QPMSoft

Introduce your business and what you do there.

I’m the director of an open-source platform that provides information to the public about the organization, rules, and procedures of state institutions. The public can find information about the institution, contacts, location as well as draft their documents and locate a database of legislation.

What challenge were you trying to address with QPMSoft?

We needed help with custom development for our web platform.

What was the scope of their involvement?

They developed our open-source platform. It has internal IP telephony, a legislation database, and work done by other developers. Their team created the web portal, database, interface, authorization, and electronic signature. The software library was designed by other developers. All other basic software features were developed by them.

The project isn't finished because we have plans to add more functionality. Now, we mostly work on improving the database.

What is the team composition?

There was a team leader who organized the team as well as one lead software designer, one analytics specialist, a database person, 2-3 software designers, and a resource that wrote instructions.  

How did you come to work with QPMSoft?

Somebody from our team knew about them.

How much have you invested with them?

We spent about $100,000.

What is the status of this engagement?

We started working together in 2015 and finished it at the end of 2016.

What evidence can you share that demonstrates the impact of the engagement?

Their work was done quickly and well. Even the first version contained very few mistakes. For the first version, we presented it to the public within six months.

I recently contacted them to help with a new job relating to electronic judgments. We plan on using them for that too.

How did QPMSoft perform from a project management standpoint?

Project management was done well. We drafted requirements, but they led us from there. They proposed some technical features like electronic hearing and electronic signature, along with what technologies to use. They gave us technology choices that helped us save money.

What did you find most impressive about them?

They were responsible, working with us without holding our hand. Starting from technical requirements, they guided us toward the final product. That was good for us because most of our team doesn't have a lot of time to spend on the design of the system. They gave us the code and the intellectual property rights for the product at the final stage.

Are there any areas they could improve?

There’s nothing I’d have them improve.

Do you have any advice for potential customers?

It was comfortable working with them because of our flexible model. They took extra time testing because they wouldn’t receive the final payment until we received the finished product. If it was necessary to change something, they did it within our budget.

Please describe your company and your position there.

I'm the managing director of the company. We delivery home and heating appliances to our customers.

For what projects/services did your company hire QPMSoft, and what were your goals?

We have 2 applications that needed to be synched: one Field Service Management (Synchroteam) that manages our team field operations, and our accounting (Bexio). This was possible thru Web services using the published APIs for respective solutions.

How did you select this vendor and what were the deciding factors?

QPMSoft was the best communicating during the tendering process, asking the right questions. We felt very confident from the first minute that they will be able to carry out the task.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We did two milestone, first synching the background data (customers), then the quotes and invoices that were key to us.

How many people from the vendor's team worked with you, and what were their positions?

We only had contact with the manager.

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The tasks were carried professionally. We only had minors issues that were solved very rapidly by the vendor. We estimate an average of 1 hour per day gained in our admin process thanks to the API.

Describe their project management style, including communication tools and timeliness.

The communication is outstanding, receiving permanent information about the tasks, deadline.

What did you find most impressive or unique about this company?

The communication was outstanding.

Are there any areas for improvement or something they could have done differently?

No, everythin went very smoothly.