Psicosoft

BACKGROUND

Introduce your business and what you do there.

I’m a commercial learning lead at a biopharmaceutical company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Psicosoft?

We had several challenges, including change management and upscaling skills such as listening. We also needed consultancy services to approach a multi-product portfolio for a sales team used to manage only one product.

SOLUTION

What was the scope of their involvement?

Psicosoft provides us with consultancy and training services. First, we share our needs through an email that contains a situation analysis. We also meet to discuss the requirements, our starting point, and the necessary documentation. 

From there, Psicosoft debriefs us with a proposal with alternatives to fit our needs. We make changes and adjustments as needed, then approve the budget. Psicosoft organizes training sessions for us where they provide workshop materials. For our latest project, Psicosoft ran 4–5 workshops. 

What is the team composition?

We have a direct contact point in Barcelona. The number of consultants from Psicosoft depends on the project; we might have one consultant for a 12-person workshop or 3–4 consultants for a 100-person workshop. 

How did you come to work with Psicosoft?

I found Psicosoft around 17 years ago and have worked with them at several different companies since then. Initially, I was a trainee at one of the workshops they ran. I liked Psicosoft’s work, so I contacted them when I needed a provider. 

How much have you invested with them?

Our latest project with Psicosoft cost €2,000 (approximately $2,100 USD) per workshop; we spent around €10,000 (approximately $11,000 USD) on that project. 

What is the status of this engagement?

We started working with Psicosoft in October 2022, and the partnership is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

I continue working with Psicosoft because they adapt to our business needs. They know our business and the pharmaceutical industry really well. The team gets what we need and provides solutions that fit that perfectly. 

How did Psicosoft perform from a project management standpoint?

They deliver on time and within the budget. Our communications start with an email containing our situation analysis. Then, we ask for availability to organize the set-up meeting. 

What did you find most impressive about them?

I’m impressed with the quality of Psicosoft’s teammates. Moreover, Psicosoft is trustworthy and has a solid trajectory. 

Are there any areas they could improve?

There’s nothing they need to improve; they’ve evolved with the market. 

Do you have any advice for potential customers?

Talk to Psicosoft through meetings to understand each point of view. They’re really reliable, so you can be sure everything will be alright.

BACKGROUND

Introduce your business and what you do there.

I’m in charge of the employee experience in the HR department of a technology company. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Psicosoft?

We needed Psicosoft’s development services for two projects. One was for developing a video game for training new employees, and the other was for a competency training program.

SOLUTION

What was the scope of their involvement?

We initially had a meeting where we talked about our needs. Psicosoft proposed a series of ideas, and we provided them with information about the things we wanted to discuss in the modules. These include our company values, training, and more. From there, they delivered a final proposal for the projects, which focused on creating video games. The two games had beta versions, and we adjusted them later on until we reached their final versions. 

The first video game has been a part of our onboarding process. We want to train new employees in a unique manner. Given that, Psicosoft has created a video game where new employees can walk virtually through the city and respond to questions in line with the company’s core values. This game has a scoring system that allows employees to compete with their peers. 

Meanwhile, the second video game is a part of our competency training program for employees. Psicosoft has created a virtual escape room. Users start playing in a virtual bunker with different rooms, and they have to answer various questions to save the day. 

Both games are translated into Portuguese and Spanish; this way, they’re available in every country where we have a presence. Apart from developing the games, Psicosoft also provides on-site training for us every once in a while. 

What is the team composition?

I work directly with two main contact points, namely their CEO and an account manager. The account manager manages the project and hands off tasks to the internal team.

How did you come to work with Psicosoft?

We worked with Psicosoft in the past in various training programs. I’d also worked with their CEO before he started his own company. As a result, we trusted and engaged them. 

What is the status of this engagement?

We started working with them in January 2019, and the engagement is ongoing.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We've implemented satisfaction surveys among users. The first video game has been used by around 4,200 users, who have rated the game an average of 4.7 out of 5. In other words, the results have been great. 

Moreover, we’ve received good comments on how educational the games are and how easy it is for the new employees to learn from them. The training program has also been described as interesting and interactive. 

Overall, the games have been perceived as a fun and original way to learn. Psicosoft has met all of our expectations. 

How did Psicosoft perform from a project management standpoint?

Psicosoft has established clear deadlines. The first project has taken longer than the second one because it’s our first time implementing such a game. In any case, the second project has been a lot faster. We mainly communicate through Teams, emails, and phone calls. 

What did you find most impressive about them?

I like their ability to adapt to the changes in our business. We’re a technology company, so we handle high demand and have to respond to changes quickly. The team at Psicosoft has been adaptable to that. 

Are there any areas they could improve?

At the beginning of the project, there were times when they didn’t completely understand our ideas. However, we managed to sit together and talk about the whole project. After that, we never had any issues. 

Do you have any advice for potential customers?

The Psicosoft team is truly professional. You can completely trust them since they have a great ability to handle projects and deliver high-impact products. 

BACKGROUND

Please describe your company and your position there.

We are the 5 global entrertaiment operations with more that 65 different sited located in 11 contries. I'm leading the global talent and organization director so I'm in changer of proving trasversal training to everyone in the company, between other functions

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Psicosoft ?

Training and management assestment

SOLUTION

How did you select this firm and what were the deciding factors?

• Experiencie
• Client oriented
• Knowledge of digital and gaming training so their support and advice were crucial
• Accuary

Describe the project in detail and walk through their service package.

As we are in son may different locations with a very seasonal employment, we need a tool to train all of our employees, in different languages, about our corporative policies. In adtion to this we have been working with Psisoft in a Mangement assestment to identify potencial in our company throuhg a online tool

How many resources from the vendor's team worked with you, and what were their positions?

Depending on the project we have been working with a parter and two directors aproximatelly

RESULTS & FEEDBACK

Can you share any outcomes from the engagement that demonstrate progress or success?

The training was really a sucess and we use it every year to training new joiners and also as a refresh for everyone. Talking about the gaming one, it was really an innovation for us and highly accepted by our youngers employees

How effective was the workflow between your team and theirs?

Perfect mathc between the teams, they are always open to discuss and highly accuary in time

What did you find most impressive or unique about this company?

to be able to develop a virtual scape room was really innovative for us, specilly adapted to a movil format. Also the reports of their assestment are very detailed and helped our employees to manage their own action plan

Are there any areas for improvement or something they could have done differently?

no, everything is perfect

BACKGROUND

Introduce your business and what you do there.

I‘m the partner and owner of a training organization that builds leadership development programs, mostly for pharmaceutical companies.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Psicosoft?

We wanted to expand our capabilities to a more global audience.

SOLUTION

What was the scope of their involvement?

Psicosoft has provided us with leadership training. They’ve coordinated training programs on our behalf, created training content for us, and developed leadership programs for some of our clients across the globe. They’ve specifically helped us with clients who don’t speak English, so they haven’t only used our content but also enhanced it, translated it, and upgraded it to meet local country regulations.

Additionally, Psicosoft has provided us with great suggestions on working through some of the challenges we’ve faced. These suggestions have revolved around redesigning our content to meet other countries’ needs, adapting it to their idiosyncrasies and key terms to make the information sound more impactful.

What is the team composition?

We’ve worked with around 10 people from Psicosoft, including Jordi (Director), instructional designers, and facilitators.

How did you come to work with Psicosoft?

My business partner already knew Jordi and had worked with Psicosoft on past projects. 

How much have you invested with them?

We’ve spent around $70,000.

What is the status of this engagement?

Our first engagement started around November 2019 and ended in April 2020. We continuously work together on different projects on a contract basis, but we don’t have a currently active contract.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

We usually take our client’s feedback, and they’ve always provided excellent comments about Psicosoft’s training programs. If we do five-star ratings, they usually get scored 4.5 or higher. Additionally, my team and I found them to be very collaborative, inspirational, and teamworking. They’re also very fair, honest, and fun to work with.

Furthermore, Psicosoft has great knowledge of European countries and their legal compliance and regulatory norms. They have deep connections within those countries, including professional facilitators who understand the marketplace. Additionally, they’ve done business with some of our clients, so they understand their internal politics and how they operate. Overall, they have a true understanding of the local needs and expectations, adapting the content to make it more meaningful and effective.

How did Psicosoft perform from a project management standpoint?

Psicosoft has always done an excellent job managing projects. They’re highly communicative, and if there is a scope increase, they walk us through it before we make a decision so that we don’t get unpleasant surprises. They’ve always set clear expectations for both sides, making us feel like we will always have a strong partnership when needed. We use Monday to manage projects and Zoom and email to communicate.

What did you find most impressive about them?

Psicosoft has a relatively large team with a diversity of skills, and they’ve been around for so long that they know the marketplaces they serve. They’re very collaborative across their teams, and everyone is always willing to help if a situation arises.

Are there any areas they could improve?

No. I would only advise them to continue to support their clients with the great level of service they already provide so that they continue to be seen as valuable partners.

Do you have any advice for potential customers?

Have clear expectations regarding your needs, objectives, requirements, and budget, and ultimately identify what success would look like for you.

BACKGROUND

Introduce your business and what you do there

I'm an HR manager at a pharmaceutical company based in Chicago.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Psicosoft?

We were about to launch a new division so we were required to implement training on products and abilities for a team.

SOLUTION

What was the scope of their involvement?

Psicosoft provided a collaborative and gamified tool we implemented in our training processes.

What was the team composition?

We worked with a commercial manager, an HR expert, and their technical team. 

How did you come to work with Psicosoft?

We had other projects with them in the past, so they were a part of our list of service providers.

We contacted different service providers, we talked to them about our needs and they sent us each a proposal. We found Psicosoft's bid to be the best for what we were looking for so we decided to work with them and started this collaboration.

How much have you invested in them?

We spent $5,000–$10,000 with them for this project.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our employees' feedback has been great; they evaluated the process almost perfectly and received it well. One of the things they mentioned the most was the creativity involved in the process. 

From our side, we liked their skills in listening and understanding our needs as a business.

How did Psicosoft perform from a project management standpoint?

We worked with a project manager, and communications from their side were fantastic; it was fluid and very easy to communicate with them. 

Regarding tools, we communicated mostly using Zoom, Teams, phone calls, and WhatsApp.

What did you find most impressive about them?

Their ability to adapt to our needs, methods, commitment, and creativity were outstanding.

Are there any areas they could improve?

I don't think there's anything they can improve on; whenever we saw something that wasn't working well, we talked about it, and they solved it immediately.

Do you have any advice for potential customers?

Be very clear on your needs so you can transmit them to their team and listen to their proposals as they have great knowledge and experience in their craft.

BACKGROUND

Introduce your business and what you do there.

I’m an HR manager at an auditing, accounting, and financial consulting firm based in Spain. At the moment, we have about 5,000 employees.

OPPORTUNITY / CHALLENGE

What challenges were you trying to address with Psicosoft?

Every year, we evaluate all of our personnel 2–4 times to offer promotions based on that. Since the number of employees is too high, we hadn’t found a commercial tool that we could afford that would allow us to evaluate such a high number of people.

SOLUTION

What was the scope of their involvement?

Psicosoft offers a tool that takes information out of our transformational leadership and evaluation models to implement online evaluations to all our employees quickly.

We initially provided them with information regarding our leadership and evaluation models. Then, they proposed an evaluation tool that would allow us to measure the abilities and factors we were interested in. We’ve also hired some additional tools based on gaming and VR that enable our employees to develop new skills. Some of these games are their own developments; others are pre-designed solutions.

What was the team composition?

We work directly with a commercial manager. We requested it because it makes our work a lot easier.

How did you come to work with Psicosoft?

They were a referral. I’ve been working in HR for a long time, so I know people in the HR department in numerous companies. I reached out asking for suggestions, and their name came up. I contacted them, and they invited me to participate in a workshop on skill development through video games. After that, I felt like they were a great choice for us. 

How much have you invested in them?

We’ve spent about €80,000 (approximately $82,000 USD) on consulting and about €72,000 (approximately $73,000 USD) for the gaming tools

What is the status of this engagement?

We started working with them in September 2017, and it’s an ongoing collaboration.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Whenever we have a program with an external provider, we ask our employees to respond to a questionnaire and measure how pleased they are and how effective they’ve found it. In general, we’ve had very positive evaluations so far.

How did Psicosoft perform from a project management standpoint?

They meet with all the deliverables timely. We communicate mostly via email and periodical meetings.

What did you find most impressive about them?

Their strength is their ability to adapt to their client’s needs.

Are there any areas they could improve?

No, they’re always very close. Whenever we identify something that isn’t working, we can talk about it and solve it right away.

Do you have any advice for potential customers?

Be very transparent and honest about your needs with any software provider.