Independent software testing company

QA Madness is an independent software testing company that was created by skilled pros who were (by the way, still are) totally crazy about their work and wanted to improve the quality not only of the software they test but the quality of the testing services in general.

We’re experts in eCommerce, web, mobile application and game testing. We use the best tools and processes that help to ensure the quality of any software product.

While working with our company, you will get services of highly qualified professionals working according to well-established processes. 

To get more insights on how we work, check some of our case studies: 

https://bit.ly/2SFCZSh

https://bit.ly/2NGqogZ

https://bit.ly/2NHMEHg

 

 

 

 
Undisclosed
 
< $25 / hr
 
50 - 249
 Founded
2008
Show all +
Vilnius, Lithuania
headquarters

Portfolio

Key clients: 

Above The Fray Design, Inc., Envision Group, DevPocket, Inc., Elgentos, MediaCT, Wezz E-Commerce.

Reviews

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Automated QA Testings for Magento Technical Solutions Co

"QA Madness was seriously professional."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Jul. 2019 - Aug. 2019
Project summary: 

QA Madness developed a test suite for a technical solutions company working with Magento. The team built integrated an automatic process into development to review new code submitted into a codebase.

The Reviewer
 
11 - 50 Employees
 
Italy
Alessandro Ronchi
COO, Bitbull Srl
 
Verified
The Review
Feedback summary: 

As a result of QA Madness’s efforts, bugs can be located and resolved in a testing environment. Listening actively, the team developed a solution that satisfied project expectations. A flexible partner, they established a lasting relationship that offers opportunities for future collaboration.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the COO of an agency that works primarily with Magento in the e-commerce industry. We provide solutions for merchants who want to build sales on their platforms.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QA Madness?

Primarily, we work on new features for platforms or integrations between systems. We wanted a partner to build QA capabilities into our development process to check for errors automatically when we deploy a new feature into a customer’s platform.

SOLUTION

What was the scope of their involvement?

First, we explained our need in Gherkin, describing different scenarios for the QA Madness team to test. From this kind of specification, QA Madness built an automatic process to check platform behaviors every time we submit new code into our codebase. Their team developed about 50 out of 70 test cases, which have become part of our development pipeline. They didn’t manage to complete all of the scenarios because we were developing the platform at the time. At the moment we deploy new code for a project, we have about 50 test cases running and telling us if something is broken. QA Madness developed the basis for our team to begin this kind of work internally.

What is the team composition?

We had a primary point of contact who worked on our project full-time. They also had another dedicated teammate, but we never worked with him because we didn’t need to escalate.

How did you come to work with QA Madness?

We met at Mage Titans Italy 2017, a Magento focused event organized by my company. At the time we met I understood that their work was something our company needed. It took us some time to establish a partnership because things don’t always move fast. We had to have the proper customer who we could build these kinds of test cases with and the budget for it. Some of our guys worked on a project with QA Madness for another contractor and were enthusiastic about their work, which gave us the opportunity to establish the partnership.

How much have you invested with them?

We spent €4,000 (approximately $4,400 USD) per month with QA Madness.

What is the status of this engagement?

We collaborated between July–September 2019. We’re not finishing this collaboration because of QA Madness. Rather, software testing is an internal skill that every teammate has to have. We need to create test cases by ourselves. There's a possibility of our working together again in the future.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The product was exactly what we expected and has been extremely helpful. QA Madness wrote and integrated a complete test suite. Whenever we change our codebase, their tests run to help us continuously find errors we may have introduced into a product. As a result of their efforts, we can locate a bug in the test environment, which prevents issues from entering production.

How did QA Madness perform from a project management standpoint?

At the beginning of the collaboration, we held a conference call when we presented our needs and QA Madness introduced their team. During the project, we communicated by email. We also used Slack, which was our primary mode of contact. A QA Madness test expert talked with our team every day for two months.

What did you find most impressive about them?

QA Madness was seriously professional. Their team didn’t have an issue with our decision to interrupt the partnership. They continued to finish their work. It was really impressive because their team didn’t ask us to work for another month. They listened to our needs and gave us the kind of work we expected. I would recommend them, 100%.

Are there any areas they could improve?

No, I’m very satisfied with their services.

Do you have any advice for potential customers?

Try them; QA Madness gives the opportunity to work with them without a contract that obliges a certain about of time. If you want to work with them for one month, you can to test the quality of results and the kind of care they have for their customers.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

QA Testing for Digital Marketing Agency

“They’ve always been very professional, prompt, and available when we needed them.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Oct. 2015 - Ongoing
Project summary: 

QA Madness tests enterprise websites intended for major industry players. They verify load times, link connections, and page features and functionalities.

The Reviewer
 
11-50 Employees
 
Manhattan Beach, California
Alex Mathias
VP, Isadora Agency
 
Verified
The Review
Feedback summary: 

The number of bugs or errors in final products has declined to nearly zero since hiring QA Madness. Their team is highly responsive and collaborates daily with multiple organizational departments in order to resolve issues.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of client service at Isadora Agency. We’ve been in operation for about 10 years, and we cater to global market leaders. Our primary products are enterprise-grade websites, although we’re a full-service creative agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QA Madness?

We needed a team to review our sites and ensure that every feature worked as intended.

SOLUTION

What was the scope of their involvement?

Once we have a site that’s been designed and developed, we bring them in on the end of the project to go through the entire site. They test out the navigation, features, and functionality.

What is the team composition?

We’ve worked with many people over the years, depending on the size of the project, but we have one dedicated account manager who we communicate with every day.

How did you come to work with QA Madness?

We wanted to find a team that was organized, experienced, and capable of doing a thorough job. I started the search online, and their website caught my eye. They also responded to my inquiry promptly, which led to our initial meeting and eventual partnership.

How much have you invested with them?

We spend between $15,000–$16,000 per year. At this point, the total is about $53,000–$56,000.

What is the status of this engagement?

We started working together in October 2015, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Thanks to their work, our final products have no bugs or other issues. Site features and functionalities run smoothly, links are connected properly, and pages load efficiently. Before hiring them, we ran into dysfunction with all of these things.

How did QA Madness perform from a project management standpoint?

We communicate daily, usually via Skype. They’re extremely responsive, not only to our team but also to other departments within our company. Most of the bugs they find are development-related, so they touch base with that team often.

What did you find most impressive about them?

They’ve always been very professional, prompt, and available when we needed them.  We’ve never had any issues or needed to go back and teach them how to meet our standards.

Are there any areas they could improve?

No, I think they’re doing a fantastic job.

Do you have any advice for potential customers?

If you have a specific process that you want them to be familiar with, be very transparent about what it is. They’ll deliver what you need as long as the communication is clear.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

QA Testing for Procurement Software Development Company

"For the past couple of years, we’ve had fewer bugs and happier customers as a result of their hard work."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
4.0
The Project
 
$50,000 to $199,999
 
Sept. 2013 - Ongoing
Project summary: 

During an extensive engagement, QA Madness has performed manual and automated testing on a software product. Over time, they’ve assessed multiple applications and implemented a more rigorous testing method.

The Reviewer
 
11-50 Employees
 
Cleveland, Ohio
Karen Bare
Vice President of SaaS Operations, BuyerQuest
 
Verified
The Review
Feedback summary: 

QA Madness succeeds in providing thorough testing practices and ensuring product quality. The team is dedicated to understanding the complexities of the software and training new testers to maintain a high level of competency. They are flexible to changes in client processes and workflows.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the vice president of SaaS operations at BuyerQuest. We make procurement software that brings the e-commerce shopping experience to enterprise clients.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QA Madness?

When we started our company, we didn’t have any developers or manual testing teammates. We sought a contractor that could provide that expertise right away, so we hired QA Madness to conduct the testing of our product.

SOLUTION

What was the scope of their involvement?

Once our developers finish their piece of a new release, those pieces are represented as individual tickets in our project management platform. Members of the QA Madness team test each piece to make sure it works. Once all the tickets are processed, they test the entire application to make sure they all work together.

In the past, we’ve had more applications that were all manually tested. Now, we have just one application that applies to all of our clients, and we’ve implemented an automated testing program as well.

What is the team composition?

We currently work with a project manager and six testers.

How did you come to work with QA Madness?

I joined after we hired them, so I’m unsure of the decision-making process. We’ve continued to use them because we want testers that are dedicated to understanding our application and making the quality of our product be at the level we need.

How much have you invested with them?

We’ve spent between $50,000–$200,000 so far.

What is the status of this engagement?

Our engagement began in September 2013 and remains ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

They probably process 250 tickets per month as they make sure that our product is functional. With their help, our QA process has become more rigorous over time. For the past couple of years, we’ve had fewer bugs and happier customers as a result of their hard work.

How did QA Madness perform from a project management standpoint?

We depend on them daily. Since we’re a small company, our business processes and our software development workflow have evolved over time, and QA Madness has been receptive to those changes. They’ve grown along with us. They’ve worked late and worked on holidays and weekends to meet our needs, so we’re very appreciative of their flexibility.

What did you find most impressive about them?

Their willingness and ability to understand our product is the most notable thing. Our software product has a lot of details and complexities, but QA Madness is committed to mastering them all. They’re basically the experts of our company, and they represent the body of knowledge about our product. They train new people to understand our project before they come on as testers.

Are there any areas they could improve?

As our company has grown, we’ve come to need more testers, but that can be a difficult initiative given the challenges our software presents. QA Madness can’t be blamed for that—it’s just difficult to find testers that can handle the work. We’d like to have one more tester at the moment, but it takes a while to find them.

Do you have any advice for potential customers?

I’d advise future clients to be patient as QA Madness assembles the best possible team to meet their needs.

4.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 4.0 NPS
    Willing to refer

QA Testing for Magento Development Shop

"QA Madness provides hardworking testers that make clients happy."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
July 2014 - Ongoing
Project summary: 

QA Madness delivers various quality assurance testing services. The team tested Magneto e-commerce development projects. The services are ongoing.

The Reviewer
 
11-50 Employees
 
United States
Project Manager, Rocket Web Inc.
 
Verified
The Review
Feedback summary: 

QA Madness offers exceptional testing services. They are efficient and organized. Their team works rapidly, sticking to any schedule and dedicated to meeting their clients’ goals. QA Madness becomes part of the team while they are working with companies.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m a project manager at a Magneto development company. We build Magneto e-commerce projects for clients. I oversee all the work and organize the resources for each project within the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QA Madness?

We hired QA Madness to do QA testing on our projects. We wanted to offer our clients the best quality.

SOLUTION

What was the scope of their involvement?

Depending on the workload, we request the number of testers we need and then assign them to specific projects. Their team receives tickets in Jira and information in Confluence about the process, which includes what we need to test. Our company creates various e-commerce shops. QA Madness's work is organized daily, depending on priority.

What is the team composition?

In the last two years, we’ve worked with an average of two to three testers.

How did you come to work with QA Madness?

QA Madness was working with the company before I started with them.

What is the status of this engagement?

We started working with QA Madness in July 2014, and the collaboration is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their team does an excellent job finding problems. QA Madness provides hardworking testers that make clients happy. They work long hours to keep up with tight schedules. QA Madness is extremely involved in the company. They’re dedicated to working hard to please our clients.

How did QA Madness perform from a project management standpoint?

Depending on the type of project, we plan sprints and other workflows. Other than Jira for the tickets, we use Slack for general communication.

What did you find most impressive about them?

Our companies are working toward the same goal: making our clients happy. I appreciate the level of quality QA Madness strives for in their work. I’ve been delighted with this engagement.

Are there any areas they could improve?

There are small areas of improvement, but they’re near perfection. That’s hard to achieve.

Do you have any advice for potential customers?

When you receive a new team member or outside help, provide enough background and instruction for the project. Every client has different expectations, and it’s only fair to give that information to the vendor.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    I have no complaints.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

QA Testing for Independent Digital Transformation Agency

“Additional clients sought us out based on the projects we completed with QA Madness.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Jan. 2017 - Ongoing
Project summary: 

QA Madness came onboard for mutually productive knowledge sharing around QA testing. They support a variety of projects with end-to-end QA expertise throughout design, development, and implementation.

The Reviewer
 
51-200 Employees
 
Sydney, Australia
Veacheslav Pantykin
Head of QA, eWave Commerce
 
Verified
The Review
Feedback summary: 

Based on the typical exit criteria, QA Madness ensures flawless results with all the projects they deliver collaboratively. Their stellar reputation and synergistic dynamic helped secure new business and accounts, driving revenue up consistently. The client recommends this reliable team highly. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of strategic partnership and QA department at eWave Commerce, a digital transformation agency.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QA Madness?

Our company sometimes has busy periods where we experience an increased demand for resources.

SOLUTION

What was the scope of their involvement?

We hired QA knowledge for knowledge sharing related to QA. During our mutually beneficial partnership, we worked on multiple external projects. Their team supports us significantly with QA-oriented tasks. They helped us initiate the project, including estimations, finalizing the budget, and measuring the number of hours that applied exactly to each part of the job. 

QA Madness provides expertise in key domain areas we request, including the Magento CMS platform we use. To a degree, they’ve offered knowledge of additional frameworks. Along with design and execution, they're also involved in the planning phase.

We build products together from scratch, starting from design and development through execution and release. During the initial planning stages, we analyze the requirements and documentation. We go through a set system to improve integrations with third-party systems. 

When any new clients join us, we take a module-based approach to consider which extensions to use for Magento functionalities. QA Madness supports the entire cycle, including UAT scenarios, qualifications, and technical advice for our clients. 

What is the team composition? 

We started with a team of 2–3. During a peak period, we worked with seven people from QA Madness.

Whenever we request help, they provide whatever number of resources we need. All of the teammates are of high quality, ranging from mid- to senior level. They've never assigned us junior-level resources.

How did you come to work with QA Madness?

One firm that split into two companies, one of which was QA Madness. We worked with the original, larger business, so we had a long-term partnership and personal contacts. I knew the director through a mutual contact, so I reached out to ask them to help us with our projects.  

How much have you invested with them?

We spend $10,000-$15,000 per month.

What is the status of this engagement?

We started working together in January 2017, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The exit criteria usually indicate zero issues with our projects. QA Madness has never missed a single major part of any of the different challenges we’ve undertaken together. They’ve helped us gain additional clients based on how good of a job we did together. 

Clients often ask one another about service providers. QA Madness has a great reputation, so our partnership has helped us increase our revenue. Additional clients have sought us out based on the projects we’ve completed with QA Madness.

How did QA Madness perform from a project management standpoint?

We haven’t needed any dedicated project management resources from QA Madness because our internal project manager and QA lead both control the project and manage their team. A point person from our side delegates the tasks. They usually know what to do and how to do it.

What did you find most impressive about them?

Whenever we request additional help, we can always count on QA Madness to provide the proper resources on time.

Are there any areas they could improve?

No.

Do you have any advice for potential customers?

I highly recommend QA Madness to anyone who asks me for advice about forming a new partnership.

5.0
Overall Score We have very productive communication between our two teams.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
    We couldn’t find a better solution if we tried.
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Functional Testing for Software Company

"Customers know what they’re getting with QA Madness."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Mar. 2018 - Ongoing
Project summary: 

QA Madness delivers functional testing services. The team created plans to test web-based browsers. They will begin providing automated testing services shortly.

The Reviewer
 
11-50 Employees
 
Irvine, CA
CTO, Tech Startup
 
Verified
The Review
Feedback summary: 

QA Madness’ work has been efficient and beneficial to the business. Their team is hardworking and professional. Their smooth workflow supplemented their professional management style. Customers can expect a skilled company that delivers a responsive service.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CTO at a legal tech software company that develops software for automating litigation services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QA Madness?

As a startup, we were developing a majority of our processes and identifying our needs in the software development lifecycle. One of those needs was on the QA side.

SOLUTION

What was the scope of their involvement?

We primarily use QA Madness for functional testing. First, we provide their team with documentation regarding the system from a user perspective. We give them training materials to familiarize them with the system. Their team ran through different scenarios and compiled a test plan. We then decided on parameters for the test plan and proceeded with the execution of that on a manual browser-based system regularly.  QA Madness tests various web browser types, from IE11 to Google Chrome.

What is the team composition?

A lead coordinates the work and assigns a QA engineer that we interact with directly.

How did you come to work with QA Madness?

I engaged with QA Madness at a software agency I previously worked at. We created different software products and used their team for mobile, web, AR, and more. I believe we initially found them on Clutch. We enjoyed QA Madness’ professionalism, attentiveness, and reasonable cost.

How much have you invested with them?

We’ve spent between $10,000–$20,000.

What is the status of this engagement?

We started working with QA Madness in March 2018, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Their team has identified a couple hundred issues. I’ve been extremely impressed with their diligence and responsiveness across the board. QA Madness is excellent to work with. When the next version of our product is released, we plan on using their automated testing services as well.

How did QA Madness perform from a project management standpoint?

The organization between the engineers and their team leader is seamless. If there are any issues the specific QA tester can’t handle, we direct our interaction to the lead. They provide an issue list that reports each particular browser type and steps to recreate.

What did you find most impressive about them?

I appreciate their professionalism. Their team is also extremely responsive. Customers know what they’re getting with QA Madness.

Are there any areas they could improve?

QA Madness could make more of an effort to proactively schedule time for our company. Their popularity has increased since we first started engaging with them.

Do you have any advice for potential customers?

Trust them. QA Madness is an outstanding company.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

QA Testing for E-Commerce Dev Company

"They’ve proven to be capable communicators and talented testers."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
May 2017 - Ongoing
Project summary: 

QA Madness provides various sorts of QA testing for third-party clients of an IT company. Projects include integration and operating system tests for products utilizing Shopify Plus and other applications.

The Reviewer
 
1-10 Employees
 
Toronto, Canada
Director of E-commerce, IT Company
 
Verified
The Review
Feedback summary: 

QA Madness features a staff of capable and reliable product testers that succeed in identifying errors before delivery. The team is communicative and professional. They consistently meet deadlines and deliver on their promises.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I am the director of e-commerce at an IT company. We help small- to medium-sized companies sell online by providing them with technology and development services.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QA Madness?

We work with QA Madness to augment our current staff by providing QA testing for several of our clients.

SOLUTION

What was the scope of their involvement?

Generally, QA Madness conducts product tests, integration tests, and operating system tests for our clients’ products that utilize Shopify Plus. For our most recent project, QA Madness ran the frontend testing to compare design functionality, and they evaluated the integration with third-party applications.

What is the team composition?

For our latest project, we worked with three testers, but the team size varies depending on the requirements of the engagement.

How did you come to work with QA Testing?

They reached out to us at a convenient time. We quickly learned that they had positive reviews and that they communicate well in English.

How much have you invested with them?

To this point, we’ve spent between $10,000–$50,000.

What is the status of this engagement?

We began working together in March 2017, and our engagement is ongoing as necessary.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

By and large, we’re confident that all of our QA testing is done correctly, and our customers have been very happy. QA Madness does well to catch all defects during their process.

How did QA Madness perform from a project management standpoint?

Our team handled all of the project management tasks. We communicated daily with the resources directly. We receive thorough final reports that we can then share with clients. QA Madness meets the timelines they set for themselves.

What did you find most impressive about them?

They’re very professional, and they deliver what they promise. They’ve proven to be capable communicators and talented testers.

Are there any areas they could improve?

We received inaccurate estimates early on in our relationship, but that has since been addressed.

Do you have any advice for potential customers?

It is valuable to provide as much detail as possible about the project so that they can understand the scope and determine what they are testing for.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

QA Testing for Trade Show Display Manufacturer

"The results prove that we’re getting better initial testing done."

Quality: 
5.0
Schedule: 
4.5
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Sept. 2018 - Ongoing
Project summary: 

QA Madness tests usability, bugs, and performance for a Magneto 1 website. The team executes daily quality assurance based on a weekly schedule for 100–300 tickets.

The Reviewer
 
11-50 Employees
 
Cerritos, CA
Head of Development, Display Manufacturer
 
Verified
The Review
Feedback summary: 

The team’s quick turnarounds have helped lower rework rates and improve in-house efficiency. Their comprehensive approach yields precise workflows, accurate results, and high-quality service. Customers can expect to work with a proactive and highly skilled team.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the head of development for a display manufacturer.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QA Madness?

We needed QA testing for our online properties including an e-commerce website.

SOLUTION

What was the scope of their involvement?

The e-commerce site runs on a LAMP stack with a Magento 1 install. We use Linux Apache, MySQL, and PHP. QA Madness does the following types of testing: usability, UI/UX, regression, performance, and bug.

We use a weekly schedule to coordinate daily tests. First, the team ensures the stories are correct and then logs feedback or defects. The team then uses screen grabs when appropriate before moving on to the next step—whether that’s reassigning the original resource or raising the status to the project manager.

What is the team composition?

The QA tester is our main point of contact. But we also worked with an account manager and the head of sales. Since we’ve worked with QA Madness on other projects in the last five years, I know most people on the team at this point.

How did you come to work with QA Madness?

I hired QA Madness as our QA partner five years ago. I had worked with six QA vendors and they were the most professional team. Their service was high quality as well.

How much have you invested with them?

We’ve spent between $10,000–$15,000.

What is the status of this engagement?

We started working together in September 2018 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The turnaround for ticket times for QA results is under three days, which is excellent given the features’ complexity. Likewise, our bounce rate has decreased and our rework rates dropped 30% since the project began. The results prove that we’re getting better initial testing done. As a result, I no longer have to do testing myself.

How did QA Madness perform from a project management standpoint?

Our volume of tickets—between 100–300 per week—requires QA Madness to follow exact testing workflows, and that is where they excel. The case managers and our QA tester are excellent. QA Madness manages testing with a ticketing and tasking system, which we augment with communication via Slack. Our team assigns tickets to the QA tester. We add feedback to the ticket. The team then executes the standard testing workflow correctly and accurately.

What did you find most impressive about them?

QA Madness proactively tests on our use cases and then tests around what is native and nonnative to that platform. That advanced skill level is immeasurably helpful because it demonstrates the level of understanding we need from a vendor.

Are there any areas they could improve?

No, I don’t have criticisms at the moment. Although I’ve engaged other testing teams since hiring QA Madness, I still prefer to work with the team.

Do you have any advice for potential customers?

Success depends not just on the QA tester, but on the client’s ability to write documentation and communicate clearly. I also do consulting and have seen QA testers unable to provide quality results due to weak internal documentation. In those cases, the testers could not understand what they were testing against because incorrect documentation created confusion.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

QA Testing for Magento Solution Specialist

"They are highly skilled and diligent at identifying issues."

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Aug. 2014 - Ongoing
Project summary: 

QA Madness provides ongoing QA testing for an e-commerce development firm. They’ve integrated with an agile Scrum process, running UI comparison tests along with log tests on internal server capabilities.

The Reviewer
 
11-50 Employees
 
The Netherlands
Caspar Hardholt
CEO & Founder, MediaCT
 
Verified
The Review
Feedback summary: 

The team’s diligence and enthusiasm for fixing issues has improved the functionality of websites. They have adapted to in-house work processes in order to assist directly with project management. Positive feedback from customers has focused on the team’s expertise.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO and founder of MediaCT, an e-commerce development firm. We develop and maintain e-commerce sites for retailers.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QA Madness?

We wanted to outsource QA testing to improve deliverables for our clients.

SOLUTION

What was the scope of their involvement?

Their testers are integrated within our agile Scrum methodology. A QA Madness tester is part of each of our eight-member development teams. They test every feature we develop and run log tests on our server capabilities based on their own scripts, which simulate a high-traffic environment. Their functional testing includes UI comparisons to see if the interface matches our designs.

What is the team composition?

We regularly work with 4–5 people.

How did you come to work with QA Madness?

They approached us by either LinkedIn or email, and I appreciated their directness. I liked the idea of getting outside expertise because it’s more objective.

How much have you invested with them?

We have spent between €125,000—150,000 (approximately $142,000—$171,000 USD).

What is the status of this engagement?

We started working together in August 2014, and the work is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We have received positive feedback from clients due to the team’s eagerness to identify and fix issues. At one point, QA Madness found an obscure issue within a web browser that prevented the customer from adding a product to the basket.

How did QA Madness perform from a project management standpoint?

We contact the managers through Slack and Jira. We’ve already integrated the testers into our processes and include them in our standups and daily meetings.

What did you find most impressive about them?

They are highly skilled and diligent at identifying issues, which we’re not very good at. They’ve also adapted to our processes.

Are there any areas they could improve?

No, we’re highly satisfied.

Do you have any advice for potential customers?

Clients should approach the work as a collaboration and involve QA Madness as much as possible.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Manual Testing for E-Commerce Solutions Company

"QA Madness has excellent communication. They have never missed a deadline or misunderstood our instructions."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Sept. 2017 - Ongoing
Project summary: 

QA Madness performs manual testing for e-commerce platforms built in Magento. They ensure that the final product meets design specifications and lacks bugs.

The Reviewer
 
1-10 Employees
 
Amsterdam, Netherlands
Jordi Dekker
Co-Founder, Wezz E-Commerce
 
Verified
The Review
Feedback summary: 

Their efforts significantly reduce the number of bugs and issues in each final product. The team also had improved internal processes to streamline sprint productivity. They perform high-quality testing on time and effectively communicate throughout all projects they complete.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the co-founder of Wezz e-Commerce. We build e-commerce platforms and webshops in Magento.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with QA Madness?

We design e-commerce platforms for clients and then outsource the implementation to outside developers. We used to do testing in-house, but the process resulted in less than rigorous results, so we decided to outsource the work. We engaged QA Madness to ensure that every final product meets our design specifications and lacks any bugs or issues before launch.

SOLUTION

What was the scope of their involvement?

The first project was a testing pilot. We had a webshop that needed testing for bugs and issues. We gave QA Madness the requirements, and they performed manual testing. The team had experience working and testing in Magento, so they already had a list of features to check with critical path testing. Their results impressed us, so we decided to intensify our cooperation. QA Madness now performs work for us on a project-by-project basis. They are also working weekly to complete long-term internal projects, such as improving our testing processes.

What is the team composition?

We kept in touch with one person who manages the project and oversees their testers. Their testers update their progress using a shared Jira account.

How did you come to work with QA Madness?

After an online search and a few conversations, we narrowed down potential testing partners to three companies, including QA Madness. The QA Madness team demonstrated a high degree of flexibility; they were willing to accommodate our workflow without getting bogged down in their internal processes.

What is the status of this engagement?

We started working together in September 2017 and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

While we lack exact figures, QA Madness has significantly reduced the number of bugs and issues in our final products. They’ve also improved our internal processes. For example, we’re completing a project in two weekly sprints for one client; QA Madness integrated testing into the sprints, which has helped us do better work with fewer bugs. Also, they take a hands-on approach and will pitch in without hesitation.

How did QA Madness perform from a project management standpoint?

They’re willing to use whatever system is most convenient to us. We use Jira to log their work and stay updated on their progress. We also use Slack for quick communication. 

What did you find most impressive about them?

QA Madness has excellent communication. They have never missed a deadline or misunderstood our instructions. They are highly responsive and flexible, which has made our collaboration seamless.

Are there any areas they could improve?

No, we’re highly satisfied with their work.

Any advice for potential customers?

QA Madness has in-depth knowledge and valuable expertise in the field of testing. Listen to their advice before telling their team what to do.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer