Pullner

BACKGROUND

Introduce your business and what you do there.

I’m the founder of First Healthcare Services. We develop custom mobile applications and digital products for healthcare, retail, and enterprise clients, specializing in iOS and Android app development with full-cycle product strategy and UX design.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Pullner?

We needed Pullner to develop a mobile app that enabled patients to book appointments, access medical records, and communicate with providers. As a non-technical team, we required a partner who could guide the entire development process while ensuring HIPAA compliance and creating an intuitive interface for our older patient demographic.

SOLUTION

What was the scope of their involvement?

Pullner handled complete mobile app development from concept to launch for our healthcare platform. The scope included discovery and product strategy sessions to define our MVP features, UI/UX design with wireframes and interactive prototypes tested with actual patients, iOS and Android native app development with HIPAA-compliant backend infrastructure, and QA testing across devices.Main deliverables included a fully functional mobile app with appointment booking, medical records access, and provider communication features; encrypted data storage and secure API systems meeting healthcare compliance; an admin dashboard for our team with detailed documentation; app store optimization materials and launch support; and post-launch training for our staff on system management.

What is the team composition?

We worked with an unknown number of teammates from Pullner.

How did you come to work with Pullner?

We found Pullner through an online search and the Clutch site. We chose them over other options because they had high ratings, their pricing fit our budget, they offered good value for the cost, they were referred to me, and their company values aligned with ours.

How much have you invested with them?

We spent less than $10,000 on this project.

What is the status of this engagement?

We worked with Pullner from September–November 2025.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

The app achieved 5,000+ active users within the first year of launch with a 4.7-star rating across app stores, demonstrating strong user satisfaction. Patient feedback consistently praised the ease of use, validating Pullner's user-centered design approach. The project was completed within the 6-month timeline and stayed within budget — a rarity in software development. Beta testing identified and resolved usability issues before launch, resulting in a smooth public release with minimal post-launch bugs.Our operational efficiency improved as the app automated appointment scheduling and record access, reducing administrative workload by approximately 30%. We measured administrative workload by tracking specific task hours before and after app implementation. Before the app launched, our front desk staff spent approximately 25–30 hours weekly handling phone-based appointment scheduling, manually pulling and delivering patient records to providers, and managing patient communication requests. We documented these hours over a two-month baseline period.After the app went live and patient adoption grew, we tracked the same metrics over three months. Appointment booking shifted largely to the app with patients self-scheduling, reducing phone time by about 60%. Medical record requests dropped significantly since patients could access records directly through the app instead of calling our office. Provider-patient messaging through the app eliminated many routine phone calls for prescription refills and follow-up questions.Overall, our administrative staff time dedicated to these tasks decreased to approximately 18–20 hours weekly, representing roughly a 30% reduction. This allowed us to redirect staff focus toward more complex patient needs and improved service quality. We also tracked patient satisfaction during this period, which increased as patients appreciated the convenience of managing their healthcare digitally outside business hours.We collected patient satisfaction data through multiple methods. In-app surveys were our primary tool — Pullner built simple feedback prompts that appeared after key actions like completing an appointment booking or accessing medical records, asking patients to rate their experience on a 1–5 scale with optional comments. We also monitored app store reviews and ratings across iOS and Android platforms, which provided unsolicited feedback about UX. Additionally, we conducted follow-up phone surveys with a sample of patients during routine appointment reminder calls, asking about their experience with the app's features and ease of use. Our front desk staff also documented verbal feedback from patients who mentioned the app during office visits. By combining these sources, we developed a comprehensive view of patient satisfaction, with the consistent theme being praise for the app's ease of use and convenience.Zero HIPAA compliance issues occurred post-launch, confirming the security infrastructure was properly implemented. The telehealth feature added six months after launch was delivered efficiently because Pullner maintained clean, well-documented code that was easy to extend.

How did Pullner perform from a project management standpoint?

Pullner's project management was excellent with transparent communication throughout. They delivered the complete app in exactly six months as promised, staying on schedule and within budget. We had biweekly sprint reviews where we could test new features and provide feedback. Their agile approach allowed us to adjust priorities based on beta testing insights without derailing timelines. When we needed to add appointment reminder customization mid-project, they incorporated it smoothly. Communication was proactive with regular updates, and they responded quickly to questions, keeping the project moving efficiently from concept to successful launch.

What did you find most impressive about them?

Pullner's commitment to understanding our business beyond just coding was most impressive. They didn't treat this as a technical project — they invested time understanding healthcare workflows, patient pain points, and our long-term vision. Their product strategist's recommendation to focus on core MVP features first rather than building everything at once saved us months of development time and a significant budget. The user-centered design approach with actual patient testing before writing code prevented costly usability issues. Their expertise in healthcare compliance, including proper consent flows and HIPAA requirements, demonstrated they understood regulated industries deeply.What truly set them apart was their ongoing partnership mentality — they provided strategic advice on app store optimization, connected us with compliance experts from their network, and remained available for support even after project completion. They delivered business results, not just software.

Are there any areas they could improve?

Pullner performed exceptionally well overall, but a few enhancements could improve the experience. Providing more detailed project documentation upfront about technical architecture decisions would have helped us understand long-term maintenance implications better. While their agile approach was effective, more structured milestone presentations for our executive team would have been helpful since we're non-technical founders. Offering a longer post-launch support period beyond the training provided, perhaps 60–90 days instead of the standard handoff, would have eased our transition to independent management. These are minor suggestions rather than criticisms.Pullner delivered a quality app on time and within budget, provided excellent guidance throughout, and created a product that achieved 5,000+ users with strong satisfaction ratings. Their performance exceeded our expectations as first-time app developers.

BACKGROUND

Please describe your company and position.

I am the Senior Project Manager of First Production LTD.

Describe what your company does in a single sentence.

 We are new startup pharmaceutical production service base company.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Pullner to accomplish?

• Need analyzing our existing filtration systems, water quality parameters, and production workflows.
• FDA-compliant systems

SOLUTION

How did you find Pullner?

• Online Search
• Clutch Site

Why did you select Pullner over others?

• High ratings
• Pricing fit our budget
• Good value for cost
• Referred to me
• Company values aligned

Describe the scope of work in detail. Please include a summary of key deliverables.

We engaged Pullner's manufacturing consulting services six months ago when our pharmaceutical production facility was experiencing recurring filtration issues that were impacting product quality and causing costly downtime. From the initial consultation, their team demonstrated an impressive depth of technical knowledge that went far beyond typical sales pitches. What truly set Pullner apart was their hands-on approach to understanding our specific challenges. Their engineering team spent two full days at our facility analyzing our existing filtration systems, water quality parameters, and production workflows. They identified inefficiencies we hadn't even recognized and provided detailed recommendations that addressed both immediate problems and long-term optimization.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The consulting process included comprehensive testing in their Los Angeles  laboratory using samples from our actual production environment. They provided multiple filter options with comparative performance data, helping us make informed decisions rather than pushing a one-size-fits-all solution. Their expertise in FDA-compliant systems was particularly valuable for our pharmaceutical applications.
Implementation was remarkably smooth thanks to their guidance. They provided detailed installation protocols, staff training, and ongoing technical support during the transition period. The results have been outstanding—we've reduced filter replacement frequency by 40%, improved product purity metrics, and eliminated the mysterious pressure drops that plagued our old system.
Their small batch production capability proved invaluable when we needed custom-sized cartridges for a unique housing configuration. The free sampling program allowed us to validate performance before committing to larger orders, which gave us confidence in the investment. One months later, Pullner continues to provide proactive support, checking in quarterly to review system performance and suggest optimizations. Their consulting service isn't just about selling filters—it's about building genuine partnerships that improve manufacturing operations. Highly recommended for any facility seeking expert filtration guidance.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Pullner’s project management was excellent. They delivered everything on time, communicated clearly, and quickly responded to our needs. Their team stayed proactive, flexible, and fully committed to ensuring smooth implementation and lasting results.

What was your primary form of communication with Pullner?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

What impressed us most about Pullner was their hands-on, customized approach. Instead of offering generic solutions, they took the time to study our systems in detail, ran real lab tests, and provided data-driven recommendations tailored to our operation. Their technical expertise and genuine commitment to long-term performance made them stand out from typical consultants.

Are there any areas for improvement or something Pullner could have done differently?

Overall, our experience with Pullner was excellent. If there’s one small area for improvement, it would be to streamline post-installation documentation to make it even easier for on-site teams to reference. Aside from that, their service and support were outstanding.