What evidence can you share that demonstrates the impact of the engagement?
Preface Studios has exceeded our expectations. Our request-a-callback is up by 400%, and our guide downloads and other conversions have improved by 70%. We’ve seen a load-time reduction of 5.8 seconds, if not more, and a 30% increase in site traffic.
How did Preface Studios perform from a project management standpoint?
Preface Studios is great to work with. They’re quick to respond; when I call them, they answer or call me back right away. The owner is personable, and I speak to him a lot. We communicate through face-to-face meetings, telephone, and email. It feels like a partnership with them, and we’ve overcome any difficulties that we’ve had.
The team is very honest about whether they can do something, and they constantly want to improve the services that they offer. They approach us about new software releases and suggest what we should add. They’re constantly developing and innovating, which is really nice.
What did you find most impressive about them?
They have a vastly broad range of skills that encompass everything from highly technical web development to project management. They’re the best WordPress agency I’ve ever worked with. For the website, they went above and beyond and added valuable aspects we hadn’t planned for.
Are there any areas they could improve?
No, they’re honest about what they can do. If there’s something they don’t know how to do, they find out how to do it, and then they come back with a brief and ask for my feedback. We work as a team and complete tasks together.
Do you have any advice for potential customers?
Test their skills. Go in with a brief that is better than you think possible, because they will probably be able to do it. Think of them as a partner, not just a company. They become a part of your DNA and help you improve weekly.