Your Social Media Team

We believe in doing one thing with excellence, rather than many things with minimum competency.

We believe in helping you to build lifetime relationships with your customers.

We believe that consistently sharing your stories to interested communities is the best way to humanize your brand, create caring customers, and is good for both the soul and your ROI.

In short, we believe that your brand will be more effective and attractive online when you partner with Project Bionic..

Every day, social media welcomes the dawn with new developments and new insights, new threats and new opportunities. Your brand is unique, right? It deserves its own custom-made social media strategy and execution. How well is that strategy currently being created and executed inside of your company?

At Project Bionic, we don't view our clients as interchangeable parts in one Grand Social Media Master Plan. That would be foolish. We want to show everyone why your brand is unique and special. We bring professional writers, digital marketers, strategists, designers, photographers, and analysts to make that happen. Our clients will attest to the results this philosophy can bear for your company.

Imagine having one of our professional teams of 5 people helping you to reach your KPIs faster, share your story more effectively, and create more customers who care about your brand. All for the price of one FTE.

Learn more at www.projectbionic.com today.

 
$10,000+
 
$100 - $149 / hr
 
10 - 49
 Founded
2009
Show all +
Seattle, WA
headquarters
  • 117 N 36th Street
    Seattle, WA 98103
    United States

Portfolio

Key clients: 

Taco Time NW Restaurants, Glutenfreeda Foods, Vertex Standard, Smith Brothers Farms, Carter Subaru & VW, Zoi Greek Yogurt, MainVue Homes, Brown Bear Car Wash, Mountain Thins, Sun Mountain Lodge, TheJoyofSocks.com, Chef'n, Rabbit Wine, Aegis Living, Seattle International Auto Show, Bath Fitter NW, Zeeks Pizza, Washington Women in Need, LEVL, MidAmerican Energy Company, FTI Technology, 13 Coins Restaurants

Reviews

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Social Media Marketing for Food Manufacturer

“They have a great sense of humor that really appealed to our followers.”

Quality: 
4.5
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$200,000 to $999,999
 
Apr. 2017 - Feb. 2018
Project summary: 

Project Bionic led social media outreach and paid advertising for a food brand. They created content and promoted posts on Facebook, Instagram, and Twitter and oversaw community management.

The Reviewer
 
501-1000 Employess
 
Seattle, Washington
Nate Castle
Digital Marketing Specialist, Continental Mills
 
Verified
The Review
Feedback summary: 

Project Bionic greatly increased brand awareness. Their efforts resulted in 100,000 new followers and they knew how to connect with the target audience. They were responsive, available, and always involved.

BACKGROUND

Introduce your business and what you do there.

We are a food manufacturer with national brands of cereals and snacks. I’m our digital marketing specialist and directly managed Project Bionic while they were working with us.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Project Bionic?

We recently launched a new snack brand and hired them to manage our social media and some of our paid advertising for that brand.

SOLUTION

What was the scope of their involvement?

They were responsible for posting, content creation, copywriting, promoting, and managing our social media accounts and paid advertising for the brand. They built all the content for Twitter, Facebook, and Instagram. In our review process, they would create content and send it to us to approve. We provided feedback and they would update the posts. They also oversaw community management and responded to the comments we received in each social media platform.

What is the team composition?

We had an account manager that I worked with directly. They also had a copywriter and a designer that I interacted with a little, but mostly through our account manager. I believe there were other team members, and they outsourced a lot of the video work they did for us.

How did you come to work with Project Bionic?

I have worked with smaller agencies before, and we have a number of other companies that do similar work for our other brands. They pitched for another brand, so they were already on our radar when we started this project. They’re a small, new company, and we felt we’d get the service we wanted and the right tone for our content from them. They were really funny and they offered a good price. We also liked that they were local. We could meet with them in person when we needed to.

How much have you invested with them?

We spent about $200,000.

What is the status of this engagement?

We started working together in the spring of 2017 and worked together for about ten months. We wrapped up the engagement around February 2018.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

We’ve seen a big bump in our followers. Since it was a newer brand, we were more interested in boosting consumer awareness than we were in driving sales. We saw good social media engagement and we saw about 10,000 new followers each month that we worked together. We had around 100,000 followers at the end of our partnership with them.

They created some really engaging posts. They learned from what people responded well to and maximized posts through promotions and similar content. They have a great sense of humor that really appealed to our followers.

How did Project Bionic perform from a project management standpoint?

Project management was definitely a strong suit. We mostly communicated through phone or email. We also used a platform to review content and postings.

What did you find most impressive about them?

All the people we worked with were either co-founders or executives, so the project was very high-touch. They were always very responsive, available, and involved. We never had any hiccups.

Are there any areas they could improve?

They’re a new company, so they didn’t have all the in-house resources we needed. They often had to outsource videography. Having those in-house resources would result in cheaper projects, but they always handled our briefs really well. We were satisfied or excited by everything they delivered and we approved all the content they posted.

Do you have any advice for potential customers?

Let them be creative. We realized that we ended up with much better results when we let them take the lead on content. There were times that we didn’t personally connect with content our followers responded well to. Be prescriptive in what you’re trying to accomplish, but let them find creative solutions for you.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    We asked them to create engaging content. Even though they didn’t always provide the highest quality imagery, their posts were successful.
  • 5.0 NPS
    Willing to refer

Ongoing Social Media Management for Home Design Company

"[T]hey’re always open to hearing our ideas and are quick to implement them."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Apr. 2015 - Ongoing
Project summary: 

Project Bionic is a long-standing partner for social media management. They focus on creating and improving content, scheduling ad campaigns, and provide weekly analytics reports.

The Reviewer
 
51-200 Employees
 
Bellevue, Washington
Nicole Acres
Marketing Manager, MainVue Homes
 
Verified
The Review
Feedback summary: 

Thanks to their involvement, engagement across Facebook and Instagram has grown exponentially, boosting an online community of customers that regularly share about their new homes. Project Bionic’s regular reports and annual review meeting are extremely useful for improving the content strategy.

BACKGROUND

Please describe your company and your position there.

I am the national marketing manager at MainVue Homes, a worldwide leader in new home design and construction bringing customers access to the latest in home design. We are currently building in the Seattle, Washington and Dallas, Texas markets.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Project Bionic?

We were looking to build a national brand identity for our company in the social media world. We had recently begun building in DFW and wanted to create a cohesive social media presence that was both engaging, authentic and captivating. Project Bionic has been writing our content across multiple social media platform for going on 4 years now and has helped us gain over 20k followers on Facebook.

What were your goals for this project?

We wanted to increase positive communication about our brand in a real setting, rather than just relying on reviews on platforms such as Google+ or Yelp. Project Bionic helped gather amazing user-generated content and get our community of homeowners talking, sharing and celebrating the experience of buying a MainVue home and living life in it. Secondly, we wanted to generate traffic to our website, and since bringing Project Bionic on we can now happily say that Facebook is our third highest driver of traffic to our website.

SOLUTION

How did you select this vendor?

My team and I searched for agencies online for weeks, conducting multiple interviews and when we felt like no one we met with worked we almost just hired someone full-time onto our team. However we finally found Project Bionic and set a meeting with Josh, Project Bionics owner. As soon as we sat down for a meeting we immediately knew it was the right fit. He brought energy, excitement and a new perspective to social media management.

Describe the scope of their work in detail.

After we decided to go with Project Bionic they conducted a comprehensive search into our company, interviewed me and my team to discuss goals and initiatives, then put together a deck and presented their plan on how to achieve our goals. They began writing daily content for multiple platforms, scheduling Paid Ad campaigns and sending regular analytics through so we could see performance.

What was the team composition?

The team primarily writes our content and manages daily communication on Facebook and Instagram. We review all content before they publish, and we match imagery to the content that is approved so we control exactly what is on our brand page. We also do all our own creative in-house, so we haven't utilized Project Bionics creative team for any imagery or video.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

Since starting with Project Bionic our social platforms have soared. When we brought them on I believe we had around 1,000 fans on Facebook and now we are at nearly 21k. They created a brand hashtag that receives constant engagement and has really helped us form a community online.

How effective was the workflow between your team and theirs?

Workflow has been great! We all connect at least once a week to discuss weekly content, promotions, engagement and upcoming events. The community managers also email frequently about questions that come in via direct message and confirm that they are responding appropriately.

What did you find most impressive about this company?

I love the analytics that they send through for each platform. They really dive into what is working and what is not, and provide suggestions for how to improve posts. We also have annual meetings where they review the past 12 months of performance, trends in the industry and provide insight into where we can capitalize on our success and continue to grow our brand and fans.

Are there any areas for improvement?

We are continually discussing ways to improve and how we can continue to innovate in the social space. What I love about the Project Bionic team is that they are always open to hearing our ideas and are quick to implement an idea from my team and let us know the best way to execute.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Social Media Marketing for multiple clients

“We are continually impressed with Project Bionic’s hard work and innovative ideas.”

Quality: 
5.0
Schedule: 
5.0
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
Confidential
 
Jan. 2010 - Ongoing
Project summary: 

Project Bionic provides services for review management, paid social media ads, and social media marketing on an ongoing basis. They manage end-to-end campaigns that target increased visibility and sales.

The Reviewer
 
1-10 Employees
 
Seattle / King
Mechell Smith
Business Development and Marketing Director, NationAd
 
Verified
The Review
Feedback summary: 

Project Bionic seamlessly facilitates campaigns all the way through. Their involvement has increased customer engagement, bolstered brand visibility, and ramped up sales. They offer creative ideas for marketing strategy and reliable support to facilitate a smoother in-house workflow.

BACKGROUND

Please describe your company and your position there.

I am the marketing director of a strategic advertising and marketing agency. 

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Project Bionic?

We hired Project Bionic for all our social media marketing, review management, and paid social advertising campaigns.

What were your goals for this project?

We wanted to brand numerous companies to engage customers within their communities. Our primary goal was to increase sales and overall visibility.

SOLUTION

How did you select this vendor?

We were one of their first advertising agencies that partnered with Project Bionic. We’d been impressed with their CEO and founder during a past project we did together. Since then, we’ve built a relationship with the entire team.  We are continually impressed with Project Bionic’s hard work and innovative ideas.

Describe the scope of their work in detail.

Project Bionics manages our social media campaigns from start to finish. They conceptualize innovative ideas and provide strategic team members to work on all aspects of our campaigns.

What was the team composition?

We work with numerous members of the team including account managers, creative writers, and a photographer.

RESULTS & FEEDBACK

Can you share any outcomes from the project that demonstrate progress or success?

We are continually impressed with Project Bionic’s hard work and innovative ideas. We’ve seen sales, brand awareness, and engagement steadily grow as a result of our partnership. They keep the project on track every step of the way.  The team goes the extra mile to handle any concerns or questions from our clients and their customers.

How effective was the workflow between your team and theirs?

Project Bionic has done a wonderful job with keeping our projects progressing efficiently. They are extremely thorough and pay attention to detail throughout the entire process. Their support makes our jobs easier.

What did you find most impressive about this company?

Their dedication to both our team and our clients has been admirable. Their team members always go above and beyond to generate creative ideas and find unique implementation methods. They are consistently committed to staying ahead of the curve, and we look to them for the latest innovations in our marketplace.

Are there any areas for improvement?

No; we’ve been delighted to be working with them.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Social Media Marketing for Energy Company

"I look forward to what we’re going to achieve in the future with Project Bionic."

Quality: 
4.5
Schedule: 
4.5
Cost: 
4.5
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
Nov. 2015 - Ongoing
Project summary: 

Project Bionic managed their client's social media platforms and provided novel content marketing ideas and services. 

The Reviewer
 
5,000-10,000 Employees
 
Urbandale, Iowa
Business Coordinator, MidAmerican Energy Company
 
Verified
The Review
Feedback summary: 

Project Bionic grew their client's Facebook presence by over 500%. Project Bionic exceeded their client's goals and provided engaging social media content for their client's customers as well. 

BACKGROUND

Introduce your business and what you do there.

I’m in charge of customer communications for MidAmerican Energy Company. We’re located in Iowa, but we have service territory throughout South Dakota, Nebraska, and Illinois as well.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Project Bionic?

In the very beginning, our main goal was to increase our online engagement and social media fan bases substantially.

SOLUTION

What was the scope of their involvement?

We utilize Project Bionic’s services to manage our social media. We use Facebook and Twitter as our main online tools to communicate with customers.

Project Bionic provides us weekly content for Facebook. We give them suggestions for the content based on events, sponsorships, energy-efficiency programs, and rebates we’re offering. Project Bionic also provides suggestions for images and videos. Lately, we’ve also been doing a lot of contests and giveaways. We utilize Facebook to challenge our customers to engage or interact with us.

Project Bionic also sends us weekly content for Twitter. We utilize Twitter more for the quick engagement, and we’ve really built our customer base and interactions through our outage reporting. That’s been very beneficial for our company.

How did you come to work with Project Bionic?

I don’t have that information. When I took over this role in September of last year, we were already working with Project Bionic. Our company does have to go through a request for bids process. We had used Hootsuite before contracting with Project Bionic.

How much have you invested with Project Bionic?

We’ve invested over $100,000 so far.

What is the status of this engagement?

I believe we began working with Project Bionic in November or December 2015, and the relationship is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

When we first engaged Project Bionic, we only had 2,000 Facebook followers. We’re now up to around 12,000. We’ve exceeded our goal by 500%. It’s been awesome. Project Bionic is good about sending us monthly reports or statistics as we need them. Project Bionic explains how to use social media to benefit our company, and how to better engage with our customers.

I’ve worked closely with Colin [Account Manager, Project Bionic], and he’s been very helpful, available, and accountable. He helped me figure out how we use Sprout, and he offered better ways to work with Facebook and Twitter. I had a lot many questions about the reports and analytics, and he kept me up to date on everything. Whenever I wanted a report, he had it available within a couple of hours. I would ask him for something daily; he is very helpful. I absolutely love working with him.

How did Project Bionic perform from a project management standpoint?

The approval process for the weekly content can be challenging because we have so many different departments we need to go through to approve messaging. Project Bionic is flexible when I send something to them on short notice or with a quick deadline. We’re still trying to work out a more efficient process. I think we’re learning and growing together.

What did you find most impressive about Project Bionic?

I appreciate the relationship management. Colin is available anytime we need him. Our business operates 24/7, and it feels like he’s right there with us. The other members of their team are also very helpful. They keep our customers engaged on our social media. We have a lot of projects outside of our day-to-day business function, and Colin makes himself available to help with those. I appreciate working with them as a group. I look forward to what we’re going to achieve in the future with Project Bionic.

Are there any areas Project Bionic could improve?

We are working together to tighten the weekly content review process.

5.0
Overall Score
  • 4.5 Scheduling
    ON TIME / DEADLINES
  • 4.5 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    Everyone has room for improvement.
  • 5.0 NPS
    Willing to refer

Social Media Management for Restaurant

"They worked to understand us, ultimately becoming an extension of our brand."

Quality: 
4.5
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
Confidential
 
2010 - Ongoing
Project summary: 

Project Bionic established and grew a restaurant's social media presence. This includes content creation, community management and social advertising. 

The Reviewer
 
1001-5000 employees
 
Seattle, Washington
Marketing Manager, Taco Time
 
Verified
The Review
Feedback summary: 

Project Bionic grew the restaurant's Facebook following from 0 to 140,000. Project Bionic's understanding of and investment in the brand led to a successful partnership. 

BACKGROUND

Introduce your business and what you do there.

Taco Time is a quick-service restaurant located primarily in Washington State. I’m the marketing manager responsible for all of our digital assets.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Project Bionic?

We didn’t have a social media presence when we started with Project Bionic. We needed to establish and then grow that presence.

SOLUTION

What was the scope of their involvement?

In the beginning, they set up our social accounts and identified our brand tenets. We leveraged their insights on advertising, content creation, and reputation management.Through the years, we’ve also worked with them on several contests and promotions, which have been very successful.

Project Bionic manages our presence on Facebook, Twitter, and Instagram. They’re creating content and doing community management. They’re also doing our ad buys on social. In the past year or so, we brought someone in-house to manage our guest services, and Project Bionic has been instrumental in helping that person create their own processes. They’re now sharing the duties in terms of reviews on various sites.

How did you come to work with Project Bionic?

Many years ago, I attended a talk given by their founder, Josh Dirks, when he was an employee at another company. I got to know him and found that he had an outstanding mind and was very forward-thinking. When he started his company, he reached out to us. We thought it was a great fit. So, it happened organically, and it was the right timing for us.

What is the status of this engagement?

Our relationship started in 2010 and is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

We went from zero followers on Facebook to almost 140,000. This is an important metric because we don't coupon or discount. We don’t do a lot of discounting, so those numbers are very organic. We’ve established a very ardent fan base. They’ve managed to do this without us giving them a lot of tools in terms of monetary or product-based discounts. The growth and retention has been very natural.

How did Project Bionic perform from a project management standpoint?

They worked to understand us, ultimately becoming an extension of our brand. Once that was nailed down, the project management became really turnkey. They don’t have to ask many questions. At this point, we operate like a well-oiled machine.

What did you find most impressive about Project Bionic?

They really care about our brand and our relationship. We have a loyal partner in Project Bionic. They care as much or more than any other third-party vendor with whom we’ve worked.

Are there any areas Project Bionic could improve?

It can be tricky understanding the nuances of a brand.  The voice and tone, imagery, and specialized services need time to be developed.  Project Bionic was committed to learning what makes our brand different.  We were able to establish this trust after a few months.

5.0
Overall Score They’re a great partner.
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Social Media Marketing for Gluten-Free Food Manufacturer

"They are very responsive and proactive and are creative in their ideas."

Quality: 
4.0
Schedule: 
5.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$50,000 to $199,999
 
2013 - Ongoing
Project summary: 

Project Bionic runs social contents and manages their client's social media in order to increase brand awareness and dialogue with consumers. 

The Reviewer
 
11-50 Employees
 
Seattle, Washington
Co-Founder, Food Manufacturer
 
Verified
The Review
Feedback summary: 

Their Facebook followers have grown from 2,000 to 270,000 in 4 years. Project Bionic's responsiveness and creativity were highlighted. 

BACKGROUND

Introduce your business and what you do there.

We are a gluten-free food manufacturer. We sell our products through the grocery channels throughout the United States and Canada. I am one of the co-founders and handle all sales and marketing for the company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Project Bionic?

We need to have a dialogue and connection with the consumers of our product.

SOLUTION

What was the scope of their involvement?

They handle all of our social media engagement including Facebook, Twitter, Pinterest and the content engagement of our quarterly promotions, etc.

How did you come to work with Project Bionic?

I’ve been working with them a long time and I don’t remember how I found them.

How much have you invested with Project Bionic?

We spend approximately $60,000 per year with them.

What is the status of this engagement?

We began working with them in 2013 and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

Our fan base has grown on Facebook. When we first started with them, we had 2000 fans and now we have 270,000. It’s difficult for me to pinpoint a direct correlation to sales. This is more brand building. It’s had an impact but I can’t quantify it.

How did Project Bionic perform from a project management standpoint?

They’re excellent and have been able to meet deadlines.

What did you find most impressive about Project Bionic?

They’re a good partner. They’ve been willing to work with us on certain issues. They are very responsive and proactive and are creative in their ideas.

Are there any areas Project Bionic could improve?

I don’t have any negative things to say.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Social Media Marketing for Health Startup

"They’re a great extension of our marketing team."

Quality: 
4.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Nov. 2015 - Ongoing
Project summary: 

Project Bionic manages Twitter, Facebook and Instagram for a client with a focus on community management and social promotions.

The Reviewer
 
11-50 Employees
 
Seattle, Washington
Amy Finholm
Digital Marketing, LEVL
 
Verified
The Review
Feedback summary: 

Project Bionic's great communication and due diligence led a fruitful partnership. 

BACKGROUND

Introduce your business and what you do there.

LEVL has a device that you breath into and it’ll tell you if you’re in a level of fat burn or not by measuring the amount of acetone in your breath. Our pro solution is out now and our consumer product will be out shortly. I take care of digital marketing and PR.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Project Bionic?

We were a startup and knew how important social media was. We wanted a company that could be our community managers as well as could help us with publishing and promotion.

SOLUTION

What was the scope of their involvement?

They do community management and publishing for Facebook, Twitter and Instagram. They also do our promotions on those platforms. They develop the content in conjunction with what we’re doing on our website.

How did you come to work with Project Bionic?

We had worked with a video production company to create some videos for our site and he had talked about working with Project Bionic so we reached out to them and they were super responsive. They took time to understand our business and then we gave them an RFP and it went from there.

How much have you invested with Project Bionic?

We spend between $10,000 and $50,000 per year.

What is the status of this engagement?

We started working with them in November 2015 and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

What’s most exciting is that when we went to CES in Las Vegas with our product in 2016, Project Bionic sent two people with us who captured videos and real-time tweet and communication with our community. They stayed up on the press that we were getting and worked in conjunction with our PR agency to make sure anything that was mentioned in the press was sent out or retweeted or whatever was needed. We were a small, unknown startup coming out of Seattle, Washington and we ended up in Time magazine as one of the top products to come out of CES in 2016. We were mentioned on a number of sites for 2017. A lot of that had to do with our PR agency however, I don’t think we would’ve gotten the buzz around any of those press pieces had it not been for Project Bionic. We set a goal for 10,000 likes and we have surpassed that with 12,000 likes.

How did Project Bionic perform from a project management standpoint?

They do great. It’s helpful to have an entire team dedicated to our business making sure we’re on top of trends and knowing when deadlines are coming. We get a weekly email that includes our plan for the week. Our product is a SEA class one device so we have a regulatory guide to approve everything that goes out. Colin and Laura make sure that anything we write on social media is approved by our regulatory guide.

What did you find most impressive about Project Bionic?

It’s a unique device that we have and I think they’ve done their due diligence to get to know the product well and understand the nuances of marketing this product. They’re a great extension of our marketing team.

Are there any areas Project Bionic could improve?

We’re really happy with them and if there are any issues, we can have an open conversation and have that resolved quickly.

5.0
Overall Score They’ve been great.
  • 5.0 Scheduling
    ON TIME / DEADLINES

    They deliver on time or early.

  • 5.0 Cost
    Value / within estimates
    They provide a great value for the price we’re paying them.
  • 4.0 Quality
    Service & deliverables
    They are providing great quality work.
  • 5.0 NPS
    Willing to refer
    I have recommended them already.

Social Media Marketing for Dairy Delivery Company

"They have a good range of creative capacity."

Quality: 
5.0
Schedule: 
4.0
Cost: 
4.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
2011 - Ongoing
Project summary: 

Project Bionic created a content marketing, digital strategy and community management plan to build a brand's awareness, increase customer sign-ups and sales, and improve their social customer service. 

The Reviewer
 
51-200 Employees
 
Kent, Washington
Sean Flaherty
Marketing & PR Manager, Smith Brothers Farms
 
Verified
The Review
Feedback summary: 

Their client's Facebook following increased from 5,000 to 60,000 during the 6-year partnerships, and their customer base increases by over 5,000 per year. Project Bionic's creative expertise stood out. 

BACKGROUND

Introduce your business and what you do there.

We are a dairy home delivery company. We deliver milk that we manufacture and other products that we purchase to 50,000 homes in the Seattle and Tacoma areas. I am the marketing and public relations manager.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Project Bionic?

We needed to build awareness of our company and drive more customer signups. We also wanted to upsell our customers by promoting new products that we’re carrying. We needed to upgrade customer service by being able to address weather delays for deliveries, etc. and to reduce attrition.

SOLUTION

What was the scope of their involvement?

They developed all of the content for our social media including Facebook, Instagram and Pinterest. They had also done Twitter but that is now done in-house. They help with community management and acquisition campaigns, which includes digital media strategy.

How did you come to work with Project Bionic?

They are a local company that was recommended to us. I believe we were one of their first clients.

How much have you invested with Project Bionic?

We spend $10,000 to $50,000 per year with Project Bionic.

What is the status of this engagement?

We have been working with them for six years and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

When we started, we had less than 5000 followers on Facebook and now we have almost 60,000. Our customer growth has been really steady. We add 5000 to 6000 new customers on a yearly basis. We recently started our Pinterest and Instagram pages and we’ll soon have 1000 followers on those platforms.

How did Project Bionic perform from a project management standpoint?

They’re a small agency so there’s not a lot of red tape to go through. We tell them what we need and a couple of people on the team get it done.

What did you find most impressive about Project Bionic?

They have a good range of creative capacity as far as having the capability to write in different tones, to design, to produce video, to do photo shoots, etc. Content creation is a big value for us because we don’t have a lot of that in-house.

Are there any areas Project Bionic could improve?

We brought the community management in-house because it’s a daily thing and I feel like they could’ve been done better with that.

4.0
Overall Score
  • 4.0 Scheduling
    ON TIME / DEADLINES
  • 4.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Social Media Marketing for Radio Company

"They’ve really become an extension of our team."

Quality: 
4.0
Schedule: 
5.0
Cost: 
3.0
Willing to refer: 
5.0
The Project
 
$10,000 to $49,999
 
Oct. 2015 - Ongoing
Project summary: 

Project Bionic maintained and grew their client's social media presence. They also provided content marketing services.

The Reviewer
 
10,001+ Employees
 
Chicago, Illinois
Marketing Manager, Two Way Radio Company
 
Verified
The Review
Feedback summary: 

Project Bionic increased their client's social media followers and reach; Facebook followers increased by over 200%. They were extremely timely and helpful. 

BACKGROUND

Introduce your business and what you do there.

I am the senior global marketing manager of a company that makes two-way radios and different communication devices. I’m responsible for the regional marketing deployment we do on the brand, product marketing, and channel support.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Project Bionic?

Social media is a good way for us to build the brand and connect with our channel partners and end users. However, we needed help with our social media channels. We already had all the channels established but were not doing a good job of maintaining them. As a result, we had very few followers.

SOLUTION

What was the scope of their involvement?

Project Bionic is in charge of our social media channels. They reviewed our business and gave us goals to reach. They’ve really gotten to know our product line and they’re very involved. They know the people in our target market very well and know how to talk to them. We work on a calendar of the different things we want to do in social media and they manage all of that. I don’t have to worry about anything because I know it’s in good hands. They reach out to us if there are technical questions from a customer that they don’t know how to answer. I might give suggestions on content marketing, but they take it from there.

How did you come to work with Project Bionic?

One of our channel partners introduced us to them. I liked the fact that they’re not a big company.

How much have you invested with Project Bionic?

We’ve spent between $10,000 and $50,000 over the course of our relationship.

What is the status of this engagement?

We started working with them in October 2015 and the work is ongoing.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate productivity, quality of work, or the impact of the engagement?

The results have been great. In October 2015, we had 3,400 fans on Facebook. Today, it’s around 11,000. Our impressions, engagement levels, and share levels are very high. We had 1.5 million impressions in 2016. Twitter and LinkedIn have also seen some great growth. Our most successful posts are when we talk about a product, but our audience also likes to see funny posts.

How did Project Bionic perform from a project management standpoint?

We have access to the calendar so we can stay updated. I meet with the account manager every week and the founder of the company is always helpful.

What did you find most impressive about Project Bionic?

They asked for some radios so they could take pictures to post online. People like seeing those kinds of pictures on social media. They’ve really become an extension of our team.

Are there any areas Project Bionic could improve?

No. The time difference makes it challenging, but there’s nothing we can change about that.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 3.0 Cost
    Value / within estimates
    I haven’t compared them to anyone else.
  • 4.0 Quality
    Service & deliverables
  • 5.0 NPS
    Willing to refer

Social Media Advertising for Music Festival

"They are a great resource beyond the business they are doing."

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Less than $10,000
 
Apr. 2016 - Ongoing
Project summary: 

Project Bionic wrote and managed a music festival's Facebook ad campaigns geared at increasing ticket sales, audience and lowering cost per click. 

The Reviewer
 
1-10 Employees
 
Portland, Oregon
Erika Olsen
Director, Winthrop Rhythm & Blues Festival
 
Verified
The Review
Feedback summary: 

The ad campaign led to $46,000 in revenue and increased the audience by 7,000 people. Project Bionic's project management, social media expertise and overall business strategy advice stood out 

BACKGROUND

Introduce your business and what you do there.

My company is the Winthrop Rhythm & Blues Festival which is a nonprofit put on by the Winthrop Music Association in Winthrop, Washington. It’s now in its 30th year, and it’s been a nonprofit for 12 years. I am the festival director, handling the booking of the bands, production, and marketing.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Project Bionic?

It was to get the word out to an audience that might not know about our festival, and to sell more tickets. I’d like to add that I also worked for the Waterfront Blues Festival in Portland run by the Oregon Food Bank. I brought PB into that festival first, worked with them there, and it was unbelievably successful. That’s a big festival compared to ours. I run the Facebook page for Waterfront, and they had previously made some Pandora buys. 

With Pandora, there was nothing trackable. A month before the festival, I reached out to PB and said, “This is the result that Waterfront got in an earlier campaign with Pandora. I’ve got a very small amount of budget to work with. Can you do something for me? Help us reach out to people who might be interested in a performer we hadn’t had before? And reach out to a demographic that we hadn’t interacted with before?” PB told me, “We really believe we can do better than that.” And they did. The PB buys on facebook proved just phenomenally successful, and had the trackable data to prove it.

Seeing the results we got at Waterfront, I convinced the board that runs Winthrop to spend some of our advertising budget with PB. And that paid off spectacularly.

SOLUTION

What was the scope of their involvement?

For Waterfront I managed the FB social media organic reach and PB wrote and implemented the FB ad buys. PB worked with both our ticket seller and web designer to put in a tracking system that tied FB clicks to our website to our ticket seller. PB provided weekly data updates.

How did you come to work with Project Bionic?

I met Josh Dirks at a conference put on by the Washington Festival and Events Association. Josh has taught social media classes over the years and I follow him since as he is a social media guru. Josh has shared his expertise with me and has always been available for phone calls when I have questions. I have learned much from Josh Dirks and Leif Espelund and they have really helped me hone my social media skills. With Winthrop Rhythm and Blues Festival, if we had the budget, I would completely turn over all our social media to PB, I believe in them that strongly.

How much have you invested with Project Bionic?

For Waterfront we invested $5k.

For Winthrop Rhythm &Blues Festival we invested $425

What is the status of this engagement?

For Waterfront – PB started the campaign in April for a period of 3 months.

For the Winthrop Rhythm & Blues Festival, we engaged PB in the beginning of June 2016.

RESULTS & FEEDBACK

Could you share any evidence that would demonstrate the productivity, quality of work, or the impact of the engagement?

Waterfront: PB had a profound effect on our ticket sales. We had 794 purchases with a revenue of $46,000, Increased our FB audience by 7,000, and the cost per click averaged $0.28. The metrics are remarkable compared to what had been achieved with other social media buys.

Winthrop: We engaged PB with a $425 buy which turned into a purchase conversion of $5,300 in ticket sales.

PB really did an amazing job and both festivals will continue to use them this year.

How did Project Bionic perform from a project management standpoint?

They managed everything and gave weekly reports. They ran the ads by us and if we needed to, we tweaked them. We conferred with them regularly by phone, which was great.

They listened and knew exactly what needed to be done. They wrote the ads. When an ad did not have impact, PB would pull that ad and create another. They managed the whole campaign from beginning to end. It was amazing.

What did you most impressive about Project Bionic?

They really are into what they are doing. They really believe in it, and they have fun. Just a positive way that they show up as a company. They do great business and have a great service to sell, but they also are available for me even when I have just a simple question like “Why is Facebook doing this,” and they are always available and open and willing to impart information, which is great. It’s not like when you engage somebody who is taking care of your website, ask them to make a 2-word change, and they charge you their hourly rate to make that change. These guys are available. They are a great resource beyond the business they are doing.

Are there any areas Project Bionic could improve?

I can’t think of one thing, to be honest. I’m a huge fan. 

5.0
Overall Score I would love to go work for them. That’s how much I love the company. It is that positive of an experience.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    5—Every deadline that they said and I said, in terms of when they were doing reporting, was spot on. Beyond that, when I needed extra information, Leif, our project manager, was extremely responsive.
  • 5.0 Cost
    Value / within estimates
    It’s the highest it can be because the return was unbelievable.
  • 5.0 Quality
    Service & deliverables
    It is the highest quality of work. They really know what they’re doing.
  • 5.0 NPS
    Willing to refer
    I already have.