In terms of results, could you share any statistics, metrics, or user feedback that would demonstrate the effectiveness of the work they've delivered?
In terms of their core competency, it's absolutely in technology, very good at integrating, very good at finding solutions to problems that are probably unique to organizations. They’ve got a very strong group. It’s a small group of people but, on the integration side, they’re very good on how to you get the components to talk to each other, and how their solutions work. They’re very good there. Our system has performed very well. Few bugs emerged after the immediate launch and we were very impressed with the integrity of all of our data and documentation. Having experienced poor launches in the past, I wasn't necessarily sure what to expect, but our system works fantastically.
I think from an infrastructure design perspective, it’s their bread and butter. From a project delivery perspective, very good as well, particularly in the agile space. The thing with Priocept is our engagement went very well. We had some hiccups on the way, but they’re always upfront and honest about the challenges, both planned and unplanned. Which for me, as a client, I definitely enjoyed that. There’s knowing risks in someone telling me that it’s better than it actually is. They’re very realistic about the challenges that we had and the corresponding timelines. We started with literally nothing. From the time we engaged them and at the point that we actually knew what we wanted to go live was probably about five months. They’re pretty good in terms of launching a mobile site for a telco operator.
When working with Priocept, is there anything you would consider unique or special about them compared to other vendors with which you’ve worked?
They’re very much determined to give you a solution that’s going to work. We have a very good working relationship with Priocept. I think that smallness breeds that close [relationship] whereas some of the medium-sized companies don't offer that kind of attention, because your engagement might not be large enough to warrant so much time and effort. With small [companies], you become quite important. That’s a great effect of this. They've also been extremely upfront about issues that arise along the way. As I mentioned, we definitely ran into some challenges throughout the process, but they were addressed rapidly and wholeheartedly. We really admire that kind of work ethic.
Do you remain confident that the Sitecore CMS solution will continue to serve your business needs into the foreseeable future?
Sitecore is a very good lightweight content management system. If you look at say Verizon, so a few of some of the other big telcos out there, Sitecore will probably manage the content, but not necessarily the complexity of some of the merchandising that goes on. Sitecore has its place for certain. Sitecore can go a long way. It just really depends on how you want to use it. For us, the answer is maybe. We know we'll eventually grow out of it. Sitecore was definitely the right decision at the time and it continues to operate very well for us. When the limitations become too burdensome is when we'll consider transitioning to a more robust system.