Proacto

BACKGROUND

Please describe your company and position.

I am the Assistant General Manager / CMM of Lviv National Opera

Describe what your company does in a single sentence.

Lviv National Opera and Ballet is a State national institution of performing art.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Proacto to accomplish?

• Create new website based on WordPress
• Synchronize with external ticket operator

SOLUTION

How did you find Proacto?

Referral

Why did you select Proacto over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Proacto were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• UX/UI Design: 
  • User Experience (UX) Design: Creating a seamless and engaging user experience that guides visitors through the website intuitively. This includes crafting a logical site structure, ensuring easy navigation, and minimizing load times. 
  • User Interface (UI) Design: Designing visually appealing interfaces that reflect the Lviv National Opera's branding and heritage. This involves choosing appropriate color schemes, typography, and imagery that resonate with the opera's audience. 
  • Responsive Design: Ensuring the website is fully functional and visually appealing on all devices, from desktop computers to smartphones and tablets. 
  • Interactive Elements: Incorporating interactive features such as virtual tours, booking systems, and multimedia content (videos, audio clips, etc.) to engage users and enrich their online experience. 
• Development: 
  • Website Architecture Development: Creation of a scalable and flexible website architecture that supports the content-rich nature of the opera's online presence. This includes planning for future expansions, such as adding new sections for events, educational programs, and archives of past performances. 
  • Content Management System (CMS) Integration: Implementing a user-friendly CMS that allows the opera's staff to easily update content, manage event listings, and publish news or articles without needing technical assistance. 
  • Performance Optimization: Ensuring the website loads quickly and efficiently, even during high-traffic periods. This involves optimizing images, using content delivery networks (CDNs), and implementing caching strategies. 
  • Security Measures: Implementing robust security protocols to protect the website from hacking, data breaches, and other cyber threats. This includes regular updates, backups, and monitoring systems. 
  • Accessibility Compliance: Ensuring the website is accessible to people with disabilities, adhering to WCAG (Web Content Accessibility Guidelines) standards. 
• Key Deliverables 
  • Summary: A fully functional, secure, and accessible website with an intuitive CMS. A visually stunning and user-friendly interface that enhances user engagement and accessibility. Comprehensive project documentation, including a detailed project plan, design guidelines, and maintenance instructions. Training sessions for the opera's staff on managing the website and its content. This scope of work ensures that the Lviv National Opera's new website would not only serve as a digital showcase of its rich cultural offerings but also as a robust platform for engaging with its audience and facilitating ticket sales and event promotions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The number of visitors increased as well as % of conversations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything happened on time.If there were any delays, they happened in reasonable circumstances.

What was your primary form of communication with Proacto?

Virtual Meeting

What did you find most impressive or unique about this company?

They dived deeply into my niche and it allowed PROACTO to suggest lots of new things that I hadn't come up with.

Are there any areas for improvement or something Proacto could have done differently?

I don't know. I was absolutely satisfied with the results.

BACKGROUND

Please describe your company and position.

I am the Marketing Specialist of Khinkalnya

Describe what your company does in a single sentence.

Khinkalnia is a restaurant chain of Georgian cuisine, which has more than 60 franchised restaurants in Europe.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Proacto to accomplish?

• Development of a complete website for a chain of restaurants

SOLUTION

How did you find Proacto?

Referral

Why did you select Proacto over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Proacto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a complete site for the international network. It was necessary to make the correct and logical structure of the site according to the needs of users from different countries. The first is the initial page from which there is a delimitation to the pages of the countries where the network is present. That is, the first page is the choice of the country and language of the site. Each country (Ukraine, Poland, Lithuania and Latvia) should have its own page with relevant content for it. For example, the Ukrainian page should have such sections as: restaurants, delivery, franchising, loyalty program, news and contacts. We also wanted to place widgets for downloading the mobile application in the footer.

The restaurants page should contain a map that will show the geography of the network. In addition to the competent structure of the site, we also wanted to update the design, make it brighter and more modern. What did we get? The team fulfilled the tasks we set, we got a good design that is more convenient for our users. Thanks to the global page where the user selects the country, we avoided traffic confusion. The "News" page has convenient tags by which we can sort publications. That is, we got a beautiful, clear and accessible website of the network, which is more convenient for our users.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Currently, we are still collecting analytics data to have broader comparative results, but we can already see that traffic to the site has increased.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are very pleased with the communication from the team, who were very timely and responsive to our needs. In addition, the team constantly clarified and asked us if everything is okay, if we have additional wishes, etc. That is, we felt the team's involvement in our project and the desire to make it perfect.

What was your primary form of communication with Proacto?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their warm, friendly communication and receptiveness to feedback.

Are there any areas for improvement or something Proacto could have done differently?

In order for the customer to have fewer questions about filling the site with content, you can make a comprehensive guide for using the site. There was such a guide, but I think it can be improved.

BACKGROUND

Please describe your company and position.

I am the marketing manager of The School of the Free and Caring

Describe what your company does in a single sentence.

The School of the Free and Caring – it is a private Ukrainian school, the task of which is to educate a free, happy, worthy, open and caring person.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Proacto to accomplish?

• Website Development

SOLUTION

How did you find Proacto?

Referral

Why did you select Proacto over others?

• Close to my geographic location
• Good value for cost
• Referred to me

What was the size of Proacto’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Proacto team refactored the UI/UХ design of our new website and after that developed it completely. Our website build on CMS WordPress. Proacto implemented all the agreed functionality: fronted, various modules of news, events, text, photos etc, that can be used on different pages. Developers were ready to work also on weekends to complete the work on time. We are satisfied with the cooperation and will work with Proacto in the future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• New website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management typically deliver items on time, within budget, and meet or exceed quality expectations. This is achieved through effective communication throughout the project lifecycle. Team was proactive in identifying potential risks and issues and take action to mitigate them before they become major problems. Projects was completed successfully.

What was your primary form of communication with Proacto?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Young team, that is ready to work a lot and implement big projects.

Are there any areas for improvement or something Proacto could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Ukrainian Academy of Periodontology, non-profit organization that works in the dental field in Ukraine. At the moment of working with Proacto, I was the President of organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Proacto, and what were your goals?

We hired Proacto for the web-site development for our non-profit organization, as well as the interactive tool for dentists for filling in the periodontal (dental) chart.

SOLUTION

How did you select this vendor and what were the deciding factors?

Proacto was recommended to us by our marketing partner (Plan B). The team seemed very professional to us and able to implement our project, especially periodontal chart, which was quite a complex product for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had several iterations - brain-storming session, planning, discussion of design and functionality of the web-site and periodontal chart. After that, preliminary version was provided and it took several further steps for testing and ajdustments. Final corrections were made after product launch to the general public.

How many people from the vendor's team worked with you, and what were their positions?

Two people - Yuri (project manager) and Andriy (web-developer).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Periodontal chart has become a routinely used tool for many Ukrainian dentists. By the users, it was characterized as user-friendly, with beautiful design and nice functionality. This led to the significant increase of web-site attendance.

Describe their project management style, including communication tools and timeliness.

The communication was quick, easy and professional. We used Zoom meetings and e-mail, chats.

What did you find most impressive or unique about this company?

The team is really professional, but at the same time easy-going and friendly. It was fun working with them, and their approach was enthusiastic. They were very involved and eager to dive into dentistry, in order to implement a project according to our needs and desires.

Are there any areas for improvement or something they could have done differently?

Not so much, indeed. Perhaps the bugs could have been fixed a bit quicker.

BACKGROUND

Please describe your company and position.

I am the Project director of Izzy agency

Describe what your company does in a single sentence.

IZZY is a digital agency based in Paris, France

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Proacto to accomplish?

• Website development for a wine&spirits group

SOLUTION

How did you find Proacto?

Referral

Why did you select Proacto over others?

• Pricing fits our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Proacto were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Full scope of web development for a big wine&spirit company website : 

• new features development 
• maintenance and support 
• performance optimizations
• security audits 
• SEO optimization
• accessibility improvements

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• increased website traffic 
• improved users engagement
• optimized search engine ranking 
• reduction of server response and page load time

Describe their project management. Did they deliver items on time? How did they respond to your needs?

The project management demonstrated a commitment to timelines, delivering items on schedule and meeting agreed-upon milestones. Communication was effective, with prompt responses to needs and transparent updates throughout the process. The team efficiently addressed issues, collaborated well, and ensured the final deliverables met quality standards. The overall experience was very positive.

What was your primary form of communication with Proacto?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Every member of the team is fully committed to a final result

Are there any areas for improvement or something Proacto could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Digital Marketer Fast Food Franchising Group

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Proacto, and what were your goals?

Proacto developed a Multi-Website for our brand

SOLUTION

How did you select this vendor and what were the deciding factors?

Our company has been developing rapidly and dynamically, so we were looking for developers who could keep up with our demands and we found Proacto

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Proacto developed a Multi-Website using wordpress

How many people from the vendor's team worked with you, and what were their positions?

Project manager, web designer and two developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Our company has been developing rapidly and dynamically, so we were looking for developers who could keep up with our demands and we found Proacto. We immediately found a common ground, we are still completely satisfied with our cooperation. Their team is young active professionals, each of them is an expert in their field. They implement the set tasks quickly, efficiently and in a timely manner.

Describe their project management style, including communication tools and timeliness.

They implement tasks in a timely manner.

What did you find most impressive or unique about this company?

They implement tasks in a timely manner.

Are there any areas for improvement or something they could have done differently?

Everything is great

BACKGROUND

Please describe your company and your position there.

I am the owner and managing partner at the Simplex Legal & Finance

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Proacto, and what were your goals?

We began rebranding and decided to update our web-site. For this reason we have hired Proacto, and they did their job great.

SOLUTION

How did you select this vendor and what were the deciding factors?

The deciding factor was a personal reference and their portfolio.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Web Development, Wordpress development.

How many people from the vendor's team worked with you, and what were their positions?

2. One developer and one project manager

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

After launching the site we become ready to enter the last stage of our rebranding project. Soon we will make relevant announcements on public (in the Internet).

Describe their project management style, including communication tools and timeliness.

Their PM style, communication, timing issues, hard skills are of the highest professionality level.

What did you find most impressive or unique about this company?

They were very open-minded people working on conscience. I mean, when they do their job, they do it as for themselves, so that the result, in any scenario, will be of high quality.

Are there any areas for improvement or something they could have done differently?

I wish them to expand their activities all over EU.

BACKGROUND

Please describe your company and your position there.

I am the owner of marketing agency. We provide dedicated marketing teams.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Proacto, and what were your goals?

Since we don’t have in-house development team every development project we have we hire Proacto. 7 projects by now.

SOLUTION

How did you select this vendor and what were the deciding factors?

The estimated delivery was crucial for us as we were choosing for the first time. Then the estimates were followed.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

Now that we have 7 projects behind it is very expected process for us. We set requirements and designs for our customer’s needs. Than we get the estimates and range of solutions for the project. Than we have delivery iterations.

How many people from the vendor's team worked with you, and what were their positions?

Tech architect PM Developers

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

As we have 7 projects now I can highlight projects that generated x10 sales due to marketing strategy and skillful tech solutions provided. The other project closed the presale phase with 23% sales while the market average is around 10%.

Describe their project management style, including communication tools and timeliness.

We have daily chats with managers from both sides. Once a week we get a review of tasks done. Whenever it's needed, we get grooming sessions.

What did you find most impressive or unique about this company?

Family style company

Are there any areas for improvement or something they could have done differently?

Expand a team to make more good projects.