The proper way of doing things

Ralabs is a technology company specializing in Fintech, Data Science, and IoT.

Established in 2016, We strive to be most trusted partner in a world of custom software.

But the first and the most important thing, Ralabs is people.

The team.

The family at long last.

The team that has its efforts committed to their duty. We are the ones who prefer unusual approaches and new ways of doing old things, challenging things. Ralabs is your A to Z variety of everyday solutions that make life easier. Indeed, keeping pace with the ever-changing digital world is like a wobbling boat that flips you over the side. Ralabs is a steady battleship. Welcome aboard!

Technology expertise:

  • JavaScript (React, Meteor.js, Angular1 and Angular2, etc)
  • Node.js
  • Ruby
  • Python
  • Mobile Hybrid (Cordova, PhoneGap, Ionic, React Native)
  • SQL/NoSQL DBs

Our services:

  • Agile Development
  • Custom web development
  • Mobile development
  • Outstanding design
  • MVP
  • Testing & QA Lab
 
$10,000+
 
$50 - $99 / hr
 
50 - 249
 Founded
2016
Show all +
Lviv, Ukraine
headquarters
other locations

Reviews

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Web Development for Social Food Platform

“We appreciated their drive to complete tasks with the utmost efficiency.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
May 2018 - Aug. 2018
Project summary: 

Ralabs provided development services to stabilize a food-focused social platform. The team implemented several bug fixes, performance improvements, and UX changes, while providing consistent project updates.

The Reviewer
 
1-10 Employees
 
Amsterdam, Netherlands
Benjamin Karskens
Co-Founder, Foodies.com
 
Verified
The Review
Feedback summary: 

Ralabs’ development efforts increased the platform’s speed and reliability, which improved user attraction and engagement rates. The team’s strong communication skills, a determined work ethic, and a thorough understanding of the project helped them deliver profitable results.

BACKGROUND

Please describe your company and your position there.

I am a co-founder of Foodies.com. Our platform is a social food community that helps users discover restaurants and recipes through connections.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ralabs?

We needed to update the platform with bug fixes and performance improvements.

What were your goals for this project?

We wanted a stable platform to support our users.

SOLUTION

How did you select this vendor?

We had been looking for a reliable and affordable development partner for a while. Another company recommended we contact Ralabs. After speaking with their team, we ultimately chose to work with them based on their experience, communication skills, and enthusiasm for our project.

Can you go into detail about the services they provided and the scope of the project?

Our primary focus was to improve the platform’s performance. Ralabs performed several bug fixes and implemented a few minor changes to the site’s UX.

What was the team composition?

We worked with a team of three developers and the CTO.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our website’s speed significantly increased. Additionally, our platform is stable enough to support new users.

How was project management arranged and how effective was it?

Ralabs’ communication was excellent. We scheduled a Skype call every morning to discuss progress from the previous day and set a plan for the rest of that day. If we needed a quick response, we reached out via Slack and we tracked the project through Trello. The development team submitted their problem reports (PRs) using GitHub.

What did you find most impressive about this company?

Having worked with a lot of offshore developers, I know that communication is key to a successful partnership. Only through good communication a mutual understanding of the requirements can the goal be achieved. The Ralabs team knew this and approached the project with ambition. We appreciated their drive to complete tasks with the utmost efficiency.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
    We have already referred them to another company.

Dashboard Development for B2B Marketing Company

“Their collaboration skills helped create a great piece of software.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Nov. 2017 - May 2018
Project summary: 

Ralabs helped create a standalone cache, that combined a newsletter provider and online dashboard into a single data processing unit, to improve the data processing efforts of a B2B marketing and sales company.

The Reviewer
 
11-50 Employees
 
Hamburg, Germany
Arved Kayser
Marketing Manager, CAPinside
 
Verified
The Review
Feedback summary: 

Ralabs’ cache helped increase the speed and efficiency at which data is processed. The team paid close attention to outlined requirements and specific needs when developing the product. They were extremely collaborative throughout the engagement.

BACKGROUND

Please describe your company and your position there.

I am the marketing manager at CAPinside. We specialize in the marketing and sales of capital investments in the B2B industry.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ralabs?

We needed a standalone cache to combine our MailChimp account and Klipfolio platform into a real-time business dashboard.

What were your goals for this project?

We wanted a functioning, clean, and fast cache to increase the speed and stability of our data processing in Klipfolio.

SOLUTION

How did you select this vendor?

After screening a few outsourced software developers, we found Ralabs to be the best fit for our project.

Can you go into detail about the services they provided and the scope of the project?

First, the Ralabs team listened to our needs and requirements, then they did extensive research to determine proof of concept. The team developed a high-performing and neat cache to support our MailChimp activity and data processing elements in Klipfolio.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Ralabs’ cache is faster and more accessible than our previous iteration. We are now more confident and efficient in handling our data. They prioritized our unique needs order to produce optimum results.

How was project management arranged and how effective was it?

The team was very attentive to detail in both the planning and development processes.

What did you find most impressive about this company?

Their collaboration skills helped create a great piece of software.

5.0
Overall Score After screening a couple of different outsourced software developers we were pleased to get in touch with Ralabs. Their management took care to listen.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Marketplace Development for Internet Services Company

"Their team worked closely with us and communicated frequently during the whole project."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2017 - Ongoing
Project summary: 

Ralabs developed a scalable networking platform, designed UX/UI, and provided technical expertise. 

The Reviewer
 
1-10 Employees
 
Amsterdam, The Netherlands
Dexter Smith
Founder, Qwobble
 
Verified
The Review
Feedback summary: 

With their commitment to communication and levity, Ralabs created a relaxing but genuine partnership. The developed beta platform has accelerated the advancement of business objectives. 

BACKGROUND

Please describe your company and your position there.

I am the founder of Qwobble, a platform where professionals can find other professionals and receive feedback. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ralabs?

We needed help in custom software development and needed technical advice for the platform.

What were your goals for this project?

We wanted to a create a platform on which users can find each other and a beta product we could expand later. 

SOLUTION

How did you select this vendor?

I met Ralabs at a conference. I chose them because of their good technical knowledge and professional appearance/workflow. 

Can you go into detail about the services they provided and the scope of the project?

They started with a discovery period and gathered our user stories and technical requirements. They then created a stable and scalable networking platform and fine-tuned the UX.

What was the team composition?

We worked with their developers and CEO.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

Our platform has gone live and is in its beta stages. We are now set to start further testing and growing our product. 

How was project management arranged and how effective was it?

We used Trello as a Kanban board to track work and deadlines. They had weekly and daily reviews with our CTO. Their team worked closely with us and communicated frequently during the whole project. 

​​​​​​What did you find most impressive about this company?

They listen to your feedback and work along with you. They have fun doing their work. 

Are there any areas where they can improve?

I can't think of anything to improve at the moment. 

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Developent for a Music Composition Platform

"Their friendliness and strong work ethic distinguish them in a competitive market."

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Mar. 2018 - Ongoing
Project summary: 

Ralabs is improving features on an existing platform to enhance the UI and UX designs. The team writes in multiple programming languages, but focuses on JavaScript.

The Reviewer
 
1-10 Employees
 
Berlin, Germany
Maximilian Brückner
Founder, Traxo
 
Verified
The Review
Feedback summary: 

They’ve delivered clean code in a timely manner. They build transparent and well-structured processes with responsive communication across multiple platforms. Customers can expect to work with an ambitious and friendly team. Ralabs also provides accurate price estimates.

BACKGROUND

Please describe your company and your position there.

I co-founded Traxo, a platform for musicians and bands to compose music. I oversee business development.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ralabs?

The platform needed several improvements for artists’ project menus, audio adjustments, and editing tools.

What were your goals for this project?

We wanted the UI and UX to be more user-friendly. In addition, we aimed to increase conversion rates for new customer registrations.

SOLUTION

How did you select this vendor?

We met the co-founder at a 2017 conference in Amsterdam; she made a good first impression. We kept in contact with her as we evaluated other vendors for this project. We decided Ralabs would be a valuable partner.

Can you go into detail about the services they provided and the scope of the project?

We have a limited scope for an approximately one-month process. They’ve enhanced the UI design and developed features for the audio editor. The team has coded in Ruby on Rails, JavaScript, Backbone.js, and CoffeeScript.

What was the team composition?

The team includes a project manager and a programmer. We’ve also interacted with the CEO and co-founder in the project’s early stages.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

There are no measurable results because the new features aren’t live. However, deliverables have been timely and error-free. They’ve also stuck to cost estimates.

How was project management arranged and how effective was it?

The process has been transparent and well-structured. They provide daily updates via Slack and email. The team also holds weekly video demonstrations on Skype.

They’re excellent communicators; the developer never hesitates to answer questions or give recommendations. The CEO and co-founder are also readily accessible.

What did you find most impressive about this company?

They’re a young and ambitious company. Their friendliness and strong work ethic distinguish them in a competitive market. Furthermore, they’re genuine and open-minded.

Are there any areas where they can improve?

There are no aspects of the collaboration to criticize.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

App Development for Smart Home Remote

"They try to understand your business and solve your business needs, instead of blindly developing software."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Jan. - June 2017
Project summary: 

Ralabs produced an MVP app, integrating controls for a number of connected devices into a single smart home remote. They also completed branding design work.

The Reviewer
 
11-50 Employees
 
Berlin, Germany
Martin S.
Co-Founder, OneButton
 
Verified
The Review
Feedback summary: 

Ralabs' development, communication, and project management were all impressive throughout the project. Initiative and novel solutions to complex development challenges contributed to a successful partnership that both parties are planning to reinitiate in the future.

BACKGROUND

Introduce your business and what you do there.

We’re a startup company working mostly with virtual reality & IoT. We have a lot of mathematical logic and machine learning and artificial intelligence under the box. The idea is to reinvent the smart home idea and go beyond the current limits. I’m co-founder and creator of the initial idea. For the most part, I’m focused on and responsible for sales to find new customers on the business to business side.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ralabs?

We wanted to build a complex app that supports the control of various IoT devices in people’s homes. We had a core concept at the beginning for an app in the smart home space. We knew that there were going to be a lot of math related challenges on the technical implementation so we requested help from Ralabs. We wanted them to make an MVP that would support a specific set of physical devices – smart TVs, thermostats, and few other devices. Additionally, we asked for their support with branding design. We have a background in branding design, but they helped us with that as well. Ralabs has both great design and engineering teams.

How did you come to work with Ralabs?

We researched companies using public resources and company lists, shortlisted companies, compared them, and made initial requests to each and background checks of each. We were pleasantly surprised by the speed of interaction with Ralabs, the answers they proposed, and their technical ideas. After the first technical call with Ralabs’ engineers, we were ready to start work with them as soon as possible. We were impressed by their desire to help us.

SOLUTION

What was the scope of their involvement?

We had already built a simpler app without Ralabs to test the idea and that app got a lot of great responses. So we asked Ralabs to look over that app, and without reusing it, build something similar but with much more complex features. To be honest, we didn’t have the technical knowledge of how our ideas could be implemented, or if it was possible at all. Software engineers from Ralabs investigated different topics and proposed the most suitable technical solutions per our requests. They also made a technical architecture - a skeleton for future app build outs and all of the related estimates. We were extremely happy with their initial work and came back to Ralabs with more development requests. The resources are skilled in Python, Node.js and React.

What is the team dynamic?

We hired a project manager, an engineering team, and QA testers. It was a great working experience from the initial request through to each demo for every milestone. They’re really good! The software engineering team consists of 5 developers, 1 project manager, and a QA analyst. Sometimes we also involve UI/UX resources, and more part-time QA engineers.

How much have you invested with them?

The total price was about $150,000 for 5 months of intensive development.

What is the status of this engagement?

After about five months of development, we completed the scope of work and the app in June [2017]. They’re supporting us currently while we work on sales activities on our side. We have work still to be done, so we’re slowly doing new feature development, but mostly they’re just supporting us right now.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We received a really good minimum viable product as we expected. It is ready to use and ready to sell. Ralabs also proposed new features, and we built them as well. They really shined when at one point we had a lack of data – Ralabs proposed a really good idea of how to setup our app to get more data for testing. We got incredible results and really appreciated that! They actually make the app work better and better every day.

What did you find most impressive about them?

They are transparent in all things: development, communication, and management. Also, a great characteristic of Ralabs’ software engineers and the owners is their initiative. They try to understand your business and solve your business needs, instead of blindly developing software. I appreciate it! One more thing that I want to highlight - it looks like nothing is impossible for Ralabs. Seriously. When we asked them to investigate the car integration for future development (with the Tesla S), they responded honestly that they didn’t have previous experience with that and it could be a challenge. But after just one week they provide a comparison table that we wanted.

Are there any areas they could improve?

I’m just thinking about price, but I think everything was fair and the price-quality ratio is really great. Ralabs is really good when it comes to management, communication, and development processes. They just need to continue work with the same (or even better) performance and quality as they have right now. We’re planning a to work together on a couple more small opportunities related to smart home projects.

5.0
Overall Score The experience has been great! I'm happy we decided to work with Ralabs. They're engineering professionals, and they have a very friendly atmosphere in the company.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Ralabs met all deadlines - and more than that, they proposed new features and properly scheduled their development.
  • 5.0 Cost
    Value / within estimates
    The price to quality ratio is perfect. It would have be better if we had taken more project management hours at the start, but we added more hours in the middle of the project.
  • 5.0 Quality
    Service & deliverables
    It was a continuous success - from introducing the idea, to the team, through to the final release.
  • 5.0 NPS
    Willing to refer
    I would definitely recommend them. I've already recommended Ralabs to my friends from another startup accelerator.

Social Media Scraping Tool & Interface for Startup

"Ralabs helped us to convert our abstract vision into real services."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2015 - 2016
Project summary: 

Ralabs helped transform a marketing team's idea into a web tool that scrapes websites and now identifies almost 100% of the advertisement data it encounters.

The Reviewer
 
2-10 employees
 
Hungary
Founder, 2enota
 
Verified
The Review
Feedback summary: 

The client's soft deadlines were all met and Ralabs was affordable in his mind so there were no complaints to be had with respect to the project. Testing, an oft-overlooked process, was also a success.

BACKGROUND

Introduce your business and what you do there.

The goal of the application was to manage advertising companies. The main aim of the project is to simplify control of the advertising process. The project consists of three parts. The first part are bots that parse social networks and many other sites with ads full time. The second part was setting up an admin panel for operations with internal objects. The final part was developing the front-end side for viewing shared object pages. The panel gives the possibility to CRUD [create, read, update, and delete] and publishing operations, generating QR codes with URLs for external pages on the front-end side and contains two types of objects. All browsers are supported based on the WebKit, Presto, and Gecko engines and IE [Internet Explorer] 8 or greater. The front-end pages are oriented for mobile devices and use all the benefits from responsive web design. It also included front-end pages that have desktop, mobile, and tablet device detection. I am the founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ralabs?

We tried to find somebody technical who could help us to build the app. We had the desire and technology vision, but we didn't have a team to implement our needs. Ralabs helped us to convert our abstract vision into real services.

SOLUTION

What was the scope of their involvement?

We were completely open to any technology vision and approach, so we accepted numerous proposals from Ralabs developers. The initial scope consisted of end-user pages with a list of ads and to make a super-responsive page for users. The next sprints included the building of bots and increasing the functionality of admin pages. Until the end of the development sprints, about 95 percent of the covered sites had advertisements, and we're able to detect almost 100 percent of ads anywhere.

How did you come to work with Ralabs?

We looked at a few companies but, after a technical interview and just talking with their CEO [Andrew Yas], we decided to choose them. Also, they had good feedback on their public profiles. They were able to build a test application that was so awesome that no other company could compare.

How much have you invested with Ralabs?

We had a team consisting of 6 developers. The total cost was in a range between $20,000 and $60,000.

What is the status of this engagement?

We started at the end of 2015 and finished a few months ago [2016].

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Everything has been a success – starting from management, development, testing, and so on. They covered all of our needs.

What did you find most impressive about Ralabs?

They have a clean technical vision and awesome management. They're able to meet deadlines.

Are there any areas Ralabs could improve?

Any business wants to get their product done faster and cheaper. However, I think the price wasn't that high, and they delivered the product by the deadlines.

5.0
Overall Score They deliver awesome technology and have terrific management who use solid processes overall.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    I have no negative comments since they provided the app by our soft deadlines.
  • 5.0 Cost
    Value / within estimates
    They met the original estimates.
  • 5.0 Quality
    Service & deliverables
    They are the right fit with the technology stack and provided automated tests that showed their quality.
  • 5.0 NPS
    Willing to refer
    I definitely will recommend them.

Front-end Development for Education Course Management Tool

"They [Ralabs] actually made improvements to our original idea. What they made was really awesome."

Quality: 
5.0
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2016 - Ongoing
Project summary: 

Ralabs provides technical support and front-end development of various systems that encompass a Ukranian coding school's course and student management platform based on MEAN stack.

The Reviewer
 
11-50 employees
 
Ukraine
CEO, CURSOR Education
 
Verified
The Review
Feedback summary: 

Besides the occasional minor misstep on the schedule, the client has been very pleased with Ralabs' quality and affordability. The biggest technical benefit has been their ability to translate design proposals into implementations with ideal UI/UX approaches.

BACKGROUND

Introduce your business and what you do there.

We are a coding school. We are a school for people who want to become IT [information technology] specialists. We also train people who are already working in the IT field and want to be more productive and become experts. I'm the CEO.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ralabs?

We have many applications, beginning with our home page and site for internal usage, plus all of the systems for automatic calculations and information regarding our students. One of the latest things that Ralabs helped us to build was a system for automatically tabulating and verifying homework for our students.

Sometimes, we use a peer-to-peer approach for homework. In our school, we have classes where you can have up to 10 students. We have year-round peer-to-peer coding verification. It starts with students checking their classmates' homework. After that, we have the next level, where our technical mentors with experience check the homework. If it were necessary, the next level beyond that would be a teacher or other teachers from other courses who can check the homework and provide comments and instruction for each student if it's needed. For smaller pieces of homework, we use an application to do this automatically, and Ralabs helped us to plan and build the application to do that.

SOLUTION

What was the scope of their involvement?

Ralabs was more like technical support of all the things that we are doing. We have a bunch of tools for internal usage, and they helped us to implement them. For instance, they previously helped us with something related to Google Calendar. They created the relation between Google Calendar and our CRM [customer relationship management] system, which allowed us to manage our groups easily, track our students' information, and not leave out or lose any student information. Ralabs worked with us to provide more technical help. Most of the platform utilized MEAN stack. The primary languages involved are PHP, NodeJS & Express and Angular for frontend. Services included GitHub, Amazon Web Services and Docker. Integrations involved include ZohoCRM, Google Spreadsheets, Firebase and Trello.

How did you come to work with Ralabs?

I think our friends recommended them. Before that, we had found some companies and had consultations that formed our basis of comparison. They are also located near us. We wanted to work with somebody who is near. Before we worked with them on anything else, we gave them a small technical task. They built it successfully, so we decided to work with them. They actually made improvements to our original idea. What they made was really awesome.

How much have you invested with Ralabs?

We've used 3 or 4 developers. It has probably cost around $30,000.

What is the status of this engagement?

We started working with them at the start of this year in January 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We teach about 100 students and, in each group, we use all of the tools that they built. Any tool that they helped us to build was successful and is being used currently. It truly helped us to be a good school. I think all the work we've done with them has been successful.

How did Ralabs perform from a project management standpoint?

We use goals to measure their results. We decided not to use some complex approach. We wanted to use some Scrum methodologies. They recommended using Kanban, so we did that. We decided to use Trello, and we track all information on the boards. Also, after we integrated and used Trello in our tools, we began using Trello for CRM functions. They provide us help on project management, but we do not have a project manager from their side.

We have project management from our side. They provide us help for project management and help to set up the processes that we use to manage projects, but we do that ourselves.

What did you find most impressive about Ralabs?

I think something probably related to the design aspect – from the UI [user interface] point of view. We'll give them the overall idea, and they propose something that's a great fit for the idea. They also can convert an idea to the technology stack with the right UI. They also can build a UI that is awesome from the user experience side. It's cool for the end user to use the systems they can build.

Are there any areas Ralabs could improve?

They could probably do the work faster. They're always trying to complete projects before the deadline, and we understand that it's not always possible. It's not often late but, sometimes, they go beyond deadlines. It's almost always on time. So far, they are almost perfect, so we continue working with them.

5.0
Overall Score Everything they've done is awesome. They helped us become who we are. Minor things about cost and scheduling are probably our fault.
  • 4.5 Scheduling
    ON TIME / DEADLINES
    They're almost excellent – just minor things.
  • 4.5 Cost
    Value / within estimates
    Businesses always want results faster and cheaper.
  • 5.0 Quality
    Service & deliverables
    It's just my feeling because from my side everything is perfect, and I want to continue to work with them.
  • 5.0 NPS
    Willing to refer

Resource Management System for MMA Chain

"The guys [Ralabs] were investigating every point... They were interested in developing what we really needed."

Quality: 
4.5
Schedule: 
5.0
Cost: 
3.5
Willing to refer: 
4.5
The Project
 
$10,000 to $49,999
 
Jan. - Aug. 2016
Project summary: 

A non-technical co-founder of a 300+ person company turned to Ralabs to develop an internal and external facing application to manage appointments, payments, client history and more. 

The Reviewer
 
201-500 employees
 
Ukraine
Andrew Petryk
Co-founder, MMA Center
 
Verified
The Review
Feedback summary: 

Although the product has not been deployed because of complicating factors outside Ralab's scope, the client is satisfied with the final product. Most notably, the client was impressed by the frequent communication and Ralabs conformance to project timeline.

BACKGROUND

Introduce your business and what you do there.

MMA Center is a mixed fighting training center and competition organization. We started in the Western Ukraine region and then expanded ourselves to the entire Ukraine. We have training centers in five cities and organize tournaments around all of Ukraine. In terms of our regional office, we have 50 people, but in terms of all of Ukraine, it’s almost 300 employees. I'm the co-founder.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ralabs?

Ralabs designed for us a web application to schedule our training and synchronize it with all cities. We wanted to introduce the system so people who travel from city to city can continue their training within different cities and not lose anything while they are moving or if they cannot attend their training in their city. Also, we want to implement a PayPal system and WebMoney system to provide users the opportunity to pay for our services online. This system also includes an employee management system with everything we need to have such as tax calculations, etc.

SOLUTION

What was the scope of their involvement?

The application was separated into two parts: the admin tools for employees, internal scheduling and management and the client part, where the clients can read news, can take part in meetings, tournaments, and also track their training systems, their trainers' schedules, and more.

How did you come to work with Ralabs?

We found them on Upwork. We are not tech oriented people but the guys did very well understanding how we described the problem and what we wanted as a final product. The communication was good. They were always on Skype. They also respond to e-mail. They do not fail deadlines, and that was the main reason it was good. 

How much have you invested with Ralabs?

A little bit more than $50,000.

What is the status of this engagement?

We started working with them eight or nine months ago. They finished our product in August, but we still haven’t published it to our internal programs.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We haven’t started using the product because of internal issues inside our company. We bought one hosting package for this site and then we decided to move to another host. We've had some problems with deploying the project, but it’s not related to Ralabs.

How did Ralabs perform from a project management standpoint?

We used JIRA, and we made a Skype call every Friday. They performed pretty well. Everything was in accordance with our terms. They don’t fail anything. There were not many bugs inside the product.

What did you find most impressive about Ralabs?

The communication was very good. They asked about everything, despite the description we gave them. It was our fault that the description was poor. The guys were investigating every point of the user interface. They were interested in developing what we really needed. The communication was the best part of that. I’m not technical. As a user and as a customer, I am satisfied with the product I received.

Are there any areas Ralabs could improve?

I don’t know. Maybe they can improve something, but I’m not a tech person.

4.5
Overall Score The guys do their job pretty well. They are very good at communication, and are willing to please the customer. If we decide to improve our application or change it somehow, I think we will use Ralabs’ service again.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    Scheduling was quite excellent.
  • 3.5 Cost
    Value / within estimates
    I think that the price could be a little bit less than they take, but we came to an agreement.
  • 4.5 Quality
    Service & deliverables
    There is always some way you can improve.
  • 4.5 NPS
    Willing to refer