Ralabs

BACKGROUND

Please describe your company and position.

I am the Founder of SixPlates

Describe what your company does in a single sentence.

SixPlates is a social dining app that brings together three couples who’ve never met for curated Thursday night dinners, fostering new friendships in cities around the world.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ralabs to accomplish?

• Ensure our app offers an intuitive, elegant interface tailored for couples, covering sign-up, couple profile creation, questionnaire completion, booking, payments, and post-dinner feedback, all optimized for mobile.
• Build and refine a scalable algorithm that effectively pairs three compatible couples per dinner.
• Develop a flexible backend architecture that supports growth across multiple cities and countries.

SOLUTION

How did you find Ralabs?

Online Search

Why did you select Ralabs over others?

• High ratings
• Great culture fit
• Good value for cost
• Company values aligned
• Other

How many teammates from Ralabs were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

SixPlates is a mobile app that curates weekly dinners for three couples who have never met, starting with a launch in Dubai and Abu Dhabi. The app must offer a premium, seamless experience while supporting city-based scalability and a proprietary matchmaking algorithm.

Key deliverables:

1. Discovery and Strategy
2. UI/UX Design
3. App Development
4. Backend and Admin Tools
5. QA, Testing, and Launch Support

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Still a WIP, but measurements of success are on track to be:

• MVP Delivery on Schedule
• Completion of Key User Journeys
• Matching Algorithm Operational
• Payment Integration Implemented
• Admin Dashboard Functional and Live
• Successful QA and UAT Sign-Off
• Launch Support and Documentation Provided
• Post-Launch Maintenance Plan in Place

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project is still ongoing, however Ralabs is a very responsive company with a talented team of individuals. Our Customer Success Manager, Yuliia, was very personable and professional, guding us through the discovery phase of our project with ease and clarity at each step. Our ongoing project managers, Ganna and Olha, are attentive, professional and well suited for our project thus far.

What was your primary form of communication with Ralabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Ralabs seem dedicated not just to the success of what our development goals are, but to the success of our business as well. They ask questions and research outcomes that extend beyond just coding our app. We appreciate their thoughtfulness, as well as the suitability, professionalism, attitude, and skill of the team members assigned to our project.

Are there any areas for improvement or something Ralabs could have done differently?

At this stage of the project, Ralabs is performing well.

BACKGROUND

Please describe your company and position.

I am the Founder / CEO of Atlas Well

Describe what your company does in a single sentence.

Atlas Well is a Stockholm-based startup on a mission to transform addiction prevention and recovery – using technology as leverage.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ralabs to accomplish?

• We hired Ralabs to improve our DevOps setup, aiming to make the system more reliable, scalable, and high-performing. We also needed a certified, GDPR-compliant cloud solution.

SOLUTION

How did you find Ralabs?

Clutch Site

Why did you select Ralabs over others?

• High ratings
• Great culture fit
• Company values aligned
• Relevant HealthTech experience and expertise

How many teammates from Ralabs were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Ralabs helped us set up a secure, efficient system for our platform. They:

• Set up the production environment with restricted access, following EU Data Processing Agreement standards.
• Made sure we handle patient data safely and meet GDPR requirements.
• Connected all system parts to work smoothly together.
• Improved the deployment process to make it faster and more reliable.
• Solved system load issues to boost performance and scalability.
• Strengthened security to protect the platform and maintain GDPR compliance.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Our platform secured paying customers after launch, showing strong market demand.
• 99% system uptime with enhanced security.
• Streamlined CI/CD pipeline, allowing us to push new features weekly with UAT and A/B testing to improve user experience.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Ralabs managed the project very well. They met deadlines, identified potential risks early, and adapted quickly to changes.

What was your primary form of communication with Ralabs?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their strong understanding of healthcare compliance, proactive communication, quick problem-solving, and ability to allocate the right specialists when needed.

Are there any areas for improvement or something Ralabs could have done differently?

Can’t think of any right now.

BACKGROUND

Introduce your business and what you do there.

I’m the managing director of Social Machines, a behavioral science research and innovation company.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Ralabs?

We needed to create a platform to measure organizational culture.

SOLUTION

What was the scope of their involvement?

Ralabs has been providing custom software development solutions for us. We’ve provided them with a spec of what we’re looking for, and based on that, they’re creating the platform and hosting it on AWS. Currently, we’re working on the second version of the app.

What was the team composition? 

We’ve worked with 5–6 members of Ralab’s team, including Julia (Customer Success Manager.

How did you come to work with Ralabs?

We found them online.

How much have you invested with them?

So far, we’ve spent around $40,000 with them-

What is the status of this engagement?

We started working together in July 2023, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

It's too early to talk about the results of Ralabs' work, but they've been doing a good job, and we're satisfied with them.

How did Ralabs perform from a project management standpoint?

Ralabs has adapted to our requests, which have resulted in a change in the project's timelines.

Are there any employees from the service provider's team that you would like to give a shout-out to in this review? 

Julia is great with customer service management.

What did you find most impressive about them?

Ralabs' communication is engaging through a warm and easy-to-work-with approach.

Are there any areas they could improve?

There's always room for improvement, but the partnership has been good overall.

Do you have any advice for potential customers?

Have your specs well considered to ensure that they deliver what you want. Moreover, be realistic about setting deadlines.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of a digital marketing agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ralabs?
We needed support with the development of iOS and Android applications for an end client.

SOLUTION

What was the scope of their involvement?

Ralabs developed iOS and Android applications from scratch for our end client. Our customer had a request for a mobile app, and our company built the initial scope document. Then, we had iterative meetings with Ralabs to define the steps of the project. The team delivered a work breakdown structure with tasks, budget items, and a timeline. Our end client approved that budget, and we kicked off the project after that. 

What is the team composition?

We worked with around 4–5 people, including their CEO and a lead developer. Elizabeth (Senior Project Manager) was our primary contact. 

How did you come to work with Ralabs?

A colleague referred Ralabs to me.

What is the status of this engagement?

We started working with Ralabs in the first quarter of 2023, and our engagement ended in the fourth quarter of 2023.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Ralabs' entire team did an excellent job. Our end client was happy with Ralabs' work, which was of exceptional quality.  

How did Ralabs perform from a project management standpoint?

Ralabs delivered work on time and on budget. We primarily used Slack to communicate. 

What did you find most impressive about them?

What stood out most about Ralabs was their attention to detail and ability to keep the project on time and within budget.

Are there any areas they could improve?

I can't think of anything for Ralabs to improve.

Do you have any advice for future clients of theirs?

Spend time on the project's planning and discovery to ensure the plan is well-thought-out when you start executing. 

BACKGROUND

Please describe your company and position.

I am the Founder of UAMASTER

Describe what your company does in a single sentence.

TOP-ranked digital agency. We make a strong performance for strong customers.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Ralabs to accomplish?

• Website update: the Development of New Features

SOLUTION

How did you find Ralabs?

Online Search, Clutch Site, Other

Why did you select Ralabs over others?

High ratings, Good value for cost, Other

What was the size of Ralabs’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of work included a detailed analysis of the current platform and proposed features, followed by the development of a detailed project plan that included all of the necessary steps, key deliverables, and marking tools. The team from Ralabs worked closely with us throughout the project, providing regular updates and ensuring that all of our requirements were met.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• The results of the project were highly impressive, with all of our requirements met and the new features added to our platform seamlessly. We were particularly impressed with the quality of the code and the attention to detail shown by the team at Ralabs.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The workflow between our team and theirs was highly effective, with regular communication and progress updates. They are highly responsive and always willing to go the extra mile to ensure we are satisfied with the deliverables.

What was your primary form of communication with Ralabs?

Virtual Meeting, Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive aspects of Ralabs was their attention to detail and their commitment to quality. They took the time to understand our requirements fully and worked closely with us to ensure that we were happy with the final product. We would highly recommend Ralabs to any company looking for high-quality software development services.

Are there any areas for improvement or something Ralabs could have done differently?

Overall, we were extremely pleased with the services provided by Ralabs. While there are always areas for improvement, we felt that they went above and beyond to deliver a quality product and were responsive and collaborative throughout the entire project. We would certainly work with them again in the future.

BACKGROUND

Please describe your company and your position there.

I am a COO at a digital marketing agency.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ralabs?

We recently engaged a DevOps consulting services company to help us streamline our software development and deployment processes. We were looking for a company that could help us optimize our DevOps practices and enable us to deliver software more quickly and with greater reliability.

SOLUTION

How did you select this vendor and what were the deciding factors?

After researching several DevOps consulting companies, we selected a vendor based on their experience, expertise, and track record of success with similar projects. The scope of work included a detailed assessment of our existing DevOps practices, followed by the development of a comprehensive plan to improve our processes and tooling.

Describe the project in detail and walk through the stages of the project.

The Ralabs team was highly experienced in all aspects of DevOps, including automation, continuous integration and delivery, and monitoring and logging. They worked closely with our internal team to understand our needs and develop a customized plan to meet our specific requirements.

How many resources from the vendor's team worked with you, and what were their positions?

The project involved a DevOps expert, plus a project manager who served as our primary point of contact. The team was highly skilled and experienced and worked together seamlessly to deliver the project on time and within budget.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The results of the project were impressive, with our DevOps processes and tooling significantly improved as a result of the consulting engagement. We were able to streamline our software development and deployment processes, reducing the time and effort required to deliver new features and updates.

How effective was the workflow between your team and theirs?

The workflow between our team and Ralabs was highly effective, with regular communication and progress updates. We found the team to be responsive and always willing to go the extra mile to ensure that our needs were met.

What did you find most impressive or unique about this company?

One of the most impressive aspects of the consulting team was its depth of expertise and its ability to understand our specific needs and challenges. They were able to quickly assess our existing DevOps practices and develop a customized plan to address our specific requirements.

Are there any areas for improvement or something they could have done differently?

Overall, we are extremely pleased with the services provided by Ralabs.

BACKGROUND

Introduce your business and what you do there.

Steve Gaylord: I’m a backend software engineer for a facility rental marketplace. 

Dmitriy Bronin: I’m also a backend software engineer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Ralabs?

SG: We had a lot of needs regarding additional and existing projects and needed to supplement our engineering workforce. 

SOLUTION

What was the scope of their involvement?

SG: Ralabs supports us by providing engineering staff to fulfill our custom software development needs.

DB: Our first step after choosing to partner with Ralabs was to review the project scope, requirements, and team composition. Once we defined the scope, we provided overview documentation.

SG: They’ve provided us with all-encompassing design, development, and QA resources. The Ralabs team has helped us design and build our next-generation search tool. For the design phase, we provided the system knowledge and requirements, and their resources turned the requirements into design documentation. For the development phase, the team has replaced our existing search feature with a more modern tool that enables users to efficiently find existing facilities through our platform. 

DB: With regard to technology, the team has used Node.js, MongoDB Atlas Search, JavaScript, and Vue.js. They’ve also used Figma for design work.

What is the team composition?

SG: We’ve worked with an engineer, backend engineer, frontend engineer, designer, project manager, and architect. 

How did you come to work with Ralabs?

DB: We found Ralabs through a referral from another company who shared outstanding feedback after working with them. We had an initial call with their co-founder to discuss the project and the type of services we were looking for. The call went well, and their capabilities fit our needs.

Then, they did their due diligence, which entailed reviewing our existing software and providing free recommendations. Their advice spoke to their integrity and knowledge, so we moved forward with the engagement.

SG: Ralabs went above and beyond during the sales cycle and spent significant time upfront. They provided a range of estimates based on various projects, which helped us understand their depth and breadth of knowledge.

How much have you invested with them?

DB: We’ve spent roughly $150,000. 

What is the status of this engagement?

DB: We started working together in July 2022, and the partnership is ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

SG: We haven’t launched the product publicly yet, but we’re pleased with the modern look and feel Ralabs has created for our search feature. We’ve conducted internal acceptance testing and launched the tool internally, and we’ve received overwhelmingly positive feedback. The engagement has been successful overall, and we expect everything to go smoothly when the product goes live.

How did Ralabs perform from a project management standpoint?

SG: Ralabs has met the expectations we set at the beginning of the project. They meet deadlines and communicate openly. They always work alongside us to determine the best course of action for the project. Additionally, they’re good at comparing our feedback with the initial requirements and implementing it when necessary.

We use Jira to manage the project and communicate via phone and Slack. We also meet via Zoom.

What did you find most impressive about them?

SG: I’m most impressed with their knowledge level and collaborative problem-solving approach. We typically discuss our thoughts and leverage understanding on both sides to come to an advantageous solution, which I appreciate. 

DB: Additionally, they’re very honest partners who take full responsibility for issues, even when they haven’t caused them. For example, we faced a challenge with our technology stack, and Ralabs did a tremendous job finding the root of the issue and fixing it, which was impressive.

Are there any areas they could improve?

SG: I’m satisfied with Ralabs so far. 

DB: I have nothing they could improve on.

Do you have any advice for potential customers?

DB: Don’t be afraid to share feedback throughout each project stage so that everyone is on the same page and you can avoid surprises.

SG: I encourage you to challenge their ideas because Ralabs looks for opportunities to collaborate. 

BACKGROUND

Please describe your company and your position there.

I am a lead senior full-stack engineer at the healthcare startup. I am cooperating with vendor and working together with their developers

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ralabs, and what were your goals?

We were looking for a company that can quickly build an MVP for us. We needed a short demo to present to our clients. The building required some expertise in healthcare, ui/ux design and development. We needed something to be developed fast and we couldn't achieve with our in-house team.

SOLUTION

How did you select this vendor and what were the deciding factors?

I have worked with the team in the past, so we reached out to them to get a quote. They provided us with some great initial estimate and we decided to hire them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

It started with a user research and wireframing. The designers asked us lots of questions and did their research afterwards. We were presented with wireframes and a different styles of the UI part. We were able to choose the style and mood, they did a great work of keeping our own brand identity. As soon as UI part was done, we started development with a talented engineering team. We worked in sprints and PM was overseeing the whole process. All finished with successful deployment.

How many people from the vendor's team worked with you, and what were their positions?

2 Ui/UX designers, a Project Manager, 2 Software Engineers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We got what we wanted on time. It enabled us to show the prototype to the clients and close more deals. So it was a great cooperation proving that agencies can help you achieve something fast without all the recruitment hassle.

Describe their project management style, including communication tools and timeliness.

We used jira and worked with Agile methodology. For Design they used Figma. The communication was done via Slack, Emails and online calls.

What did you find most impressive or unique about this company?

They are critical thinkers that know what they do. They want offer you some services if they are not confident this is the most efficient way. Meaning the result and happy client for them is always a priority, not a profit. They are more into long-term cooperation than one-time transaction.

Are there any areas for improvement or something they could have done differently?

nope, all good!

BACKGROUND

Please describe your company and your position there.

I am the editor-in-chief of the Ukrainian national media Hromadske. Our team covers Ukrainian and world events. Currently, we are focusing on the coverage of the Russian-Ukrainian war.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ralabs?

On our main site, we cannot implement special projects that would contain complex layouts and complex visual solutions. Therefore, Ralabs developed a special project for the Independence Day of Ukraine for us, which we were able to add to our website.

SOLUTION

How did you select this vendor and what were the deciding factors?

We have worked with Ralabs before and were very pleased with the result. Therefore, we immediately decided to choose this contractor. Also, considering the socially important component of our project, Ralabs gave us a very large discount and actually implemented the project at cost.

Describe the project in detail and walk through the stages of the project.

After a series of meetings, we agreed on our goals and shared vision for the project. The Ralabs company initially developed the design of the project (all pages) and offered layout options. After the design was approved, we proceeded to the development and filling of the project with content. Also, already after the release of the project, Ralabs kindly agreed to make all our additional edits that arose later.

How many resources from the vendor's team worked with you, and what were their positions?

In total, we worked with 5 people, including:

• project manager
• FE developer
• 2 designers
• QA

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The project was successfully implemented (https://hromadske.ua/project-azovstal). It had a good response from the audience. Views of this special project were 3 times higher than usual for articles on our site.

How effective was the workflow between your team and theirs?

The workflow between our organizations was very efficient. We had weekly meetings with contractors to discuss updates and next steps. The contractors performed all stages of the work on time and took into account all our wishes.

What did you find most impressive or unique about this company?

I was very impressed by the readiness to meet customers and respond to all our requests and needs extremely quickly. Special thanks also for the design of the project, which was very much liked by our entire team and was agreed upon with almost no changes. Due to our activity, we often deal with developers and designers, and I could say that they were one of the best teams we had worked with.

Are there any areas for improvement or something they could have done differently?

Everything was comfortable for our team in this format and we are very satisfied with the result.

UPDATED REVIEW

This review was published on June 29, 2020.

Artem Arutyunyan

Head of Product, hromadske.ua

Media

51-200 Employees

Kyiv, Ukraine

Less than $10,000

Mar 2020 - Jun 2020

Project summary

Ralabs provided website development on a donation system for a media platform. Their team supplied an engineer and UI/UX design.

Feedback summary

Ralabs successfully brought significant engagement to the platform. They managed the project well and were very dedicated. 

BACKGROUND

Please describe your company and your position there.

Head of Product at hromadske.ua

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ralabs?

We hired Ralabs because we needed our website-embedded donation support system to be developed from scratch.

What were your goals for this project?

Hromadske.ua is a fully-independent media platform that takes no financial influxes from the media corporations or businesses. We are working for people and thus we are supported by people. Our goal was to have a user donation support system developed for our website.

SOLUTION

How did you select this vendor?

Ralabs have successfully dealt with a complete overhaul of our website, having improved its workload, hosting capabilities, and user’s experience. We were highly satisfied with their work, so the decision to hire them again was not even questioned.

Describe the project and the services they provided in detail.

Our donation modules on Hromadske’s website required quite an improvement. The widgets that were used to attract the users’ attention and actually propel them into donating have been outdated and obsolete. So, we wanted to have them improved and polished as well, as having a separate donation hub for Hromadske.ua developed. We also required an enhancement of the visual framework of the donation tools which would make it easier for us to tell our customers about the benefits that a donation made can actually bring them like, for example, a subscription discount.

What was the team composition?

Ralabs have allocated 1 engineer, QA, PM, and UI/UX Designer to our project.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

The system delivered by Ralabs helped us to engage hundreds of people to support Hromadske. As Hromadske is a non-profit organization, the development of the donut system for support was critical for us.

How was project management arranged and how effective was it?

Ralabs manage their projects in a continuous manner. They start managing when you accept their proposal and do not stop until the maintenance phase is over.

What did you find most impressive about this company?

They are dedicated to what they do and it can be seen. And yes, they take your projects seriously as if it was their own product.

Are there any areas for improvement?

I cannot think of any. Having shown dedication to what we’ve asked them to do, Ralabs did not leave any blank spaces in our confidence that they are a truly reliable partner.

RATINGS

Overall rating: 5

Quality: 5

Cost: 4.5

Schedule: 4.5

Willing to refer: 5

BACKGROUND

Please describe your company and your position there.

I work for a global advisory firm in London as an Associate Director.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Ralabs, and what were your goals?

As our cause-based campaign started picking up a lot of traction in the media, we needed our website to reflect the global positioning and outreach of the initiative.

SOLUTION

How did you select this vendor and what were the deciding factors?

Ralabs approached us and offered to help us develop a new website, with improved functions, that would allow users to engage with the campaign. We decided to collaborate with them because their portfolio looked impressive and their team was experienced in such projects. They also showcased strong work ethics from the very first conversations we had with them.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Ralabs went above and beyond to provide us with a custom solution for our website, after website builder solutions failed to really cover our campaign's needs and accommodate the design. The team handled the project very professionally and always looked for ways to make the end solution work smooth for the users.

How many people from the vendor's team worked with you, and what were their positions?

We worked directly with the founder, 2 people from the marketing team and an extensive team of developers and project managers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the website, we received very positive feedback from the campaign's stakeholders and we saw an increase in website traffic, as well as an increase in session time.

Describe their project management style, including communication tools and timeliness.

The communication with Ralabs went very smooth, via email, Zoom, WhatsApp, and they always managed to find time to reply to us very promptly.

What did you find most impressive or unique about this company?

They really went the extra mile to accommodate our requests and implement the designs very rapidly. We were also very impressed with the way the CMS was set up to allow us to further update the website very easily.

Are there any areas for improvement or something they could have done differently?

Everything was amazing in this collaboration.