What outcomes or results can you share that demonstrate progress and/or success?
The impact of Quantum Mob’s work lies in measuring conversion rates. The efficient page loads, new designs, and improved user flow increased conversions from 3% to 4%. This increase was sustained on a weekly basis and is continuing to grow. The new designs have reduced bounce rates throughout the site and provided easier calls to action.
We have also been able to conserve resources due to the streamlined communication between content teams and vendors when updating content. Now, we have custom fields that manage all content. SEO improved throughout the site due to restructured pages and improved image tagging.
We never thought we’d get such great results so quickly. Quantum Mob definitely exceeded our expectations.
How effective was the project management?
We collaborated constantly through daily standups and weekly status reports. Quantum Mob utilized Jira to provide full visibility as the project progressed. This helped ensure that our business aligned with the project’s scope and priorities.
Quantum Mob was available on multiple channels, including Slack, Skype, email, phone, and Jira. We raised any concerns throughout the project, and Quantum Mob discussed contingency plans for any potential risks that could impact the site’s implementation.
What did you find most impressive about this company?
They adapt completely to any process, environment, or technology. Their unfamiliarity with the Shopify platform did not impair their ability to suggest effective integrations with data from our site.
Quantum Mob’s cross-functional team prioritizes consistent communication with clients. Whenever I had a concern, they were always available to walk me through the issue and provide a solution. Of course, our company provided strict processes to ensure we stuck to our plan.
Quantum Mob stood out to me because of their emphasis on end-user interactions, which should be the driving factor for all software implementations. They fully understand the reach of each new product or feature and are able to communicate this perspective accurately to clients. Whenever I had doubts about any insights provided by Quantum Mob, they always provided relevant data to support their position. In the end, everything worked out well.
What tips or recommendations do you have?
They could improve their resource flexibility. They have a strong in-house team and are growing rapidly, so they are constantly looking for more people. However, if I wanted to increase the velocity of a sprint, I’d appreciate having enough available resources to expedite development. Quantum Mob is seeking to address this issue. If we’d had more resources, we may have been able to complete the project more quickly. However, based on our deadlines, their timelines still met our constraints.