Could you share any evidence that would demonstrate the productivity, quality of work, or impact of the engagement?
We get a lot of positive feedback. The end-users seem to be really happy with it. We get visits from people repeatedly, not even necessarily to shop but to see what’s new and fresh.
We have a website that has absolutely doubled in volume. I’m not going to get into metrics and specifics, but it’s making a lot of money and doing really well.
Pyxl brought their talents to the table. They’ve got offices in different locations, so they’ve got a wide knowledge base that they can lean on if they need to. They had the resources to handle an operation our size, which was great.
How did Pyxl perform from a project management standpoint?
They’re great and extremely responsive. They have a team of people that I am familiar enough with at this point where I can have them start small projects, and I don’t even feel like I have to manage it. They do a very good job of responding to the needs of a project promptly, executing things on reasonable deadlines, and meeting all the milestones in the project to my expectations.
What did you find most impressive about Pyxl?
They’re a really good group of happy people who clearly enjoy what they do. They have a fantastic work environment, and it shows. They care about what they do and about their clients. I don’t ever feel like I’m being ignored.
As far as the technological scope, when it comes to Magento, especially for an agency their size, they’ve done a good job with it. It’s difficult to find an agency based in the US that’s responsive and understands how to make a site do what it’s supposed to do. I think they’re just fantastic.
Are there any areas Pyxl could improve?
It’s hard to find a complaint. They make the whole process seamless, down to the way they send over proposals in an easy, clear, digitally signable way. It’s nice. I don’t have any issues at all.