PROS

BACKGROUND

Please describe your company and position.

I am the CEO of JIV ATHLETICS

Describe what your company does in a single sentence.

We sell athletic undergarments for women.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PROS to accomplish?

• An elevated user friendly website
• Revenue Increase, better conversion and transactions
• Page session increase

SOLUTION

How did you find PROS?

Referral

Why did you select PROS over others?

• High ratings
• Pricing fits our budget
• Great culture fit
• Good value for cost
• Referred to me
• Company values aligned

How many teammates from PROS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We came to PROS in hope to increase engagement along with giving our website an overall makeover. PROS has exceeded our expectations. Their turnaround was efficient and they met all their deliverables within a timely matter. Within 4 weeks, PROS set up our google analytics, built out an entirely new website, increased our mobile speed, and increased our SEO.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Revenue increase. With all these deliverables met, we have instantly seen a revenue increase, transaction increase, eComm conversion increase, average session duration increase, page session increase, and a bounce rate decrease. We are very pleased.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PROS worked in a very organized matter. Within the 4 weeks we had a virtual call every week and communicated through a thread on WhatsApp. After every call the PROS team would send out a follow up of meeting notes within our WhatsApp thread along with a Timeline of when all tasks should be met.

This kept everyone organized and helped get all deliverables met in time. If I ever had a question the PROS team would get back to me within the same day.

What was your primary form of communication with PROS?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their pricing is extremely reasonable in comparison to other companies we have met with and their results are outstanding. I highly recommend them.

Are there any areas for improvement or something PROS could have done differently?

I give them an A++. They were incredible to work with and we are now working with them on google ads +building out an affiliate program.

BACKGROUND

Please describe your company and your position there.

Director of operations at Trend Motoring Accessories Ltd. We are a wholesale distributor of automotive custom aftermarket parts and accessories.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PROS, and what were your goals?

We hired PROS for setting up a retail eCommerce Website using Magento. As a wholesale distributor in the Automotive aftermarket parts industry for the last 30 years supplying businesses with quality products we wanted to expand to retail sales and our goal was to create a unique customer experience to purchase Automotive aftermarket parts in Canada.

SOLUTION

How did you select this vendor and what were the deciding factors?

After shortlisting multiple web developers we decided that PROS was the best Magento expert. Deepak was instrumental in helping us figure out the best development options for our new eCommerce website.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We started off with explaining our industry and the complicated fitment options for our products and the design we had in mind. PROS started off with a design framework based on our vision. We then went through all the unique products and how to effectively display them on the site. PROS came up with fitment guide to search for our products via vehicle info, product categories and their attributes such as size, finish, style, bolt pattern, tire size etc. They created a year make model search function for consumers to use in order to display the best product suited for their vehicle. PROS added multiple functions such as filter and plus and minus sizing options. PROS added live inventory functionality and connected it to all our manufacturers or up to date information on inventory. PROS added multiple payment options as per our request and in cart features as well. PROS also setup our social media connections, google ad campaigns and adroll campaigns. They even designed landing pages and media ads.

How many people from the vendor's team worked with you, and what were their positions?

We have 2 project managers and multiple developers working on our site and until today we have them working on our marketing and development of extra features and improvements on the site.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have had over 6k users in one month since launch in Feb 2022. We have had over 120k impressions, thousands of page views and multiple orders. Customers are able to contact us via chat as well as contact forms. Pay by Paypal, credit card and have the options for payment plans thanks to PROS.

Describe their project management style, including communication tools and timeliness.

We have daily calls on Skype and utilize google docs as a way to communicate and schedule tasks. We get updates on tasks completed every week if not every day. We have a dedicated project manager that works with us to offer advice and help sort any issues or concerns.

What did you find most impressive or unique about this company?

We are impressed by the level of expertise on Magento and custom development work they did considering the complicated parts and the fitments associated with our products. We're also impressed with their work on marketing and design work for ads and landing pages.

Are there any areas for improvement or something they could have done differently?

We had some communication issues in the beginning due to the different time zones however they were quick to resolve this by having us discuss project requirements with an associate in our time zone.

BACKGROUND

Please describe your company and your position there.

I am the founder of an online network for family offices.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PROS, and what were your goals?

I hired PROS to create a custom website that incorporated aspects of social media, forums, libraries and events. They also helped with blog post creation, SEO, lead generation, hosting and creating videos. My goal was to be the first to market with a highly professional networking site for a specialized audience.

SOLUTION

How did you select PROS and what were the deciding factors?

I reached out to a ton of local and non-local companies and took bids. PROS provided the best value for the money, they were/are experts in WordPress and the offered the entire suite of services that I needed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Web design and development, online marketing, graphic design and lead conversion. This was a custom project that had many iterations. As I had new ideas, they were very accommodating in incorporating them into my vision/the site.

How many people from the vendor's team worked with you, and what were their positions?

At least 6. Positions included web developers, web designers, online marketing experts and graphic designers.

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

The site has enabled me to make contact with family office investors who are notoriously private and difficult to reach. I have been able to close business with these investors who I otherwise would not have known.

Describe their project management style, including communication tools and timelines.

We used Google Sheets/Docs, Skype, phone and email to stay in constant communication and did a check in call every week.

What did you find most impressive or unique about this company?

I was impressed with their knowledge, the value of what I got for the price, and their flexibility to adapt as I wanted new features to be added to the site. My site was a custom build so there is nothing to compare it to. They were very helpful in providing ideas and helping to craft my vision.

Are there any areas for improvement or something they could have done differently?

Not off the top of my head. My project was probably not the easiest to deal with and they were easy to work with.

BACKGROUND

Please describe your company and your position there.

I'm working as process manager for our company Digibay Pvt. Ltd where we manage all IT services for our client offshore and onshore

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PROS?

We hired PROS to manage our leads and all digital marketing services which includes native ad marketing, display ads, social media marketing, Pay Per Click etc.

What were your goals for this project?

We wanted more leads to be generated within our budget as a startup we began with small investment and pros was our first choice

SOLUTION

How did you select this vendor?

One of our client suggested us for PROS as they were doing business with them since almost 20 years

Describe the project in detail.

PROS started with email marketing for our work which started coming up with a great response

What was the team composition?

We were assigned with 2 dedicated project manager which always made sure the work is always done on time with instant support

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

The time when we started in january 2019 with 4 weeks we started getting responses and new clients for our business which was unbelievable we are so impressed that for any future project we want PROS to manage it and get us the results we look forward

How effective was the workflow between your team and theirs?

When we talk about workflow it was a great experience as the team members from PROS were always available and also they assigned 2 dedicated team members for instant help we needed

What did you find most impressive about this company?

PROS helped us acheive our target with minimum budget as we did not have much in our pocket to spend also their team members being always available for support was remarkable

Are there any areas for improvement?

The way PROS is moving ahead and providing support we don't feel their is any area of improvement required we look for the same efforts for any upcoming projects

BACKGROUND

Please describe your company and your position there.

Since 1938, Baker has delivered electrical contracting services throughout California with uncompromising quality, innovation and integrity.

With nearly 20 years in marketing, Michael has a proven track record with his work impacting both business-to-business and business-to-consumerer industries.

At Baker, Michael forges a sustainable and scalable account-based marketing strategy around commercial renewable energy solutions.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PROS?

PROS was brought in to help Baker Marketing Department build and launch a new Marketing Strategy, bringing more exposure to the brand and to improve our digital presence within the industry. 

What were your goals for this project?

Ongoing goals of bringing our brand to the forefront of B2B solar industry. The north star metrics being lead generation and brand awareness.

SOLUTION

How did you select this vendor?

I have worked with the owner on numerous projects across numerous industries over the past 12 years. I was first introduced to PROS by partnering with them on numerous B2C campaigns for Deepak Chopra's eCommerce presence.

Describe the scope of their work in detail.

• Drupal Design, Development & Maintenance
• Marketing, Content & Advertising to Boost Online Presence
• Search Engine Optimization & Content Marketing
• Social Media Marketing to Boost Online Presence
• Search Engine & Social Media Advertising

What was the team composition?

I work directly with the owner but all levels of the company are accessible and responsive.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

In a very short time, PROS has help us increase lead generation by developing in a very timely fashion 2 key elements to our Account Based MArketing strategy.

How effective was the workflow between your team and theirs?

Myself and my team work directly with the owner but all levels of the company are accessible and responsive.

What did you find most impressive about this company?

Their organic ability to be flexible with laid plans was impressive and their willingness to guide and pivot with regard to our marketing strategy.

Are there any areas for improvement?

We work very well together.

BACKGROUND

Introduce your business and what you do there.

I’m the CEO of ERP Corp. We’re a consulting service that also runs a conference each year in San Diego. 

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PROS?

For the past few years, they’ve helped us develop our website and prepare us with marketing materials for our conference. They also focus on managing our site and SEO.

SOLUTION

What was the scope of their involvement?

When we brought them on, we were in the early stages of getting our website together. They were responsible for both the design and development of the site. In terms of SEO, they helped with keywords research. After dabbling a little in PPC through Google Ads and Facebook, we found that it wasn’t for us. They helped us experiment in that area, though. 

In support of our conference, we undertake email and LinkedIn marketing campaigns with them to increase registration for the conference. 

What is the team composition?

We worked directly with a project manager and a specialist in charge of the more technical work. 

How did you come to work with PROS?

I first met them while networking in San Diego. Once we met and chatted about our work, our teams started collaborating almost straightaway. 

How much have you invested with them?

Our monthly spend with them varies drastically depending on our active projects, so I couldn’t provide a specific price point. 

What is the status of this engagement?

We started working together in 2012, and they’re our ongoing design and marketing partner.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

Our organic searches are increasing every year as a result of their SEO work. Now, we get extremely solid traffic from Google searches.  

How did PROS perform from a project management standpoint?

They’ve done a good job. As we increase the scale of our conference each year, they’ve been proactive in proposing improvements and suggestions to help us step up our game. 

What did you find most impressive about them?

Their proactivity in suggesting ways that we can improve our marketing and website has been impressive. They investigate and analyze our company to determine how to best grow our audience. I appreciate that in our efforts to improve the conference each year, increasing registrations.  

Are there any areas they could improve?

I’m happy with the way our partnership is working at the moment. 

Do you have any advice for potential customers?

It’s essential to understand your objectives. You’ll discover that by asking the right questions. After communicating what you’re trying to achieve, they’ll help you outline how to get there. In the end, they can meet your marketing needs.

BACKGROUND

Please describe your company and position.

I am the owner of Seagate Products

Describe what your company does in a single sentence.

Health foods manufacturing

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PROS to accomplish?

Update and manage our website

SOLUTION

How did you find PROS?

Online Search

Why did you select PROS over others?

• High ratings
• Close to my geographic location
• Company values aligned

How many teammates from PROS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• Updating website and Shopsite
• search engine optimization
• long-term monthly management of website

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The website, email marketing, and Shopsite management have been taken over from our last web developer.  PROS have provided an 100% improvement in technical ability, response times to issues, and suggestions and implementation of new features.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

PROS are very good managing the details. All the work assigned to them has been performed in a timely and very organized manner. What a relief to deal with good competent people.

What was your primary form of communication with PROS?

In-Person Meeting

What did you find most impressive or unique about this company?

They really care about their customers and do not stop until each issue and problem is solved.

Are there any areas for improvement or something PROS could have done differently?

Not really. They do good work.

BACKGROUND

Please describe your company and position.

I am an executive of a coffee company

Describe what your company does in a single sentence.

We are a coffee roasting company with 5 retail locations

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire PROS to accomplish?

• Optimize website
• increase online sales
• increase seo

SOLUTION

How did you find PROS?

Online Search

Why did you select PROS over others?

High ratings

How many teammates from PROS were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Pro's helped develop and design our website. Implemented seo strategy. We meet weekly for email and marketing strategy and implementation. 

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

In the first year we saw 30% growth in online sales. 

Describe their project management. Did they deliver items on time? How did they respond to your needs?

They are task oriented and comlete assignments on time. The team consists of qualified and professional individuals in their giving field.   

What was your primary form of communication with PROS?

Virtual Meeting

What did you find most impressive or unique about this company?

The network of professionals they have in giving fields SEO, email marketing, web development  etc.

Are there any areas for improvement or something PROS could have done differently?

They have been meeting or exceeding our expectations.

BACKGROUND

Please describe your company and your position there.

Executive VP, UAI. UAI was a utility automation integrator and enterprise software solution company for public and private and utilities.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire PROS?

PROS developed technology and marketing for us including a new website and provided SEO services. They also helped us in graphics design and presentations for clients and trade shows. They helped to generate revenue for us.

What were your goals for this project?

Our goal was to stay ahead of the competition and increase our revenue.

SOLUTION

How did you select this vendor?

One of my friends recommended PROS to us.

Describe the project and the services they provided in detail.

PROS helped us in web design & development, online marketing, graphic designing and conversion optimization.

What was the team composition?

Web developers, Web designers, online marketing experts and graphic designers.

RESULTS & FEEDBACK

Can you share any information that demonstrates the impact that this project has had on your business?

We were able to expand globally and got a foothold in SouthWest which was one of the biggest markets for our services.

How was project management arranged and how effective was it?

We usually had a weekly call to discuss tasks and it was fantastic.

What did you find most impressive about this company?

I appreciated their ability to finish tasks before the deadline and their willingness to guide us to plan our marketing strategy.

Are there any areas for improvement?

We worked as a team with PROS

BACKGROUND

Introduce your business and what you do there.

I’m a general manager for a tour company that operates on three Hawaiin islands.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with PROS?

We hired PROS to create a new website from scratch.

SOLUTION

What was the scope of their involvement?

PROS designed, developed, and launched the website. Along the way, they implemented payment plugins and SEO. Information on the website includes airfare information and promotional opportunities. 

The team also helped with Google Ads, Trip Advisor, and Social Media Marketing (SMM) on Facebook.
 
How did you come to work with PROS?

I was referred to PROS by another company I work with.
 
What is the status of this engagement?

We started working on the project in 2018, and the partnership is currently ongoing. 

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’re satisfied with the results of our partnership so far.

How did PROS perform from a project management standpoint?

The team was very responsive. We communicated via phone, emails, and text messages.

What did you find most impressive about them?

Their ability to complete tasks quickly stands out.