PUSH Collaborative

Please describe your company and your position there.

I work as a research assistant on a small research team within a larger non-profit. Our team specializes in designing clinical training materials for therapists.

For what projects/services did your company hire PUSH Collaborative, and what were your goals?

The clinical training product we designed is unique from many other forms of clinical training due to its accessibility and convenience for providers. We wanted to create a video that explains how our product can help clinicians improve their quality of care without significant demands on their time or energy.

How did you select this vendor and what were the deciding factors?

We were impressed by the quality of similar types of "animated explainer videos" that PUSH has created for other clients. During our initial conversations with them they were incredibly professional, organized, and detail-oriented, giving us a clear sense of what a collaboration with them would look like from a practical standpoint.

Describe the video(s) and the process in detail, including the project steps and all stages of production.

We started with a meeting in which we discussed the scope of work for the project and established a timeline and expectations for moving forward. We then sent them a rough script which they helped us edit, eventually providing us with a storyboard to go along with it.

After a couple of rounds of feedback regarding the storyboard, during which we finalized the script, they hired a voice actor (allowing us to choose from several professional options) and began animating. Over the next few weeks, they provided consistent updates and allowed us to provide multiple rounds of feedback regarding both the voiceover and the animation. They were very accommodating of all requests and took care to ensure we were happy with the final product.

Who did you work with and what was the feedback process like?

I worked primarily with Rohan Narang, PUSH's creative director, as well as with Art Director Heather O'Meara in a more limited capacity. It was reassuring to have direct communication with those who were primarily responsible for bringing our vision for the project to life. They were always prompt in their communication and took care to ask clarifying questions as needed, and were also very receptive to feedback on our end.

Can you share any outcomes from the project that demonstrate progress or success?

While we have yet to publish the project publicly, we have received very positive feedback from those within our organization who have seen it so far.

Describe their project management style, including communication tools and timeliness.

They used a meeting scheduler that made it easy to schedule meetings within only 1-2 days notice. They were also very responsive, typically getting back to us within 24 hours or less. They were upfront about timelines for every stage of the project, and consistently kept us in the loop with updates.

What did you find most impressive or unique about this company?

What stood out to us about PUSH Collaborative is their ability to create a warm and familiar working relationship while maintaining such a high standard of professionalism. They were incredibly approachable and easy to work with, and they had a clear personal investment in the quality of their work. PUSH made us feel valued as a client while helping us grow our creative vision.

Are there any areas for improvement or something they could have done differently?

The only thing that comes to mind is that they could have been a bit more familiar with our product, as there were one or two minor instances in the first draft of the video that misrepresented something about our product slightly. But ultimately this issue was negligible due to their being receptive to feedback and turning things around quickly.

Introduce your business and what you do there.

I’m the creative manager on the marketing team for a company called Seagate Technology.

What challenge were you trying to address with PUSH Collaborative?

We needed PUSH Collaborative for animated video support and illustrations.

What was the scope of their involvement?

PUSH Collaborative has helped us with our animation and video needs. We first introduced our needs and provided them with the brand guidelines they needed to follow, as well as any type of look and feel they needed to account for. Once we briefed them about the project, they were able to provide us with the quote, which we reviewed and turned into a PO. After we agreed on the costs and the project had kicked off, PUSH took the brief and ran with it. 

They have provided us with wireframes and key milestones to the project, in terms of the next deliverables. They’ve done our animated videos, which range between 2–5 minutes. 

Usually, after they complete the production, we’ve been able to review it and run it through a couple of our stakeholders. Once PUSH receives feedback, they give us another opportunity to rereview what our ideas are. When it’s finished and signed off, they essentially deliver those final files, which we upload into our own CMS.

We don’t have many revision rounds, and they’ve caught our guidelines immediately, which has allowed them to provide us with what we’re looking for.

What is the team composition?

My main point of contact has been Rohan (Creative Director).

How did you come to work with PUSH Collaborative?

A colleague recommended them to us. We went through the vetting and tried to understand what their full capacities were. Ultimately, we ran some pricing, and they fit our budget, so we hired them.

What is the status of this engagement?

The first time we interacted was probably August 2020, and we’re still working together.

What evidence can you share that demonstrates the impact of the engagement?

The work they’ve provided has just been published, so we don’t have our numbers back yet. However, it’s definitely something we’re monitoring, because it’s been a big style transition for us. One feedback that I’d give is that working with them has felt like working with my internal team.

How did PUSH Collaborative perform from a project management standpoint?

Internally, we used Wrike as a project management tool. We’ve built out the projects internally and, even though we haven’t been able to assign PUSH Collaborative a license for tools, we’ve been able to share milestones with them. From Rohan’s perspective, he has been the one who has kept track of those milestones, and we have weekly stand-ups to communicate with a broader team for our timing.

What did you find most impressive about them?

So far, we’ve enjoyed how close they’ve been in terms of their first iterations. Also, we’ve been pleased with their availability in terms of communication, which we think is vital. They’ve been available whenever changes occur. As an organization, things can pivot, and being available to make those changes when needed is key. Having a partner who can move as quickly as your business is very important.

Working with PUSH Collaborative has felt like working with somebody from my own team. It's the way they've hopped on our feedback to turn around the project. I can give them a project, provide input, and have all the requested changes by the next day.

Are there any areas they could improve?

From the engagement we’ve had, at least for the animation and video project, it has gone pretty smoothly. I haven’t fully explored other services with them but, from what I have, it has been everything we’ve expected it to be.

Any advice for potential customers?

Be as thorough in briefing them as you can so that Rohan and the rest of the PUSH team can provide you with strategic solutions. They are very smart at it. On the enterprise side, they’ll be able to provide you with the best practices they see out there. Moreover, be open to their suggestions because they can come up with great options to consider.

Introduce your business and what you do there.

I’m the chief engagement and external affairs officer of YAI. We’re one of the New York metropolitan area’s largest providers of services and support for children and adults with intellectual and developmental disabilities. We provide a range of services including housing, medical care, job training, support for families, and respite programs.

What challenge were you trying to address with PUSH Collaborative?

We’re a very large and complicated organization and it’s extremely hard to explain We thought a video could provide some clarity about what we do for the general public and fundraising audiences.

What was the scope of their involvement?

They produced an explainer video that is about two minutes long. I sent them a draft and a script and went about illustrating it.

What is the team composition?

I worked primarily with Rohan.

How did you come to work with PUSH Collaborative?

I worked with PUSH Collaborative maybe two years ago at a prior company. I couldn’t remember their name, but I found them again based on what I did remember and we picked up right where we left off before.

How much have you invested with them?

We spent about $4,000.

What is the status of this engagement?

The project lasted from May–June 2020.

What evidence can you share that demonstrates the impact of the engagement? 

The video is exactly what I had in mind. We used it for a live-stream broadcast for an event we usually hold in New York Central Park, but it was held virtually this year because of COVID-19. We had a great audience and everybody loved it online. We also plan to share the video on our website.

How did PUSH Collaborative perform from a project management standpoint?

It was a fairly tall order. They were also quick to implement changes, I could ask questions, and they pushed back when needed. Overall, it was great. We had 2–3 phone calls over the course of the engagement, other than that, it was primarily email.

What did you find most impressive about them?

I liked the style of their projects. When I first started working with them, I needed a partner that could work with a nonprofit.

Are there any areas they could improve?

No, not really.

Do you have any advice for potential customers?

I would say this for anybody—you need to know what you want. How could any vendor possibly provide what you need unless you clearly tell them?

Introduce your business and what you do there.

We’re a services consulting and software firm that handles indirect expenses on behalf of large companies. My role is to lead the marketing and communication efforts.

What challenge were you trying to address with PUSH Collaborative?

We hired PUSH Collaborative to help us build out our brand and raise visibility of our company and our solution.

What was the scope of their involvement?

We partnered with PUSH Collaborative on developing a corporate explainer video. I’ll be using them for other projects as well; this was the first effort around a general corporate video.

What is the team composition?

We just worked with one person.

How did you come to work with PUSH Collaborative?

I’ve worked with them on several projects at previous companies, so I was familiar with the company and their services.

How much have you invested with them?

We spent less than $5,000.

What is the status of this engagement?

This project began in February 2020, and it just wrapped up at the end of May. We will certainly be working with them in the future on other video-related projects.

What evidence can you share that demonstrates the impact of the engagement?

The results are positive in terms of anecdotal feedback; customers, partners, and company employees love the asset. We’re using the video in awareness efforts and are running various paid campaigns to get people to view it. It’s still early in terms of launch and seeing any tangible results, but the fact of the matter is, it’s an asset to help build the brand. It’s going to drive traffic; we’ll see whether it drives top-line results.

How did PUSH Collaborative perform from a project management standpoint?

They were excellent. Their team was easy to work with. They understood messaging really quickly and hit deadlines. The team was great at managing up and setting expectations. The final creative is always very good from PUSH Collaborative.

We communicated in different ways. We went back and forth over email when developing out scripts. They were very approachable and responsive via phone when we needed to clarify anything.

What did you find most impressive about them?

It’s nice to work directly with the principal of the company. I have a good relationship with him. He’s very approachable and is willing to work with clients on realistic budgeting.

Are there any areas they could improve?

I wish I had something constructive, but I don’t; that’s why I’ve worked with them on half a dozen projects, if not more, over the last couple of years, and will continue to work with them.  

Any advice for potential customers?

Have a general vision as to what you want your video to look like, as well as what you want to say. Realize that when you’re creating scripts for a 90-second video, it has to have short, tight, and punchy sentences; you can’t be long with prose. 

Just have that general framework and work directly with PUSH Collaborative – they’re good at honing the framework and finalizing it, and then obviously design, development, and final product. They’re the creative ones, so let them have creative license around your vision, and I think you’ll be pleasantly surprised.

Introduce your business and what you do there.

I’m part of the product marketing team at a supply chain software company.

What challenge were you trying to address with PUSH Collaborative?

We wanted to shift our content and collateral to focus on end-to-end storytelling. We needed to deliver short but also impactful pieces of collateral.

What was the scope of their involvement?

PUSH helps to create 2–3-minute videos that explain the benefits of our solutions at a high level. Their team creates animated videos that we ultimately feature on our website. So far, they’ve created about 5–6 videos.

In most cases, our product marketers directly work with Rohan (Creative Director) to provide background information on specific products and outline scripts. They then move into storyboarding and reviewing a sample of the video’s ultimate look. We work with their team from inception until the video content's published.

Their team also designed an interactive web page. They helped from the beginning until the end of the project too.

What is the team composition?

We primarily work with Rohan who’s our main point of contact.

How did you come to work with PUSH Collaborative?

When I joined the organization, our team already worked with Rohan on an animated explainer video. The project was small in scope. We quickly saw the value of that video, so we had a desire to quickly replicate that experience across the rest of our portfolio. Based on that experience, we made the decision to expand our relationship.

How much have you invested with them?

Across the portfolio, we’ve invested about $80,000 this year. We intend to grow even further next year.

What is the status of this engagement?

We started the first project around February 2020 and initially expanded the agreement in April. We recently expanded the engagement again to encompass other interactive forms.

What evidence can you share that demonstrates the impact of the engagement? 

We received positive feedback from our team, organization, and end-users. The videos are top performers on our website. The pages where we feature PUSH’s work perform well from a page views perspective.

It’s incredibly easy to work with their team. There’s a lot of value in distilling some of the complexities and benefits of our solutions. Their team’s able to distill that information and make it impactful in an introductory fashion.

How did PUSH Collaborative perform from a project management standpoint?

We work with PUSH following a weekly cadence. They share their progress. Their team has competing priorities because we’re creating so many videos across our portfolio. There’s a lot of transparency around their priorities. We haven’t had any issues with their timeline management.

What did you find most impressive about them?

Their knowledge of our industry isn’t a core competency. Their team isn’t a specialized supply chain vendor but seeks to understand our industry. They spend time to understand topics and simplify our messages to create a product that stands the test of time.

Are there any areas they could improve?

No, we haven’t had any issues with them. We have primarily worked with the same individuals. As they continue to grow, we’ll hopefully be able to continue to partner together.

Do you have any advice for potential customers?

You may not want to approach the challenge with a specific deliverable. Be open to the creative process that PUSH brings to the table. They can add a lot of value in that sense. Be flexible when defining the ultimate deliverable.

Introduce your business and what you do there.

I’m the senior marketing manager for Improveit! Home Remodeling. We’re a home improvement company that specializes in energy-efficient window replacements and bathroom remodeling services.

What challenge were you trying to address with PUSH Collaborative?

We engaged a new digital tool for in-home presentations and couldn’t continue using static images in those presentations. We wanted a solution to help explain all the benefits of our windows.

We needed an explainer video to take rough concepts like radiation conduction and explain how our windows can manage those situations.

What was the scope of their involvement?

This project was based on sales enablement, so helping our sales team have access to the best resources, including photos, videos, and pitch presentations. We wrote a script for the video that PUSH helped us edit because it was too long. Their team sent us an initial illustrated version of the video and then created a graphical sketch board. The boards showed what part of the script each scene would feature and what the animation would be without actually seeing the animation.

What is the team composition?

Rohan (Creative Director) was my direct contact and another person directly worked with him.

How did you come to work with PUSH Collaborative?

We sought an illustrative company that could explain our services and benefits in a quick way. We made a LinkedIn post requesting any and all illustrative talent to send us their work. We found PUSH, which specialized in explainer videos. We watched a few of their demo videos about hard to grasp concepts such as Bitcoin. Their videos were fun to watch. PUSH also fit with our vibe, so it was nice to see that they had a similar creative direction.

How much have you invested with them?

We spent about $5,000 on the project.

What is the status of this engagement?

We first contacted them in July and wrapped up the first explainer video in October 2020. However, we plan to create another explainer video with them shortly.

What evidence can you share that demonstrates the impact of the engagement? 

A gap of 1/16th of an inch around your window is equivalent to having a hole the size of a brick in your house. People butcher the line every time, and PUSH doesn’t have windows expertise. They’re animation and video experts. However, their team was able to showcase that particular issue, and everyone on our stakeholder team was impressed. They made the punch line and delivered great work.

How did PUSH Collaborative perform from a project management standpoint?

The process was easy, and we were involved every step of the way. It was easy to know what was next and expected of me. I had many tasks to juggle with this presentation and this was just a small slice of it. Rohan only reached out when he needed insight or reached a milestone. His communication skills were great; he was concise. Our team took forever, and their team was patient. The whole project was easy and collaborative.

What did you find most impressive about them?

PUSH did research on their own to understand our products and knew enough to do well. I worked with other creatives on the project that asked me instead of doing their own research. I didn’t have to worry about PUSH. They’re a team of talented animators and illustrators.

Are there any areas they could improve?

No, I don’t have any constructive criticism to give.

Do you have any advice for potential customers?

They’re great at what they do. Listening to them got us to the end result that was so well received.

Introduce your business and what you do there.

I’m the CEO of Cascadia Scientific, a company that provides fuel measurements and decision intelligence to the mining sector.

What challenge were you trying to address with PUSH Collaborative?

We have some pretty complicated use cases and one of the challenges was distilling a complex but significant value proposition into a readily consumable, highly-relatable media asset.

We explain a lot of our use cases with white papers, prose, figures, and pictures. But there’s something about video that’s compelling.

It allows you to convey a fairly complicated context and value in a short period of time to an audience that doesn’t have to be active in their consumption of the information.

What was the scope of their involvement?

First, PUSH Collaborative developed a very high-level explainer video. Since then, we’ve also engaged with them for use case and value proposition explainer videos. Rohan (Creative Director) is working on a 4-pack of similarly-themed, animated videos. 

All of our videos have been in three languages — English, Spanish, and Portuguese — because we have to sell to mining geographies. So Rohan works with the narrators, does scripting, and provides sketch boards.

What is the team composition?

I mainly worked with Rohan.

How did you come to work with PUSH Collaborative?

I had worked for a company before that had a very well-developed marketing consultant who was helping us. She was the one who first engaged PUSH Collaborative and I was very impressed with their work when she showed it to me. So, I decided that I would engaged with Rohan at this new company.

How much have you invested with them?

So far, we’ve spent upwards of $20,000.

What is the status of this engagement?

Our engagement began at the end of 2018, and it’s ongoing. The first explainer video was completed. Of the 4-pack, two of the videos have been completed.

What evidence can you share that demonstrates the impact of the engagement? 

I’m very satisfied, and we’ve had good successes. Rohan is quite responsive and prompt with his work. My team and I have very positive things to say about PUSH Collaborative’s work. We’ve recognized that video is a very powerful tool to get our message out.

How did PUSH Collaborative perform from a project management standpoint?

PUSH Collaborative hits their targets and delivers on time. Rohan communicates with us via email, and he’s doing a great job of managing our account and our animations. 

Right now we’re giving him a challenge in terms of taking a topic that’s a bit drier and animating it. I’ve been very satisfied with the workflow, communication, and level of interaction.

What did you find most impressive about them?

I’ve appreciated PUSH Collaborative’s ability to think in terms of our business even though they’re far removed from it. We’re working in the mining, data analytics, and industrial spaces, which are far removed from their industry.

We explain the use case or value proposition we want to animate, and he always takes it upon himself to write the first part of the script which we’ve appreciated. That first script is usually a long way from being useable. 

However, when he gives us that first script, it gives us a starting point as opposed to starting from a blank sheet of paper. Rohan’s ability to give us a guardrail to start with has been useful, and it’s helped us to get from nothing to having a completed storyboard and then a video. 

Are there any areas they could improve?

Sometimes we have to go through a round or two of edits because there are errors that the team didn't catch when they could've. However, whenever we ask for changes, Rohan is always accommodating.

Do you have any advice for potential customers?

If you’re interested in an animated explainer video, I would absolutely recommend PUSH Collaborative because they’ve been very helpful and their prices are reasonable for what they provide. Our working experience has been very positive. 

Introduce your business and what you do there.

I’m the co-Founder & CEO of Simmons Sharpe, a small digital marketing boutique that deals mostly with B2B and technology clients.

What challenge were you trying to address with PUSH Collaborative?

We’ve worked with them several times. First, we hired them to work with us on a project for a small B2B IoT client who was in a very specific vertical. They had a complex product and service offering that we had to simplify. 

We decided that an explainer video that could live on the site and be sent to the audience would be the best way to do this. The client was in the global mining vertical so the video had to be targeted to operations people and CFOs in mining centers around the globe.

Additionally, we had another pre-revenue client who is working on cybersecurity for IoT devices by addressing quantum computing. This client had a conference and we needed a video that could introduce quantum computing to the audience.

What was the scope of their involvement?

They made a video for the mining client that explained the products and services to a diverse audience. For the quantum computing project, we had to go through several iterations with PUSH Collaborative.

They didn’t write the script, but they gave us feedback about how to cut out certain information. We also had an on-staff graphic designer who came up with the initial look and feel, and we gave that to the team.

Rohan (Creative Director) provided creative direction on how to shoot the videos. For example, instead of animating it straight on, the team animated the video as an isometric. They made it so that it was elevated but off to the side. 

What is the team composition?

There was a larger team, but we only worked on a personal level with Rohan.

How did you come to work with PUSH Collaborative?

We went online and our technical lead found PUSH Collaborative. They looked interesting, had a good portfolio with high-profile clients, and were strong in technology. I had to sell the idea to our clients because they believe that going with a US supplier versus a Canadian one was inefficient.

How much have you invested with them?

We’ve spent between $5,000–$9,000 per engagement. So we’ve probably spent just below $50,000 in total. 

What is the status of this engagement?

Our engagement began about three years ago, and it’s ongoing. Because of the pandemic, we’re slow right now.

What evidence can you share that demonstrates the impact of the engagement? 

The explainer video project for the IoT client in the mining vertical went very well and it has the best results of any marketing push that we’ve done before. It continually measured on a video tracking tool. It moved sales and did exactly what we wanted it to do. 

I’m very happy with Rohan’s work. He’s fast, understands the brief quickly, and adds to the process. When I wasn’t sure what to do, he had the right answers. PUSH Collaborative demystified the process and made it easier for us. 

How did PUSH Collaborative perform from a project management standpoint?

The project management has been pretty smooth. We’re not unreasonable people so when we give him a deadline, we let Rohan tell us if that will be an issue or not. He’s even worked on weekends and nights to do the work. 

PUSH Collaborative shows up and gets the job done. The majority of our communication is done via email. Once we get to a point where the details are getting very specific, we then jump on a call and go through things on a frame by frame basis. 

What did you find most impressive about them?

Rohan is good at understanding what the challenge is and being collaborative in coming up with a solution that works. The team provides great value for the product. I’ve done a lot of commercial production in my life.

What you can get from a company like PUSH Collaborative versus a more conventional source is dramatically different. One of our clients insisted on cross-quoting, and we found that the nearest competitor cost twice as much. Rohan’s system is very efficient. 

Are there any areas they could improve?

No, nothing comes to mind. We’re not looking for a permanent partner; we’re looking for good value, an innate understanding of what we’re trying to do, and a final product that is going to hold up on a global basis. They bring all of that to the table. 

Do you have any advice for potential customers?

If you’re working with Rohan, everything will go well.

Please describe your company and your position there.

I am the Digital Media Production Manager at The American College of Chest Physicians (CHEST), and I act as their primary creative and technical resource for video and audio productions across the company.

This includes everything from detailed hands-on simulation videos to podcasts to enhanced video lectures to motion graphics animations, and serves both our marketing/comm division as well as edu, publishing, and our non-profit foundation.

For what projects/services did your company hire PUSH Collaborative?

A challenging/academic 5-min video animation in under a 3.5 week timeline

What were your goals for this project?

This video was intended to cover a vast array of COVID nebulization literature in a clean and modern visual aesthetic.

How did you select PUSH Collaborative?

I selected PUSH based on their portfolio page, not just for their visual style, but for their ability to adapt it well, and for their experience in scientific subject matter. Once I got a cost estimate and saw they were in our budget range, it was a no-brainer.

Describe the video(s) and the process in detail.

We provided a finished script, and then I worked with them to choose a VO artist and set some general creative direction at the outset (with plenty of examples of prior work).

PUSH listened well, asked good questions, and within a week or so I had already reviewed and approved their narration audio and had a storyboard in my hand that needed minimal adjustments.

After that they were off to the races since we had only about 3 weeks or less for animation. The first draft video was already very close to where I wanted it to be.

VO and music were spot-on and helped breathe life into a very dense academic script, the graphical elements and icon selection was refreshing and had just the right amount of animation/movement at all times, and by the end I didn't realize I had just watched a 5-min academic lecture.

What was your vendors' project management or feedback process?

Project management was a helpful/casual one-on-one with Rohan (Creative Director) via email.

Because of the shorter timeline we agreed to condense the storyboarding process, and I wanted to give them more creative control provided they understood some reference points and boundaries.

I was open to new approaches so I was happy for PUSH to grab the reigns here a bit.

Can you share any outcomes from the project that demonstrate progress or success?

The video hasn't launched yet, so all I can say is that our staff and the project sponsors were very pleased with where it ended up.

How effective was the workflow between your team and theirs?

Their quick & painless collaboration was impressive.

What did you find most impressive about this company?

Their ability to take super dry, academic content and breathe some humanity and a clean aesthetic into it.

Music selection and VO narration are areas I typically have to take more control of as a producer to get what I want, but PUSH nailed my goals for those elements on the first try.

Are there any areas for improvement?

They handled the rushed nature of this project and its timeline very well, so honestly even if I did have a critique, it's the situation that we as clients imposed on them that would have likely been the cause.

Introduce your business and what you do there.

BioMatrix is a specialty pharmacy and I am their digital marketing strategist.

What challenge were you trying to address with PUSH Collaborative?

We had come up with an initiative to create instructional videos, so we partnered with PUSH.

What was the scope of their involvement?

First, they worked with us to develop our approach. On our end, we tried to be very deliberate about the storyboarding process and put as much foresight into getting the content right — we worked with our clinical team to flesh out the concepts and the visuals. They would then send us the final storyboard through a PDF file for us to review.

We also wanted the videos to be animated, so we needed an animator and voice talent to do the voice-over. PUSH managed the logistics of finding and working with the animator and the talent.

The team then went on to fulfill and create four videos, which were all around 3–4 minutes long, depending on the content. Some of the videos showed instructions on how patients could properly do injections and some depicted the patient’s journey under our care. They did the editing for us, as well. Aside from those four videos, they also edited a short video for us, which was unrelated to the project. 

What is the team composition?

I only worked directly with Rohan (Creative Director).

How did you come to work with PUSH Collaborative?

They were recommended by a member of our board of trustees who had previously worked with PUSH.

How much have you invested with them?

The cost of their services was in the $20,000–$40,000 range.

What is the status of this engagement?

We worked on the project with PUSH between July 2020–January 2021.

What evidence can you share that demonstrates the impact of the engagement? 

Our team was really impressed by it. On a scale of 1–10, 10 being great, we’d give them a 10. In terms of pushing this out to our members on the field and to our clinical team, we’re still getting ready to do a rollout, so we don't have much feedback from target audiences yet.

How did PUSH Collaborative perform from a project management standpoint?

They were super responsive. If I needed to clarify anything about the project and wanted to hop on for a quick chat or video call, Rohan would send me a meeting invite with what time we could meet. The team was always quick and responsive, and they were really wonderful to work with. They totally understood where we were coming from. Communication was mostly over email, while the videos would be uploaded to Dropbox for us to review.  

The partnership was very easy — PUSH adapted really easily and quickly implemented any changes that were needed after we reviewed the videos internally through our clinical team. Even when we needed changes late into the project, they made the whole process easy without making it a big deal. They were also really quick to understand some of the important key elements about our goal of being very inclusive and representational and they included different kinds of people.

The project took a long time because of delays on our end. I think it could have been a lot quicker, but there was a very stringent review process on our side — our internal review process was complicated and we had a lot of regulations that we had to go through before we could create content, such as Institutional Review Board (IRB) and Utilization Review Accreditation Commission (URAC) requirements.

What did you find most impressive about them?

PUSH understood what we had in mind; they took our ideas and made them better. In previous projects, there were times where it was hard to communicate or translate what we were thinking to vendors, but that wasn’t an issue with PUSH.

They were also excited and gung-ho about our mission and to be part of what we were doing — they seemed happy to work with us and we were happy to work with them. They were really capable and exceeded all of our expectations with the final product.

They accommodated us when we needed to have a one-off video to be edited on short notice — they did this for a really fair price and they tacked it on and finished it really quickly. It was really nice to know that they were willing to help with other projects if we had them. 

Are there any areas they could improve?

I really can’t think of anything — it was pretty seamless from beginning to end. If anything, our team could have improved with our being more timely.