What was the process for selecting PVA to work with?
Normally, we send our request of quotation to several vendors including OpenText partners. According to their proposal, we choose the best solution. We continue to work with PVA since our projects have been completed successfully every time. We have established a long-term working relationship. It went very well in the past. PVA knows our system very well, and that’s the key point that keeps us together.
Why did you decide to adopt OpenText Livelink?
I think PVA gave us a reasonable service price, and they had done several upgrades for us in the past few years. They are very familiar with our outstanding issues and our system configurations, making cooperation much easier.
Can you talk about the scope of the project? Which parts were PVA involved in?
Every time we have a project with PVA, we have a clear statement of work. For example, we just did the Livelink upgrade to version 10. The consultant from PVA will do the remote support for us to transfer to UTF 8. PVA will install the new system software in our server together with me.
PVA will help us set up the testing environment, and finish the entire configuration in both environments. They do a lot of work during the upgrade.
Besides the Livelink technology, were there any other technologies used?
No. Just Livelink.
Can you give us a sense of the size of the initiative for the project in dollar terms or personnel hours?
During the project upgrade we just did for CS10, PVA worked around 120 hours. Most of the work was done remotely, and we paid an hourly fee.
Is that particular project is finished?
Are they still working with you on support?
If there’s still some outstanding issues regarding this project after completion, we will need PVA support. If there are no other outstanding issues, then we can maintain the system ourselves. OpenText is often not responsive to our problems, so we ask PVA for assistance.