What evidence can you share that demonstrates the impact of the engagement?
We’ve had more than 900,000 downloads on Google Play. They also helped us launch on iOS and Xiaomi stores, but these aren’t reflected in that metric. We have 100,000 monthly active users (MAU), as well as 11,000 daily active users (DAU). We have more than a 60% customer return rate.
Priotix is paranoid about retaining code quality. They showed us how they do internal cross and code reviews to keep all the conversion styles. We never even thought to do a code audit from an external specialist since their code quality and application performance are at such high levels.
I’m amazed. They really know how to write extremely clean code. They handle the process which actually shows how well the code is working and how well the project is documented. It was all very smooth. Our support team didn’t even have to ask additional questions about what was written because everything was so well documented.
How did Priotix perform from a project management standpoint?
They are extremely talented and put an extra effort in for us that wasn’t required in the contract. They’re very involved with Scrum methodology, and they also educated us about it. They’re very organized, and their sprint planning was ideal. The project management was proactive and informative. We were almost always at the same level of understanding. There were some issues that arose during project implementation, but it was solved quickly and in a proactive way.
We used Skype at the beginning of our relationship, but then completely shifted to Trello and Slack for communication. We also used Google Hangouts. They taught us how to use Slack, and we now use it internally. We gained a lot from them as well.
They always reached out to make sure we were doing okay and if there was anything they could help with. They did all of this free of charge.
What did you find most impressive about them?
They were quick to respond to problems or proof of concept tasks. The speed at which they work and their level of communication amazed me. If there was a problem, they were always the first to bring it to orientation. They always came up with a solution and offered options to us.
They’re good problem solvers. It was a very positive experience. We’ve had other contractors before, but this has been one of our best experiences with outsourcing internal activities.
Lusine was also always very helpful in reaching out and making sure everything was going smoothly. Her personal involvement in the project in terms of customer nurturing was really helpful.
Are there any areas they could improve?
They have room to improve in the user experience area, but they’re working on it. They’ve been inviting some people from outside to train them. They knew where they had some drawbacks and are working to eliminate them.
Do you have any advice for potential customers?
Priotix is the best provider to go with when it comes to complicated solutions. What really excites this company is solving complex projects. If it’s something simple, they will do it, but they’re more excited about harder challenges.
A deep-seated interest in the product’s success has led the Priotix team to engage with all aspects of the project. They frequently provide work outside the original scope and work efficiently to meet all requirements. They’re currently waiting on new developments from the hardware team.