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Technology Solutions Reimagined

5.0
2 reviews

Prime TSR is a boutique technology consultancy specializing in digital transformation solutions that work with legacy IT environments. Our Chicago based team of senior experts advise and implement custom cloud-based applications and data platforms for Fortune 1000 companies in healthcare, insurance, and professional services. 

In an era of big data and artificial intelligence, businesses are overwhelmed with tools, platforms, and information, while still left searching for answers. At Prime TSR we empower our clients to realize their vision for the future by untangling their most staggering IT challenges. We are the catalysts for digital transformation, partnering with our clients to usher honesty, confidence, and empathy. 

 

Backed by the team of pedigree engineers, our nimble approach and boutique delivery experience enable us to do the heavy lifting so our clients can focus on our vision. We bring heavyweight consulting backgrounds and build trust with our agility to reimagine how technology can be a tarmac for new streams of progress in the world of constant change. 

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Undisclosed
 
Undisclosed
 
50 - 249
 Founded
2013
Show all +
Chicago, IL
headquarters
  • 1 N Dearborn St., Floor 7
    Chicago, IL 60602
    United States
    (773) 589-4534

Focus

Service lines
  • BI & Big Data Consulting & SI
  • Custom Software Development
  • Cloud Consulting & SI
SHOW ALL +
Client focus
  • Enterprise (>$1B)
  • Midmarket ($10M - $1B)
  • Small business (<$10M)
Industry focus
  • Health Care & Medical
  • Financial services
  • Other industries
Frameworks and CMS
Programming & scripting
Application platform
BI & big data focus
BI & big data solutions
Cloud Focus

Reviews

5.0
2 reviews
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VPN & Authentication Solution Dev for Software Company

“Prime TSR integrated with our team really well, which made for a smooth handoff.”

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5.0

Quality: 
5.0
Schedule: 
5.0
Cost: 
5.0
Willing to refer: 
5.0
The Project
 
Confidential
 
Oct. 2016 - Apr. 2017
Project summary: 

Prime TSR designed, built, and implemented a VPN solution for a software company. Deliverables included a centralized authentication store that enables single sign-on for multiple clients.

The Reviewer
 
51-200 Employees
 
Chicago Metro Area
VP of Talent, Software Company
 
Verified
The Review
Feedback summary: 

Prime TSR delivered a functional product that accommodates 100 employees and provides opportunities for self-service, establishing a firm foundation for the company. The team maintained wide-ranging technological expertise and adhered to budget and time restraints.

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I’m the VP of talent at a software company. Our technology writes stories from data.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Prime TSR?

We had an OpenLDAP-based internal authentication that needed to be scaled and modernized so that it could handle multiple authentication clients. We also needed to incorporate an enterprise VPN (virtual private network) solution that we didn’t have.

SOLUTION

What was the scope of their involvement?

Prime TSR was responsible for the design, architecture, advisory aspect, and implementation aspects of our VPN solution.  

What is the team composition?

We worked with a project manager, a security architect, and a network architect.

How did you come to work with Prime TSR?

When we were looking for a vendor to help us with this work, we interviewed a few different firms. Another technology company recommended Prime TSR.

What is the status of this engagement?

Our work together spanned October 2016–April 2017.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement?

My company now has a fully functional VPN that services nearly 100 employees. We have a centralized authentication store that allows us to do self-service, like single sign-on for multiple authentication clients. They definitely helped us set up a solid foundation.

How did Prime TSR perform from a project management standpoint?

Communication was good. Prime TSR delivered the product on time and within the budget we’d originally scoped out. Their project manager was responsible for coordinating Prime TSR resources and making sure that they followed through on everything. We primarily communicated via email and phone, and they came to our office as well.  

What did you find most impressive about them?

They had deep technology expertise that most companies don’t have in-house, and that was helpful. Prime TSR integrated with our team really well, which made for a smooth handoff. This can be difficult when you’re engaging with outside firms.

Are there any areas they could improve?

The final product was definitely successful. My only recommendation would be for them to provide a few more options regarding the path they could take to address the client’s problem. They only proposed 1–2 potential solutions for us, but I think customers would appreciate more than that.

Any advice for potential customers?

I think they’re a really good group of people.

5.0
Overall Score
  • 5.0 Scheduling
    ON TIME / DEADLINES
  • 5.0 Cost
    Value / within estimates
  • 5.0 Quality
    Service & deliverables
    They did good work that was done on time.
  • 5.0 NPS
    Willing to refer
    I’m very likely to recommend them.

Stabilization & Redesign for Database Platform

“They provided subject-matter expertise and guided the project if they noticed a lack of a process.”

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5.0

Quality: 
4.5
Schedule: 
5.0
Cost: 
n/a
Willing to refer: 
5.0
The Project
 
Confidential
 
Mar. 2018 - Mar. 2019
Project summary: 

Prime TSR updated and redesigned databases for a custom-built application. They also helped with testing and integrated databases with existing business processes.

The Reviewer
 
1,000 - 5,000 Employees
 
Chicago, Illinois
Sr. Project Manager, Healthcare Company
 
Verified
The Review
Feedback summary: 

The application runs as expected with the new database and the in-house team is happy with the outcome. Knowledgeable and experienced, Prime TSR quickly became part of a team, while their familiarity with the industry helped them meet all needs. 

A Clutch analyst personally interviewed this client over the phone. Below is an edited transcript.

BACKGROUND

Introduce your business and what you do there.

I'm a senior project manager at a healthcare company.

OPPORTUNITY / CHALLENGE

What challenge were you trying to address with Prime TSR?

We were looking to redesign some of our databases, so we needed a vendor to help us. 

SOLUTION

What was the scope of their involvement?

Prime TSR helped us run our custom-built applications from a technical and integration aspect. They assigned to us a couple of subject-matter experts that were very familiar with databases. Then, they used MySQL technology to stabilize the databases, test them, and integrate them with our business processes. They required minimum oversight, so it was a very smooth process. 

What is the team composition? 

We mostly worked with four members of their team, including a project manager. 

How did you come to work with Prime TSR?

We worked with them previously on other projects, so we reached out to them again. 

What is the status of this engagement? 

We worked with Prime TSR between March 2018–March 2019.

RESULTS & FEEDBACK

What evidence can you share that demonstrates the impact of the engagement? 

Prime TSR provided a lot of value and gave us useful recommendations. Our custom-built application works as expected with the new database platform. We did performance testing, and we were able to run some critical jobs within our health plan. 

How did Prime TSR perform from a project management standpoint? 

They're very responsive. We had both ad hoc discussions and weekly calls with them.

What did you find most impressive about them?

They’re familiar with the space, so they were able to integrate themselves within the organization. They provided subject-matter expertise and guided the project if they noticed a lack of a process. 

Are there any areas they could improve?

Nothing specific. If we did this project again, I'd suggest more upfront planning and getting familiar with some stakeholders. But that is something from a lesson we've learnt. 

Do you have any advice for potential customers?

Explain your processes to them, and they'll use their technical acumen to help you reach your goals. Also, make sure there is an alignment with either a technical analyst or a project manager. 

5.0
Overall Score They're very professional. The project was definitely a success.
  • 5.0 Scheduling
    ON TIME / DEADLINES
    They're very upfront and easy to approach.
  • N/A Cost
    Value / within estimates
  • 4.5 Quality
    Service & deliverables
    They delivered everything we asked of them.
  • 5.0 NPS
    Willing to refer
    They have the technical and industry knowledge, and they're able to adapt within the organization.