overall operations.

The Reviewer
 
51-200 Employees
 
Orlando, Florida
EVP Marketing,
 
Verified
The Review
Feedback summary: 

Their approach of fully comprehending the business first in order to create a fully-customized solution is outstanding. Thanks to Rave, there has been an incredible boost in leads and other opportunities. Their effective communication and timely delivery are also hallmarks of their work.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

We needed to develop a CRM.

What were your goals for this project?

We wanted to establish a CRM system that would support our leads and customers from first their first contact with us to their entire life cycle with our company. Additionally, we needed the CRM to actively track our sales team, provide more insight for upper management, and improve the overall operations at our call centers.

SOLUTION

How did you select this vendor?

We hired Rave after doing extensive research and evaluating some of their case studies. They made sure to fully understand our business, sales process, customer service needs, and how our organization operated in order to build a fully-customized CRM that worked for us.

Can you go into detail about the services they provided and the scope of the project?

Rave customized and built the CRM from beginning to end while giving us great suggestions.

What was the team composition?

We had a full team of developers, an account manager, and a CRM expert to help guide this project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

I'm embarrassed to admit how much money we were wasting in not capitalizing on marketing, burning through leads, missing opportunities and follow-ups, etc. Rave changed all that for us and it’s as if we're running a completely different business.

How was project management arranged and how effective was it?

They were highly effective in this regard. Their communication was great throughout the entirety of the project, and everything was done on time as promised.

What did you find most impressive about this company?

Their commitment to understanding every aspect of our business was outstanding. Most people just want the bare minimum of specs in order to quote the job, however, Rave took their time to fully understand our business process inside and out.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

E-Commerce Beauty Website Dev for Software Company

“There was nothing they couldn’t do, and they delivered everything we asked for.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2016 - June 2017
Project summary: 

Providing in-depth Magento expertise, Rave Infosys completed end-to-end design and development of an e-commerce website that included a payment gateway, a shopping cart, and robust custom functionalities.

The Reviewer
 
10,000+ Employees
 
Santa Clara, California
Project Engineer, Agilent Technologies
 
Verified
The Review
Feedback summary: 

With an organized, streamlined approach to project management and full spectrum design experience, Rave delivered a clean, intuitive, and scalable custom website. Communication was collaborative, engaged, and personalized. The team’s talent and professionalism have fostered an ongoing partnership.

BACKGROUND

Please describe your company and your position there.

I am the lead project manager for a software company that uses technology and unique selling points to assist people all over the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

One of our business associates wanted to develop a Magento e-commerce website for natural beauty products and cosmetics. We have no experience with the Magento platform, so we engaged Rave.

What were your goals for this project?

The goal was end-to-end design and development with a payment gateway, integrated shopping cart, and built-in custom extensions to enhance functionality.

SOLUTION

How did you select this vendor?

We found them through an online search for Magento-certified developers. We interviewed a few vendors, but Rave’s professionalism and technical skills were unmatched, so we started working with them.

Can you go into detail about the services they provided and the scope of the project?

We wanted to build a core website from scratch with features like product filers, product reviews, product listings in grid or list format, breadcrumbs, inventory and content management, and related products. We wanted a very clean display and interface. They incorporated several best features from reference websites we provided them.

What was the team composition?

There was one developer, one designer, and one quality analyst.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The website was highly intuitive with a clean layout and robust functionality.

How was project management arranged and how effective was it?

The team was really good to work with. Their organized project cycle was the most streamlined approach I’ve ever seen, and I was exceptionally impressed by their start-to-finish design experience. Rather than automatically agree to customizations or suggestions, they talked through different scenarios and discussed them with me before we came to a decisions together.

What did you find most impressive about this company?

The entire team was very easy to communicate with. I appreciated my three in-person visits, which were useful in allowing me to put names with faces and see how their workspace operates.. With phenomenal coding skills and a good understanding of the core technology, they are able to build custom, scalable solutions that can grow with the client.

Are there any areas where they can improve?

They are talented Magento developers who can easily create custom site features. There was nothing they couldn’t do and they delivered everything we asked for. I’ve had a good relationship with them, and we’ve done a lot of business together.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always delivered on time.
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    Every deliverable from them addressed all of my feedback.
  • 5.0 NPS
    Willing to refer

Magento Dev for Manufacturing Distributor

"Rave Infosys is a partner, not just a vendor; I think that says it all."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. 2015 - Ongoing
Project summary: 

Rave Infosys built and implemented a Magento e-commerce system, providing extensive customization and integrating a 30,000-product database. They now manage updates.

The Reviewer
 
11-50 Employees
 
West Palm Beach, Florida
Director of IT, Auto Manufacturing Distributor
 
Verified
The Review
Feedback summary: 

Within a year, the new platform boosted growth by 15%. Rave Infosys’ relevant experience, transparent communication, consistent delivery, and reasonable price point continue to impress.

BACKGROUND

Please describe your company and your position there.

I’m the director of IT for a company in the automotive paint body and equipment segment. We are a B2B supplier for jobbers, who offer all of our products to body shops. We supply anything needed to fix a dented car, including paint, Bondo, and sandpaper.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Rave Infosys?

When I started working for the company 3 ½ years ago, we had a proprietary B2B system. We didn't own any of the product content or programs. The system was eight years old, and no further development was being done. We wanted to move away from this limited system and start our own system from scratch.

What were your goals for this project?

We needed to update our e-commerce sites and processes in order to improve business efficiency and increase our growth past the stagnation we had been experiencing the last few years.

SOLUTION

How did you select this vendor?

During our vendor-review process, Rave Infosys really stood out from the other firms we evaluated. I liked their experience and the way that they communicated with us. I felt that we were getting a partner, not just another technology vendor.

Describe the project in detail.

This was a major project, including software development and the creation of all product content like descriptions and photos for 30,000 items. Once we chose the Magento platform, Rave Infosys basically provided all of our client customizations.

In addition to design and development, Rave Infosys offered suggestions about areas we needed to change. They integrated our backend database with the Magento system. Since we’re a B2B company, each of our customers can have a different pricing tier for every product. So, a lot of integration needs to happen in order to allow live information about our different inventories across multiple warehouses. This is accomplished through live calls to our backend, which are fed into the Magento platform.

Substantial logic determines which items customers should get and when, as well as what they'll have to pay. We have 15 warehouse locations but don't stock all our products in each one. Because of this, we needed an additional layer between the shopping cart and the actual checkout, which we called the "decision page." This section allows us to determine the best way to ship a product to a customer who is expecting next-day delivery, based on product availability and customer location. The system now tells customers which items will come from the primary location and which items will ship from the next closest one. The client then can choose to place items on back order until the primary warehouse can ship them.

What was the team composition?

We worked with a project manager from Rave Infosys, and their owner was also involved. I don't know how many programmers were assigned, but I only cared about the work getting done. Rave Infosys now provides ongoing support.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

With our old site, our company's growth was nearly stagnant, sitting at around 3%. That is basically our cost-of-living, based on inflation. In our first full year using the new system developed by Rave Infosys, our growth went up to 17%. After a couple of weeks, everyone was using our site. The change may have happened more slowly because our previous page hadn’t been updated in over eight years, so our clients had to adjust their expectations.

How effective was the workflow between your team and theirs?

The communication was more than adequate, and they handled every stage of the project well.

What did you find most impressive about this company?

Rave Infosys is a partner, not just a vendor; I think that says it all.

Are there any areas for improvement?

Rave Infosys delivered our system on time and within budget. I can't complain.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Salesforce Migration for Insurance Company

"They understood our business and not just the technology that supports it."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May - Nov. 2015
Project summary: 

RaveInfosys implemented workflow and data management solutions for a medical equipment company. Their work focused on Five9 call center software and Salesforce.

The Reviewer
 
1-10 Employees
 
Boca Raton, Florida
Blake Krause
Director, Medcare, Inc.
 
Verified
The Review
Feedback summary: 

Rave Infosys offered unique expertise in call center operations, development, and CRMs. The systems and software they implemented drastically improved business efficiency, and the team performed with excellent customer service and communication.

BACKGROUND

Introduce your business and what you do there.

Medcare is a national DME (durable medical equipment) company which enrolls patients across the country and ships medical supplies to their homes. One of the most important aspects of the business is the data management, making sure we don’t lose data or let it drop off.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rave Infosys?

At the time, I was a new customer of Salesforce, and I was using a third-party vendor to build it out. They were very corporate, and I don’t like dealing with corporate. I prefer to deal with a business that provides a more personal touch. I needed assistance across multiple aspects of Salesforce, but data management was the most important part. Medcare has a large call center, so we needed a system that could integrate all the different campaigns.

SOLUTION

What was the scope of their involvement?

Rave Infosys enabled integration within a new system, building out workflow. We never had anything on paper, as we’d just done it for a long time. This required us to put it all on paper. The system was integrated with Five9, which is a call center software. Rave helped us implement dozens of workflows.

Getting the whole process on paper, and carefully vetting through it, really opened our eyes to how proper communication really goes a long way. It helped us simplify things, to say the least.

How did you come to work with Rave Infosys?

I found them on LinkedIn. I chose Rave specifically because they seemed to fit all the criteria we had at the time. When I spoke to them about Five9 and Salesforce, they just had so much experience. They even had experience in the space.

How much have you invested with Rave Infosys?

We invested $70,000.

What is the status of this engagement?

We started working together around May of 2015, and the project was completed about six months later.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

It helped our business processes and made the workflows more efficient. We were going through a whole company revamp at the time, so it’s tough to give an accurate perception. We ended up not even moving forward with Salesforce after everything.

The quality of the work provided by Rave was great. If we had stayed on the same business course, we would have been great. We just had to go a different road.

How did Rave Infosys perform from a project management standpoint?

The communication and timelines were great. [Respondent has Monica, who was the project manager, provide the following.] They were giving us weekly updates, as well as biweekly face-to-face meetings. They set up a dashboard to update us on any changes or roadblocks.

What did you find most impressive about Rave Infosys?

It’s probably their overall knowledge on all the systems. It’s rare that you get a company that has experience with a call center environment, technology, and CRM’s. They understood our business and not just the technology that supports it.

Are there any areas Rave Infosys could improve?

No. I’ve never thought of anything they could do better.

5.0
Overall Score They made everything simple. It was very realistic. There are a lot of smoke and mirrors in the industry when it comes to consulting, but with Rave, what you see is what you get.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They always met the deadlines. I don’t think we were ever very late.
  • 5.0 Cost
    Value / within estimates
    Their competitors charge ten times the price.
  • 5.0 Quality
    Service & deliverables
    They were very honest and provided great quality in their deliverables.
  • 5.0 NPS
    Willing to refer
    I’ve referred them many times.

Magento Maintenance for Health Supplements Company

"They were always on top of their game and knew what they were doing."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
May 2015 - Apr. 2017
Project summary: 

Rave Infosys took over website development and maintenance after a major migration to Magento. The team converged an improved CRM with the platform to support auto-ship functions and a mobile-friendly UX. 

The Reviewer
 
201-500 Employees
 
Fort Lauderdale, Florida
Murat Asar
Senior Digital Marketing Manager, Nutri-Health Supplements
 
Verified
The Review
Feedback summary: 

Thanks to Rave Infosys’ proactive problem-solving and quick turnaround time, the e-commerce site has experienced better speed and optimization. Their diligence and accessibility guaranteed a productive, sale-boosting relationship. 

BACKGROUND

Introduce your business and what you do there.

I’m the digital marketing manager for a health supplement company called Nutri-Health. We have a parent company called Wellnext, which currently has 12 or 13 different brands under its belt. We both manufacture and sell a wide variety of health supplements, vitamins, and related products.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rave Infosys?

We needed a development company that could assist us with both frontend and backend development. Our team had been basically broken apart, and we needed an expert in Magento, as we had recently migrated over to that platform. 

SOLUTION

What was the scope of their involvement?

At first, it was maintenance and fixing bugs the previous developers had left on the site. At that time, we weren’t looking for anything major because we had just gone through a major migration from a different cart system onto Magento. We didn’t have an in-house expert to handle all the things that were needed. There were some pretty deep development needs, which Rave was able to take over and assist us with right away. Throughout the two years that we were with them, they were always able to take on any challenge we had and deliver.

We had an auto-ship system in place that worked on a totally different CRM [customer relationship management] system. One of our biggest challenges was that when we did our migration, that part was never fully completed and was not operational. Rave basically helped us to get the two systems talking. Our CRM was separate from Magento, and the majority of our orders were offline. Rave created that connection and made sure all the auto-ships were properly processing online and then feeding into the other system. They got that system up and running so we didn’t have customer service or call center-related issues. They helped us save one of the biggest parts of our business, which is our continuing or auto-ship customer base. They also helped us optimize our website for speed, navigation, and mobile-friendliness.

How did you come to work with Rave Infosys?

I was looking for Magento experts, hoping to find a local firm with whom I could meet and build a relationship. I did a search and found Rave, as well as several other companies. We interviewed three companies, and when I met with the Rave team, they came across as very knowledgeable, confident, and willing to work with us. After reviewing the various companies, I personally felt most comfortable with Rave because of the way they approached everything and the way they saw things. Our president met with them as well, and we agreed they were the best fit for our company and our needs.

How much have you invested with Rave Infosys?

We’ve invested around $60,000.

What is the status of this engagement?

We first started working with Rave in May of 2015, and our collaboration ended in April of 2017. After they got going and we saw what they were able to deliver, we kept them onboard instead of hiring internal resources. They were basically our developers for almost two years. We recently ended our relationship with them only because we’ve moved off the Magento platform. We’ve migrated to a different company who has their own team of developers. 

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?

We haven’t tracked any statistics or metrics, as their work didn’t involve anything that needed to be measured. If I were to dig into it, I’m sure I could pull up statistics in terms of our site speed and optimization work they did. Other than that, I can’t think of anything where we tracked the work they did, as it was ongoing development work and improvements.

I would say their work had a positive impact. Anytime we saw issues with our site, whether it was site load or completes coming from customers, Rave was always very willing, able, and quick to find the problem, get a resolution, test it, and make it live. They fixed the problems and improved things on an ongoing basis. They were always on top of their game and knew what they were doing. We always saw the results that you would expect. They always got to our requests in a timely manner. Ultimately, they were always diligent with their work.

How did Rave Infosys perform from a project management standpoint?

I thought their project management was great for our needs. We were a small team, and a lot of the work fell on me. We didn’t necessarily have all the pieces in place that some companies may have in terms of reporting and project management tools. We had monthly catch-up calls, and Rave provided a monthly report of the work done. Anytime we had projects, we would open a ticket with them, and it was perfectly managed. We never had any issues. If we did have minor hiccups or things that were overlooked, they took care of it immediately.

They were always very good with project management. We used Basecamp for a little bit, then switched to Google Docs. I really liked that I could just pick up the phone and talk to one of the developers about what was going on. It would take maybe another phone call or an email to get it done, so we didn’t necessarily even need to track these things. Rave always had it all tracked with their monthly reports, and that was all we needed. It was almost like they were in the building with me, as if they were a part of the team.

What did you find most impressive about Rave Infosys?

They care. If we have a need, they take care of that need. They’re not just there to collect money from us like a lot of other development companies. When they say they’re going to do something, they do it. Other developers I’ve worked with in the past haven’t lived up to those standards. I ultimately think they’re very good at what they do, and they follow through. They care about the fact that they’re working on a business that faces our customers online, which obviously can affect our sales on a daily basis. They put in the time to care and be there for us, as if they were our employees.

Are there any areas Rave Infosys could improve?

They could be more proactive in suggesting things we could do to improve our business. 

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    In comparison to other companies, they’re great.
  • 5.0 Cost
    Value / within estimates
    Their pricing was very competitive. It was exactly what we needed in terms of our budget.
  • 5.0 Quality
    Service & deliverables
    We never had issues with the deliverables. It was always scoped and done when we needed it.
  • 5.0 NPS
    Willing to refer
    I wouldn’t hesitate to refer them to anyone who needs development, especially on Magento.

Wordpress Repair for Wholesale Ribbon Company

"Rave Infosys was fantastic."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
June 2016 - Ongoing
Project summary: 

Rave Infosys repairs and improves a custom-coded WordPress website. The team began with an overhaul of product displays and moved on to logging in and registering issues. They now continue to improve the site.

The Reviewer
 
11-50 Employees
 
Philadelphia, Pennsylvania
Joe Duffey
Marketing Manager, May Arts
 
Verified
The Review
Feedback summary: 

Since Rave has started the work, the website has become much more reliable and stable, and specifically, their work has received positive feedback from users. The effort has halted a previous downward trend in sales. Rave Infosys’ team has been flexible and proactive in project management.

BACKGROUND

Introduce your business and what you do there.

I’m the marketing manager for May Arts Ribbon. We’re an importer and wholesaler of high-quality ribbon for the craft industry, gift-wrapping, the floral industry, apparel use, and many other uses. We also have a small retail branch called Ribbon Resource, which is e-commerce only.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rave Infosys?

We have a WordPress website for our wholesale and retail sides, running WooCommerce. We had a lot of issues with the way that was set up initially. We needed a lot of work done to repair some broken functionality, as well as add other functionality on top of our existing websites. We also needed a lot of design change. This is a custom-coded site on WordPress, so we needed experienced developers and designers to work side by side with us to implement the changes.

SOLUTION

What was the scope of their involvement?

Initially, the biggest change was on our retail side. The way the products were displayed was very confusing. It just didn’t work very well, and there was a lot of broken functionality and links. The way the products related to each other needed to be changed. We also wanted a lot of design changes. Rave Infosys also set up the ability for us to make changes ourselves to the banners or the way things are displayed.

For the wholesale side, it was the same type of issues. We had a lot of problems with people logging in and registering. We had design issues that they needed to fix, as well as functionality issues on the checkout process. They also helped us a lot with setting up our Google Analytics, our AdWords account, Facebook advertising, as well as how all that was tracked. They set up the backend for all that tracking for our online marketing. The work was mostly repairing the existing aspects of the sites. There were tons of small things.

We worked collaboratively on the design. I’m a graphic designer, so I could do Photoshop mockups showing how I wanted things to look. Rave would then go in and change the code, getting it to look exactly how I wanted.

How did you come to work with Rave Infosys?

I put out an ad on an online publication, and Rave called me. At the time of the call, I was in a moment of crisis, and my website was down. They helped me out at the moment to get my site live again. They asked me a couple of questions, told me what to look for, and fixed the problem right then and there over the phone. Obviously, that led to a longer relationship.

How much have you invested with Rave Infosys?

We’ve invested around $12,000 with Rave Infosys.

What is the status of this engagement?

We began working together in June of 2016, and the relationship is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We were seeing a downward trend in our online sales over the last five years, which is why we needed all this work done. We’re now at a stage where we’re no longer shrinking. We’ve evened out and stopped losing sales. We’re in the process of cutting back on expenses and consolidating our resources, to help the business even further. We haven’t grown the business exponentially since Rave Infosys came on board. They joined us when we were already in a bad situation.

The site has been much more reliable and stable since Rave worked on the updates and fixes. We ran a survey to all our users, with Survey Monkey, and we had very positive feedback about the functionality and ease of purchase on the site. Just about everything on that list was what Rave had worked on.

How did Rave Infosys perform from a project management standpoint?

Rave Infosys was fantastic. They have an internal program, but they stressed that they could use any project management tool that I wanted. My team already used Redbooth, so I set up an account for the Rave team. All I ever had to do was put in a test, or things I needed to be done, and they jumped right in, made comments on it, added files and screenshots, and worked within our existing system. I give them an A+ on that. I scheduled the deadline for a specific task, and it would be done. They also tracked their time through my software, so I could look in the backend and see exactly how much time was spent on a specific task.

What did you find most impressive about Rave Infosys?

The most important thing for me was their ability to be organized with how their time was being allocated. Also, their communication is fantastic. Rave Infosys is in my time zone, and their team was always readily available within moments anytime I had a problem.

Are there any areas Rave Infosys could improve?

Nothing comes to mind. I’m very happy with everything they’ve done for us.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Rave Infosys kept track of their time very clearly. They communicated when things would be done, and they were done within that time.
  • 5.0 Cost
    Value / within estimates
    We first used Rave Infosys full time for 40 hours a week, and we got our money’s worth. When it came time to scale back and use them for less time, they had several levels for us to choose. They were very flexible.
  • 5.0 Quality
    Service & deliverables
    Rave Infosys was extremely responsive. They fixed everything and created the functionality I needed in a timely manner. They were very good at explaining what needed to be done.
  • 5.0 NPS
    Willing to refer
    I was happy with everything they’ve done. I already have recommended Rave Infosys.

E-Commerce Website Development for E-Cigarette Company

"They’ve become one of our preferred third-party vendors. They’re extremely knowledgeable in Magento."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2016 - Ongoing
Project summary: 

Rave Infosys built custom Magento modules and extensions for an e-commerce site. They have built a function to process taxes and manage government regulations. The team now provides ongoing support.

The Reviewer
 
11-50 Employees
 
Hollywood, Florida
Willie Gordon
Sr. Test Engineer, VMR Products
 
Verified
The Review
Feedback summary: 

Rave Infosys has improved site performance by 20%. The team has flawlessly integrated with a JIRA-based agile development model; their ceaseless availability and exceptional ability to hit deadlines on a tight schedule make them a preferred partner in future endeavors.

BACKGROUND

Introduce your business and what you do there.

VMR Products is an e-cig and e-liquid company. We build appliances and devices for e-cigs and e-liquids. Our e-commerce site is number one in our industry in terms of volume and revenue in the U.S. I do the quality assurance testing, release management, and some project management.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Rave Infosys?

Our e-commerce site is international. Our U.S. sites were using Interspire to manage the e-commerce site, whereas everything in Europe was Magento. We wanted to partner with a company with expertise in Magento to build customized modules and extensions for Magento.

SOLUTION

What was the scope of their involvement?

The Magento website is fully customizable. We can manage the products on the site with tier-level offerings to our customers. In terms of pricing and managing the processes around that, taxes and fees, all that had to be managed. The site already existed, and we wanted Rave to look at how our recent upgrade was working, and customize some of the extensions. One extension, in particular, was for EET. Our site for Czechoslovakia was required by the government to have an EET code for every transaction. We had an extension customized and implemented for our business.  

We’ve since extended our contract with Rave. Whenever we need extensions, modifications, or customizations, we know we can depend on them to get it done. They’re very professional and always on time. They handle any defects. They’ve become one of our preferred third-party vendors. They’re extremely knowledgeable in Magento.

How did you come to work with Rave Infosys?

Our CTO did an analysis of firms that could provide us with the best support, and we chose Rave. They had credibility in the industry, experienced personnel, and they were flexible.

What is the status of this engagement?

We started working with Rave in April of 2016, and the relationship is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Our site is very demanding, and it requires a high level of speed and performance. The work done by Rave has improved the site’s performance by 20%. They’re good at what they do.

How did Rave Infosys perform from a project management standpoint?

I can call their lead person, and he’ll answer the phone. Their responsiveness is exceptional. Their ability to get things done and work within our schedule is also exceptional. They’ve been able to integrate with our software development lifecycle. We use JIRA to run an Agile shop, and they’re able to interface with that. That’s usually difficult for third-party contractors, particularly when you’re running within sprints and you have certain deliverables for each sprint. Not only are they knowledgeable of that process, but they’re able to integrate into our product tracking system, our tickets, and our defect tracking system. They also have access to our Confluence. They provide content when we need it. They help manage the tickets and add hours to the tickets in JIRA

What did you find most impressive about Rave Infosys?

I would say their accessibility, flexibility, dependability, and professionalism differentiates them. I’ve called them on a Saturday when we had a problem with the system, and they’ve been available.

Are there any areas Rave Infosys could improve?

The only opportunity for improvement, and it’s not a huge problem, is more insight into their analysis. If I tell them I need a particular extension, they’ll give me five options. I trust that these are the five best options, but I’d like more details on how they choose those options. It would be interesting to see how they come up with their solutions.

5.0
Overall Score Being able to trust them has taken a lot from our plate. I’m also a certified CMMI (Capability Maturity Model Integration) assessor, so I look at processes and how to improve them. If I had to do an assessment of Rave, they’d do very well.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They’ve met all the deadlines.
  • 5.0 Cost
    Value / within estimates
    We’ve required a lot of customization, and they worked with us. We negotiate our contract. They’re very open and flexible with the contract.
  • 5.0 Quality
    Service & deliverables
    The quality of their work is exceptional. They test the work, and I can actually see the results of those tests.
  • 5.0 NPS
    Willing to refer
    Although I wouldn’t now because that might pull them away from my project.