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Leading Independent Software Testing Company

5.0
4 reviews
Bronze
VERIFIED

QA Mentor is multi-awards winning a CMMI Level 3 SVC + SSD v1.3 appraised, ISO 27001:2013, ISO 9001:2015 and ISO 20000-1 certified leading software testing company headquartered in New York. With 256 global QA resources in 8 different countries offering more than 30 QA Testing Services and covering all time zones, QA Mentor is a global leader in Software Quality Assurance and Testing space.

Serving 260 clients from Fortune 500 to start ups in 28 countries, QA Mentor supports applications in 9 different industries. With unique products propositions from a crowdsourcing platform with a pool of 12,000 crowdsourced testers to a test management platform, unique and economical services offerings and QA education from e-learning and corporate training, QA Mentor continues its growth, expansion and footprint around the globe.

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$1,000+
 
< $25 / hr
 
250 - 999
 Founded
2010
Show all +
New York, NY
headquarters
  • 1441 Broadway, 3rd Floor,
    New York, NY 10018
    United States
    1-800-622-2602

Portfolio

Key clients: 

HSBC, Citi, Sterling, Morgan Stanley, AFEX, PCG, Experian,Jlan Mobile, GameCloud, Chefmod, Zyto, GrayHair, Hitit, Nicopanda, DivisionOf

Reviews

5.0
4 reviews
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Regression Testing for Hospitality Operations Platform

"Their flexible staffing model has been most valuable to us."

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5.0

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June 2018 - Ongoing
Project summary: 

QA Mentor, Inc. executes manual software regression tests with the aim of conserving the client's internal resources.

The Reviewer
 
51-200 Employees
 
New York
Shelley Rueger
VP of Quality, ALICE
 
Verified
The Review
Feedback summary: 

As a result of the team's services, the client has been able to reassign four members of their internal staff to other tasks. QA Mentor, Inc. has produced high-quality work without a single bug. The team is incredibly responsive and communicative.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

ALICE is a hospitality technology company based in New York City. Guests can use both the ALICE app and SMS on their smartphones to request services such as restaurant reservations, taxi accommodations, room service, maintenance work, and other items and services. Staff can use the ALICE app or web to service those requests. Shelley Rueger is Vice President of Quality at ALICE.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire QA Mentor, Inc.?

ALICE retained QA Mentor for execution of manual software regression tests.

What were your goals for this project?

Reduce the burden of execution of manual software regression tests on internal staff. Maintain quality of software releases.

SOLUTION

How did you select this vendor?

Several vendors were considered. QA Mentor was selected based on cost, quality of staff, and ability to provide a flexible staffing, pay as you use model.

Describe the project in detail.

Once QA Mentor was selected, ALICE and QA Mentor staff worked together to ensure that QA Mentor staff understood the tests as well as the product. During the first cycle, staff worked closely together. In subsequent cycles, QA Mentor has been mostly independent. When new test suites are added, a similar process occurs.

What was the team composition?

QA Mentor is able to provide a team that can accomplish the test cycle in our required time frame. Currently that is a team of 10.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We have been able to reassign 4 internal staff to other work. Quality of releases has been maintained. There have been no instances where a production bug could be traced back to a failure by the QA Mentor team.

How effective was the workflow between your team and theirs?

We have set up a shared Slack channel that allows for real time communication during execution. QA Mentor is always responsive in both that channel as well as to emails. We now have a QA Manager who is located in-country and she has been able to also meet with QA Mentor on site.

What did you find most impressive about this company?

Their flexible staffing model has been most valuable to us. Since we do not need staffing except during regression cycles, this works extremely well for us.

Are there any areas for improvement?

We are completely satisfied with our engagement with QA Mentor.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Web App Testing for Music Data Analytics Startup

"Their attention to detail and regression testing are impressive."

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jan. 2019 - Ongoing
Project summary: 

QA Mentor, Inc. is providing testing for a web application.

The Reviewer
 
1-10 Employees
 
Sunnyvale, California
Software Engineer, Music Data Analytics Startup
 
Verified
The Review
Feedback summary: 

Since QA Mentor, Inc.'s work, customers have reported fewer bugs and the pipeline for the deployment of features has been set in place. Executing smooth communication skills, they use tools such as Slack and Trello to make it more efficient.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Software Engineer at a music data analytics startup.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire QA Mentor, Inc.?

Testing the web application

What were your goals for this project?

Regression testing of existing features and testing new features to catch bugs before customers see them; alleviate responsibilities on the dev team.

SOLUTION

How did you select this vendor?

Connected through LinkedIn, had a call about the process and contract terms.

Describe the project in detail.

Product updates made known through emails and Slack. Using Trello for task management and bug tracking and triaging them through different stages. Communication over Slack for questions about the product.

What was the team composition?

1 black box tester

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

A number of bugs reported by customers has come down. A better pipeline for the deployment of features has been set in place.

How effective was the workflow between your team and theirs?

Smooth communication over Slack, Trello, and emails.

What did you find most impressive about this company?

Their attention to detail and regression testing are impressive.

Are there any areas for improvement?

None that I can think of at the moment.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

On Demand QA Services for Web Development Company

“The projects they’ve completed are vital to us.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Jan. 2018 - Ongoing
Project summary: 

QA Mentor, Inc. provides ongoing on-demand QA services, supplementing the internal resources of a testing team as needed. They work on both small and large projects, including websites and apps.

The Reviewer
 
51-200 Employees
 
Irvine, California
Domoniq Doby
QA Manager, Cie
 
Verified
The Review
Feedback summary: 

The results from the QA Mentor team are always excellent, providing deliverables that are integral to the company’s work. They follow instructions carefully and precisely, often exceeding expectations, and are impressively responsive in their communications.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

Cie creates websites and mobile apps for clients and startups.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire QA Mentor, Inc.?

We hired them to do on-demand QA as needed.

What were your goals for this project?

To receive good support for our QA needs when we need more resources.

SOLUTION

How did you select this vendor?

After doing some research, we found that QA Mentor had a great reputation and excellent rates.

Describe the project and the services they provided in detail.

Whenever we’re resource-starved, we ask them to assist with QA on different in-house projects. It can range from small- to large-scale projects, for both websites and mobile apps.

What was the team composition?

It can vary from just a developer and a QA resource to a whole team of many developers and QAs.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

All of their work has had a great impact on our business as a whole. The projects they’ve completed are vital to us.

How was project management arranged and how effective was it?

I try to make it simple by providing easy instructions for them, which they always follow and exceed my expectations.

What did you find most impressive about this company?

Their responsiveness impresses me the most.

Are there any areas for improvement?

As of now, they've been great. No complaints.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
    It's easy to work with them and they're very versatile.
  • 5.0 Cost
    Value / within estimates
    Cost is excellent and one of the main reasons we work with them.
  • 5.0 Quality
    Service & deliverables
    Great quality.
  • 5.0 NPS
    Willing to refer

QA and Key Testing for Legacy Planning Software

“I was blown away by their professionalism and organization.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
June - July 2018
Project summary: 

QA Mentor, Inc. provided software testing services, utilizing a detailed testing matrix to undertake thorough bug and functionality testing.

The Reviewer
 
1-10 Employees
 
Chicago, Illinois
Carol Roth
Founder, Future File
 
Verified
The Review
Feedback summary: 

The team was thorough, organized, and extremely dedicated throughout, providing daily updates and repeating testing on areas where bugs were found until they were all eliminated. The project management was smooth, with clear expectations set and managed.

The client submitted this review online.

BACKGROUND

Please describe your company and your position there.

I’m the owner of my company.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire QA Mentor, Inc.?

We needed thorough software testing across our legacy planning platform, including the online-generated keys.

What were your goals for this project?

To identify bugs in the software before its launch in the market.

SOLUTION

How did you select this vendor?

They were recommended to us and then we interviewed them.

Describe the project in detail.

They began by familiarizing themselves with our software, then provided a scope of work. They used a detailed testing matrix to do the work and gave us daily updates about areas that had passed testing and those which had bugs. Those areas and other functions were retested on an ongoing basis until all issues had been eliminated.

What was the team composition?

The team was cross-functional, including software developers and management.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

I wish every tech firm that I’ve worked with are as organized, professional, and thorough as them. From setting clear expectations to their reporting, they were a delight to work with. It’s been one of my best professional experiences and I’m incredibly particular in my demands.

How effective was the workflow between your team and theirs?

It was phenomenal.

What did you find most impressive about this company?

I was blown away by their professionalism and organization. I wish all vendors were like QA Mentor.

Are there any areas for improvement?

No.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer
Verification

Clutch verification provides an additional layer of data to help you make the right purchasing decsion of business services. Learn more

Verification Level
Bronze
VERIFIED
Business Entity
Business Entity Name
QA Mentor, Inc.
Status
Active
Jurisdiction of Formation
New York
ID
3997618
Date of Formation
Sep 20, 2010
Payment & Legal Filings
Bankruptcy
No
Tax Lien Filings
0
Judgement Filings
0
Collections Count
0
Source
Experian
Full Business Credit Report
Last Updated
Jan 15, 2020
Client Reviews
VERIFIED CLIENT REVIEWS
4
OVERALL REVIEW RATING
5.0
Source
Clutch
LAST UPDATED
April 3, 2020