Visionary Solutions - Exceptional Results

Pyramid Solutions offers a unique combination of technology and industry expertise to deliver exceptional results for our clients. Our business technology solutions combine our breadth of expertise in software and hardware products with our software development and system integration services.

We are organized into technology practices that provide a unique combination of products, solutions and expertise. Our core practices include:

Enterprise Content Management– provides business process management, case management and document imaging solutions for financial services, insurance and government agencies.

Intelligent Manufacturing – specializes in manufacturing execution systems and factory automation solutions for automotive and discrete manufacturing companies.

Network connectivity – provides products and services that enable communications and network connectivity for companies that develop products and systems. We regularly serve industrial automation, vehicle manufacturing, energy and transportation industries.

Software development – focuses on providing turn-key custom software development and embedded system development services.

Our unique approach to working with our customers is a powerful asset for your company. It bridges the gap between vision and implementation for superior, seamless results. Our deep commitment to your success fosters a results-oriented partnership in which our teams bring your vision to life.

 
Undisclosed
 
Undisclosed
 
50 - 249
 Founded
1990
Show all +
Bingham Farms, MI
headquarters
  • 30200 Telegraph Rd. Suite 440
    Bingham Farms, MI 48025
    United States
other locations
  • United States

Portfolio

Key clients: 

Enterprise Clients within the Banking and Financial Industries, Insurance Industry, and Government Entities

Reviews

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Insurance Company Claims Administration Integration

"Pyramid Solutions seems to be very focused and interested in what we’re doing and how we’re doing it..."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
Project summary: 

Pyramid Solutions provided analysis, design, and configuration for a new IBM internal system with a document repository for a property and life insurance management system.

The Reviewer
 
1,001-10,000 Employees
 
Lansing, Michigan
IT Manager, Auto Insurance Company
 
Verified
The Review
Feedback summary: 

There were no problems upon system launch and internal company users were very pleased with the improvements. Pyramid Solutions gave great options on how to best integrate the system using API’s. The team was very focused and interested in how to best perform their duties.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Can you please provide a brief description of your company?

Our company is a property, casualty and life insurance company. We have about 4,100 employees, we write in 26 states, and have about 6,100 independent agents that represent us.

What is your role and responsibilities?

I’m the IT Manager in charge of our ECM projects.

OPPORTUNITY / CHALLENGE

What were your company’s business goals for this particular project?

We had purchased a new claim administration system and we needed to associate a document repository with that and we chose to use IBM’s FileMan and Datacap products. Pyramid Solutions helped us with the analysis, design and configuration to get that setup.

Why did you choose IBM for your ECM needs?

We evaluated several different companies.  What attracted us to IBM’s products was performance, scalability, reliability and then also the ease of use to interact with it through APIs and other means.

SOLUTION

What was your process for selecting Pyramid Solutions?

We looked at a couple of business partners that were recommended to us by IBM.  Ultimately, we picked Pyramid based on references and their experience seem to be deeper than the other business partners that we had talked with locally. 

Can you please provide a dollar amount to give a sense of the size of the initiative?

It was probably between $100,000 and $200,000.

RESULTS & FEEDBACK

What were the results of that project?  Do you have any stats or metrics to track improvement?

We had a previous document management system that we were using.  This project wrapped up nicely because the new system integrated well with our claims administration system so that we didn’t have to have people working in the claims administration system and also working in the document management system. It is a little bit hard for us to measure productivity improvements that we saw, but we definitely got rave reviews from our associates that are now using it.

How did Pyramid perform during the project?

Good. We had a couple of people that were knowledgeable about the products and knowledgeable about our options and how we could integrate using the APIs to accomplish things that we wanted to accomplish with integrating with our claims system. Their team is very competent.

What is unique or special about Pyramid compared to some other IT vendors you may have encountered?

Pyramid Solutions seems to be very focused and interested in  what we’re doing and how we’re doing it, they wanted to be helpful at all levels.

Is there anything that you felt they could improve upon or done differently?

No, we had some issues with the IBM ECM suite but that was handled through IBM. That wasn’t related to Pyramid Solutions but it made that project more difficult.

5.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    We didn’t have any defects when they implemented in production.
  • 5.0 NPS
    Willing to refer
    Yes, and we have.