This review was updated by the client on February 5, 2020. The original star ratings were: Overall - .5, Quality - .5, Schedule - 1, Cost - .5, NPS - 1. New content is below.
Introduce your business and what you do there.
Mectronic.net, Inc – Was incorporated in 1998. We provide B2B inventory solutions for Fortune 1000 Companies World Wide. Our solutions include search portals, Parametric Configurators, Cross-Reference solutions, Shopping Carts and selective SEO solutions specifically on Google.
We also provide an Online Part Search that features inventory from over 500 Distributors World Wide with approximately 1/3 billion parts.
OPPORTUNITY / CHALLENGE
What challenge were you trying to address with Quytech?
We hired them to provide an AI solution that identifies manufacturers' names from part numbers. The solution should go out and scrape the full manufacturer's name.
What was the scope of their involvement?
Our goal was to receive a completed AI package software that we can upload to our server.
What is the team dynamic?
They primarily provide mobile and web software solutions.
How did you come to work with Quytech?
We found them from online searches on Google.
How much have you invested with them?
We’ve invested $5400. There is a balance due, and they’re satisfied with waiving any additional fees.
What is the status of this engagement?
They have followed up with proper responses. We are satisfied with the results and would like to provide at least a 4-star review
RESULTS & FEEDBACK
How did your relationship with the vendor evolve?
Our main contact was involved in an accident and was in the hospital. This is why he was unable to respond. Once we learned this we were able to continue working with them.
How did Quytech address the challenges that arose?
They stepped up, and we’re now satisfied with the results.
Describe the impact this engagement has had on your business.
This was a matter of miscommunication. Nobody is at fault.
How was project management handled?
As stated above, they stepped up and issues were resolved.
Is there anything that the vendor did well or that you would consider a strength?
They completed the initial AI solution.
In what specific areas can they improve?
There are no suggestions required here.
What advice do you have for clients with similar needs to yours?
I'd suggest being patient when dealing with 3rd party solution providers.