PUSH Collaborative

What evidence can you share that demonstrates the impact of the engagement?

The video concisely explains the claims process, but at the same time, it gives enough detail so that clients can understand how the process works and why they need to do it.

Internally, we’ve gotten great feedback, and it’s definitely taken off. Our account management team is the one that requested this video; it’s going to be most useful to them because they interface with clients. They now have the video at their disposal when they onboard clients, and we’ve only gotten great feedback that the video looks good aesthetically, it’s short enough that it’s not overwhelming, and the quality overall is a huge step up from the basic training deck we had before.

We’ve been able to create some other pieces of content from the video. We’ve done screengrabs and created training manuals from the video to supplement it. 

How did PUSH Collaborative perform from a project management standpoint?

I thought it was really smooth. We primarily communicated through email. Rohan always followed up with next steps and outlined what the timeline looked like. Then, he’d notify us when the video was ready for review, and we could easily go into Vimeo and add our feedback. He was pretty timely at incorporating that feedback.

Based on the nature of the project, we knew there would be a lot of back and forth, but Rohan managed expectations really well. He had a solid understanding of what direction we wanted to take the video in. I didn’t feel like there was an unnecessary amount of back and forth; it was the perfect amount. They had a clear communication style. 

What did you find most impressive about them?

Their expectation management was noteworthy. Rohan outlined the details of the project from the start, so it was pretty clear how it was going to work. He was very receptive to our ideas and feedback, and he turned things around quickly. We really felt like he covered all of the bases, from when we were trying to select a voiceover actor to the type of animation we wanted. Everything was clearly drawn out; there wasn’t a misunderstanding of what we wanted to convey. Overall, it was smooth. They worked really well with us.

Are there any areas they could improve?

Honestly, not that I can think of. I thought it ran pretty well. 

Any advice for potential customers?

One of the primary things that you need to layout on the table is your business objectives. If you layout the issue you’re trying to solve, it’s a lot clearer for whoever is trying to help you. They need to understand what they’re working on, what it’s actually going to do, and what purpose it serves. As long as you communicate that well from the start, you can definitely manage expectations better.

What evidence can you share that demonstrates the impact of the engagement? 

The video is exactly what I had in mind. We used it for a live-stream broadcast for an event we usually hold in New York Central Park, but it was held virtually this year because of COVID-19. We had a great audience and everybody loved it online. We also plan to share the video on our website.

How did PUSH Collaborative perform from a project management standpoint?

It was a fairly tall order. They were also quick to implement changes, I could ask questions, and they pushed back when needed. Overall, it was great. We had 2–3 phone calls over the course of the engagement, other than that, it was primarily email.

What did you find most impressive about them?

I liked the style of their projects. When I first started working with them, I needed a partner that could work with a nonprofit.

Are there any areas they could improve?

No, not really.

Do you have any advice for potential customers?

I would say this for anybody—you need to know what you want. How could any vendor possibly provide what you need unless you clearly tell them?

What evidence can you share that demonstrates the impact of the engagement? 

I’m very satisfied, and we’ve had good successes. Rohan is quite responsive and prompt with his work. My team and I have very positive things to say about PUSH Collaborative’s work. We’ve recognized that video is a very powerful tool to get our message out.

How did PUSH Collaborative perform from a project management standpoint?

PUSH Collaborative hits their targets and delivers on time. Rohan communicates with us via email, and he’s doing a great job of managing our account and our animations. 

Right now we’re giving him a challenge in terms of taking a topic that’s a bit drier and animating it. I’ve been very satisfied with the workflow, communication, and level of interaction.

What did you find most impressive about them?

I’ve appreciated PUSH Collaborative’s ability to think in terms of our business even though they’re far removed from it. We’re working in the mining, data analytics, and industrial spaces, which are far removed from their industry.

We explain the use case or value proposition we want to animate, and he always takes it upon himself to write the first part of the script which we’ve appreciated. That first script is usually a long way from being useable. 

However, when he gives us that first script, it gives us a starting point as opposed to starting from a blank sheet of paper. Rohan’s ability to give us a guardrail to start with has been useful, and it’s helped us to get from nothing to having a completed storyboard and then a video. 

Are there any areas they could improve?

Sometimes we have to go through a round or two of edits because there are errors that the team didn't catch when they could've. However, whenever we ask for changes, Rohan is always accommodating.

Do you have any advice for potential customers?

If you’re interested in an animated explainer video, I would absolutely recommend PUSH Collaborative because they’ve been very helpful and their prices are reasonable for what they provide. Our working experience has been very positive. 

What evidence can you share that demonstrates the impact of the engagement? 

Our investors and our internal team love the video. Our team really identifies with the story. We did an internal poll, and everyone rated the video very highly. On a scale of 1–5, the team average was 4.75.

How did PUSH Collaborative perform from a project management standpoint?

They’re absolute professionals. They require very minimal oversight. We’ve worked together so many times, our workflow is seamless. They laid out the process at the start of our engagement and outlined what each stage would be.

They’re very collaborative and can iterate on any changes that we ask for. They’re also very proactive and have suggested recommendations. By the time we saw the final video, we. Didn’t have any feedback because we worked together throughout the project.

What did you find most impressive about them?

No matter what industry I’ve been in when we’ve worked together, they’ve always been able to deliver. They’re able to graph different domains and have helped us articulate our story.

Are there any areas they could improve?

No, I don’t.

Do you have any advice for potential customers?

My advice would be to share the story you want to tell before you engage with them. It’s difficult to make changes along the way and the process is so much smoother if you know what you want the outcome to be.