Can you share any outcomes from the project that demonstrate progress or success?
The outcome that proves this project was a success was the autocomplete search terms. They changed to the exact words they said they would, and the term "Lawsuit" was removed from our autocomplete results entirely.
How effective was the workflow between your team and theirs?
We didn’t hear from them constantly, but they did send us monthly reports on what was happening. If we had questions, we could email them too.
What did you find most impressive about this company?
I was most impressed with the results of the project. Very few companies offer this service, but Profile Defenders were upfront with us and delivered exactly what they said they would.
Are there any areas for improvement?
I would love to have a better understanding of how this process worked so that in the future we might be able to do it ourselves.