PROCRM is a team of professionals that combines the entire cycle of services for business systematization and is interested in your maximum result.
The company's mission is to be your constant partner in systematizing your business and accelerating your growth by implementing IT technologies and innovations.
We implement solutions, not just install software!
A team of experienced business analysts, system analysts and developers is ready to use all their experience to identify your business growth points and offer solutions that meet your business requirements.
Main areas of work:
Audit, construction (BPMN) and automation of business processes
Selection, implementation and support of CRM/ERP systems
Comprehensive business systematization
Systematization of sales
Systematization of HR processes.
AI implementation
Development of no-code websites
PROCRM — Make your business systematic!
UA
PROCRM - команда професіоналів, яка об'єднує в собі весь цикл послуг для систематизації бізнесу та зацікавлена у вашому максимальному результаті.
Місія компанії — бути Вашим постійним партнером у систематизації вашого бізнесу та прискорювати ваш ріст впроваджуючи ІТ-технології та інновації.
Ми впроваджуємо рішення, а не просто встановлюємо софт!
Команда досвідчених бізнес-аналітиків, системних аналітиків та розробників готова використати весь свій досвід, щоб визначити точки росту Вашого бізнесу та запропонувати рішення, що відповідають Вашим бізнес-вимогам.
Основні напрямки роботи:
Аудит, побудова (BPMN) та автоматизація бізнес-процесів компанії
CRM Implementation & Automation Dev for Bicycle Tour Company
CRM Consulting and SICustom Software Development
$10,000 to $49,999
Jan. 2023 - Oct. 2024
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Everything is good and on time."
Oct 14, 2024
COO, OrangeFox
Kateryna Vasylieva
Business services
Barcelona, Spain
11-50 Employees
Online Review
PROCRM provided CRM implementation services for a bicycle tour company. The team was responsible for implementing the CRM system, developing automation, and training managers.
PROCRM successfully implemented the CRM system, enabling the client to organize their information in a single workspace and store important data. The team delivered the project on time and communicated effectively through virtual meetings. Moreover, they were pleasant to work with.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the COO of OrangeFox
Describe what your company does in a single sentence.
OrangeFox company organizes bicycle tours
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire PROCRM to accomplish?
implementation of CRM
SOLUTION
How did you find PROCRM?
Online Search
Why did you select PROCRM over others?
Pricing fit our budget
How many teammates from PROCRM were assigned to this project?
2-5 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
implementation of the CRM system Development of automation Training of managers
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Organization of a single workspace and storage of important data and operations in the system
Describe their project management. Did they deliver items on time? How did they respond to your needs?
everything is good and on time
What was your primary form of communication with PROCRM?
Virtual Meeting
What did you find most impressive or unique about this company?
it is a pleasure to work with Roman
Are there any areas for improvement or something PROCRM could have done differently?
do not complicate where possible do not do, for example, passing this feedback form)
RATINGS
5.0
Quality
5.0
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
5.0
Value / within estimates
Willing to Refer
5.0
NPS
Product Accounting Optimization for Coffee Brand
AccountingCRM Consulting and SI
Confidential
Aug. 2023 - Sep. 2024
4.0
Quality
4.5
Schedule
5.0
Cost
4.5
Willing to Refer
5.0
"Their speed and work efficiency were impressive."
Oct 9, 2024
Marketer & Assistant Director, Red Hot Coffee Beans
Granush Khachaturian
Food & Beverage
Kyiv, Ukraine
1-10 Employees
Online Review
PROCRM helped a coffee brand set up their product accounting processes. The team of 6–10 people set up the whole process and easily adapted to the CRM.
PROCRM helped the client to learn how to work with the CRM system quickly. The team was quick, efficient, and friendly. They communicated with the client through virtual meetings, email, and a messaging app.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the marketer, assistant director of Red Hot Coffee Beans
Describe what your company does in a single sentence.
My company is the coffee brand - Red Hot coffee beans
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire PROCRM to accomplish?
help in setting up product accounting processes
SOLUTION
How did you find PROCRM?
Other
Why did you select PROCRM over others?
High ratings
Close to my geographic location
How many teammates from PROCRM were assigned to this project?
6-10 Employees
Describe the scope of work in detail. Please include a summary of key deliverables.
Your team helped us a lot in setting up the whole process
Separate thanks to Roman and Svitlana for their cooperation
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
the whole team was able to learn to work in the system very quickly CRM
Describe their project management. Did they deliver items on time? How did they respond to your needs?
the project manager performed all tasks very quickly and friendly
What was your primary form of communication with PROCRM?
Virtual Meeting
Email or Messaging App
What did you find most impressive or unique about this company?
Their speed and work efficiency were impressive.
Are there any areas for improvement or something PROCRM could have done differently?
No
RATINGS
4.0
Quality
4.5
Service & Deliverables
Schedule
5.0
On time / deadlines
Cost
4.5
Value / within estimates
Willing to Refer
5.0
NPS
CRM Consulting & SI for Electric Car Company
CRM Consulting and SI
Confidential
July 2023
5.0
Quality
5.0
Schedule
5.0
Cost
5.0
Willing to Refer
5.0
"Their focus on collaboration and proactive communication made the process smooth."
Oct 4, 2024
Site Administrator, NCASE/NCARS
Dmytro Zhukosvkyi
Other industries
Odesa, Ukraine
201-500 Employees
Online Review
PROCRM provided CRM consulting and SI services for an electric cars company. They implemented a CRM system to streamline internal processes and improve customer interactions and management.
PROCRM successfully implemented the CRM system, boosting productivity, improving client retention, decreasing response times, and enhancing sales tracking. The team delivered efficiently and responsively, communicated regularly, and adapted quickly to changes. They were flexible and proactive.
The client submitted this review online.
BACKGROUND
Please describe your company and position.
I am the Site Administrator of NCASE/NCARS
Describe what your company does in a single sentence.
B2B trade in mobile accessories and retail trade in electric cars
OPPORTUNITY / CHALLENGE
What specific goals or objectives did you hire PROCRM to accomplish?
Setting up for the company SRM Bitrix
SOLUTION
How did you find PROCRM?
Online Search
Why did you select PROCRM over others?
High ratings
Good value for cost
Referred to me
Describe the scope of work in detail. Please include a summary of key deliverables.
We recently implemented a CRM system to streamline our internal processes and enhance client interactions. The project involved detailed planning, customization, and integration with existing tools.
Key Steps: Business Analysis: We analyzed our workflows to identify areas for automation and improvement.
Customization & Integration: The system was tailored to our specific needs, including custom reporting and integration with accounting and support systems.
Employee Collaboration: The CRM system improved communication across teams by centralizing data, which allowed for smoother coordination and decision-making.
Testing & Training: After thorough testing, we conducted employee training to ensure effective usage.
Ongoing Support: Post-launch, we received technical support to address any emerging issues.
Results: The CRM system boosted productivity by automating routine tasks, improved client management by centralizing data, and enhanced transparency through real-time analytics. Internal communication between departments also significantly improved, leading to better overall performance.
RESULTS & FEEDBACK
What were the measurable outcomes from the project that demonstrate progress or success?
Increased Productivity: Automation of routine tasks resulted in reduction in administrative workload for employees, allowing them to focus on higher-value tasks.
Improved Client Retention: With centralized data and more personalized service, client retention rates improved.
Faster Response Times: The system enabled quicker access to client information, leading to decrease in response times for customer inquiries and issues.
Enhanced Sales Tracking: The CRM allowed for more effective monitoring of sales pipelines, resulting in increase in successful deal closures.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
The project management was efficient and responsive. Most deliverables were on time, with minor delays due to customizations. The team communicated regularly and adapted quickly to changes in our needs. Collaboration between teams was smooth, ensuring our goals were met without major issues.
What was your primary form of communication with PROCRM?
Virtual Meeting
What did you find most impressive or unique about this company?
What impressed us most about the company was their flexibility and ability to adapt to our evolving needs without losing momentum. Their focus on collaboration and proactive communication made the process smooth. Additionally, their technical expertise in customizing the CRM to fit our unique requirements stood out, ensuring the system perfectly aligned with our business processes.
Are there any areas for improvement or something PROCRM could have done differently?
There might be areas for improvement, but honestly, we didn’t encounter any significant issues. Everything met our expectations, and the system was implemented smoothly. Perhaps there are optimizations we haven't identified yet, but for now, everything works well for our needs.
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