Can you share any information that demonstrates the impact that this project has had on your business?
We’ve had a range of successes. Peers often ask who built our site, while clients who’d never heard of us say that our site made them want to work with us. The website is a vehicle for driving leads to our doorstep. Also, the efficiencies on the backend save administrators considerable time.
How was project management arranged and how effective was it?
The team is great at project management. They provide careful sprint planning, thoughtful estimations of work, and responsive communication, especially if something is expected to take more time or we’re approaching our budget. We've been very successful at managing expectations and staying on track to achieve our goals.
What did you find most impressive about this company?
Punchkick Interactive is a long-term partner that looks out for our best interests. They counsel us on the best approach to take, even if it doesn’t serve them immediately. We recently had the most seamless, hands-off experience transitioning team members, which I’ve found is rarely the case with other vendors.
Punchkick Interactive doesn’t miss a beat, and I’m continually impressed by the level of organization and the caliber of work that they deliver. They provide creative problem-solving and trusted thought leadership. They continue to improve the website so that we can expand features and content and improve performance.
Are there any areas for improvement?
We talk openly about anything that can be done differently, and Punchkick Interactive takes such discussions very seriously. They’ve figured out how to work with us on our terms while utilizing their proven processes. They provide a personalized experience that makes the client feel like the center of their universe.