Could you share any statistics or metrics from this engagement?
The core of the site was its rating system. We have done some testing that has run without issues. Prograils did what we told them to do. They have some great designers who understood what our aim was and took care of our requests after each testing cycle.
Elements like the dashboard have turned out great. Companies can see and understand where good service is located. Currently, the app is more stable than in the beginning. Quality-wise, it has been above the results we saw from the Lithuanian team.
We've seen some traction for the app. Users are installing it and passing it along to their friends.
How did Prograils perform from a project management standpoint?
Like any good collaboration, there have been some financial battles. They met our deadlines and, when they didn't, it was our fault and not theirs. I can admit that at times we were not the easiest of clients.
We used GitHub, Google Drive, Trello, Sketch, and InVision for project management. InVision and Sketch helped to speed up our mock-up process. They were used at our request, and we appreciated their flexibility with that.
What distinguishes Prograils from other providers?
I'm very surprised by their English fluency and impressed with their willingness to find creative solutions. I worked with other teams that jumped when I told them to, without questioning me. Prograils specializes in figuring out what a problem is and how it can be fixed.
Any prospecting customer should focus on learning the process and on finding the tools that can help them. I came across Trello, which is a visual, agile application. Finding programmers who are OK with working in a visually oriented way is also important. It eliminates a lot of the going back and forth in the process. Given that a team may not be native English speakers, when discussing complex items, it's better to have a visual approach.
Is there anything Prograils could have improved or done differently?
Prograils are very good in terms of explaining how many hours they allocated and how much it cost me, but they're not so good in terms of giving estimates. I have told them this and they are improving themselves.