Web Dev & Digital Marketing for Travel & Tours Company
- Other Digital Marketing Search Engine Optimization Web Development
- Confidential
- Apr. 2022 - Apr. 2024
- Quality
- 5.0
- Schedule
- 4.5
- Cost
- 5.0
- Willing to Refer
- 4.5
"Their data-driven strategies provided valuable insights, leading to exceptional results."
- Hospitality & leisure
- Pune, India
- 11-50 Employees
- Online Review
- Verified
ProdNovate redesigned a travel and tours company's website and implemented booking and inquiry forms. They also worked on content and email marketing, SEO, and PPC to increase online visibility and engagement.
ProdNovate’s efforts increased organic traffic by 40% within six months and improved conversion rates by 25% and brand recognition by 30%. The team was timely, responsive, adaptable, proactive, and collaborative. They managed the project professionally and stood out for their innovative approach.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Customer Success Manager of Gallivant
Describe what your company does in a single sentence.
Gallivant provides unforgettable travel experiences through expertly curated tours and personalized travel packages.
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire ProdNovate to accomplish?
- Increased Online Visibility
- Enhanced Customer Engagement
- Improved Conversion Rates
SOLUTION
How did you find ProdNovate?
Referral
Why did you select ProdNovate over others?
- Pricing fit our budget
- Great culture fit
- Good value for cost
- Referred to me
How many teammates from ProdNovate were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
- SEO Optimization
- Conducted a thorough audit of Gallivant's website to identify areas for improvement.
- Implemented on-page and off-page SEO strategies to enhance search engine rankings.
- Optimized website content, meta tags, and keywords to increase organic traffic.
- Built high-quality backlinks to improve domain authority.
- Content Marketing
- Developed a content marketing plan tailored to Gallivant's target audience.
- Created engaging blog posts, articles, and travel guides to attract and retain visitors.
- Managed a content calendar to ensure consistent posting and relevance.
- Utilized storytelling techniques to highlight Gallivant's unique travel experiences.
- Email Marketing
- Designed and implemented an email marketing strategy to nurture leads and retain customers.
- Created personalized and segmented email campaigns to promote special offers and travel packages.
- Analyzed email performance metrics to optimize future campaigns and improve open and click-through rates.
- Paid Advertising (PPC)
- Developed and managed pay-per-click advertising campaigns on Google Ads and social media platforms.
- Conducted keyword research to identify high-performing keywords for ad targeting.
- Monitored and optimized ad performance to maximize ROI and reduce cost-per-click.
- Website Design and Optimization
- Redesigned Gallivant's website to enhance user experience and navigation.
- Implemented responsive design to ensure optimal viewing on all devices.
- Enhanced site speed and performance to improve user satisfaction and reduce bounce rates.
- Integrated booking and inquiry forms to streamline the customer journey.
- Analytics and Reporting
- Set up and configured Google Analytics and other tracking tools to monitor website performance.
- Provided detailed monthly reports on key metrics, including traffic, engagement, and conversion rates.
- Conducted regular performance reviews to identify opportunities for further optimization.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
- Increased Website Traffic
- Organic traffic increased by 40% within six months due to effective SEO strategies and content marketing efforts.
- Paid search and social media campaigns contributed to a 30% rise in overall website visits.
- Improved Conversion Rates
- Conversion rates improved by 25%, resulting from optimized landing pages, enhanced user experience, and targeted email marketing campaigns.
- The quality of leads improved, leading to a 20% increase in bookings and inquiries.
- Higher Email Open and Click-Through Rates
- Email open rates increased by 20%, and click-through rates improved by 15%, indicating more effective email marketing strategies.
- The email subscriber list grew by 25%, enhancing Gallivant's direct marketing reach.
- Increased Brand Awareness
- Brand awareness campaigns on social media and paid advertising resulted in a 30% increase in brand recognition and recall among target audiences.
- Engagement with branded content saw a significant uptick, contributing to a stronger brand presence.
- Improved Website Performance
- Website load times were reduced by 40%, leading to a better user experience and lower bounce rates.
- Mobile responsiveness enhancements resulted in a 30% increase in mobile traffic and engagement.
- Higher Return on Investment (ROI)
- PPC campaigns delivered a 50% increase in ROI, with lower cost-per-click and higher conversion rates.
- Overall marketing ROI improved by 35%, showcasing the efficiency and effectiveness of ProdNovate's strategies.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
- Timely Delivery
ProdNovate demonstrated exceptional project management skills throughout our collaboration. From the outset, they established clear timelines and milestones for each phase of the project. They adhered to these deadlines consistently, ensuring that all deliverables were completed on time. Their structured approach included regular progress updates, which kept us informed and confident in their ability to meet our expectations. - Responsiveness to Needs
ProdNovate's responsiveness to our needs was outstanding. They maintained open lines of communication, making it easy for us to reach out with questions or requests. Whether it was through emails, phone calls, or scheduled meetings, their team was always available and quick to respond. They took the time to listen to our feedback and made adjustments promptly, demonstrating a commitment to our satisfaction and project success. - Adaptability and Proactive Solutions
One of the standout aspects of ProdNovate's project management was their adaptability. They proactively identified potential challenges and offered solutions before issues could arise. For instance, when we wanted to pivot our social media strategy mid-campaign, ProdNovate swiftly adjusted their plans and provided a revised strategy that aligned with our new goals. Their ability to adapt ensured that our project remained on track and delivered the desired outcomes. - Collaborative Approach
ProdNovate fostered a collaborative environment where our input was valued and incorporated into the project. They conducted regular strategy sessions, involving our team in key decision-making processes. This collaborative approach not only enhanced the quality of the work but also ensured that the final deliverables were aligned with our vision and business objectives. - Overall Satisfaction
ProdNovate's project management was exemplary. They delivered all items on time, responded promptly to our needs, and maintained a high level of professionalism throughout the project. Their proactive and collaborative approach significantly contributed to the success of our digital marketing initiatives, and we highly recommend their services to any business seeking a reliable and effective marketing partner.
What was your primary form of communication with ProdNovate?
Virtual Meeting
What did you find most impressive or unique about this company?
ProdNovate's innovative approach and use of cutting-edge technologies set them apart. Their data-driven strategies provided valuable insights, leading to exceptional results. Their commitment to staying ahead of industry trends and their proactive, responsive service made them an invaluable partner for our digital marketing needs.
Are there any areas for improvement or something ProdNovate could have done differently?
ProdNovate could improve by providing more detailed reporting on campaign performance and offering more frequent strategy review sessions.
RATINGS
-
Quality
5.0Service & Deliverables
-
Schedule
4.5On time / deadlines
-
Cost
5.0Value / within estimates
-
Willing to Refer
4.5NPS