What evidence can you share that demonstrates the impact of the engagement?
We just did a soft launch one-and-a-half weeks ago, so I really don’t have much in the way of user statistics. I did find a couple bugs after we went live, but it wasn’t anything on their part. It was more left over from the previous developers. Programmers.io jumped on it and had it taken care of for me within 24–48 hours. I think I have seven or eight users on there right now—just a soft, internal launch to make sure we get the bugs worked out. The people who have used it so far are very pleased with it.
They helped us build one of the components with an additional tool. The software serves two purposes; one from the client’s side to track all their finances and go through a debt elimination process, but also for the agents to sit down and use some of the tools. I’m integrating calculators and a quick analysis tool that Proframmers.io built for us. It’s a great prospecting tool that I’m getting really good feedback on so far.
How did Programmers.io perform from a project management standpoint?
We were in a tough place, and they put in extra hours. He had people working over the weekend and stuff for me. I had to do a demo on a Saturday, and they brought a couple extra people in to get stuff taken care of to meet that deadline. I’d give them 11 out of 10 on that. The communication has been excellent. I’ve got an open window with them on Skype. If he has a question, he pings me. If I need to give him some feedback, or I think of something else, I ping him. I feel like I’m part of the project versus getting an update once a week on where we’re at. I may be a little different than some clients because I am still doing non-coding development on the WordPress sites.
What did you find most impressive about them?
To me, success in business is about clear communication. I’ve felt that they have been extremely clear in their communication. When they’ve done an estimate on hours, they’ve been very close to those hours. With the previous developer, I was experiencing situations where they gave me an estimate of 50 hours, and I get a bill for 125 hours.
Programmers.io came in close to their estimates, which means a lot to me as a client, as it helps me budget. I’m not sitting here with a million dollars in my budget; I’m trying to build a small company. Most companies our size are not investing the kind of money we are, but we’re trying to grow. The owner of the company, Scott, is learning slowly that owning a piece of software is not always necessarily what it’s cracked up to be.
I’m extremely pleased with them, to the point where I want to give these guys more business rather than going through some of the other resources I have. I feel like I’ve developed a relationship with them. They’re like my in-house developers. I think their team now is close to 70 developers, and they cover a wide array of different skill sets. When I called them last week to ask for some help in integrating an API, he checked is one of his people was available. Ten minutes later, we were on Skype together. I explained to him what we were doing, he put together the spec, and they’re going to start on that piece for us.
Are there any areas they could improve?
I don’t think there is. In a perfect world, they would have had more bandwidth when I came to them, but that’s not their fault. He let me know upfront that he didn’t have a lot of bandwidth at the time. He could put one person full time on it and have a few other people work some extra hours. His plate was pretty full when we came to him. I’ve got nothing but great things to say about them. They’re excellent to work with.