Smarter Business. Smarter I.T.
Founded in 2006 to provide better IT solutions for small and medium businesses. We provide managed I.T. services, cloud services, backup and disaster recovery services, cybersecurity, I.T. strategy, unified voice, EHR/EMR consulting services and a whole lot more in and around the Philadelphia Metropolitan Area. We look to partner with organizations with at least 10 employees that have high technology and compliance needs that look to technology as a competitive advantage and a way to differentiate their organization. We live and breath technology, it's our passion and our expertise. We pride ourselves on delivering world-class technical support, project services and a single point of contact for managing all of your organizations day to day IT needs. In the last 12 years, we've helped organizations with a myriad of technical and compliance issues from large to small. From a provider deploying a new EHR or Inventory management system to large Non-Profits that needs to day-to-day IT support and constant on-site serivce, we make our customers visions come to life. We work hard to do what’s right; for our solutions to be practical; to not only be technology experts, but to treat our customers fairly. At Proper Sky, our passion is to be the tech support other companies want. Smarter Business. Smarter I.T.
Focus
Portfolio
Keystone Dermatology Partners, Northern Children's Services, Gitomer & Berenholz
Reviews
the project
IT Management for Medical Practice
"We're very happy with the outcome. I don't think twice about our IT needs — everything simply works."
the reviewer
the review
The client submitted this review online.
Please describe your company and your position there.
I am the founder of a medical practice.
For what projects/services did your company hire Proper Sky?
We hired Proper Sky to install and manage our entire IT services suite: (VOIP, cypersecurity, EHR, office security cameras, credit card billing, and other services).
What were your goals for this project?
...not to ever have to think about our IT services...(to be able to simply turn on the computers and have everything work as intended)
How did you select this vendor?
We interviewed 3 other vendors and spoke with multiple references.
Describe the project in detail.
Project involved installing and continuing to manage all of our IT needs. These include: VOIP, EMR, credit card billing, cybersecurity, office security cameras, music for each room, remote access, shared server space, networked scanners and printers.
What was the team composition?
We worked closely with a single team leader (James Crescenzo) as well as the company founder (Jim Smith). However, we've also had interactions with many other supporting members at ProperSky along the way.
Can you share any outcomes from the project that demonstrate progress or success?
We're very happy with the outcome. Best example is that I really don't think twice about our IT needs--everything simply works. Furthermore, when we have questions or concerns, they are great about coming up with quick and creative solutions. One day, we lost connectivity to the internet due to unscheduled and unreported work on a nearby node, within 30 minutes, the Proper Sky team came to our office and set up a mobile cellular hot spot to restore our access. It was seamless and life saving. Another time we had questions about how to most efficiently staff the offices. Proper Sky now provides regular reports in Power BI so we can track how the phones are being utilized. This is extremely helpful.
How effective was the workflow between your team and theirs?
Outstanding. We have a basic number and email to contact for routine needs. For anything more pressing, we can send text messages to the team leaders and we get a response in minutes.
What did you find most impressive about this company?
-extremely accessible and responsive
Are there any areas for improvement?
-it'd be nice if they provided other services...and take the place of our other less reliable and accessible vendors
The medical practice is happy with Proper Sky's work as they no longer need to think about IT because everything works. They're quick to come up with creative solutions, like when the practice's internet went down. The team at Proper Sky was outstanding as they were accessible and responsive.