What evidence can you share that demonstrates the impact of the engagement?
The systems serve more than 230,000 users in terms. As government-owned entities, the systems have helped conduct more than 2 million online tenders in the last three years.
How did Quintagroup perform from a project management standpoint?
We haven’t had any problems with them. We communicate through Slack, email, and Google Hangouts.
What did you find most impressive about them?
We’re not the best partners because, as an NGO, we are funded by donors, and sometimes we have to postpone payments to them. Quintagroup understood the situation and worked as a reliable partner even though we sometimes failed to pay on time, even with delays of several months.
They are not just expert software developers. They are innovative and feel passionate about public procurement. The team also suggests features to make it more user-friendly and more efficient.
Are there any areas they could improve?
They are sometimes too concerned about quality, more than we needed or requested. It is sometimes hard to get into deployment with certain components because of their QA. They occasionally postpone the release because they aren’t sure that all testing is complete, but generally, it is fine.
They have good leadership in the organization, but most of their knowledge is concentrated within that leadership. They need to increase the number of people who are fully aware of everything they do as it could cause issues if they continue to grow.
Do you have any advice for potential customers?
They are a reliable partner. They understand what needs to be done, and all tasks are clearly articulated to the team.