What evidence can you share that demonstrates the impact of the engagement?
We’ve seen the 90%-finished product and are really excited about it. We’ve shown it to digital agencies and they’re really happy with it, too. There aren’t any metrics yet, but we’re very confident in the whole setup so far. The customer experience and UX have massively improved compared to our old website. It’s a much smoother journey from the landing page to the checkout, There are also third-party add-ons that have been really beneficial, such as customer reviews to give customers extra reassurance.
How did Pronko Consulting perform from a project management standpoint?
I have an informal catch-up call with Max once a week or every 10 days. We discuss progress and identify blockers down the road. If there are any issues, he can see it down the road, explain it to us, and find a solution before we get there. He’s driving the whole thing and keeping me and my team and my digital agency really happy.
What did you find most impressive about them?
During the interview process, Max was really keen and eager to come and meet us. We had our first meeting within 24 hours and had a detailed roadmap of what he would with the job. Now we’re 95% done with the project, Pronko Consulting hasn’t let us down once. Every time he says he has something for us, he’s produced.
What stands out are their deliverables. We’ve had a few agencies in the past that we fell out with because they talked a lot and didn’t deliver. Pronko Consulting is the opposite.
Are there any areas they could improve?
I really like the informal approach. It suits me and works well for us. Other companies might look for more formal meetings and updates. There’s no drawback for us though. They’re on budget and on time, and they’ve stuck with what estimates they gave us from the start.
Any advice for potential customers?
I’d definitely recommend them for a personal approach. it’s nice to meet the team that’s going to work with us in the very first meeting. If you want an agile company that’s stress-free with no bureaucracy, Pronko Consulting is who you want to work with. It’s been a nice change for us to come to their company.