Proof3

BACKGROUND

Please describe your company and position.

I am the Head of Ecommerce of Goddiva Ltd

Describe what your company does in a single sentence.

Women's fashion D2C brand

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Proof3 to accomplish?

• Increase conversion rate
• Increase sales

SOLUTION

How did you find Proof3?

Online Search

Why did you select Proof3 over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Proof3 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Proof3 completed a full audit of the website, identifying key issues that were causing friction in the sales process. They have also run detailed A/B tests to identify the best performing options based on % conversions

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We've increased our conversion rate from around 1% to over 2% and have seen a substantial increase in sales. The website is more streamlined and easy to navigate

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Quick and efficient responses, and detailed project documents shared at regular bi-monthly meetings. Happy to assist with ad-hoc queries

What was your primary form of communication with Proof3?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

They delivered what they promised and were happy to help and be flexible when required

Are there any areas for improvement or something Proof3 could have done differently?

No, happy with the service

BACKGROUND

Please describe your company and position.

I am the Manager of Tile Giant

Describe what your company does in a single sentence.

High street and online ceramic/porcelain tile retailer

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Proof3 to accomplish?

• Conversion Rate Optimisation
• Improve Website Performance

SOLUTION

How did you find Proof3?

Referral

Why did you select Proof3 over others?

• Great culture fit
• Referred to me
• Company values aligned

How many teammates from Proof3 were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

To assist in the following: 

• Discovery of barriers on our customers journey through the website 
• Monitor and report on UX and UI barriers 
• Suggest and test solutions to remove obstacles inc 
• A/B testing solutions 
• Report on deployment and success of solutions 
• Advise on permanent development of the best solutions 
• Advise on best practice for further development of the website inc 
• Product Description Pages, Checkout.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

We have already rolled out solutions giving us a considerable uplift in conversions and conversion values across all elements of the website. We have also applied technical solutions to improve the speed and customer journey on the website.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The team have been very thorough in their management of the project. The only make decisions base on the data they have gathered, even if they have an idea if what is best they let the data prove that rather than try and jump ahead. Regular meetings with the team have kept us up to date on progress and allowed us to feedback on our future plans so they can make any adjustments to testing or schedules that they need.

What was your primary form of communication with Proof3?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

The people are the biggest asset of Proof3. They are approachable, knowledgeable and happy to take on board feedback about anything they are involved. They left no stone unturned to deliver what we asked them to.

Are there any areas for improvement or something Proof3 could have done differently?

Having been working with them for several months I have yet to find anything they need to improve on.