Web & UI/UX Design for Software Company
- UX/UI Design Web Design
- $10,000 to $49,999
- Oct. - Dec. 2023
- Quality
- 5.0
- Schedule
- 5.0
- Cost
- 5.0
- Willing to Refer
- 5.0
- Software
- San Francisco, California
- 51-200 Employees
- Online Review
- Verified
Rasa Design Team was hired by a software company to design a self-sign-up process. Their work involved conducting competitor analysis and user testing and creating wireframes and prototypes.
Rasa Design Team's support was crucial in the successful launch of the first version of the client's product, which was demonstrated by the high completion rate of the onboarding flow and installation process. The team delivered on time, responded swiftly to needs, and regularly sought feedback.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the CEO of BotsCrew, Inc.
Describe what your company does in a single sentence.
BotsCrew specializes in developing custom chatbots for businesses to enhance customer engagement and automate communication processes.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire Rasa Design Team to accomplish?
- Create UX/UI for a new SaaS product
- Consultancy on the best UX practices
- Establishing the brand guideline for new SaaS product
SOLUTION
How did you find Rasa Design Team?
Referral
Why did you select Rasa Design Team over others?
- High ratings
- Great culture fit
- Good value for cost
- Referred to me
How many teammates from Rasa Design Team were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
In launching the first version of our new product, we faced the challenge of limited in-house UX/UI capabilities. To address this, we partnered with the Rasa Team, whose expertise was instrumental in developing a user-friendly and intuitive self sign-up process. Rostyslav and Yasemin from the Rasa Team were key in ensuring the initial version of our product was not only launched on time but also met high usability standards.
Summary of key deliverables:
- Comprehensive research and analysis were conducted by the Rasa Team, particularly Rostyslav and Yasemin, to tailor the UX/UI design to our new product's unique requirements.
- Extensive competitor analysis and user testing sessions to inform the sign-up process.
- Development of user personas and journey maps specifically for our product's market debut.
- Yasemin's creation of wireframes and prototypes focusing on the self sign-up feature.
- Yasemin's implementation of responsive design for a consistent experience across devices.
- Development of a straightforward and visually engaging user interface for the sign-up process. Visual design led by Yasemin, ensuring brand alignment and aesthetic appeal.
- UI/ UX optimization recommendations by Rostyslav, focused on user ease and engagement.
- The design of a streamlined sign-up process, crucial for the first product version.
- Effective collaboration between the Rasa Team and our internal teams, facilitated by Rostyslav and Yasemin, to align the project with our strategic goals.
- Regular updates and engagement throughout the design process.
Final Deliverables:
- A UX/UI design package specifically crafted for the self sign-up feature of our new product.
- Comprehensive documentation and style guides for future iterations in Figma.
- Training and support during the implementation phase to ensure smooth integration.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
The collaboration with the Rasa Team, especially the contributions from Rostyslav and Yasemin, was crucial in launching the first version of our product with excellent usability. This success was demonstrated by the high completion rate of our onboarding flow and installation process, validating the effectiveness of their UX/UI design.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
- Timeliness and Delivery: The Rasa Team's project management was largely exemplary in terms of meeting deadlines. They consistently delivered high-quality work on time, which played a crucial role in the overall success of our project. On the few occasions where there were delays, these were primarily due to unforeseen complexities in the UX/UI design that required additional attention to detail. The team always communicated these delays in advance, explaining the reasons and providing new timelines. Their commitment to quality over haste was appreciated and contributed to a more refined final product.
- Response to Needs: The Rasa Team, particularly Rostyslav and Yasemin, were highly responsive to our needs throughout the project. They actively sought our feedback and made sure to address it promptly. In instances where changes were more complex, requiring deeper design alterations or additional research, the response time was slightly longer. However, these instances were understandable and communicated effectively. Their approach was thorough, ensuring that any revisions were not just quick fixes but well-considered improvements that enhanced the overall usability and aesthetic of our product.
Overall, the Rasa Team's project management deserves a five-star rating. Their professionalism, clear communication, and commitment to delivering a high-quality product were evident throughout our collaboration. The minor delays encountered were reasonable and handled with transparency, reflecting their dedication to excellence in UX/UI design.
What was your primary form of communication with Rasa Design Team?
- Virtual Meeting
- Email or Messaging App
What did you find most impressive or unique about this company?
As someone who has worked with various design teams over the years, my experience with the Rasa Team, particularly with Rostyslav and Yasemin, was exceptional. One aspect that truly set them apart was their outstanding collaboration and communication. From the onset of our project, they established a seamless flow of information, ensuring that every member of our team was on the same page. Their responsiveness to our feedback was impressive, often exceeding our expectations in how they incorporated our ideas into the final design.
Moreover, the quality of work and meticulous attention to detail that the Rasa Team brought to our project was remarkable. In the world of UX/UI design, it's the finer details that count, and they mastered this art beautifully. Whether it was the subtle interplay of colors, the intuitive layout, or the user-friendly interface, every element was crafted with precision and care. This attention to detail not only enhanced the overall aesthetic of our product but significantly improved the user experience.
Working with the Rasa Team was a breath of fresh air. They combined professional rigor with creative brilliance, making the complex process of UX/UI design seem effortless. Their ability to maintain high-quality standards while ensuring effective collaboration makes them a top-tier choice in the industry. I wholeheartedly recommend the Rasa Team for any project that seeks excellence in design and seamless team integration.
Are there any areas for improvement or something Rasa Design Team could have done differently?
The Rasa Team did an excellent job in designing for our new product. However, since we didn't have an existing user base, a greater emphasis on speculative user research could benefit our future projects together. Understanding hypothetical user challenges and needs in the absence of real user data is a complex task. Still, deeper market analysis and potential user profiling might help in creating even more user-centric designs from the outset.
RATINGS
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Quality
5.0Service & Deliverables
"Despite tight deadlines, the Rasa Team's quality of service and deliverables not only met but exceeded my expectations - a remarkable achievement."
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Schedule
5.0On time / deadlines
"The Rasa Team managed to deliver within our overall timeline for the product launch, which was impressive despite the slight delays over our initial and very tight schedule"
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Cost
5.0Value / within estimates
"The Rasa Team's ability to stay within the agreed budget, even when facing challenges and needing extra attention on specific areas of the onboarding flow, demonstrated great value for money."
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Willing to Refer
5.0NPS
"Already recommended and originally found out about them through my network as well.