What was the scope of their involvement?
AWS is the primary solution, but there are several other pieces wrapped into the surrounding software and hardware. They support the whole AWS package, including our full Windows suite. They help maintain our entire IT infrastructure and onsite hardware, and they comanage procurement. They also have a hand in our video conferencing, phones, internet, and any other related needs.
What is the team composition?
Over the course of our collaboration, upwards of 20 people have been involved in different areas.
How did you come to work with Privo IT, LLC?
Amazon referred them as a preferred, certified partner. They came with that credibility upfront, and we felt like they were directionally aligned with us throughout the sales cycle. Their model fit my needs, and they won the competitive evaluation based on the match with our philosophies and methodologies.
How much have you invested with them?
We spend about $50,000 annually. After about 13–14 months of collaboration, our total is around $70,000–$80,000.
What is the status of this engagement?
We started working together around December 2017, and the collaboration is ongoing.
Uptime, security, and system performance are all stronger than with previous providers. Privo IT, LLC ensures efficiency and effectiveness through their proactive, communicative approach.