Rapptr Labs

What evidence can you share that demonstrates the impact of the engagement?

We’re still a startup company. On our website, we’ve seen a handful of leads come in for our sales side, so there’s definitely been feedback that’s come in with potential customers and leads. Internally, we feel that the site serves its purpose, but there are updates that we plan to do moving forward. However, the launch was super smooth for the site we have now; Rapptr Labs had done backend testing well before the release.

How did Rapptr Labs perform from a project management standpoint?

What I like about the team is that they’re easy to work with. Depending on their project load, we can get in there and have the work done fairly quickly when we need to. In the beginning, they used Basecamp to project manage the major changes when we first loaded the new website redesign. I could log in and work with Cory directly. He’d make updates, send me screenshots and links, and make sure that their work was on the right track. It didn’t take that long bouncing back and forth to get everything done really, really quickly.
    
What did you find most impressive about them?

Rapptr Labs is really innovative when it comes to application design. It’s also a very easy workflow: they have a simple process to submit changes and then execute it. Drew is also super easy to talk to and really available whenever I need him. They’re a great team to work with.

Are there any areas they could improve?

They’re a little expensive for monthly updates, especially since the site doesn’t need much maintenance. However, we do take into consideration the type of product and service we’re getting. It’s not a template-style website; Rapptr Labs does higher-end applications that are modern, innovative, and attractive to people. 

Any advice for potential customers?

Make sure you know exactly what you’re looking for and what your processes and procedures are. That will cut out that in-between time and save you time. If you have a really good project manager to execute the project, Rapptr Labs can work efficiently. But it’s on you to provide that guidance.

What evidence can you share that demonstrates the impact of the engagement?

As a result of the application, we were able to secure a big custom implementation with a large health care organization. They have been incredibly pleased with the functionality and usability of the app, which obviously makes us very satisfied as well. Our plan is to continue development on an Android version of the app with them soon.

How did Rapptr Labs perform from a project management standpoint?

They’re very responsive, and I am able to deal directly with one of their founders which makes the experience much easier to manage. I always get replies via email very quickly, no matter how big the issue is, and they are very open to meeting in person if we ever need to do that as well.

What did you find most impressive about them?

The operation that they conduct is very grounded in data, which helps to ensure that you are getting a pretty optimized result. They run tests along the way and really try to drive their progress with a careful analysis of what’s actually happening.

Are there any areas they could improve?

No, I don’t have any serious complaints, it’s been a very trouble-free relationship.

Do you have any advice for potential customers?

I would always suggest very careful planning upfront to make sure that everybody is always on the same page, no matter who you’re working with.

What evidence can you share that demonstrates the impact of the engagement?

We recently launched the in-store kiosk, so it’s early for results. In regards to the iOS and Android app for our e-commerce sites, we’ve been able to upkeep any certificates and make sure those applications are staying live. On the performance side, it’s been great for our customers as well.

How did Rapptr Labs perform from a project management standpoint?

Overall, we have weekly calls with Drew. He is always available. The developers are also still reachable through email. They’re timely in their responses. There hasn’t been a circumstance where they haven’t responded to me by the end of the day if I sent them a request during that day. Otherwise, they get back to me the next day. We use Slack as well, which has been helpful since we use that internally. They also integrate into our project management software, which is Asana.

What did you find most impressive about them?

They’ve been flexible. Since their strategic pivot within the company, the team has been very helpful. In the past, we’ve had experience with remote developers. It’s nice to work with someone in the same timezone. They also usually have senior people working on our project, which has been helpful in regards to gearing the services to our strategy, design, and engineering. Overall, the working relationship has been of high-quality.

Are there any areas they could improve?

No, the working relationship has been great. We’ve continued working with them through their transition with the other company. We’ve trusted Rapptr Labs with the work they’ve done in the past. Overall, I think the one thing we’ve seen is that the cost has increased, but other than that, the quality and scheduling have been excellent.

Do you have any advice for potential customers?

It’s helpful for clients to have someone on their side assist with project management. It’s easy to create timelines and projects in-house, but that being said, Rapptr Labs is helpful in trying to keep to those deadlines. It’s nice to have someone in-house responsible for maintaining and pushing work along.

What evidence can you share that demonstrates the impact of the engagement?

We just started shipping our product three months ago, so it’s still early. So far, though, the app has been downloaded 1,000 times. Bugs happen here and there, but they’ve been able to fix them quickly. Within a few hours of contacting them about an issue, they can create a fix for it.

How did Rapptr Labs perform from a project management standpoint?

They’re available to us around the clock. They may be a young team without loads of experience, but they will work through any issue to support our team. We use Slack to communicate. The project manager has been the most available out of the entire team. So, their project management skills are a big plus. We used Basecamp to track progress throughout the development.

What did you find most impressive about them?

Their communication and responsiveness to our problems have impressed me the most. They’re on to of all issues, addressing them in hours.

Are there any areas they could improve?

They’re a fairly new company, but they make up for it with effort. The experience will come with time, and then they can be a major player in the industry. 

Do you have any advice for potential customers?

We have some technical people on our team and found that it was best when they interacted with Rapptr Labs on technical aspects of the project. It’s good to have someone on your staff that understands everything that they’re doing. That way, there aren’t any miscommunications.