In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the quality of their performance?
In terms of customer feedback, I’ve heard that it’s easy to use, and it looks great. I get constant feedback that it looks very modern, and it’s easy to use. It’s a tremendous improvement on my old website, which was cumbersome to manage and wasn’t very visually appealing.
About halfway through our collaboration, they restructured our payment. I was a much smaller client than they were used to focusing on, and I couldn’t handle the pricing packages they were offering. They were so good about that. They agreed to continue providing me one-off personal service when and how I needed, and they would charge me per inquiry, or per work. I thought that was very flexible.
When working with Raison Online, is there anything that you would consider unique about their strategic approach or development methodology that distinguish them from other vendors?
I know they’re probably not making a lot of money on me, but they haven’t dropped their code of ethics in dealing with customers, which I really appreciated. Whenever I have inquiries, they always come back to me. They’re always very efficient in dealing with my problems. I’m a customer who doesn’t give them much profit or anything else, but they treat me really well. I can see their integrity as a company. The majority of companies would have dropped me, but they didn’t, and they treated me with the same respect, which is something to value nowadays.
They’re very kind and professional. They’re always looking at new trends. They’re a very friendly bunch. They’ve recommended me to a few people in business who I’m dealing with now, which is great because they’re ready to share their business connections. Outside of the business, they’re also very socially flexible and friendly, and they don’t want to keep their useful connections for themselves. They’re always open up to the world and happy to share people who provide great value for money with their customers. They’re more than just professionals. They’re a warm company and definitely nice to deal with.
In retrospect, are there any areas in which you think they could improve as a service provider?
They have no phone number that you can call, which is something they definitely could improve on because it could come across that they are relatively inaccessible. They are good at coming back to you if you drop them an email.