Proacto

BACKGROUND

Please describe your company and position.

I am the Assistant General Manager / CMM of Lviv National Opera

Describe what your company does in a single sentence.

Lviv National Opera and Ballet is a State national institution of performing art.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Proacto to accomplish?

• Create new website based on WordPress
• Synchronize with external ticket operator

SOLUTION

How did you find Proacto?

Referral

Why did you select Proacto over others?

• High ratings
• Close to my geographic location
• Pricing fit our budget
• Good value for cost
• Company values aligned

How many teammates from Proacto were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

• UX/UI Design: 
  • User Experience (UX) Design: Creating a seamless and engaging user experience that guides visitors through the website intuitively. This includes crafting a logical site structure, ensuring easy navigation, and minimizing load times. 
  • User Interface (UI) Design: Designing visually appealing interfaces that reflect the Lviv National Opera's branding and heritage. This involves choosing appropriate color schemes, typography, and imagery that resonate with the opera's audience. 
  • Responsive Design: Ensuring the website is fully functional and visually appealing on all devices, from desktop computers to smartphones and tablets. 
  • Interactive Elements: Incorporating interactive features such as virtual tours, booking systems, and multimedia content (videos, audio clips, etc.) to engage users and enrich their online experience. 
• Development: 
  • Website Architecture Development: Creation of a scalable and flexible website architecture that supports the content-rich nature of the opera's online presence. This includes planning for future expansions, such as adding new sections for events, educational programs, and archives of past performances. 
  • Content Management System (CMS) Integration: Implementing a user-friendly CMS that allows the opera's staff to easily update content, manage event listings, and publish news or articles without needing technical assistance. 
  • Performance Optimization: Ensuring the website loads quickly and efficiently, even during high-traffic periods. This involves optimizing images, using content delivery networks (CDNs), and implementing caching strategies. 
  • Security Measures: Implementing robust security protocols to protect the website from hacking, data breaches, and other cyber threats. This includes regular updates, backups, and monitoring systems. 
  • Accessibility Compliance: Ensuring the website is accessible to people with disabilities, adhering to WCAG (Web Content Accessibility Guidelines) standards. 
• Key Deliverables 
  • Summary: A fully functional, secure, and accessible website with an intuitive CMS. A visually stunning and user-friendly interface that enhances user engagement and accessibility. Comprehensive project documentation, including a detailed project plan, design guidelines, and maintenance instructions. Training sessions for the opera's staff on managing the website and its content. This scope of work ensures that the Lviv National Opera's new website would not only serve as a digital showcase of its rich cultural offerings but also as a robust platform for engaging with its audience and facilitating ticket sales and event promotions.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The number of visitors increased as well as % of conversations.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything happened on time.If there were any delays, they happened in reasonable circumstances.

What was your primary form of communication with Proacto?

Virtual Meeting

What did you find most impressive or unique about this company?

They dived deeply into my niche and it allowed PROACTO to suggest lots of new things that I hadn't come up with.

Are there any areas for improvement or something Proacto could have done differently?

I don't know. I was absolutely satisfied with the results.

BACKGROUND

Please describe your company and position.

I am the Marketing Specialist of Khinkalnya

Describe what your company does in a single sentence.

Khinkalnia is a restaurant chain of Georgian cuisine, which has more than 60 franchised restaurants in Europe.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Proacto to accomplish?

• Development of a complete website for a chain of restaurants

SOLUTION

How did you find Proacto?

Referral

Why did you select Proacto over others?

• Close to my geographic location
• Pricing fit our budget
• Great culture fit
• Good value for cost

How many teammates from Proacto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We needed a complete site for the international network. It was necessary to make the correct and logical structure of the site according to the needs of users from different countries. The first is the initial page from which there is a delimitation to the pages of the countries where the network is present. That is, the first page is the choice of the country and language of the site. Each country (Ukraine, Poland, Lithuania and Latvia) should have its own page with relevant content for it. For example, the Ukrainian page should have such sections as: restaurants, delivery, franchising, loyalty program, news and contacts. We also wanted to place widgets for downloading the mobile application in the footer.

The restaurants page should contain a map that will show the geography of the network. In addition to the competent structure of the site, we also wanted to update the design, make it brighter and more modern. What did we get? The team fulfilled the tasks we set, we got a good design that is more convenient for our users. Thanks to the global page where the user selects the country, we avoided traffic confusion. The "News" page has convenient tags by which we can sort publications. That is, we got a beautiful, clear and accessible website of the network, which is more convenient for our users.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Currently, we are still collecting analytics data to have broader comparative results, but we can already see that traffic to the site has increased.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

We are very pleased with the communication from the team, who were very timely and responsive to our needs. In addition, the team constantly clarified and asked us if everything is okay, if we have additional wishes, etc. That is, we felt the team's involvement in our project and the desire to make it perfect.

What was your primary form of communication with Proacto?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

We were impressed with their warm, friendly communication and receptiveness to feedback.

Are there any areas for improvement or something Proacto could have done differently?

In order for the customer to have fewer questions about filling the site with content, you can make a comprehensive guide for using the site. There was such a guide, but I think it can be improved.

BACKGROUND

Please describe your company and position.

I am the marketing manager of The School of the Free and Caring

Describe what your company does in a single sentence.

The School of the Free and Caring – it is a private Ukrainian school, the task of which is to educate a free, happy, worthy, open and caring person.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Proacto to accomplish?

• Website Development

SOLUTION

How did you find Proacto?

Referral

Why did you select Proacto over others?

• Close to my geographic location
• Good value for cost
• Referred to me

What was the size of Proacto’s team?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Proacto team refactored the UI/UХ design of our new website and after that developed it completely. Our website build on CMS WordPress. Proacto implemented all the agreed functionality: fronted, various modules of news, events, text, photos etc, that can be used on different pages. Developers were ready to work also on weekends to complete the work on time. We are satisfied with the cooperation and will work with Proacto in the future.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• New website

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Project management typically deliver items on time, within budget, and meet or exceed quality expectations. This is achieved through effective communication throughout the project lifecycle. Team was proactive in identifying potential risks and issues and take action to mitigate them before they become major problems. Projects was completed successfully.

What was your primary form of communication with Proacto?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Young team, that is ready to work a lot and implement big projects.

Are there any areas for improvement or something Proacto could have done differently?

No

BACKGROUND

Please describe your company and your position there.

Ukrainian Academy of Periodontology, non-profit organization that works in the dental field in Ukraine. At the moment of working with Proacto, I was the President of organization.

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Proacto, and what were your goals?

We hired Proacto for the web-site development for our non-profit organization, as well as the interactive tool for dentists for filling in the periodontal (dental) chart.

SOLUTION

How did you select this vendor and what were the deciding factors?

Proacto was recommended to us by our marketing partner (Plan B). The team seemed very professional to us and able to implement our project, especially periodontal chart, which was quite a complex product for us.

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

We had several iterations - brain-storming session, planning, discussion of design and functionality of the web-site and periodontal chart. After that, preliminary version was provided and it took several further steps for testing and ajdustments. Final corrections were made after product launch to the general public.

How many people from the vendor's team worked with you, and what were their positions?

Two people - Yuri (project manager) and Andriy (web-developer).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

Periodontal chart has become a routinely used tool for many Ukrainian dentists. By the users, it was characterized as user-friendly, with beautiful design and nice functionality. This led to the significant increase of web-site attendance.

Describe their project management style, including communication tools and timeliness.

The communication was quick, easy and professional. We used Zoom meetings and e-mail, chats.

What did you find most impressive or unique about this company?

The team is really professional, but at the same time easy-going and friendly. It was fun working with them, and their approach was enthusiastic. They were very involved and eager to dive into dentistry, in order to implement a project according to our needs and desires.

Are there any areas for improvement or something they could have done differently?

Not so much, indeed. Perhaps the bugs could have been fixed a bit quicker.

BACKGROUND

Please describe your company and your position there.

I`m the e-commerce manager in Ukrainian office of international company Josera. Company specializes in manufacturing of petfood and food for cows, pigs, horces and smart farming products under own brand - FarmChamps

OPPORTUNITY / CHALLENGE

For what projects/services did your company hire Proacto, and what were your goals?

We hired Proacto to fix problems that we had with our website created on Magento. Previous agency was constantly draining money from us without visible progress and as we understood later - where using modules that actually where not compatible together and after upgrade to newer versions - some just failed and parts of website were dead.

SOLUTION

How did you select this vendor and what were the deciding factors?

As we are petfood company - we have a lot of customers with which we directly work to deliver orders. One of our clients was actually Andrew from Proacto and ones he called and said about problems that he experience on a website, but he was not offering himself, just said about the problems.

So we asked the previous company if they may solve them - and they started to maneuver and avoiding actual solving. Then we started to call every agency that work with Magento in Lviv (our operation office location) and one of them where Proacto.

On a first meeting it we where suprised to meet Andrew and as he already knew about problems and whole team where acting as proffesionals (without additional selling of themselves or trying to show super value - just showing exactly what we where asking for) we decided to work together

Describe the scope of work in detail, including the project steps, key deliverables, and technologies used.

First scope was on Magento. Later we had few small projects (landings, partner map, small shop and webinars) on WordPress. New checkout, new payment methods, delivery module, conversion tracking and triggers for online marketing. Rework of most of modules and correct upgrading to newer version of Magento

How many people from the vendor's team worked with you, and what were their positions?

A project manager directly, back-, front- developers. Designer on WP (we dont need one with Magento, there where minor changes).

RESULTS & FEEDBACK

Can you share any measurable outcomes of the project or general feedback about the deliverables?

We have greatly increased Conversion Rate in general, because site is way may more responsible and fast. Also huge increase in revenue because of new payment methods, but this is more social and quality of life improvement with their hands. Main positive thing, except of stable work, is that meetings with guys are enjoyable. They dont make me nervous.

Describe their project management style, including communication tools and timeliness.

We use Skype and Telegram for messaging, guys always respond realy fast. Track tasks in Jira. Few times we had big meetings for understanding problems and solutions - hackatons.

What did you find most impressive or unique about this company?

I will copy myself here - guys dont make me feel nervous: They do their job, speak in understandable language, and don't ask for too much money)

Are there any areas for improvement or something they could have done differently?

Maybe if they grow to bigger team and have more different developers we could work on apps also, because this is interesting for us, but im not sure if there specialists in that field in their team. To be honest - i never asked if they do have someone)

BACKGROUND

Please describe your company and position.

I am the CEO of Reil Ltd.

Describe what your company does in a single sentence.

We create and scale e-commerce brands using low-code and no-code technologies, making online business accessible and efficient.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Proacto to accomplish?

Develop and launch an online store on WooCommerce

SOLUTION

How did you find Proacto?

Clutch Site

Why did you select Proacto over others?

• High ratings
• Good value for cost
• Company values aligned

How many teammates from Proacto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Platform setup:
- Installation and configuration of WordPress and WooCommerce.
- Integration of necessary plugins for enhanced functionality.

Design and customization:
- Creation of a responsive, user-friendly, and visually appealing design tailored to the brand's identity.

Product management:
- Setup of product categories and subcategories.
- Import and configuration of product listings, including images, descriptions, pricing, and inventory.

E-Commerce functionality:
- Integration of secure payment gateways (local provider).
- Setup of shipping methods and rules based on geographic regions.

Testing and quality assurance:
- Cross-browser and cross-device testing to ensure full responsiveness and functionality.
- Performance testing to ensure the store runs smoothly.

Launch support:
- Assistance with domain and hosting setup.
- Deployment of the site to a live environment.

Post-launch support:
- Basic training on store management (e.g., adding products, handling orders).
- Troubleshooting and bug fixes for an agreed-upon post-launch period.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

Regular updates on progress and completed tasks during weekly video meetings

Quick problem-solving and adjustments based on feedback

Clear next steps outlined after each meeting

Demonstration of features like product listings, payments, and order processing during meetings

Feedback incorporated weekly to ensure the project aligns with expectations

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Their project management was excellent. They delivered all items on time, maintained clear communication, and responded promptly to our needs. Everything was handled perfectly, ensuring a smooth and efficient process.

What was your primary form of communication with Proacto?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

Their attention to detail was highly impressive. They ensured that every aspect of the project was thoroughly addressed and executed perfectly.

Are there any areas for improvement or something Proacto could have done differently?

I didn’t find any areas for improvement; everything was handled exceptionally well.

BACKGROUND

Please describe your company and position.

I am the Marketing of Openteam Logistic

Describe what your company does in a single sentence.

Logistics. Delivery of goods from China and other countries.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Proacto to accomplish?

• Site localization

SOLUTION

How did you find Proacto?

Recommended

Why did you select Proacto over others?

• High ratings
• Pricing fit our budget
• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Proacto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

We developed the localization of the site. Now the site has two languages, the main Ukrainian version, the auxiliary Russian version. Everything works ok. I recommend the company, they worked well!)

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

The main goal is for the site to work correctly in two languages. 

That's okay thanks to Proacto.

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Everything was at the highest level!

What was your primary form of communication with Proacto?

Virtual Meeting

What did you find most impressive or unique about this company?

We were impressed with their team's quality of work.

Are there any areas for improvement or something Proacto could have done differently?

I didn't notice anything bad. Therefore, I can safely recommend this company.

BACKGROUND

Please describe your company and position.

I am the SEO of Magic Bowls

Describe what your company does in a single sentence.

Magic Bowls offers a diverse menu of health-oriented meals, including crafted bowls, fresh salads, and nutritious soups, all made with organic, locally-sourced ingredients and delivered right to your door in Lviv.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Proacto to accomplish?

• Develop a WordPress Website
• Develop Website Design
• Configure Integration with Poster
• Support the Project Post-Launch

SOLUTION

How did you find Proacto?

Referral

Why did you select Proacto over others?

• Great culture fit
• Good value for cost
• Company values aligned

How many teammates from Proacto were assigned to this project?

6-10 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Proacto is tasked with developing a WordPress website for Magic Bowls, a vibrant culinary brand based in Lviv, which aims to redefine the local food delivery market with a focus on healthy, nutritious meals. The project begins with a series of initial consultations to determine the structure, features, and design aesthetic that best reflects the Magic Bowls’ brand identity. 
This phase includes the creation of wireframes and mockups that outline the basic layout and user interface of the website. The core development work involves setting up a tailored WordPress environment, where custom themes—either created from scratch or modified from existing templates—will be implemented to meet the specific design and functionality requirements established in the planning phase. Essential website features such as a dynamic menu display, product detail pages, a blog for articles and updates, and a contact form will be developed. 
A major emphasis will be placed on ensuring the website’s responsive design, which will provide an optimal viewing experience across a variety of devices and screen sizes, as well as cross-browser compatibility. Content integration will be a critical step, involving the setup and population of the website with engaging and SEO-optimized content that includes text, images, and videos related to Magic Bowls’ offerings. This content will not only enhance the site’s appeal but also improve its search engine rankings, making it easier for potential customers to find Magic Bowls online. 
Additionally, the website will be integrated with the Poster POS system to streamline the order processing and inventory management. This integration will allow for real-time updates between the website and Magic Bowls’ operational database, ensuring accuracy in menu options, availability, and pricing. The integration process includes extensive testing to ensure that all components work seamlessly together and that the system is robust and error-free. 
Once the website is fully developed and tested, it will be officially launched and made live to the public. Post-launch, Proacto will continue to provide support and maintenance, which includes regular updates to the WordPress system and its plugins to ensure high performance and security. Furthermore, Magic Bowls’ staff will receive comprehensive documentation and training on managing the website and utilizing the POS integration, ensuring they are well-prepared to handle day-to-day operations. 
Proacto will also establish a schedule for regular maintenance and updates, alongside providing ongoing technical support to address any issues that may arise, minimizing downtime and keeping the website operational at peak efficiency. This enduring support guarantees that Magic Bowls’ website remains modern, effective, and aligned with the company’s evolving needs.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

• Increased Web Traffic and Engagement: Since going live, the website has seen a substantial increase in traffic, with monthly visits growing by 20%. This growth is a testament to the effective SEO strategies implemented and the site's user-friendly design, which also improved engagement metrics such as time on site and page views per session. 
• Improved Conversion Rates: The clearer, more efficient user interface has doubled the website’s conversion rates from 2% to 5%. This spike reflects more visitors completing purchases, a direct outcome of the streamlined navigation and simplified ordering process provided by the new system. 
• Operational Efficiencies: Integration with the Poster POS has cut order processing times in half, demonstrating a significant boost in operational efficiency. Furthermore, this integration has minimized human error in order fulfillment, with the error rate dropping from 5% to just 1%. 
• Customer Satisfaction: Customer satisfaction has significantly increased, indicated by positive feedback and higher satisfaction ratings in post-purchase reviews. This improvement highlights the success of the website in meeting user expectations and delivering a satisfying customer experience

Describe their project management. Did they deliver items on time? How did they respond to your needs?

Proacto's project management for the Magic Bowls website development was exemplary in its efficiency and responsiveness. They consistently delivered all items on time, adhering strictly to the agreed-upon deadlines which facilitated a smooth and predictable project flow. 
Throughout the project, Proacto maintained a highly professional demeanor. They were not only courteous in all interactions but also very accommodating to our needs, making them a flexible and reliable partner. Whether it involved tweaking design elements last minute or adjusting the scope to include additional features, Proacto was always ready to meet our needs and provide solutions that best fit the project's objectives. 
Their proactive approach in managing tasks and their readiness to respond to any queries or requests made them an invaluable asset throughout the development process. This positive and responsive management style significantly contributed to the overall success of the website, resulting in a product that was well-aligned with Magic Bowls' vision and expectations.

What was your primary form of communication with Proacto?

• Virtual Meeting
• Email or Messaging App

What did you find most impressive or unique about this company?

One of the most impressive aspects of working with Proacto was how easy and enjoyable they made the communication process. Their team was always approachable and responsive, ensuring that discussions were clear and productive, which streamlined the project’s workflow efficiently.
Proacto’s ability to understand our needs quickly and collaborate effectively was particularly notable. They combined technical expertise with a strong sense of our business objectives to deliver a product that perfectly aligned with our vision. 
Their professionalism and interpersonal skills not only facilitated a successful project but also made every interaction pleasant, setting them apart as a uniquely valuable partner for Magic Bowls

Are there any areas for improvement or something Proacto could have done differently?

While Proacto excelled in communication and project execution, they could enhance their service by providing more innovative solutions and proactive suggestions for future scalability. Expanding their expertise in emerging technologies and integrating more forward-thinking design elements could further elevate their offerings and client impact

BACKGROUND

Please describe your company and position.

I am the Marketer of KALYNA

Describe what your company does in a single sentence.

KALYNA is the most powerful manufacturer of women's underwear in Ukraine, both under its own brand "KALYNA" and from raw materials.

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Proacto to accomplish?

• Create an online women's underwear store
• An online store that will sell

SOLUTION

How did you find Proacto?

Referral

Why did you select Proacto over others?

• Pricing fit our budget
• Good value for cost

How many teammates from Proacto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

Creation of an online store from scratch. The online store has been created.

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?
It's hard to say, as the site is still under construction.
Describe their project management. Did they deliver items on time? How did they respond to your needs?
They responded quickly and on time to our requests, made corrections, and provided all the necessary instructions.
What was your primary form of communication with Proacto?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?
A young and ambitious team.
Are there any areas for improvement or something Proacto could have done differently?
Start the development of the site with SEO, adjust the indexing in search engines.

BACKGROUND

Please describe your company and position.

I am the Marketolog of IZI CARS

Describe what your company does in a single sentence.

Our company buying cars from all over the world and selling them in Ukraine

OPPORTUNITY / CHALLENGE

What specific goals or objectives did you hire Proacto to accomplish?

• To make a site
• Helped us with a lot of different realizations of our goals

SOLUTION

How did you find Proacto?

advised by friends

Why did you select Proacto over others?

• High ratings
• Close to my geographic location
• Great culture fit
• Good value for cost
• Referred to me

How many teammates from Proacto were assigned to this project?

2-5 Employees

Describe the scope of work in detail. Please include a summary of key deliverables.

all the work shown was done perfectly

RESULTS & FEEDBACK

What were the measurable outcomes from the project that demonstrate progress or success?

the work result exceeded expectations

Describe their project management. Did they deliver items on time? How did they respond to your needs?

everything is done on time

What was your primary form of communication with Proacto?

• In-Person Meeting
• Virtual Meeting

What did you find most impressive or unique about this company?

They were a reliable and responsible company; they did a good job

Are there any areas for improvement or something Proacto could have done differently?

No