Digital innovation for the brightest brands.

Punchkick is digital innovation for the world’s brightest brands. We build custom and everything that supports it, including user research and business intelligence. We specialize in mobile apps, web experiences, user experience design, and business analytics.

Punchkick exists to put our clients at the forefront of the digital future and keep them there. We help brand marketers connect with their communities through powerful, enterprise-level digital experiences.

We keep brands competitive in today’s mobile landscape by integrating lean UX design, user research and testing, and strong mobile strategy into the agile development process. Over the course of a decade, we’ve created mobile strategies, apps, and responsive sites that provide end users with the experiences they’ve come to demand.

 
$10,000+
 
$150 - $199 / hr
 
10 - 49
 Founded
2006
Show all +
Chicago, IL
headquarters
  • 150 N. Michigan Ave Suite 3900
    Chicago, IL 60611
    United States

Portfolio

Key clients: 

Hospitality: Marriott, Renaissance, Panda Restaurant Group, United Airlines

Retail: PetSmart, Harley Davidson, Walmart, Kwik Trip, Nike

Financial: Home Credit, Northern Trust, Bank of Montreal

Insurance: Berkley One, Allstate, BCBS

Tech: Microsoft, Intuit, SurePayroll, Intel, Oracle

Athletics: COPA America, NCSA

Reviews

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Web Development & Support for Insurance Co

“Punchkick Interactive is a long-term partner that looks out for our best interests.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Apr. 2017 - Ongoing
Project summary: 

Punchkick Interactive developed and deployed a custom WordPress website. Services included consulting and testing, UX design, and backend development. They provide ongoing maintenance and QA.

The Reviewer
 
51-200 Employees
 
Chicago, Illinois
Assistant VP of Marketing, Insurance Company
 
Verified
The Review
Feedback summary: 

The site has improved internal processes, broadened brand awareness, generated new leads, and garnered high praise. Punchkick Interactive excels at managing expectations. The team’s thought leadership and problem-solving mentality drive continuous improvements and high-quality results.

BACKGROUND

Please describe your company and your position there.

I work in marketing for an insurance company and oversee many of our digital platforms. I’m responsible for managing our brand and delivering valuable communications to clients and partners.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Punchkick Interactive?

We engaged Punchkick to build and maintain our website.

What were your goals for this project?

My company wanted a custom-designed, mobile-first website that would be responsive across all devices. In many cases, a website is the first impression that a company makes, and it’s a critical asset in establishing the credibility needed to convert clients. We intended to represent our brand authentically and provide easy navigation for learning about our products and services. Ultimately, we hoped to generate leads.

SOLUTION

How did you select this vendor?

I didn’t join my company until after they’d selected Punchkick Interactive, but I couldn’t be happier with the choice.

Describe the project and the services they provided in detail.

Punchkick Interactive developed and deployed a new WordPress site. They began the project with research and consulting and then did UX design and site testing. They also created several efficiencies on the backend. They continue to maintain the site and provide QA.  

What was the team composition?

We work with an account principal, graphic designer, project manager, developers, QA tester, and analyst. The team can scale as needed, which is very helpful.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We’ve had a range of successes. Peers often ask who built our site, while clients who’d never heard of us say that our site made them want to work with us. The website is a vehicle for driving leads to our doorstep. Also, the efficiencies on the backend save administrators considerable time.

How was project management arranged and how effective was it?

The team is great at project management. They provide careful sprint planning, thoughtful estimations of work, and responsive communication, especially if something is expected to take more time or we’re approaching our budget. We've been very successful at managing expectations and staying on track to achieve our goals.

What did you find most impressive about this company?

Punchkick Interactive is a long-term partner that looks out for our best interests. They counsel us on the best approach to take, even if it doesn’t serve them immediately. We recently had the most seamless, hands-off experience transitioning team members, which I’ve found is rarely the case with other vendors.

Punchkick Interactive doesn’t miss a beat, and I’m continually impressed by the level of organization and the caliber of work that they deliver. They provide creative problem-solving and trusted thought leadership. They continue to improve the website so that we can expand features and content and improve performance.

Are there any areas for improvement?

We talk openly about anything that can be done differently, and Punchkick Interactive takes such discussions very seriously. They’ve figured out how to work with us on our terms while utilizing their proven processes. They provide a personalized experience that makes the client feel like the center of their universe.

4.5
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer