AI-powered Zendesk solutions for CX and EX success
Premium Plus is a trusted Zendesk partner, supporting over 1,000 organisations throughout their entire CX and EX journey. We handle everything from licence selection and purchase to setup, optimisation, and ongoing support—ensuring a partnership that goes beyond a one-time implementation.
As early innovators in Zendesk AI, we are an original partner for Ultimate (now Zendesk AI Agents) and a certified AI Implementation Partner. Our team, packed with Zendesk AI-certified experts, works closely with clients to launch advanced AI tools like AI Agents and Agent Copilot. These solutions automate routine tasks, provide real-time insights, and deliver quicker, more personalised support.
Our key services include:
- Zendesk licence management
- Complete implementation and workflow design
- AI tool setup for 80%+ automation and productivity
- Integration with CRMs and productivity tools
- Custom app and help centre development
- Ongoing optimisation, training, and strategic advice
Recognised with awards such as EMEA Zendesk Excellence Partner of the Year 2024 and Zendesk Partner of the Year 2023, we are committed to driving real results—faster ticket resolution, higher satisfaction, and continual improvement.
Special offer:
Buy your Zendesk licences from Premium Plus at the same price as direct, but with added value. Access expert services, such as implementation, optimisation, and AI integration from certified specialists (for a separate fee).
Every licence also includes:
- a free help centre theme
- access to our apps
- admin training
Choose Premium Plus for expert guidance, tailored solutions, and scalable, AI-powered Zendesk operations.
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Min project size
$1,000+
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Hourly rate
Undisclosed
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Employees
10 - 49
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Locations
Sint-Niklaas, Belgium
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Year founded
Founded 2013
5 Locations
- Sint-Niklaas , Belgium
- Antwerpen , Belgium
- Amsterdam , Netherlands
- London , England
- Lille , France
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Our Story
We are Premium Plus — a Zendesk‑focused team of specialists who’ve spent 10+ years guiding 1000+ companies to clearer CX and EX. As a one‑stop Zendesk partner and award‑winning Premier partner, our certified expert team builds implementations, integrations, custom apps, themes, AI agents and training. We prioritise transparent delivery, fast results and client success, turning complex tooling into practical, measurable improvements.
Meet the Team
Kurt PinoyCEO
Premium Plus started as a construction & facilities company. I needed a tool to get organised, found Zendesk, and got it configured. After that, businesses came, “Can you help us do what you did with Zendesk?” We pivoted to tech. And here we are.
Locations (5)
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