Pyxis

BACKGROUND

Please describe your company and position.

I am the Innovation Manager of Office Depot

Describe what your company does in a single sentence.

Office Depot de México, stands as a leading retailer of office supplies, technology, and furniture in Mexico and Latin America. Operating over 250 stores across the country, the company caters to a diverse clientele ranging from students and home office workers to large corporate accounts through its robust omnichannel platform and specialized distribution centers. Beyond its extensive catalog of international brands, it distinguishes itself with a strong logistics network, high-volume copy and print centers, and exclusive private labels, maintaining a dominant position in the Mexican retail market.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pyxis to accomplish?

• B2B platform implementation
• Process optimization within the digital transformation area for e-commerce platform development.

SOLUTION

How did you find Pyxis?

Referral

Why did you select Pyxis over others?

• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Pyxis were assigned to this project?

10-20

Describe the scope of work in detail. Please include a summary of key deliverables.

Over a two-year period, an evolutionary development cell was implemented and managed, focusing on the strengthening and scalability of a B2B platform. The team operated under agile methodologies, prioritizing system stability and continuous adaptation to the needs of the wholesale market.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Work progress was measured through deliverables in three-week sprints, during which various evolutionary features required by the business were launched. Each Go-Live was preceded by QA and UAT processes to ensure the highest quality of the delivered products.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management was carried out by Pyxis personnel and supervised by Office Depot's internal management roles. Deliverables were provided according to the previously defined schedule, which consisted of a general backlog of requirements addressed in sequential phases.

What was your primary form of communication with Pyxis?

Virtual Meeting

What did you find most impressive or unique about this company?

What stood out most to Office Depot regarding Pyxis was their deep expertise in the platform and a business vision that complemented and enhanced every required development. Additionally, their methodology was key, as they actively supported us in permeating these best practices throughout our internal team.

Are there any areas for improvement or something Pyxis could have done differently?

An opportunity for improvement for Pyxis would be to further align their schedules with those of their clients, seeking a closer fit with the local work culture to allow for greater flexibility during critical moments. Additionally, a point to consider is the competitiveness of their rates, as their current pricing is perceived as high for the region.

BACKGROUND

Please describe your company and position.

I am the Product Owner of Flexi

Describe what your company does in a single sentence.

Flexi is a renowned Mexican footwear brand founded in 1935 in León, Guanajuato, distinguished for manufacturing comfortable, durable, and contemporary shoes using high-quality leather. It is one of the leading footwear manufacturers in Mexico, with over 500 stores and an international presence.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pyxis to accomplish?

• Build the Flexi MX, Flexi USA, Quirelli, and Capa de Ozono stores within SAP Commerce.
• The stores must be built using headless technology and a multi-site architecture.

SOLUTION

How did you find Pyxis?

Referral

Why did you select Pyxis over others?

• Referred to me
• Company values aligned

How many teammates from Pyxis were assigned to this project?

14

Describe the scope of work in detail. Please include a summary of key deliverables.

The project scope focuses on the comprehensive implementation of four storefronts (Flexi MX, Flexi USA, Quirelli, and Capa de Ozono) under a multi-site and headless architecture on SAP Commerce. This approach ensures the total decoupling of the front-end to maximize the aesthetic flexibility of each brand, while centralizing business logic within a single, robust instance. The scope includes the configuration of region-specific catalogs, the integration of international payment gateways, and service orchestration through a composable architecture, ensuring a technological transition free of technical debt and aligned with SAP's Clean Core standards.

Key deliverables consist of the four production stores operating under the headless model, along with technical documentation for the multi-site architecture and Backoffice configuration manuals. A digital ecosystem validated through an SAP Assessment will be delivered, guaranteeing the system's stability, security, and scalability. Finally, optimized source code, executed regression test plans, and a deployment protocol ensuring a zero-rollback launch will be provided, meeting the quality standards and fixed deadlines agreed upon for the Flexi brands.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

To measure the fulfillment of the scope, objectives were evaluated through a technical and operational validation framework based on three fundamental pillars: architecture certification via an SAP Assessment (ensuring compliance with Clean Core standards), the successful execution of regression testing with a zero critical error rate, and the production deployment of all four stores under the headless model with zero rollbacks. Furthermore, schedule adherence was measured by meeting milestones on the agreed fixed dates, validating that the multi-site architecture allowed for each brand's aesthetic autonomy without compromising the integrity of the centralized business logic.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management provided by Pyxis was pivotal to our success, centered on weekly status updates that ensured full transparency. The team was proactive in identifying latent risks and providing clear mitigation strategies. Furthermore, their continuous feedback helped us optimize our internal processes. A key factor was our team's strict adherence to Pyxis's methodology, which was instrumental in streamlining our timelines and maximizing Project efficiency.

What was your primary form of communication with Pyxis?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

What we value most about our partnership with Pyxis is their technical expertise and mastery of the technology, which provided us with confidence at every stage. However, what truly set them apart was their unwavering commitment and exemplary professional ethics, consistently demonstrating empathy and a positive attitude when facing various challenges. This combination of human touch and technical rigor resulted in a superior quality of deliverables, exceeding our expectations and solidifying Pyxis as a fundamental strategic partner.

Are there any areas for improvement or something Pyxis could have done differently?

As a minor observation for continuous improvement, we noted that the time zone difference with the teams based in Uruguay presented an occasional logistical challenge, primarily regarding meeting schedules. While this did not impact the achievement of technical milestones or project timelines, it did at times limit the overlapping windows for collaborative sessions.

BACKGROUND

Please describe your company and position.

I am a PMO manager at Grupo Gigante

Describe what your company does in a single sentence.

Grupo Gigante is a prominent Mexican conglomerate that, following its 2007 transition, has established itself as a leader in the real estate, restaurant, and retail sectors.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pyxis to accomplish?

• Upgrade our e-commerce platform to the latest version
• It was required that no rollbacks occur due to errors
• On-time delivery (non-negotiable), adhering to quality and standards

SOLUTION

How did you find Pyxis?

Referral

Why did you select Pyxis over others?

• Referred to me
• Company values aligned

How many teammates from Pyxis were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

The scope of this upgrade focuses on the technical and functional migration of SAP Commerce Cloud from version 1905 to 2211, under the Continuous Commerce model. The process involves a critical transition of the infrastructure and the software core, addressing the architecture update based on Spring 5, the migration of compatible databases, and the decoupling of components using SAP Commerce Cloud, composable storefront (Spartacus). This includes a comprehensive review of custom extensions to ensure compatibility with the 2211 standard, as well as the reconfiguration of integrations via SAP Cloud Integration to guarantee operational continuity without data los.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Outcome: We achieved a successful deployment with no rollbacks required, meeting the 'zero critical errors' requirement during the launch window.
• Measurable Data: 100% system availability during go-live and zero Severity 1 incidents within the first 48 hours.
• The project successfully adhered to all SAP-driven standards, as confirmed by an official SAP assessment conducted to ensure full compliance and alignment with the platform’s best practices.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The provider demonstrated impeccable performance throughout the management of the IT project, consistently maintaining an exceptional level of professionalism, commitment, and quality. Their ability to anticipate risks, propose effective technical solutions, and adapt quickly to changes ensured that all deliverables were completed on time and to specification. Additionally, their clear communication, timely follow‑up, and collaborative approach strengthened the team’s trust and contributed directly to the project’s success.

What was your primary form of communication with Pyxis?

• In-Person Meeting
• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Throughout the project, Pyxis demonstrated exceptional commitment and precision, delivering every milestone on time and in full, exactly as outlined at the project's inception. We particularly highlight their superlative technical expertise, which was instrumental to the migration's success, as well as their complete transparency in reporting risks and challenges. This honesty enabled agile decision-making and reinforced mutual trust at every stage of the process.

Are there any areas for improvement or something Pyxis could have done differently?

However, we identified clear opportunities for improvement within the legal and financial workflows. The management of contractual matters and payment processes was not as fluid as expected, leading to some administrative friction. Streamlining these formalization and response times will be essential to ensure more agile collaborations in the future.

BACKGROUND

Please describe your company and your position there.

I'm the CIO of an international direct sales company with operations in 60 countries around the world.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pyxis, and what were your goals?

We hired Pyxis team to support our SAP commerce implementation. Pyxis CX team worked hand in hand with 2 other vendor companies to implement an MVP based on SAP Commerce + Spartcaus. Our goal was to assemble an agile and fast-functioning team comprised of several vendors that would work together as one team using agile methodologies.

SOLUTION

How did you select this vendor and what were the deciding factors?

We had several conversations with the Pyxis team and all of them were structured, well-prepared, and thought through. They always stuck to their commitments and that made a difference. The Pyxis team was also very transparent in their approach to partnership, long-term goals, and ways of working together. That was a deciding factor for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

SAP Commerce Platform. We also had several conversations about possibility of introducing Emarsys.

How many people from the vendor's team worked with you, and what were their positions?

We hired 4 Engineers from Pyxis:

• Back-end lead
• Back-end dev
• Front-end dev
• Full-stack dev

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Pyxis team allowed us to deliver on the planned scope, we rolled out the MVP.

Describe their project management style, including communication tools and timeliness.

The team adapted to our project procedures being full flexible with that, using our communication tools (slack) and the roadmap defined by Kyani.

What did you find most impressive or unique about this company?

Transparency, speed and quality. They work very fast and deliver on their promises.

Are there any areas for improvement or something they could have done differently?

We held monthly Steering committee calls which allowed us to provide continuous feedback introduce improvements quickly and easily. So we never waited for any risk to turn into a serious issue and those were addressed together and timely.

BACKGROUND

Please describe your company and your position there.

I was the Comercial innovation manager, responsible to develop new opportunities to be in touch with our customers, but having additional information to generate insights to the commercial area. The company is Coca Cola FEMSA, the biggest bottler in the Coca-Cola System

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pyxis, and what were your goals?

Was created a specific APP for the customers (mom & pop stores) with image recognition to review the cooler, which products are there, sodas or not, our brand or other and even in the right place. Sending a suggested order to replenish the products and an alert for the sales guy.

SOLUTION

How did you select this vendor and what were the deciding factors?

The first approach was redirected by SAP as a good and confident partner. But when was possible to select other partner or evaluate the performance, was a direct selection, because the performance was outstanding, so we only extend the partnership with Pyxis without evaluation or RFP process.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

The main scope was create this bi-directional platform to have interaction between the bottler (Coca-Cola FEMSA) and the customers (mom&pops stores). This includes a web platform, integration with SAP ECC, creation of an Android & iOS APP, and the TensorFlow training algorithm for the image recognition.

How many people from the vendor's team worked with you, and what were their positions?

Was SAP and Pyxis as Front and Back End. Telcel as a Carrier and internal employees to create this result

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After this process, we tried to improve our mom&pop execution store. Increasing our Nielsen qualification. But what we really obtained, was a digital tool decentralized and 24/7 open space to interact with our customers, representing 4.3% increase sales in the traditional market.

Describe their project management style, including communication tools and timeliness.

Was a agile project, structured in 3 different releases. The first release was in 6 months, the other releases were developed in 3 months each. In general terms was a 1-year project. Part time executed in Mexico, development was mainly in Colombia and Uruguay.

What did you find most impressive or unique about this company?

They were business-oriented. They didn't just focus on the project but also tried to help the company. The effectiveness of the recommendations, this is only generated by the deep knowledge. And transparency, during the negotiation and even the project execution.

Are there any areas for improvement or something they could have done differently?

In that moment, will be easier if they have local offices to receive local invoice (in Mexico)

BACKGROUND

Please describe your company and your position there.

I was the E-Commerce product owner at a direct sales beauty company. We sell cosmetics through a network of more than 800,000 beauty consultants in Latam.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pyxis, and what were your goals?

With more than 50 years in the market, we had the challenge to redesign the direct sales model using digitalization to adapt to a new profile of our beauty consultants (younger and more digital savvy) and the COVID-19 context where selling door to door became a problem for them.

We decided to build them a B2B2C platform, where each of them would have their own online store and could sell to their customers, receiving a commission of their sales. Our goal was to migrate and increase our sales through this new channel.

SOLUTION

How did you select this vendor and what were the deciding factors?

We already worked with Pyxis for the B2C e.commerce platform three years before. They not only proved quality in their developments but also were deeply familiar with the business model, which made easier the onboarding stage of the project.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had a design week with a team of Pyxis where we align the project scope and the main features to be developed. From there, we started working pretty quickly and achieve an MVP in less than two months. It was developed in SAP Commerce and the main product features were: a unique link for each consultant with three brands e-commerce, where the consumers could navigate and shop, a payment gateway, a split commission system linked to Mercado Pago, and a connection with all the company commercial, financial, analytics and logistics platforms.

How many people from the vendor's team worked with you, and what were their positions?

The number of team members varied towards the evolution of the project, but we had a solution architect, a team of developers, QA's, and a SWAT team for urgent matters with 24 hours assistance.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We launched the MVP in two months for 9 countries, and in less than a year, we achieved 5% of sales through this channel.

The team was deeply committed to our business and the quality of the product. They also were very flexible during the evolution of the product, as we had changes in scope or in features prioritization. They exceeded the expectations showing commitment and integration with the commercial team of the company.

Describe their project management style, including communication tools and timeliness.

We worked using agile methodologies, having daily meetings, planning sessions, and retrospectives for each sprint. Also, we used Slack and JIRA to communicate as we migrated to virtual work during the pandemic. We had constant communication to be aligned in every stage of the project.

What did you find most impressive or unique about this company?

Pyxis was a company that looks after their employees a lot, and that is reflected in the way they work. They are not only very disciplined in the ways of working and the quality assurance, but also don't hesitate to help in other matters such as emergencies, changes of scope, and also understand the business to make further recommendations.

Are there any areas for improvement or something they could have done differently?

As we were in different countries, the communication in case of emergencies during after-hours was a little bit hard at the beginning, but they quickly suggested building a swat team, a dedicated 24 hours assistance team to help with any issue if happened.

BACKGROUND

Please describe your company and your position there.

I am a marketing director and all digital channels are within my work area. Prolesa is the main b2b of agricultural inputs in Uruguay and is part of the Conaprole group, it sells more than 7000 sku of the most diverse types that are used in dairy production.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Pyxis, and what were your goals?

Prolesa, one of CONAPROLE's companies, has had an ecommerce sales portal on the SAP Hybris platform since January 2018, which was experiencing performance issues that affected the user experience and limited greater use of the channel. The service objectives were:

• Optimize the portal in speed and user experience, with the goal of reducing the size by 70% and load time by 80%.
• Introduce customer behavior and anonymous analytics: Integration with third party tool offering "heat mapping", "customer journey" (sales funnel) markups and review of user sessions.
• Analysis of consistency strategy between institutional Prolesa and Ecommerce: Integration plan between platforms to improve navigability. 
• Analysis of the current SAP Commerce infrastructure in order to validate how optimal it is for current needs.

SOLUTION

How did you select this vendor and what were the deciding factors?

The provider was selected for its extensive experience with the hybris platform, a system used by Prolesa for its ecommerce, in addition to the multiple work areas it covers, being a benchmark within the Uruguayan and Latin American markets.

Describe the scope of work in detail, including the project steps, key deliverables, and campaigns.

The project sought to improve the performance of the front end having as a framework the following objectives:

• Improve site loading
• Integrate analytics tools
• Improve existing analytics
• Optimize SEO.

Some technologies used in the project:

• Cloudinary: image autoconversion
• Lazy Loading: image loading optimization
• Newrelic: performance monitoring
• FullStory: user session recording
• Google Tag Manager: tag management.

How many people from the vendor's team worked with you, and what were their positions?

The project involved an architect, a developer, a quality control specialist and a project manager.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The project was executed within the agreed times and with the fulfillment of the established scope, the impact of the work being reflected in the different deliverables. The relationship established with the supplier was more than satisfactory, prioritizing good communication with the PM and the entire team. The adjustments made in the Prolesa online store generated a great impact on the user experience, considerably improving the loading speed as well as the tracking of user data through the implementation of google analytics and fullstory.

Describe their project management style, including communication tools and timeliness.

The style of the PM has been appropriate, with good use of communication and making a report that allowed knowing the progress of the project with precision.

What did you find most impressive or unique about this company?

They have the ability to understand customer needs and set up good communication throughout the project. They're a team of professionals who are trained in various areas, and this allows them to provide multiple solutions.

Are there any areas for improvement or something they could have done differently?

Everything was excellent