What evidence can you share that demonstrates the impact of the engagement?
PSD To Manythings executed their aspects faster than expected. The client and I were very pleased with the development work. PSD To Manythings had some very good technological solutions and suggestions along the way, especially on customization of the WordPress theme; they were able to use some advanced custom templates. Overall, it was a very positive experience. They were fast, responsive, and technologically-sound.
How did PSD To Manythings perform from a project management standpoint?
They were very responsive and they communicated well. The initial back and forth was via email, and they set up the project on their project management system. We communicated back and forth through their online system, which worked well. We’re based in the US and they’re in India, and the time difference was a bit of an initial adjustment, but we were able to make it work to our advantage.
What did you find most impressive about them?
I liked the project management system they set up, and the back and forth communication was good, as were their technological suggestions. Their price was not the lowest, but it wasn’t the highest either. The financial part was right for our budget.
Are there any areas they could improve?
I was new to them, and they were new to me. The initial responses to the inquiry were fast and positive, but then they got slightly defensive in the initial estimation process. I would suggest that something was a bit high and ask to reduce the budget in one area to increase it in another, and I felt they became a little defensive a few times. “Tense” is too strong a word, but it was just a little uncomfortable in a couple of areas.
The trust factor wasn’t there, to begin with. Maybe that’s to do with the global business ecosystem, but I didn’t think they trusted me right off. The trust was earned over time. I thought that their lack of trust in me might hinder the project in some way, but it did not.
Do you have any advice for future clients of theirs?
Going back to that issue, my advice is to quickly develop credibility and trust so that clients don’t go down that uncomfortable path. I’m not sure how one would do that. There are a lot of bad-practice businesses out there, so we have to be careful, too.